Viewer wont load

[XMiaX0]

my second life viewer (not firestorm) hasn't been loading, i thought it might be an issue with second life but i haven't seen any news of this posted anywhere. i do what i normally do, click, but it shows up then quits.. without the page even loading. help!!!

[Cindy Evanier]

22 minutes ago, XMiaX0 said:

my second life viewer (not firestorm) hasn't been loading, i thought it might be an issue with second life but i haven't seen any news of this posted anywhere. i do what i normally do, click, but it shows up then quits.. without the page even loading. help!!!

do you get an actual error message?

Open the viewer - Don't try to log in.  Go to Help - About and copy and paste the details here

[XMiaX0]

i didnt get an error message. i didnt get anything. it would just show up like it normally would.. as it load in the corner of my screen, but instead of loading it disappears before i can log in.

[Cindy Evanier]

38 minutes ago, Cindy Evanier said:

Open the viewer - Don't try to log in.  Go to Help - About and copy and paste the details here

This info will help people to be able to help you but do you mean the log in screen doesn't appear at all?

[XMiaX0]

nope, not at all.

[Cindy Evanier]

Have you tried installing it again?

[XMiaX0]

yes, same result.

[Earnur Donogal]

I have exact same problem, no error message.  I had the same issue in the Summer where version 5_1_5_515811 would crash me out of login connecting to the region.  My solution was to remove that version and install the earlier version 5_1_5_511732 and it worked.  Now SL has a mandatory update, that you must install, which I did 6_0_0_520636.  And now can't connect as before, it is the same issue, every time it is in the login process, it gets to the message of "connecting to region" and it crashes.  For help, here is my About details of my system:

Second Life Release 6.0.0.520636 (64bit)
Release Notes

CPU: Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz (2693.92 MHz)
Memory: 8098 MB
OS Version: Microsoft Windows 7 SP1 64-bit (Build 7601)
Graphics Card Vendor: Intel
Graphics Card: Intel(R) HD Graphics 4600

Windows Graphics Driver Version: 12.100.14.1300
OpenGL Version: 4.0.0 - Build 9.18.10.3204

Window size: 1920x991
Font Size Adjustment: 96pt
UI Scaling: 1.5
Draw distance: 128m
Bandwidth: 1300kbit/s
LOD factor: 1.125
Render quality: 3
Advanced Lighting Model: Enabled
Texture memory: 512MB
VFS (cache) creation time: December 01 2018 13:46:38

J2C Decoder Version: KDU v7.10.4
Audio Driver Version: FMOD Ex 4.44.64
Dullahan: 1.1.1080 / CEF: 3.3325.1750.gaabe4c4 / Chromium: 65.0.3325.146
LibVLC Version: 2.2.8
Voice Server Version: Not Connected
December 01 2018 14:00:25

[Earnur Donogal]

Well, have some good news that enabled me to get in, might want to try it.  

So, went into preferences graphics card tab and reduced the quality/speed from High to Mid, which also brought avatar complexity down from 300000 to 200000.  After making this single change, I am able to login fine now.  So, sounds like an issue with my Graphics card that SL Viewer cannot handle at higher settings.  

Here is an image of my current settings.  

[Rolig Loon]

41 minutes ago, Earnur Donogal said:

So, sounds like an issue with my Graphics card that SL Viewer cannot handle at higher settings.  

That's what I would have guessed from the information that you posted.  You are using the Intel chip on your motherboard as your GPU and it is just not up to the task, especially with Advanced Lighting enabled.  Dropping your maximum quality and complexity, getting rid of Advanced Lighting, and reducing your draw distance have taken a lot of the load off of that chip.

[Whirly Fizzle]

1 hour ago, Earnur Donogal said:

Graphics Card Vendor: Intel
Graphics Card: Intel(R) HD Graphics 4600

Windows Graphics Driver Version: 12.100.14.1300
OpenGL Version: 4.0.0 - Build 9.18.10.3204 

Your system appears to be a laptop with dual graphics cards.
You have an AMD graphics card on that system too.  You'll likely get much better performance if you set the viewer to use the AMD graphics card.
12.100.14.1300 is an AMD driver.
The way the viewer system information displays the graphics driver version is a bit bugged on systems with dual graphics cards.
Currently the viewer is using the integrated Intel graphics, Intel(R) HD Graphics 4600 & Intel driver version 9.18.10.3204.

Is this a Dell laptop?
Can you give the Make & exact model  number of the laptop?

[Earnur Donogal]

Yes, you are correct it is a DELL  - Lattitude E6540. 

If it is  a dual graphics laptop, how would I tell SL Viewer to use the AMD and not the Intel? 

Thanks! 

[Lindal Kidd]

You don't tell the SL viewer, you tell your PC.  I'm not sure about this because my PC doesn't have dual graphics...but right click your desktop and see if there's an option to open Display Settings, or maybe there is an option for "AMD control panel" or similar.

[Whirly Fizzle]

Do this instructions on this thread help?

https://www.dell.com/community/Laptops-General-Read-Only/Latitude-E6540-with-BOTH-Intel-and-AMD-Graphics-Controllers/td-p/4192231

To verify the viewer is using the AMD card, go to Help -> About Second Life & make sure the Graphics Card:  line shows the AMD card.

[Ethan Paslong]

11 hours ago, Lindal Kidd said:

You don't tell the SL viewer, you tell your PC.  I'm not sure about this because my PC doesn't have dual graphics...but right click your desktop and see if there's an option to open Display Settings, or maybe there is an option for "AMD control panel" or similar.

not sure how all sysems work, my windows (10) makes it easy, just rightclick on the desktop shortcut button and select the card you want to use

[Nalates Urriah]

AMD has a control panel for the video card. You need to find it and set your laptop to Performance rather than Power Saving.

Most control video panels... well... AMD and NVIDIA, allow you to set app profiles. Google how to setup a game profile for your video card. Set up a profile for SL.