Marketplace issues (Feb 14 around 2pm SL time)

[Arwen Serpente]

All I can say is roll this back. When new code is rolled out to the grid and encounters issues, it is rolled back right away. This new marketplace code is more than seriously flawed, it is a detriment to every resident who shops or sells on the Marketplace.  I've been in business since 2008 and yesterday was the single worst day since I started. I can't imagine that I'm alone.

[Yoofaloof Pacer]

Yep. Relevance and best selling is still borked. Search too...I was searching for mesh industrial pipes and got back all sex stuff?! Hope they get it back to how it was.

[Yoofaloof Pacer]

If this is a new search feature then god help us because as it stands now it is totally broken. Should have left it well alone, it was fine as was.

[Diane Soulstar]

yes marketplace search is now fully messed up. Please roll back. 

[Aishagain]

I see that the JIRA that Andred and Arwen reference has now been closed as a duplicate, and yet there is no reference to what it is a duplicate OF!  Also Spidey Linden's comment that it is a "known issue" and they are "working on it" is less than reassuring. Especially since there is no ETA for a fix.

SHAMBLES

I repeat that the only "workaround" that I know that seems to work is to keep your search terms simple and to surround them with quotation marks, ie "Blue Shirt".

Edited February 16, 2023 by Aishagain

[Wulfie Reanimator]

2 minutes ago, Aishagain said:

I see that the JIRA that Andred and Arwen reference has now been closed as a duplicate, and yet there is no reference to what it is a duplicate OF!  Also Spidey Linden's comment that it is a "known issue" and they are "working on it" is less than reassuring. Especially since there is no ETA for a fix.

SHAMBLES

Spidey marked it as duplicate of WENG-9476, which is probably an internal ticket number.

[Aishagain]

Thankyou @Wulfie Reanimator that reference is not visible to me, or I assume any ordinary mortal.

Edited February 16, 2023 by Aishagain

[Wulfie Reanimator]

2 minutes ago, Aishagain said:

Thank you @Wulfie Reanimator that reference is not visible to me, or I assume any ordinary mortal.

You can see it in the activity feed, either in the History/Activity tabs, or All.

[Samara Sharkfin]

"something WENGt wrong" 😱

Many JIRAs and forum posts. People very confused
 

[Andred Darwin]

I try to do only thing a user can do, open a support ticket, open a JIRA... support ticket recommended to open a JIRA to see "public" responses, JIRA closes tickets as duplicate, referring to a ticket we don't have access to see, at the very least is now posted in the status page. Unfortunately, I think its just another example where they are doing exactly as they "promised",  the "best they can do" ( ie.: capable of ) . Well... hang in there... let's hope for the best! lol

[Aishagain]

1 hour ago, Wulfie Reanimator said:

You can see it in the activity feed, either in the History/Activity tabs, or All.

Yes, and thanks to you I now know where to look.  My question would then be "How many others would know that?"

Is that what is called "hidden in plain sight"?

[Tenacious Puddles]

If we want them to fix it, make sure to submit an issue ticket

 

[Aishagain]

1 hour ago, Tenacious Puddles said:

If we want them to fix it, make sure to submit an issue ticket

Puddles, Andred and Arwen DID and LL closed it as a "known issue".  There are over two dozen of us "watching" it!

LL broke it, they own it and only they can "fix" it, if they so choose.

Edited February 17, 2023 by Aishagain

[Arwen Serpente]

Just got word from Dakota Linden that the issue has been resolved. Went over to my store and it is indeed back to normal, thank goodness! I used search for some simple inquiries and it appears to be working normally as well. I didn't check extensively, so others may have news/their experiences to report.

[Samara Sharkfin]

Just now, Arwen Serpente said:

Just got word from Dakota Linden that the issue has been resolved.

Yes! \o/  it's also on the grid status page:

https://status.secondlifegrid.net/incidents/8k9zrtk0bq84

[Camellia Crisp]

I'm so happy!  Thank you from the bottom of my heart to all the staff who were involved in solving the problem! 

[Jabari Nightingale]

 

News about the previous problems and that there will be an update.

This made me smile

An example of specific, helpful reporting might be, “I searched for ‘unicorn’, I expected ‘unicorn unicorn unicorn’ in the first page of results, but instead I got ‘horse costumes’.”

[Sira Scarbridge]

Quote

Fuzzy matching will help with misspelled words and typos

I'll reserve judgment for when I've had a chance to test this, but this part sounds like it'll be annoying.

[Arwen Serpente]

It is messed up...again.

I should be more specific - Relevance is broken.

Edited March 2, 2023 by Arwen Serpente

[Wulfie Reanimator]

13 hours ago, Arwen Serpente said:

It is messed up...again.

I should be more specific - Relevance is broken.

Did you try searching for unicorns?

[Yoofaloof Pacer]

16 hours ago, Arwen Serpente said:

It is messed up...again.

I should be more specific - Relevance is broken.

I despair. What the hell are they up to?

[Alice Aurelia]

Search, relevance, everything is upside down. And not even to mention this, the comma-separated words that the seller writes to search for a product apparently won't work either?
And what about newcomers - they seem to SL complex at first, and now they will have to undergo separate training how to search for goods on MP? This is not an update, it's a disappointment.

[Dita Demonista]

Anyone knows what " Fuzzy matching" means? 🥺

[Rowan Amore]

3 minutes ago, Dita Demonista said:

Anyone knows what " Fuzzy matching" means? 🥺

Fuzzy matching allows you to identify non-exact matches of your target item. It is the foundation stone of many search engine frameworks

[Andred Darwin]

Yes, here we go again... 

https://www.youtube.com/watch?v=n0NDqWT3zZs (big thanks to Pantera for posting those... its nice for the ones that would like to see but don't have time to go...)

The interesting thing is that they really believe it's fixed, seems like a total disconnect or maybe they are using a website we don't have access to... or the unthinkable, they really don't have a clue, cause even with this release being better than the last one ( it's somewhat better than the last one...), it's still well below what could be called common sense for search relevance, can it be called "improvement"? . (Here is a hint, from a user standpoint, v2.3 did much a better job than the so called new version implementation... where is the "improvement" from a user standpoint if you compare same search results from the old version with current version?)

Next meeting is on April 5th 2pm... (Jira's and support tickets clearly doesn't help for this specific case....)

 

Edited March 3, 2023 by Andred Darwin