Login failed. Despite our best efforts, something unexpected has gone wrong.

[Mariposa Rayna]

Yes @Flea Yatsenko logging into same region, my home parcel.

[MBeatrix]

13 hours ago, Mariposa Rayna said:

As I've already commented, I'm able to log in using an alt, but not on my main profile. It's been going on for the last 2 days. I was able to log in the first day, and was inworld for a good 3 or 4 hours before logging. I came back to it yesterday, and today and still not able to log in on the main profile with the error message everyone else has already mentioned. Here's my info:

Firestorm 6.6.17 (70368) Dec 10 2023 18:36:33 (64bit / SSE2) (Firestorm-Releasex64) with Havok support
Release Notes

CPU: AMD Ryzen 7 2700 Eight-Core Processor           (3200 MHz)
Memory: 16335 MB (Used: 376 MB)
Concurrency: 16
OS Version: Microsoft Windows 10 64-bit (Build 19045.4046)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: NVIDIA GeForce GTX 1050 Ti/PCIe/SSE2
Graphics Card Memory: 4096 MB

Windows Graphics Driver Version: 31.0.15.3623
OpenGL Version: 4.6.0 NVIDIA 536.23

RestrainedLove API: RLV v3.4.3 / RLVa v2.4.2.70368
libcurl Version: libcurl/7.54.1 OpenSSL/1.1.1l zlib/1.2.11.zlib-ng nghttp2/1.40.0
J2C Decoder Version: KDU v8.4.1
Audio Driver Version: FMOD Studio 2.02.18
Dullahan: 1.12.4.202209142021
  CEF: 91.1.21+g9dd45fe+chromium-91.0.4472.114
  Chromium: 91.0.4472.114
LibVLC Version: 3.0.16
Voice Server Version: Not Connected
Settings mode: Firestorm
Viewer Skin: Firestorm (Grey)
Window size: 1840x855 px
Font Used: Deja Vu (96 dpi)
Font Size Adjustment: 0 pt
UI Scaling: 1
Draw distance: 512 m
Bandwidth: 1450 kbit/s
LOD factor: 3.625
Render quality: Medium-High (4/7)
Advanced Lighting Model: No
Texture memory: Dynamic (3360 MB min / 10% Cache / 10% VRAM)
Disk cache: Max size 6208.0 MB (11.0% used)
Built with MSVC version 1937
March 13 2024 14:07:11 SLT

Besides the DNS issue that had been happening some time ago, it may also be an inventory problem. File a support ticket because if the problem is your inventory, they will fix it easily.

[Saphirr]

Having this same issue. Only started today. Happens on all accounts and what ever sim I select to land at. Immediately upon clicking login, it gives me the Login failed despite out best efforts etc. dialogue box.

Tried restarting PC, rebooting router, flushing DNS, clearing cache and even reinstalling firestorm. Nothing has worked.

Edit: Theory is that LindenLabs.com is blocking my IP address for some reason? Guess have to wait for my dynamic IP to change for it to fix itself? 😩

Edited March 28 by Saphirr

[Monty Linden]

A 'ping' won't tell you much, particularly that one.  'lindenlab.com' is the corporate website and the fronting services likely block ICMP.  Login occurs on 'login.agni.lindenlab.com' and that is responding to ICMP pings but that's not a promise.  The 'Access Denied' bit *is* useful and you may be able to take that 'Reference #' to support for help.  And it may clear on its own after some hours.

[Saphirr]

Checked that website again and now an error appears underneath the reference number. Any significance?

[Monty Linden]

1 hour ago, Saphirr said:

Any significance?

It's the same number.  But now wrapped in a URL to tantalize and tease the reader.  Do you dare click it?  (Yes, it's safe to click.)

[Saphirr]

Found the issue. Apparently my ISP had for some reason had CGNAT active on my internet service. Had them switch to dynamic and the issue has resolved.

