Blaze Nielsen Posted November 27, 2012 Share Posted November 27, 2012 Since theres nothing we can do about unwarranted reviews on our marketplace listings I just neede to rant a little. Customer gives me one star rating and a negative review simply because he is a noob and does not understand the world and does not understand english. He ranks me for failed software issues in a skybox, however as I discovered, he was trying to build the skybox offsim. You cannot build in the void! After considerable time trying to explain and get him to move the skybox, he got frustrated and wrote a terrible review. Its really unfair that I can't do a thing about this review. Judge for yourself https://marketplace.secondlife.com/p/Rockefeller-House-Skybox-1000-poses/2235188 Link to comment Share on other sites More sharing options...
Magnet Homewood Posted November 27, 2012 Share Posted November 27, 2012 Amen. And all they let you do to flag it, is mark for 'inappropriate content' rather than give a good reason for it. I just hope the average shopper has enough sense to take these reviews with a pinch of salt and see then for what they are. Link to comment Share on other sites More sharing options...
Theresa Tennyson Posted November 27, 2012 Share Posted November 27, 2012 As a customer, I assume that one-star reviews mean the reviewer is a fool unless there's ample evidence to the contrary in the review. Your explanation was sufficent for me. I believe you can flag the review to have it removed, but it would be a Very Bad Idea if a merchant could remove reviews on their own. Link to comment Share on other sites More sharing options...
NadineB Bailey Posted November 27, 2012 Share Posted November 27, 2012 Hi.. Have you flagged the review?? You can then comment it and bring up your arguments and usually they remove the unwarranted review very quickly.. I have done this quite a few times when i got unwarranted 1-Star reviews and on the next day they were gone. Link to comment Share on other sites More sharing options...
Blaze Nielsen Posted November 28, 2012 Author Share Posted November 28, 2012 when you flag a review you MUST choose one of 4 options. Flaming or hate speech, spam, off-subject posting or advertising or commercial promo. Do you select one of those and afterwards make comments? Link to comment Share on other sites More sharing options...
Jessa Alberti Posted November 28, 2012 Share Posted November 28, 2012 Its a beautiful home and when you read the review you can pretty much guess what happened if you've done any building in SL at all i would read a review but before i dropped that much on a home I'd be sure to see it in person first. It's obvious you spent a great deal of time and skill on it. I wouldn't let it get to me too bad.. the home doesn't come close to matching his comments. Flag it and see what happens. Link to comment Share on other sites More sharing options...
Pamela Galli Posted November 28, 2012 Share Posted November 28, 2012 The purpose of a review is to provide prospective buyers with some information about the quality of the product or customer service. It is not just an opportunity for someone to "get even" because he did not read the listing or to extort money or products. The review in question does neither. It just has some vague meaningless statements, and it is clear that the only thing the reviewer is providing information about is his difficultly speaking and presumably reading English. Therefore it is off topic. Link to comment Share on other sites More sharing options...
Deja Letov Posted November 28, 2012 Share Posted November 28, 2012 And don't you love how they pretty much make your comment that explains it almost invisible? Comments above useless if nobody notices that they are there. Link to comment Share on other sites More sharing options...
Amethyst Jetaime Posted November 28, 2012 Share Posted November 28, 2012 Ok this is very strange. I went and looked to see what they guy had written. It was confusing to say the least and I wouldn't have paid any attention to it if I was a customer. I then decide to answer the question "was this review helpful" I clicked NO and the review disappeared. Now when I look at it it is showing zero reviews. Not sure if it removed it for just me or everyone. Someone else may want to look. Link to comment Share on other sites More sharing options...
Czari Zenovka Posted November 28, 2012 Share Posted November 28, 2012 Amethyst Jetaime wrote: Ok this is very strange. I went and looked to see what they guy had written. It was confusing to say the least and I wouldn't have paid any attention to it if I was a customer. I then decide to answer the question "was this review helpful" I clicked NO and the review disappeared. Now when I look at it it is showing zero reviews. Not sure if it removed it for just me or everyone. Someone else may want to look. Yes, the review is gone! I looked at the listing this morning which contained the review and just now after reading your post. Woot!!! Good work! Link to comment Share on other sites More sharing options...
Amethyst Jetaime Posted November 28, 2012 Share Posted November 28, 2012 YAY. Now I wonder if it disappears if one person says no or if a certain amount of "no's" are given. Anyone else click NO too? Link to comment Share on other sites More sharing options...
Blaze Nielsen Posted November 28, 2012 Author Share Posted November 28, 2012 I filed a ticket with Linden Lab about the review. Yes the review is gone now. I'm surprised they acted so quickly. also wondering if there is a removal if enough "no" votes are given a review. Link to comment Share on other sites More sharing options...
Amethyst Jetaime Posted November 28, 2012 Share Posted November 28, 2012 I think it would have been highly coincidental if LL removed the review at the exact time I clicked the NO button, because that is exactly what happened. I clicked and before I could even move my mouse off the button the review disappeared. It didn't even take a screen refresh to see that it was gone. I guess it is possible but that wouldn't happen again in a million years. LOL Link to comment Share on other sites More sharing options...
