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Ellla McMahon

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About Ellla McMahon

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  1. Hello TxDave, please check for connection difficulties Your home network Use of a wireless network Your ISP A third-party Internet connection between your ISP and our host. Occasionally with our provider's network Run TraceRoutes on Region Smith sim7713.agni.lindenlab.com Run 3rd party tests at http://www.pingtest.net/ to San Francisco USA to grade your connection. I use a 3rd party programme called Ping Plotter to constantly monitor my connection. ..other times I get in and get logged off within a few minutes Use Statistics Bar to see a detailed list of information about the performance of your computer and the Second Life world. Bandwidth: How much data is being transferred between your computer and the Second Life world. This number varies wildly depending on what bandwidth settings you've used, where you are inworld, what's going on, and whether you're still loading some things (objects/textures/etc) that are in your field of view. If bandwidth is 0kbps, something may be wrong (you may be partially disconnected). Packet Loss: The amount of data being lost as it travels between your computer and the server. Any nonzero packet loss is bad; packetloss above 10% is very bad. Packet loss might be caused by a dying server (in which case everyone in the region would be experiencing it), a bad connection between you and Second Life (possibly a bad router between your ISP and Second Life, or congestion at your ISP), or problems on your local network (wireless networking, or internet security or firewall software on your computer). Ping Sim: How long it takes data to go from your computer to the region you're currently in. This is largely dependent on your connection to the Internet. Does this happen in specific Region ? Does it happen on a specific day of the week or at a specific time of day ? Have you checked for the latest firmware for your router ? What is the Upload speed on your connection ? What are the Bandwidth settings in Preferences > Setup for all the Viewers using the connection at the same time ?
  2. Hello Irene, when you click a SLurl, it tries to open the last Viewer installed From SL Wiki Using Second Life URLs On Windows, a SLurl opens the most recently installed Viewer. There isn't an immediate way to change which Viewer launches SLurls, so if you have the current released Viewer and a Release Candidate, whichever was installed most recently will start. You can change this by reinstalling the Viewer. Re Firefox, see this article Firefox: Options window - Applications panel The Applications panel lets you choose how Firefox handles different types of files, such as PDF documents or MP3 audio clips. To change how Firefox handles a file type in the list, click on its name to select it. The drop-down menu that appears will allow you to choose actions for that type of file: Choose an application: To choose a local or web application to handle a type, select the application from the drop-down menu. If you want a local application that is not in the menu to handle the type, select Use other... from the drop-down menu and point Firefox to its location. As Peewee suggests, use Always Ask and then choose the Viewer you want to open the SLurl. The location of Viewer 1.23 will be something like C:\Program Files (x86)\SecondLife. One of the easiest ways to check which Viewer you are selecting is to look at the icons, Viewer 2 has a black background. If you will have more than one Viewer open at once, please check that Viewer 1.23 has --multiple as a login parameter and Viewer 2 has Allow Multiple Viewers in Preferences > Advanced. Hope this helps, Irene
  3. Hello Ambyer, as Peewee suggested Completely uninstall ALL Viewers, saving any chat logs, if you wish. How do I fully uninstall and reinstall Second Life? Make sure the all Caches, User Settings and content of any Temporary folders are also deleted. Check you have the latest full version of Flash Player (including the player for Firefox/Safari), see Version Test for Adobe Flash Player, and Quicktime and Java. Shutdown your computer. Fully unplug your cable modem, router, and other gear you use to access the Internet for several minutes so that residual memory is cleared. This may purge "stale" settings. Download the latest Official Viewer from here http://secondlife.com/support/downloads.php, save the programme to your Desktop and install, using the default settings. Log into Region Smith, see Changing your login location and let your Inventory fully load.
  4. Hello iNiGHTS, please see this Discussion re Visa Giftcards, Giftcards and contact Support for further help re payment methods.
  5. Hello Hippie, have you tried the Tutorial on the Phoenix Wiki ?
  6. Hello Jamie, this has been reported on Bug Tracker, please add your comments and vote on WEB-2916Search not capable of excluding words 'NOT' (must be all caps) works ... So, to find safe gum we can search on "chewing gum" NOT exploding
  7. Windows Graphics Driver Version: 6.14.0011.6921 OpenGL Version: 2.1.2 Hello Sasja, please go to the Nvidia site and update your Graphics Card drivers. The latest version is 260.99 WHQL Release Date: 2010.10.25
  8. Hello Jess, you could try posting this request on the Commerce Forums > Wanted - Are you searching for something you just can't find? Post it here!
  9. ..and it's maturity rating is mature Yes only PG / General Maturity rated Regions are shown on the Search website.
  10. Hello BokTai, what is the name of the Region and its Maturity setting ? To use Launch viewer to search moderate and adult listings. Learn more.
  11. Hello Carnelian, try completely uninstalling ALL Viewers, saving any chat logs, if you wish. How do I fully uninstall and reinstall Second Life? Make sure the all Caches, User Settings and content of any Temporary folders are also deleted. Check that you have the full version of Flash Player (including the player for Firefox/Safari), see Version Test for Adobe Flash Player, and the latest Quicktime and Java. Shutdown your computer. Fully unplug your cable modem, router, and other gear you use to access the Internet for several minutes so that residual memory is cleared. This may purge "stale" settings. Download the latest Official Viewer from here http://secondlife.com/support/downloads.php, save the programme to your Desktop and install, using the default settings. Check that any firewalls or internet security programmes have the correct permissions to allow Second Life to run. Try logging into Region Smith, see Changing your login location and wait for your Inventory to fully load. Check the network connection Run TraceRoutes on Region Smith sim9655.agni.lindenlab.comFor further help removing the effects of the virus, please contact your computer manufacturer.
  12. Hello Mikayla, as you have already worked out, this is problem with the Servers checking your Maturity preference. Clear History Preferences > Privacy. Close the Viewer. Clear the Cache from Outside Second Life You can check the Disk Cache location from the login screen Preferences > Setup. Restore to default settings without reinstalling, by moving all of the existing settings files, to a different, temporary directory. The settings files can be found in the following location. Shutdown the computer. Fully unplug your cable modem, router, and other gear you use to access the Internet for several minutes so that residual memory is cleared. This may purge "stale" settings. Try logging into Region Smith, see Changing your login location and reselect your Maturity preference and let your Inventory fully load. Relog to Smith and see if Search will work correctly.
  13. Hello Caleb, have you tried Advanced > Develop Menu > Rendering > Render Attached Lights ?
  14. Ellla McMahon

    Admin Menu

    Hello Aiko, please see Debug Settings AdminMenu Enable the debug admin menu from the main menu. Note: This will just allow the menu to be shown; this does not grant admin privileges. Please add your comments and vote on Bug Tracker VWR-23825Admin Menu Disabled in Viewer 2.4 & 2.5
  15. UPDATE from Release Notes/Second Life Release/2.4.0 Known Issues Mac OSX 10.4 Unable to Run Viewers 2.3.0 and 2.4.0 STORM-790 Viewer 2.3 and 2.4 don't run on Mac OSX 10.4 (Tiger) - Intel Macs running OSX 10.4 will be unable to run Second Life Viewers 2.3.0 and 2.4.0. This issue is a side-effect of the fix for the anti-aliasing bug SH-392.
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