[SabrinaCooke]

I've been having this issue for quite some time, and have spent the better part of the past two weeks trying to fix it in tandem with LL's customer support and one of the FS devs. We're going to try another solution later. Hopefully it works. 

[Lillith Demonista]

I'm currently facing the same issue. I did everything, clear cache, login to other regions. Still failed. I tried using Firestorm viewer, but failed too.

I can only login in several conditions below.

1) Use Speedlight

2) Use an older SL viewer (6.6.16.582093) that I had in an older PC

3) Login with an old account. But that only works for the first time. Subsequence login also failed.

 

[Lillith Demonista]

56 minutes ago, Lillith Demonista said:

I'm currently facing the same issue. I did everything, clear cache, login to other regions. Still failed. I tried using Firestorm viewer, but failed too.

I can only login in several conditions below.

1) Use Speedlight

2) Use an older SL viewer (6.6.16.582093) that I had in an older PC

3) Login with an old account. But that only works for the first time. Subsequence login also failed.

 

Just found out I'm able to login by turning off my Firewall

[Henri Beauchamp]

59 minutes ago, Lillith Demonista said:

Just found out I'm able to login by turning off my Firewall

You need to poke a hole in your firewall for the UDP incoming traffic that the viewer has to listen to.

There is a ”custom port” setting, in the viewer, allowing you to specify a given port for it: do set it to a port of your choice (*), and configure your firewall to let UDP inbound traffic on that port pass through.

---------

(*) Beware, some ISPs (e.g. Free/Illiad in France) now use (by default, i.e. unless you specifically ask them not to do it) shared IPv4 addresses between several of their subscribers, by splitting the 1-65535 ports range for this shared IP between them, so if you are in this case, make sure to use a port number in your allocated range.

[Arkaitz23v]

On 6/5/2022 at 3:18, Pendzez Gearz said:

El problema ha sido resuelto. Resulta que era el ISP el que tenía activo un servicio de bloqueo de puertos en mi cuenta de Internet llamado 'CGNet' que bloquea el acceso a ciertos sitios web y servidores. Resulta que SL era una de esas cosas.

Pero gracias por ayudar.

Hello, the same thing happens to me, how do you handle that?

 

[Arkaitz23v]

El 5/6/2022 a las 3:18, Pendzez Gearz dijo:

El problema ha sido resuelto. Resulta que era el ISP el que tenía activo un servicio de bloqueo de puertos en mi cuenta de Internet llamado 'CGNet' que bloquea el acceso a ciertos sitios web y servidores. Resulta que SL era una de esas cosas.

Pero gracias por ayudar.

 

 

Edited June 15 by Arkaitz23v

[Arkaitz23v]

error when logging in at this time we cannot complete the second life request Hello, sorry for my English but I get that message every time I want to log in to my account I had to create another one and in the other one if he lets me log in but the one who has the longest time doesn't and it makes me angry to lose all the inventory and the friends how can I solve that 😭

[Arkaitz23v]

El 25/2/2023 a las 2:18, Leodulove dijo:

¿Alguien sabe cómo solucionar esto?

the same happens to me

Edited June 15 by Arkaitz23v

[Arkaitz23v]

On 18/4/2023 at 0:42, Aimena said:

Tengo el mismo error desde hace una semana que no encuentro qué está mal en mi configuración. No he cambiado ninguna configuración, simplemente sucedió de repente.
No puedo iniciar sesión en ninguna cuenta de Second Life ni con ningún espectador. Y descarto que sea problema de mi cuenta ya que pude iniciar sesión normalmente desde casa de un familiar. Ahora me parece más extraño que otras personas presenten el mismo error.
No obtuve una solución específica del soporte... Si alguien sabe exactamente cómo solucionar este problema, explique cuál es el error para que al menos podamos buscar una solución en Google.

the same happens to me

[Lillith Demonista]

On 6/15/2024 at 12:58 AM, Henri Beauchamp said:

You need to poke a hole in your firewall for the UDP incoming traffic that the viewer has to listen to.