Marcus Hancroft Posted November 28, 2012 Share Posted November 28, 2012 I clicked No yesterday on that ridiculous review. So there's two no's on that one. Link to comment Share on other sites More sharing options...
Pamela Galli Posted November 28, 2012 Share Posted November 28, 2012 I don't know if the yes or no's help -- in my experience they do nothing -- but I have seen them remove reviews within minutes of me flagging them ( and I have many times credited them with this here in the forum). The key is this: If a review does NOTHING to inform a prospective buyer about the quality of the product or service, it is OFF TOPIC and will be removed. Link to comment Share on other sites More sharing options...
Blaze Nielsen Posted November 28, 2012 Author Share Posted November 28, 2012 Thankyou Pamela for your insight. And congratulations on the 4,752nd time your logo has been seen in these forums. Link to comment Share on other sites More sharing options...
Pamela Galli Posted November 28, 2012 Share Posted November 28, 2012 Maybe I should get a clickable link to my marketplace listing like yours?:smileytongue: Link to comment Share on other sites More sharing options...
Blaze Nielsen Posted November 28, 2012 Author Share Posted November 28, 2012 not necessary Pam, I think including the url to your blog is plenty of exposure. After the 4000+ times we've seen it, most people will have it memorized Link to comment Share on other sites More sharing options...
Pamela Galli Posted November 28, 2012 Share Posted November 28, 2012 Seriously, you think it is inappropriate for me to post the name of my store and URL to my blog (nothing clickable) while it is perfectly fine to have a large clickable logo link to your marketplace listings? Why am I not surprised? Link to comment Share on other sites More sharing options...
Blaze Nielsen Posted November 28, 2012 Author Share Posted November 28, 2012 I have no issues with your self promotion here in the forums with blog and logos. The only issue I have is the OVERWHELMING extent you use the forums to expose your logo and your blog. You have previously been an avid defender of the "no advertising" rule. However, I consider you to be the worst offender in light of the massive forum space devoted to your logos over the years. And with that I will close my postings (at the risk of becoming the offender I am against Link to comment Share on other sites More sharing options...
Pamela Galli Posted November 28, 2012 Share Posted November 28, 2012 So your (alleged) problem is with the fact that I read and post in the forums daily and have ANY mention of my business? I think it's pretty clear what your real problem is. Link to comment Share on other sites More sharing options...
Sylvia Tamalyn Posted November 28, 2012 Share Posted November 28, 2012 Wow. I read this thread and I see Pamela offering helpful information, and I see you attacking her. Guess which one of you that makes me want to do business with? Link to comment Share on other sites More sharing options...
Griffin Ceawlin Posted November 28, 2012 Share Posted November 28, 2012 Here's an idea. install Adblock Plus right-click the "offensive" image click Adblock Plus: Block image click Add Filter I haven't seen a good many sig graphics here in years. Welcome to my kill filter. Link to comment Share on other sites More sharing options...
Medhue Simoni Posted November 28, 2012 Share Posted November 28, 2012 I'm posting here just to get my logo and links onto another thread. (I'm kidding with you Pam) I also hate the review process. That should be enough to qualify this comment as valid. NOW, click my link people! @Blaze - I think you are a bit over of line with Pam. Link to comment Share on other sites More sharing options...
Porky Gorky Posted November 29, 2012 Share Posted November 29, 2012 Blaze Nielsen wrote: I have no issues with your self promotion here in the forums with blog and logos. The only issue I have is the OVERWHELMING extent you use the forums to expose your logo and your blog. You have previously been an avid defender of the "no advertising" rule. However, I consider you to be the worst offender in light of the massive forum space devoted to your logos over the years. And with that I will close my postings (at the risk of becoming the offender I am against You have obviously made the conscious decision to target the forum community with an advertisment for your business. This is fair enough, it is allowed under the forum rules. Pam has done the same. So here you both are, with free advertising space and exposure to about maybe 500 to 1500 unique forum users every day. Since this incarnation of the forum started Pam has used that advertising space to gain exposure for her business 4700+ times. You have only chosen to use that advertising space 150+ times. All this indicates to me is that Pam has made better use of the forum to expose her business than you have. You can't complain about that considering you have made the conscious decision to target your ads at us forum users too. That just makes you a hypocrite. Whether you post an ad 10 or 10000 times you are both doing the same thing, it just means that Pam is doing it better than you are. Just because you are overwhelmed with potentially seeing Pam's ad's 4700+ times doesn't mean that her post count is unacceptable and that your post count of 150+ is acceptable. It's all down to personal tolerance. Obviously seeing that Pam has posted 4700+ times has exceeded your personal acceptable tolerance level for forum Ads. Well my personal level of tolerance for seeing forum ad's is zero and as a result I find your 150+ ad's overwhelming. So are you going to remove those ad's from your signature or are you just going to continue to be a hypocrite? Link to comment Share on other sites More sharing options...
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