Ellla McMahon

This article on the Microsoft site Understanding Windows Firewall gives you information about Displaying a notification when Windows Firewall blocks a program. Or, if you want to play a multiplayer network game with friends overthe Internet, you can add the game as an exception so that the firewallwill allow the game information to reach your computer. To add a program to the exceptions list 1. Click Start and then click Control Panel. 2. In the control panel, click Security Center, and then click Windows Firewall. 3. On the Exceptions tab, under Programs and Services, select the check box for the program or service that you want to allow, and then click OK. If you can turn on notifications for any other internet security programmes then you can see what is blocking your access to Second Life.

Hello Vella, sorry you're having these problems. Please try logging into Region Pooley or Aqua, see Changing your login location Re Firewalls and internet security software, please see Is my firewall responsible for problems with Second Life? How do I configure my hardware firewall (such as a router)? and How do I configure my software firewall (such as Norton Internet Security, McAfee Personal Firewall, or ZoneAlarm)? Firewall If the traceroute shows no problem, check the following items: Your firewall settings, including your hardware router Any software firewall you may have installed The firewall installed and enabled by default by Windows You can submit a Ticket with Support at http://support.secondlife.com/ see Ticket Types Be sure to use the Special Questions - Basic Account or Guest Login ticket type from the dropdown list when entering the information requested. Basic account holders and Guests can submit tickets for the following issues: Account issue: Use these if you're having a problem creating or logging into their account I can't login inworld with my account: Please give as much specific information as you can, including the text from any error messages. NOTE: for help getting started see The Basis Customize Your Appearance Meet People & Make Friends Connecting and Sharing with Friends Finding Interesting Places Related Links: Visit our Destinations Guide Browse Community Events How do I use the world map? How do I teleport somewhere? How do I use landmarks? Getting Linden Dollars Shopping in Second Life Creating a Home in Second Life Getting HelpHope this helps

Hello Cheetah, can you watch the video(s) through the Quicktime programme ? see Test the movie outside of Second Life Qie Niangao had a suggestion on this similar Question Re: Why is video streaming on one computer, not another You'll probably end up uninstalling Quicktime altogether andreinstalling it, but one thing you can try first is to empty theQuicktime cache. You can do that from the Advanced tab of theQuicktime Control Panel, or in the Quicktime Player's "QuicktimePreferences". Which OS do you have ? Re: Windows 7 and SL Video Ihave the latest version of Quicktime and the latest drivers for myvideo card. I've found out it's my Antivirus. I have Kaspersky InternetSecurity 2010 (version 9.0.0.736(a)) and I found that if I disable it,video works perfectly. But if I leave it on, all I get is a big Q andblue dots running back and forth (the loading/connecting screen).Quicktime works fine for, like, Apple's trailer site. Seems Kasperskyis blocking URL connection for Quicktime video. See also this Question Windows 7 and Quicktime Have you checked for any network connection issues, see How do I check for packet loss (network lag)? and Make sure you have enough bandwidth Have you tried completely uninstalling the Second Life Viewer, saving chat logs if you wish. How do I fully uninstall and reinstall Second Life? Make sure the Second Life Cache, User Settings and content of any Windows Temporary folders are also deleted. Uninstall the Quicktime programme and reboot your computer. Download and install the latest version of Quicktine for your OS. Reboot your computer again. Then download the latest Viewer Second Life Version Number: 1.23.5 (136262) Oct 14 2009 12:08:26 (Second Life Release) from here Second Life® Installer, save the programme to your Desktop and install. Hope some of these suggestions and links help

Hello Arakeem, other Residents have also requested this New Feature on pJIRA Improve avatar skirt mesh and morphs Adding your comments and vote will give useful information to the LL Developers. As Q Linden says on this Blog post Taking technical feedback from Residents How the bug report is handled After submitting an issue, you might want to point it out to some friends. People can vote for issues they care about. Linden Lab uses vote count to help point out the issues we should pay the most attention to. Vote count is not the only measure, of course, but all things being equal, an issue with more votes will get attention sooner. pJIRA is a tool for residents to file new feature requests as well as bug reports (The "P" stands for Public.) An overview and common questions about pJIRA can be found in the Creating bug reports and feature requests in the Public Issue Tracker How do I log in to the Tracker? Visit https://jira.secondlife.com and click the 'Log In' link on the top right of the page On the login page, enter your Second Life username (Firstname Lastname) and password

Hello Teddi, please see the replies on this Question hovering attachments in regular SLviewer?? It's an Emerald Viewer feature of Secondary Attachment Points If you have not yet noticed, you can attach items to duplicate attachment points. If you choose to do this, keep in mind that *Linden Lab's officialviewer will not display these items correctly*. (Either they will notappear, or *they will not be in the correct location*).

