Resident CommerceTeam Linden Posted April 24, 2013 Resident Share Posted April 24, 2013 For those of you who have had an incorrect image appearing on your listings--or have seen your image on someone else’s listings, we have come up with a supported process to get these listings cleaned up. Someone Else’s Image on My ListingIf you are seeing someone else’s image on your listing, you should be receiving an email with a link for you to go remove those images from your listings. These images will be returned to the listing we have identified as correct. Any listings not reviewed by May 15, 2013 will be unlisted until the Merchant has a chance to remove the image manually and reactivate the listing. We will provide a summarized list of these and notify all Merchants whose listings have been deactivated.My Image on Someone Else’s ListingIf your image is appearing on another Merchant’s listing, the following will happen: The Merchant will be notified to review their listing and confirm that the image does not belong with their listing. The image will be returned to your listing. At this point, you will be able to review your updated listing here (link). This may occur after the review period for step 1 has already completed. If the listing your image is appearing on is not reviewed in step 1, the listing will be unlisted to prevent your image from appearing on the incorrect listing.We appreciate your help in getting this cleaned up. UPDATE May 15, 2013 The period for updating listings has ended. To ensure that incorrect listings are not shown to customers, we have taken down listings that have not been reviewed. Merchants can view a list of items taken down, if any. (Note that this page will be empty if none of your listings were affected.) Please review and make any changes before reactivating. Some Merchants may have removed images from their listings, at which point we determined those images belong with another Merchant’s listing. You may check to see if any of your listings were affected, and review them for accuracy. You may then manually update listings that need further corrections.Thank you for your help! Link to comment Share on other sites More sharing options...
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