Anyone know the creator of Truth?

[Suki Hirano]

Anyone know the creator of Truth? Is he on vacation or something? Group has not chat function either. I've sent at least 10 IMs + notecards over the last period of 2 months about a purchase and still haven't got a reply, or even "inventory accepted" message, regardless if he's online or offline. My friend tried to contact him as well and haven't heard a reply in over 3 weeks. And same thing with even another friend. I like the hair but seriously what's going on? I'm scared to continue buying if he never responds to customer inquiries.

[Lexi Zelin]

I'd imagine he's a pretty busy guy..

[Charolotte Caxton]

Says he is online right now

https://my.secondlife.com/truth.hawks/#about_tab

[Ariel Vuissent]

I don't know him personally, but I asked a question about something once and got a fantastic reply after maybe a day. My guess is that perhaps he's very busy right now, or hasn't been getting your notecards. If you're sending when he's offline, I imagine he gets tons and tons of that sort of thing and may not have ever recieved it, if his notices were capped. I don't remember what his profile says about which method of contact he prefers: notecards or IM's. (Or if it says at all.)

[Charolotte Caxton]

It says notecards. When I did a search for Truth Hawks, I noticed there were several impostors pretending to be him. Make sure you are contacting user name Truth.Hawks

[Harlow Heslop]

Truth has some of the best customer service in all of Second Life IMO.  I'm certain it's just some sort of technical error in miscommunication.  Is it something that he has listed in his profile? A failed delivery?  I believe he has a redelivery terminal set up at his store, or if he has the answer to your question listed somewhere obvious he may not feel the need to respond.  Hopefully your issue is solved soon! I've always had fantastic responses when I need TRUTH customer service help! <3 

[Harlow Heslop]

Yes, that is also an issue unfortunately with display names!  Make sure you are contacting the actual Truth Hawks and not one of the people who keep posing as him. Again, his customer service is usually some of the best in all of Second Life. 

[Suki Hirano]

I'm IMing the right guy. I've sent both notecards and IMs. It's a question about a hair I really like but I thought were missing some colors. If he's ignoring me because he thought the question "didn't deserve an answer", how is that remotely great customer service? Additionally around a year ago I asked him for help on finding a hair, he ignored me as well when he was online and did not have busy status. That's "great customer service"? Also this does not explain why he's ignoring my two friends who are also asking him about their own questions, through notecards and IMs. It doesn't matter if he's online or offline, none of us ever get the "inventory offer accepted" message let alone a reply.

Anyways thanks for the responses everyone (lol gonna stop ranting). I've already lost interested in buying that hair. I can't think of anything else to say other than this is NOT the way to make customers happy. If you're busy, hire a CSR for like 100L an hour, that's like a penny to a popular designer like Truth.

[Naturelle Starbrook]

That is awful!  No answer after 2 months of trying?  Nobody is that busy!  And if so, like you said hire a CSR!  

 

    

[Shelby Silverspar]

Try again. It's possible he just missed your message. Truth usually responds promptly.

[Dahlia Endsleigh]

There is an option in some viewers to accept things without notifying the sender. I would sure hope he is accepting notecards as I have come across a copybotter who is copybot selling his hairs on the marketplace. He does have great customer service, I wouldn't recommend IMing him as his profile does say Notecard.

[Harlow Heslop]

Well, like I stated above, Truth has some of the best customer service in Second Life.  My assumption is that he simply didn't receive the message.  The joys of Second Life and technical glitches sometimes eh?  Sorry for your frustration! Hope you get your answer! 

[Saraya Starr]

I am having the same problem here. Yes, usually he does respond quickly, but I have sent 3 Notecards about purchases I made on the Marketplace on the 20th, and still nothing back.

[Myth Valeska]

I've bought several TRUTH hairs in the past and never had a problem. Then last week I did have a problem with some newly bought hair. I sent a notecard and haven't heard a word back.

[Loviathar Hellman]

Never had any issue with Truth in the past, he always was quick at answering.

In your case, I'd suggest you to check his profile for customer service policy in case you missed something. Every single designer has different ones, so it's always good to check twice.

He may have a CSR - he didn't the last time I got in touch with him-, or a FAQ. Also, people often send IMs while designers tell clearely that IMs get capped and don't go to mails, and it happens that notecards get lost. In your case, it would be weird since you seem to have repeatedly contacted him, but well. If your question's answer is included in his FAQ, he may not answer. A lot of designers don't answer to questions already answered in their profile.

I won't suggest that you may be muted but it can also happen that a designer, for some spam or personal reasons, mutes someone. I doubt it is your case... But try maybe with an alt if you have one ? Who knows.

[Isabelli Anatine]

Once I saw a vintage hair in a flickr picture and the person never answered me what hair was that. 

 

I posted the picture in the old forum and someoen told me it were a Truth hair. 

 

I went to the store and didn't found it... so I IM Truth Hawks and sended a notecard with the pciture to him, in less then 5 minutes he answered me that that hair wasent made by him and gived me a hint what creator it could be.

 

He answere me really quick, this must be soem kind of mistake going one