There is a ”custom port” setting, in the viewer, allowing you to specify a given port for it: do set it to a port of your choice (*), and configure your firewall to let UDP inbound traffic on that port pass through.

 

After the first login with my firewall turned off. Subsequence login are ok with firewall turn on.

The strange thing is, I have another account which I did the first login using Firestorm viewer with firewall off. It has no issue login using Firestorm after that. But not on SL viewer. Using SL viewer, I need to turn off firewall everytime I login to that account.

[Henri Beauchamp]

9 hours ago, Lillith Demonista said:

After the first login with my firewall turned off. Subsequence login are ok with firewall turn on.

The strange thing is, I have another account which I did the first login using Firestorm viewer with firewall off. It has no issue login using Firestorm after that. But not on SL viewer. Using SL viewer, I need to turn off firewall everytime I login to that account.

Did you white-list the SL viewer in your firewall ?

[Lillith Demonista]

12 hours ago, Henri Beauchamp said:

Did you white-list the SL viewer in your firewall ?

How did you do that?
I'm still having trouble with the login. I have to try several times to get through.

Edited June 19 by Lillith Demonista

[Rowan Amore]

52 minutes ago, Lillith Demonista said:

How did you do that?
I'm still having trouble with the login. I have to try several times to get through.

 

On 6/3/2024 at 8:55 PM, Beq Janus said:

I know it's a massive cliché and you will roll your eyes but two things

1) check your AV whitelisting
2) do it again

Oh and don't forget I made a little helper for this.

help->whitelist adviser

I mentioned somewhere recently how I was seeing all kinds of texture and rezzing weirdness I could not explain. Then, to my embarrassment, I discovered that when I was coding and testing the recent cache changes I made, I'd managed to not have my cache excluded. Fixing that has made things so much better.

Also, don't swap back and forth if you go back to 6.X clear your cache when you come forward again. 

These might have nothing at all to do with your issues, of course, but start with those. 

 

https://wiki.firestormviewer.org/antivirus_whitelisting

[Lillith Demonista]

On 6/18/2024 at 10:36 AM, Lillith Demonista said:

After the first login with my firewall turned off. Subsequence login are ok with firewall turn on.

The strange thing is, I have another account which I did the first login using Firestorm viewer with firewall off. It has no issue login using Firestorm after that. But not on SL viewer. Using SL viewer, I need to turn off firewall everytime I login to that account.

I still having failed login even after turning off firewall. With a few hits but mostly miss.

But I just found out I can login smoothly if I logout with low lag outfits.

Just sharing.

[manoji Yachvili]

On 12/3/2023 at 3:48 PM, Revolt964 Heron said:

Hi i am facing the same Issue, but surprisingly it'sonly for 1 account, i tried others and it works any idea how to resolve this?

 

Attempted the link thing too but shows access forbidden

I can no longer log in to Second Life and I received the same message.

Obviously I tried all the suggestions I read here, with an old account that I restored I was able to log in, so the problem is related to nothing other than my main account, with which I tried to log in from various places without success,

I opened a ticket and I hope it will be resolved before Sunday because I have to open my SIM for a collective exhibition.

[graceblakeley]

I had this issue a few weeks ago, following several attempts and doing something else for an hour I came back and tried again and logged-in without issue.

The other day it happened again. Repeatedly I could not log-in on this account or another well used account. However, I could log-in repeatedly with a much lesser used account with far less inventory. On all attempts I tried different locations but using those same locations with both the successful accounts and the non-successful ones.

I cleared my local cache and the problem disappeared and I could log in successfully on any account. Now, some might say that wouldn't make a difference, but for me it did.

On Windows 11 the local cache I deleted was located here and there was a lot of it (around 18GB)

C:\Users\YOURUSERNAME\AppData\Local\Firestorm_x64