Ellla McMahon

Hello Dias, Restore to default settings without reinstalling, by moving all of your existing settings files, to a different, temporary directory.Your settings files can be found in the following location Before you log in, Clear the Cache from Outside Second Life You can check the Disk Cache location, for each Viewer, from the login screen Preferences > Setup. Connect via a wired connection, log into Region Pooley, see Changing your login location and let your Inventory fully load. From the Second Life log 2010-09-06T22:25:27Z INFO: LLTextureFetchWorker::doWork: HTTP GET failed for: http://sim8038.agni.lindenlab.com:12046/cap/1ad8e1b2-1a03-c8c5-c921-b949d595e590/?texture_id=87a3a99c-868f-c1fc-5cef-d7b734967d25 Status: 499 Reason: 'Couldn't connect to server : Failed connect to sim8038.agni.lindenlab.com:12046; No error' Attempt:2/4 2010-09-06T22:25:27Z INFO: LLTextureFetchWorker::doWork: HTTP GET failed for: http://sim8038.agni.lindenlab.com:12046/cap/1ad8e1b2-1a03-c8c5-c921-b949d595e590/?texture_id=5679ef50-ef32-361e-aee4-398249666391 Status: 499 Reason: 'Couldn't connect to server : Failed connect to sim8038.agni.lindenlab.com:12046; No error' Attempt:2/4 .. 2010-09-06T22:26:34Z WARNING: LLCircuitData::checkCircuitTimeout: LLCircuitData::checkCircuitTimeout for 216.82.37.105:13000 still dead, dropping. 2010-09-06T22:26:34Z INFO: LLCircuit::removeCircuitData: LLCircuit::removeCircuitData for 216.82.37.105:13000 2010-09-06T22:26:34Z WARNING: LLToastAlertPanel::LLToastAlertPanel: Alert: Darn. You have been logged out of Second Life This region may be experiencing trouble. Please check your connection to the Internet. Blocking 2.0.1 Logins Today Posted by Esbee Linden on Aug 30, 2010 11:07:04 PM One of the notable changes in 2.1.1 is that we’ve defaulted HTTP Textures to ON for all users. HTTP Textures is a feature that allows us to transmit textures from SL over HTTP instead of UDP. This should make textures load much faster. In the event you have any issues with HTTP Textures, you can turn it back off by enabling the Develop menu in your Viewer (CTRL-ALT-Q), then clicking Develop > ‘HTTP Textures’ to deselect it. Try turning off HTTP Textures and / or try adjusting your bandwidth setting Preferences > Setup and see if that helps. ..streaming music stops first most of the times Reducing lag You might need to turn your bandwidth settings down in the Preferences window if your computer is receiving more network data than it can handle.

Hello Alex, wear the correct Group tag and close the Viewer. Before you log in, Clear the Cache from Outside Second Life You can check the Disk Cache location, for each Viewer, from the login screen Preferences > Setup or Network. Reboot your computer. Log into Region Pooley or Aqua, see Changing your login location When your Inventory has fully loaded teleport to the Mall. Check that the Build symbol is showing in Parcel Properties at the top of the screen. Can you rez?

Hello Lear, there is an issue on JIRA marked Fix Pending How to Opt Out of Sale and Discussion Notification Emails Please add your comments and vote.

Hello BlueSean, this has been reported by other Residents on JIRA Selection beam does not show on Viewer 2.0, eventhough "Show selection beam" is selected under Build>Options and is being investigated by the Developers. Please add your comments and vote. How do I log in to the Tracker? Visit https://jira.secondlife.com and click the 'Log In' link on the top right of the page On the login page, enter your Second Life username (Firstname Lastname) and password.

Hello Sampl, try logging into Discovery Island, see Changing your login location Also see the links from What Next? at the top of this page. Make sure your computer meets all of the Minimum System Requirements. It's best to exceed them in order to prevent bottlenecks, since the minimum system requirements are the minimum hardware required to run Second Life at all. If you're using wireless networking, you should try troubleshooting with a direct wired connection; we allow, but do not support the use of wirless network connections.

Hello Dolores, please try the suggestions here Troubleshooting DNS login issues Contact your ISP A problem at your Internet Service Provider's routing servers may block your access to specific places like Second Life. Check if they have any known issues.

Hello Natalya, which notifications are duplicated, IMs, Group notices, Subscribe-o-matic messages ? Look at the 'From' section of the duplicate emails .. are they exact duplicates ?

Hello Char, please ask the Resident to check their Maturity setting in Preferences. This has been reported on pJIRA "Buy Land" option remains greyed out occasionally Please add your comments and vote. How do I log in to the Tracker? Visit https://jira.secondlife.com and click the 'Log In' link on the top right of the page On the login page, enter your Second Life username (Firstname Lastname) and password.

