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CommerceTeam Linden
Posts: 105

Update: Product Listing Enhancements and Stuck Orders

[ Edited ]

Merchants,

There has been quite a bit of discussion on Product Listing Enhancements and stuck orders over the past few days on this Forum. Here is an update on these issues.

Product Listing Enhancements:
Last week, we deployed a fix for Product Listing Enhancements to allow them to start billing again. We refunded all PLEs for the prior two months.

After we refunded merchants, billing for Product Listing Enhancements started again. Not all of the billed enhancements correctly updated their renewal date, so we stopped billing. We have updated the PLEs that had an incorrect date and will be releasing a fix this week before we start billing again.

We are aware that there are some Merchants who have Product Listing Enhancements stuck in the “Charging, cannot edit” state. We are continuing to look into this and investigate what we can do to get those PLEs unstuck.

Stuck Orders:
Late Friday night through early Saturday morning, many orders got stuck in the being_delivered state. This morning we were able to force those orders to a completed state (allowing payments to Merchants to complete) and are working to prevent this from happening again.

If you are seeing anything different than the behavior described above (or have an additional problem), please contact support or file a JIRA. Please include order numbers or listing information as needed.

The Commerce Team

Posts: 4,616
Topics: 69
Registered: ‎09-26-2009

Re: Update: Product Listing Enhancements and Stuck Orders

Reply to CommerceTeam Linden - view message

However the orders that were stuck in the Being Delivered state .. and that you "unstuck" earlier today, did NOT send through their ANS transactions. Thus all products that should have been reported via ANS were not.

Please investigate this oversight in your "Order of Execution" (when ANS transactions are sent) and also manually send the ANS transactions that were lost due to this error.

Emma Krokus
Posts: 265
Registered: ‎01-17-2010

Re: Update: Product Listing Enhancements and Stuck Orders

Reply to CommerceTeam Linden - view message

Thank you very much for the update - I really appreciate your explanation and hope the efforts you are making will soon put things right for the merchants affected.

Moderator
CommerceTeam Linden
Posts: 105

Re: Update: Product Listing Enhancements and Stuck Orders

Reply to CommerceTeam Linden - view message

The release with PLE fixes has been deployed. Please see the Release Notes for more details.

The Commerce Team

Pamela Galli
Posts: 5,352
Registered: ‎09-09-2009

Re: Update: Product Listing Enhancements and Stuck Orders

Reply to CommerceTeam Linden - view message

Can you clarify?  I still have the same 19 enhancements stuck in Charging Cannot Edit.  From the Release Notes I could not tell what was fixed. 

http://lagalleriasl.blogspot.com/
Posts: 4,616
Topics: 69
Registered: ‎09-26-2009

Re: Update: Product Listing Enhancements and Stuck Orders

Reply to CommerceTeam Linden - view message

Umm ... CTL? This issue has been going on for well more than a month. You've released three updates, pulled two back and are placing your hopes on this last one.

After all that work, all the concerns, all the posts and problems reported .. and it only warrants two sentences barely 18 words in total? I've been right in the heat of things here and while I generally pride myself on understanding what's going on, your Release Notes leave me scratching my head as to exactly what you mean.

Please edit the Release Notes and add enough descriptive lead-in, central issue and resolution commentary to make your document comprehensible to those that haven't been at your staff member's elbows for the past month. Please remember that we do not have the benefit of all your internal jargon, intimate knowledge of your code base .. and most do not even have the foggiest notion what really happened (other than they got billed a bunch of money twice .. and things are still broken).

Moderator
CommerceTeam Linden
Posts: 105

Re: Update: Product Listing Enhancements and Stuck Orders

[ Edited ]

Reply to Darrius Gothly - view message

The Release Notes have been updated with more information. Please let us know if they are still not clear.

Pamela Galli
Posts: 5,352
Registered: ‎09-09-2009

Re: Update: Product Listing Enhancements and Stuck Orders

Reply to CommerceTeam Linden - view message

So a billing issue has been fixed, but the listings stuck in Charging Cannot Edit are still stuck?

http://lagalleriasl.blogspot.com/
Posts: 4,616
Topics: 69
Registered: ‎09-26-2009

Re: Update: Product Listing Enhancements and Stuck Orders

Reply to CommerceTeam Linden - view message


CommerceTeam Linden wrote:

The Release Notes have been updated with more information. Please let us know if they are still not clear.


Much improved .. thank you.

Now .. about those stuck semaphores ...

Resident
markkemp
Posts: 1

Re: Update: Product Listing Enhancements and Stuck Orders

[ Edited ]

Reply to CommerceTeam Linden - view message

Can someone please explain to me why commerce linden suddenly reached into my account and withdrew about 20k in one huge go?

How on earth am I supposed to plan my overheads when this sort of madness happens? How am I to know that this isn't some error and I am being overcharged. You cannot expect people to plough through 1,000s of transactions over months and identify what is what. Where is my compensation for this time I have to spend identifying forensically what has happened?