Serbitar Nemeth Posted December 18, 2020 Share Posted December 18, 2020 When i wanted to contact support and logged here: https://lindenlab.freshdesk.com/support/home All other pages starts to work, maybe it will help if someone still have problem with login to dashboard and marketplace. 1 Link to comment Share on other sites More sharing options...
Rebeca Bashly Posted December 18, 2020 Share Posted December 18, 2020 12 minutes ago, Serbitar Nemeth said: When i wanted to contact support and logged here: https://lindenlab.freshdesk.com/support/home All other pages starts to work, maybe it will help if someone still have problem with login to dashboard and marketplace. did that and it worked..finally.. Thanks Link to comment Share on other sites More sharing options...
Solar Legion Posted December 18, 2020 Share Posted December 18, 2020 6 hours ago, Froukje Hoorenbeek said: Haven’t been able to log into second life.com for over 24 hours now. Can’t see transaction history so cannot help customers, can’t cash out, can’t file a ticket for help. Logging out from the Mp like suggested above, has me locked out of the MP as well now. So don’t try that. Do note where it says "While it might cause it to be worse" - in other words, you attempt at your own risk. At least one other - downthread - was able to restore their access by using a different log in segment. The issue will obviously differ in solution at this stage from person to person. Link to comment Share on other sites More sharing options...
PrudenceAnton Posted December 18, 2020 Share Posted December 18, 2020 I've run into the same issue of one account of mine not being able to log into my SL Dashboard. I tried the Marketplace log in. I logged out of MP and logged back in. Then I tried logging into my SL Dashboard on the problem account and it worked. Then I logged out of both accounts and retried my SL Dashboard again. This time logging right in with no problem. It might be a 'Hit & Miss' for some as a fix. Hopefully Linden Labs will get this bug fixed soon. 1 Link to comment Share on other sites More sharing options...
Love Zhaoying Posted December 18, 2020 Share Posted December 18, 2020 I believe that "kaputt" is a technical term. 1 Link to comment Share on other sites More sharing options...
Arduenn Schwartzman Posted December 18, 2020 Author Share Posted December 18, 2020 [Update 3, 8:41 SLT] As of 35 minutes ago, LL is investigating again, https://status.secondlifegrid.net/incidents/8qssywpq44nv Link to comment Share on other sites More sharing options...
LyricalBizarre Posted December 18, 2020 Share Posted December 18, 2020 2 hours ago, Serbitar Nemeth said: When i wanted to contact support and logged here: https://lindenlab.freshdesk.com/support/home All other pages starts to work, maybe it will help if someone still have problem with login to dashboard and marketplace. I could kiss you right now! Been seriously fretting, no way to view or make transactions. Everything is back to working order for me too now. Link to comment Share on other sites More sharing options...
spacehexe Hexicola Posted December 18, 2020 Share Posted December 18, 2020 Same here .. Can't login to Dash... but inworld Link to comment Share on other sites More sharing options...
Arduenn Schwartzman Posted December 18, 2020 Author Share Posted December 18, 2020 6 hours ago, Serbitar Nemeth said: When i wanted to contact support and logged here: https://lindenlab.freshdesk.com/support/home First, it's not a secondlife or lindenlab domain, so it reeks of fishing website. I had to do some research to determine whether it was a scam or not. It appears to be legit. So that brings me to my second point: Second, I'm confused by your use of the word 'logged'. On this page, I was never asked to log (in). Or, at least, it never asked me for a password, only my account name and email address and the nature of my problem. Minutes after, I got a confirmation email from secondlife-support@lindenlab.com. So it does not appear to be a fishing site. Third, four hours later, and still no news and still no fix. I also highly doubt that customer support is able to be of any help on a per-account basis anyway, since this seems to be a systemic problem (see status page). Link to comment Share on other sites More sharing options...
Arduenn Schwartzman Posted December 18, 2020 Author Share Posted December 18, 2020 Maybe putting parsley in my ears will help. I'm going to try that next. Link to comment Share on other sites More sharing options...
Arduenn Schwartzman Posted December 18, 2020 Author Share Posted December 18, 2020 2 minutes ago, Arduenn Schwartzman said: Maybe putting parsley in my ears will help. I'm going to try that next. Well, whaddaya know, that DID help! I'm not even kidding. I could suddenly log into my dash: Link to comment Share on other sites More sharing options...
Annabella Benedict Posted December 19, 2020 Share Posted December 19, 2020 I am so glad it wasn't just me. I could log in alts but not me!! Working like a dream again today!! Link to comment Share on other sites More sharing options...
foehn Breed Posted December 19, 2020 Share Posted December 19, 2020 Same issue. LL says it's resolved, it's not. Link to comment Share on other sites More sharing options...
foehn Breed Posted December 23, 2020 Share Posted December 23, 2020 Still can't login on the website, tried support and they only offered clear browser. I've tried on different computers, different browsers, different IPs. I might be over this BS. Link to comment Share on other sites More sharing options...
littlepinkpie Posted December 23, 2020 Share Posted December 23, 2020 I cant login either for many days I keep an eye here https://status.secondlifegrid.net/incidents/8qssywpq44nv but its been many days no? I also tried to submit a ticket here https://lindenlab.freshdesk.com/support/home , it asks to login first, but you know.... lol I really dont mind to wait for it to be fixed but its taking longer than expected, I cant remember any other issue taking that long. Link to comment Share on other sites More sharing options...
Alwin Alcott Posted December 23, 2020 Share Posted December 23, 2020 Just now, littlepinkpie said: I cant login either for many days I keep an eye here https://status.secondlifegrid.net/incidents/8qssywpq44nv but its been many days no? I also tried to submit a ticket here https://lindenlab.freshdesk.com/support/home , it asks to login first, but you know.... lol I really dont mind to wait for it to be fixed but its taking longer than expected, I cant remember any other issue taking that long. create a alt and make a new ticket as guest account. 1 Link to comment Share on other sites More sharing options...
Facebook
Instagram
Twitter
YouTube
Flickr
Recommended Posts
Please take a moment to consider if this thread is worth bumping.
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now