How can I let Linden Lab know about a trademark use that I observed that doesn't comply with the guidelines in the Second Life Brand Center? Because Linden Lab's trademarks are valuable for you and for us as symbols of our products and services, you may want to let us know if you spot uses of our trademarks that you believe are unauthorized. When we grant special permission to use our trademarks, we generally require inclusion of a notice that the use is with our permission. If this notice doesn't accompany a use that's inconsistent with our guidelines in the Second Life Brand Center, the use may be unauthorized. To let us know about it, please send email to tm-report@lindenlab.com. Please provide: Which Linden Lab trademark(s) you observed; and A brief description of the use, including: the location of the use (with a URL, an in-world region name and coordinates, or if possible, an image or screen capture); Any information you have about the person making the use; and Any other information that you believe to be relevant.

You're very welcome : ) Hopefully this will be fixed soon and you can put your special characters back !!

Hello Violka, this has been reported by other Residents on pJIRA and is being investigated by the LL Developers. Please add your comments (the URL of a Profile you were searching for) and your vote on Links to some profiles on world.secondlife.com are producing Internal Server errors. WORKAROUND (until it's fixed): try removing any special characters from your Profile. How do I log in to the Tracker? Visit https://jira.secondlife.com and click the 'Log In' link on the top right of the page On the login page, enter your Second Life username (Firstname Lastname) and password.

Hello Marigold, please see Viewer 2 Moves Friends permissions 1.23 Click Communicate button. Or choose Edit > Friends. Click Friends tab. Look at the icon columns to the right of your friends' names. 2.0 Click the sidebar's People tab. Hover over a friend and click the arrow icon on the right. Click Notes & Privacy tab. Look for "Allow this person to".

Hello Aztek, try deleting all Calling Cards for this friend from your Inventory. Go to Advanced menu and Clear Group Cache. Close the Viewer and shutdown your computer. Unplug your modems and routers for a full minute, then plug them back in. Before you log in, Clear the Cache from Outside Second LifeYou can check the Disk Cache location from the login screen Preferences > Setup or Network. And Clear History (Viewer 2) Preferences > Privacy or Clear Browser cache Preferences > Web (Viewer 1.23) Log into Region Pooley or Aqua, see How to appear in a different location upon login While still at Pooley, when your Inventory has fully loaded, try offering Friendship. Once it's accepted, wait 5 minutes, then close your Viewer. When you relog, is the friend still in your Friends List ?

Hello Inea, try clearing your Browser cache and cookies. Make sure you enable cookies from id.secondlife.com. Set your Firewall, internet security programmes and Browser to notify you when a connection is blocked. You can then add secondlife.com and the XStreet site as an exceptions. If you close the Browser then you will have to log back in. The LL Developers are working on a "Remember Me" checkbox.

Hello SissySue, ..when i log on i get notifications of every menu I used or anything I touched Unfortunately this is a bug. It has been reported on pJIRA and will be fixed in the next release of Viewer 2. ..parts my house and some of the trees and other things ,don't rez fully, like my porch and windows. If you move your Preferences > Graphics to Medium, do the objects rez correctly ? Please post your computer specs (How do I find my system information?) and the Preferences > Graphics Settings you are using. Also attach a screenshot, so other Residents can see what you are seeing.

Hello Isolde, try the suggestions here Troubleshooting teleporting and check for any network connection issues. Right click on Avatar and select Detach All Access and wear a default avatar Step 1: Display Advanced menu The Advanced menu contains useful but entirely optional settings for Second Life Residents. See this article for details on how to make the Advanced menu appear. Step 2: Choose Test Male or Test Female Go to Advanced > Character > Character Tests. Choose either Test Male or Test Female. Close the Viewer and shutdown your computer. Unplug the modems and routers for a full minute, then plug them back in. Before logging in, Clear the Cache from Outside Second Life The Disk Cache location can be checked from the login screen Preferences > Setup or Network. Log into Region Pooley, see Changing your login location and let the Inventory fully load. When your Inventory has fully loaded, and wearing the default avatar, try teleporting to your Home and then to another Region.

Hello Grace, if it still happens when you have detached all and wearing the default avatar, could it be an animation within a Gesture? Search your Inventory for (active) and deactivate each one individually. If not try, Right click on your Avatar and select Detach All Access and wear a default avatar Step 1: Display Advanced menu The Advanced menu contains useful but entirely optional settings for Second Life Residents. See this article for details on how to make the Advanced menu appear. Step 2: Choose Test Male or Test Female Go to Advanced > Character > Character Tests. Choose either Test Male or Test Female. Unplug the modems and routers for a full minute, then plug them back in. Before logging in, Clear the Cache from Outside Second Life The Disk Cache location can be checked from the login screen Preferences > Setup or Network. Log into Region Pooley or Aqua, see Changing your login location and let the Inventory fully load. While still at Pooley, wear your usual clothing and attachments, individually from original Inventory folders.

Hello Caitlin, you are right, there are problems with Windows 7 64-bit and Quicktime.There's many comments on the net and a long thread here on the Blogs Windows 7 and Quicktime The Treet TV team have set up a website at http://wiki.treet.tv/Windows_7_and_Quicktime It has been reported on pJIRA Cannot view Video Media using Windows 7 (32 and 64-bit) OS but atm, afaik, there doesn't seem to be an easy solution. This would be a great topic for Samuel Linden's inworld Office Hours Wednesdays from 11:30am - 12:00pm PST at Nyx Linden's Office if you can get there.

