Login failed. Despite our best efforts, something unexpected has gone wrong.

[Mariposa Rayna]

Yes @Flea Yatsenko logging into same region, my home parcel.

[MBeatrix]

13 hours ago, Mariposa Rayna said:

As I've already commented, I'm able to log in using an alt, but not on my main profile. It's been going on for the last 2 days. I was able to log in the first day, and was inworld for a good 3 or 4 hours before logging. I came back to it yesterday, and today and still not able to log in on the main profile with the error message everyone else has already mentioned. Here's my info:

Firestorm 6.6.17 (70368) Dec 10 2023 18:36:33 (64bit / SSE2) (Firestorm-Releasex64) with Havok support
Release Notes

CPU: AMD Ryzen 7 2700 Eight-Core Processor           (3200 MHz)
Memory: 16335 MB (Used: 376 MB)
Concurrency: 16
OS Version: Microsoft Windows 10 64-bit (Build 19045.4046)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: NVIDIA GeForce GTX 1050 Ti/PCIe/SSE2
Graphics Card Memory: 4096 MB

Windows Graphics Driver Version: 31.0.15.3623
OpenGL Version: 4.6.0 NVIDIA 536.23

RestrainedLove API: RLV v3.4.3 / RLVa v2.4.2.70368
libcurl Version: libcurl/7.54.1 OpenSSL/1.1.1l zlib/1.2.11.zlib-ng nghttp2/1.40.0
J2C Decoder Version: KDU v8.4.1
Audio Driver Version: FMOD Studio 2.02.18
Dullahan: 1.12.4.202209142021
  CEF: 91.1.21+g9dd45fe+chromium-91.0.4472.114
  Chromium: 91.0.4472.114
LibVLC Version: 3.0.16
Voice Server Version: Not Connected
Settings mode: Firestorm
Viewer Skin: Firestorm (Grey)
Window size: 1840x855 px
Font Used: Deja Vu (96 dpi)
Font Size Adjustment: 0 pt
UI Scaling: 1
Draw distance: 512 m
Bandwidth: 1450 kbit/s
LOD factor: 3.625
Render quality: Medium-High (4/7)
Advanced Lighting Model: No
Texture memory: Dynamic (3360 MB min / 10% Cache / 10% VRAM)
Disk cache: Max size 6208.0 MB (11.0% used)
Built with MSVC version 1937
March 13 2024 14:07:11 SLT

Besides the DNS issue that had been happening some time ago, it may also be an inventory problem. File a support ticket because if the problem is your inventory, they will fix it easily.

[Saphirr]

Having this same issue. Only started today. Happens on all accounts and what ever sim I select to land at. Immediately upon clicking login, it gives me the Login failed despite out best efforts etc. dialogue box.

Tried restarting PC, rebooting router, flushing DNS, clearing cache and even reinstalling firestorm. Nothing has worked.

Edit: Theory is that LindenLabs.com is blocking my IP address for some reason? Guess have to wait for my dynamic IP to change for it to fix itself? 😩

Edited March 28 by Saphirr

[Monty Linden]

A 'ping' won't tell you much, particularly that one.  'lindenlab.com' is the corporate website and the fronting services likely block ICMP.  Login occurs on 'login.agni.lindenlab.com' and that is responding to ICMP pings but that's not a promise.  The 'Access Denied' bit *is* useful and you may be able to take that 'Reference #' to support for help.  And it may clear on its own after some hours.

[Saphirr]

Checked that website again and now an error appears underneath the reference number. Any significance?

[Monty Linden]

1 hour ago, Saphirr said:

Any significance?

It's the same number.  But now wrapped in a URL to tantalize and tease the reader.  Do you dare click it?  (Yes, it's safe to click.)

[Saphirr]

Found the issue. Apparently my ISP had for some reason had CGNAT active on my internet service. Had them switch to dynamic and the issue has resolved.

[SabrinaCooke]

I've been having this issue for quite some time, and have spent the better part of the past two weeks trying to fix it in tandem with LL's customer support and one of the FS devs. We're going to try another solution later. Hopefully it works.