helx6 Moon Posted April 8, 2021 Share Posted April 8, 2021 I get this messege when trying to change my name, I already submitted a ticket by why would it do this? 1 Link to comment Share on other sites More sharing options...
Orwar Posted April 8, 2021 Share Posted April 8, 2021 No idea why a specific surname would prohibit changing names .. But I reckon the support will let you know why when they answer the ticket! 1 Link to comment Share on other sites More sharing options...
LittleMe Jewell Posted April 8, 2021 Share Posted April 8, 2021 3 hours ago, helx6 Moon said: I get this messege when trying to change my name, I already submitted a ticket by why would it do this? Definitely contact LL Support for that Create a Support Ticket: https://support.secondlife.com/create-case/ Start Live Chat: https://support.secondlife.com/start-chat/ Live Chat is available 9am to 5 pm EST (6am to 2pm PST) every day. 1 Link to comment Share on other sites More sharing options...
Jennifer Boyle Posted April 12, 2021 Share Posted April 12, 2021 I hope that, if you find out the answer to your question,you will share it with us. 1 Link to comment Share on other sites More sharing options...
Maitimo Posted April 12, 2021 Share Posted April 12, 2021 Is "Moon" a custom last name? Accounts with a Custom Last Name must contact customer support for assistance; the web portal will not permit custom last name changes. Usernames and display names - English - Second Life Community Link to comment Share on other sites More sharing options...
Jennifer Boyle Posted April 13, 2021 Share Posted April 13, 2021 22 hours ago, Maitimo said: Is "Moon" a custom last name? Accounts with a Custom Last Name must contact customer support for assistance; the web portal will not permit custom last name changes. Usernames and display names - English - Second Life Community What is a "custom last name," and how does one get one? Link to comment Share on other sites More sharing options...
Alwin Alcott Posted April 13, 2021 Share Posted April 13, 2021 2 minutes ago, Jennifer Boyle said: What is a "custom last name," and how does one get one? google/bing : custom name Second Lifehttp://wiki.secondlife.com/wiki/Linden_Lab_Official:Custom_Name_Program 1 1 Link to comment Share on other sites More sharing options...
Orwar Posted April 13, 2021 Share Posted April 13, 2021 Oh, just $500 annually? Worth! 2 Link to comment Share on other sites More sharing options...
Rowan Amore Posted April 13, 2021 Share Posted April 13, 2021 Moon is on the list of old SL last names. It's not a custom name. Definitely a problem for support. Link to comment Share on other sites More sharing options...
Rowan Amore Posted April 13, 2021 Share Posted April 13, 2021 On 4/8/2021 at 3:59 PM, helx6 Moon said: I get this messege when trying to change my name, I already submitted a ticket by why would it do this? Although looking back at grid status, you may have been trying to change during their maintenance period. Second Life Status - Maintenance to Name Changes (statuspage.io) 1 Link to comment Share on other sites More sharing options...
helx6 Moon Posted April 14, 2021 Author Share Posted April 14, 2021 Just got premium and I still get this messege, I will contact support again 1 Link to comment Share on other sites More sharing options...
Moderators Dakota Linden Posted April 15, 2021 Moderators Share Posted April 15, 2021 Greetings, all! If you upgraded to Premium and then immediately tried to access the Name Change options, the system might not yet have fully propagated that your account is now a Premium account. It may be necessary to wait a couple of hours for the various web sites and internal systems to propagate your new Premium Account status. If you are still not able to access the Name Change options after 24 hours, please submit, or reply, to your Support Ticket letting the Support Agents know and they will be able to get the issue investigated further. Link to comment Share on other sites More sharing options...
helx6 Moon Posted April 15, 2021 Author Share Posted April 15, 2021 It still gives me the message a day later, I did submit another ticket though Link to comment Share on other sites More sharing options...
Moderators Dakota Linden Posted April 15, 2021 Moderators Share Posted April 15, 2021 Hello, helx6 Moon That is distressing. Since you have already submitted a ticket, I would log into the Support Portal and pull up your ticket and add a new comment for the Agent. Let them know that you have waited approximately 24 hours after upgrading your account to a Premium account and the system is still giving you the error message. Even if the ticket may be set to Resolved, you can re-open it and the Agent who is assigned to your ticket will receive the notification and your new comments. https://support.secondlife.com/ 1 Link to comment Share on other sites More sharing options...
LittleMe Jewell Posted April 15, 2021 Share Posted April 15, 2021 On 4/8/2021 at 1:59 PM, helx6 Moon said: I get this messege when trying to change my name, I already submitted a ticket by why would it do this? If you received this message before you even went Premium, there is definitely something odd in LL land. For my non-Premium alt, when she clicks on 'Change Name' under "Account", she see the list of available names and also sees a message saying that she must be Premium to change her name - and a link to do the upgrade: Thus getting that odd message that specifically says "Accounts with last name of Moon", without ever seeing that actual name list, tells me that something extra flaky is going on under the covers when you try to access the Name Change page. Make sure your Support ticket not only states the message received, but also attach an image of the message to the ticket. 2 Link to comment Share on other sites More sharing options...
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