Hello Kain, from Voice FAQ: Getting Technical Is this Peer-to-peer VOIP? Peer-to-Peer (P2P) for one-on-one conversations Client/Server for in-world and group conversations As you say, this is probably a router issue; please contact your ISP for their help and advice. From Vivox Troubleshoot FAQ My voice chats keep getting dropped, what can I do? Dropped calls can often be due to home router firmware bugs. Upgrading the firmware of the router and/or rebooting the router sometimes fixes the problem. VoIP protocols don't function correctly in networks that include some types of NAT transversal or firewall components. The result is that calls can have one-way audtio or fail. One-way audio usually results from a double NAT issue or an unfriendly NAT transversal being used on the network. VoIP itself presents a problem for NAT because the normal protocols it uses deal with the signaling and establishing of the connection. Check that you have the latest firmware for your router. Try unplugging the router for one minute and then plug it back in. Before you log in, Clear the Cache from Outside Second Life You can check the Disk Cache location from the login screen Preferences > Setup or Network. Log into Region Voice Echo Canyon, see Changing your login location, let your Inventory fully load and test your voice.

Thank you very much, Stella Hope you can, very quickly, get your connection sorted with your ISP.

Hello Stella, this sounds like a connection issue. Try unplugging your modems and routers for a full minute, then plug them back in and log into Second Life. Before you log in, Clear the Cache from Outside Second Life You can check the Disk Cache location from the login screen Preferences > Setup or Network. Log into Region Pooley or Aqua, see Changing your login location and let your Inventory fully load. Reducing lag While you're logged into Second Life, you're connecting to several different parts of the Second Life servers (for the region you're in, your inventory, your cash balance, etc.) It's possible to get disconnected from some parts of Second Life and not others. When this happens, you need to close and restart Second Life to get reconnected. If this happens consistently after a certain period of time (like a few minutes), it's likely there's other software on your computer (firewall or internet security software) that's disconnecting Second Life. If you're using wireless, you may want to try a wired connection. Try opening the Statistics bar and seeing what your Ping Sim and Packet Loss values are. The ping values are the time (in milliseconds) it takes to reach the server from your computer. If this number is high, it could indicate a problem with your network or internet connection. If Packet Loss is a nonzero number, your network or ISP may be having issues. Check your network connection How do I check for packet loss (network lag)? What is packet loss? Packets of data travel across computer networks, including the Internet, home or any corporate network. If one or more of these packets fails to reach its destination, packet loss occurs. These lost or dropped packets can result in performance issues. If your network transport protocol provides for packet recovery, a transmitted packet that is lost will be re-sent. However, it will be re-sent along with every other packet of data that had been sent after it. This causes the overall throughput of the connection to drop. Connection difficulties can lie in any of the following sources:Your home network Use of a wireless network Your ISP A third-party Internet connection between your ISP and our host. Occasionally with our provider's network. Contact your ISP to see if there are any restrictions or throttling of your connection. Use a 3rd party programme to monitor the network latency and to check whether there's any packet loss.

Hello Leaon, when you created the new Role, what Role Name and Title did you give it ? (see Creating New Roles and Create your own group and group tags) What options do the new Role Members get when they click on My Active Title ? You could try deleting the Role and recreating it.

Hello Tarnok, try the suggestions in this SL Wiki KB article Fixing avatar appearance - Check your graphics card to make sure it's supported and the drivers are up-to-date. Learn more. - Move the Second Life Viewer onto your primary monitor, or change your primary monitor in your computer's display control panel. Sometimes having the Viewer on your secondary monitor can mess up graphics. Go to Character Test again, Test Male, so you have the Default Avatar. Close the Viewer and shut down your computer. Unplug your modems and routers for a full minute, then plug them back in. Before you log in, Clear the Cache from Outside Second Life You can check the Disk Cache location from the login screen Preferences > Setup. Log into Region Pooley, see Changing your login location and let your Inventory fully load. When your Inventory has loaded, wearing some clothing, without prim attachments. Force a couple of rebakes, wait a few minutes, then log off. Relog at Pooley, does your Avatar look right now ? If you still have problems, post the details the computer you are using, see How do I find my system information? Also see, Reducing lag and How do I check for packet loss (network lag)? Hope this helps

Hello Horatio, please see the reply here Re: No sound from objects?

Hello Cricket, other Residents have requested this Feature on pJIRA Version 2.0 Search no longer gives "items found here" coordinates. Places Profile gives no more information than is in Search window. Please add your comments and vote. pJIRA is a tool for residents to file new feature requests as well as bug reports (The "P" stands for Public.) An overview and common questions about pJIRA can be found in the Public Issue Tracker How do I log in to the Tracker? Visit https://jira.secondlife.com and click the 'Log In' link on the top right of the page On the login page, enter your Second Life username (Firstname Lastname and password