Hello MiraBlair, please see the replies on this Question Re: My clothes are invisible Please follow Nyx Linden's suggestions, add your comments, Second Life log and vote on the pJIRA issue. ..I"ve been doing alot of "Edit Appearance" today, and it seems to be helping a little Note: Going into Appearance, and clicking OK, without making any changes, is a way of Rebaking textures

Hello Mik3, you can submit a Ticket with Support at http://support.secondlife.com/ see Ticket Types Be sure to use the Special Questions - Basic Account or Guest Login ticket type from the dropdown list when entering the information requested. Basic account holders and Guests can submit tickets for the following issues: Account issue: Use these if you're having a problem creating or logging into their account I can't create an account: Please give as much specific information as you can, including the text from any error messages.

Hello Kellylee, this is a known issue, if the original notecard was created using a Viewer released before Second Life 1.23.5 (136262) Oct 14 2009 12:08:26 (Second Life Release). Workaround: Try copy and pasting the information into a New Note. This has been reported by other Residents on pJIRA and is being investigated, "The server is experiencing unexpected difficulties" error when saving a notecard inside a prim. Please add your comments and vote on the pJIRA issue. pJIRA is a tool for residents to file new feature requests as well as bug reports (The "P" stands for Public.) An overview and common questions about pJIRA can be found in the Creating bug reports and feature requests in the Public Issue Tracker How do I log in to the Tracker? Visit https://jira.secondlife.com and click the 'Log In' link on the top right of the page On the login page, enter your Second Life username (Firstname Lastname) and password

Hello Richelieu, I apologise for replying in English. If you Save a log of Local Chat on your computer, see Preferences > Communication > Logging Options, it is possible the file is very large and writing to the file is causing these delays. Close the Viewer, then using the Path in Logging options to find the file, move it to another part of your Hard Disk to save the information. Restart the Viewer and a new Local Chat log will be created. You can check your network connection here How do I check for packet loss (network lag)? and see a detailed list of information about the performance of your computer and the Second Life world from the Statistics Bar Hope this helps

Your graphics card combines the textures from all your clothing/skin layers and uploads a combined, "Baked" image to the Region server. This baked image is downloaded to other Avatars to be decoded by their graphics card and displayed on their screen. If there's your image in their Cache, this can be used until the new baked image is downloaded. EDIT: Sindy Tsure posted a great link to the offical article Re: Why I appears always to everyone with wrong clothes, or as a cloud or gray? .. edit: also, if you want to get your geek on, the process that's notworking for you is called 'baking'. Kelley Linden wrote up a goodarticle a few years back on how that process all works: https://blogs.secondlife.com/community/features/blog/2006/09/18/getting-technical-baked-avatar-textures.

Hello Evangeline, try the suggestions in this article in Second Life Wiki Knowledge Base article Fixing avatar appearance. Also, move the Second Life Viewer onto your primary monitor, or change your primary monitor in your computer's display control panel. Sometimes having the Viewer on your secondary monitor can mess up graphics. If the problem still persists: Go to Edit > Preferences. Click Graphics tab and check Custom to show additional options. Uncheck Hardware Skinning. Click OK" button to confirm, and see if that resolves the issue. You may also need to restart the Viewer. Right click on your Avatar and select Detach All Access and wear a default avatar Step 1: Display Advanced menu The Advanced menu contains useful but entirely optional settings for Second Life Residents. See this article for details on how to make the Advanced menu appear. Step 2: Choose Test Male or Test Female Go to Advanced > Character > Character Tests. Choose either Test Male or Test Female. Close the Viewer and shutdown your computer. Before you log into Second Life Clear the Cache from Outside Second Life You can check the Disk Cache location from the login screen Edit > Preferences > Network. Try unplugging your modems and routers for a full minute, then plug them back in and log into Second Life. Log into Region Pooley or Aqua, see Changing your login location and let your Inventory fully load. While you are still at Pooley or Aqua, wear your usual clothes, attachments and HUDs. See Reducing lag Make sure your computer meets all of the Minimum System Requirements. It's best to exceed them in order to prevent bottlenecks, since the minimum system requirements are the minimum hardware required to run Second Life at all. A slower processor, older video card, or low memory can contribute to low framerates. Make sure you have the latest drivers for your video card. Take a look at the graphics settings in the Preferences window if you haven't already. Try moving the Quality and Performance slider to Low. Check to see if your hard drive light is showing a lot of activity. If it is, then your system may be running low on memory and using hard drive swap space instead, which is significantly slower. Hope some of these suggestions help

Hello Dakota, try shutting down your computer. Unplug your modems and routers for one full minute, then plug them back in. Start your computer and check the voice recording is working before you start Second Life. Before you log in, Clear the Cache from Outside Second Life You can check the Disk Cache location from the login screen Edit > Preferences > Network Check Preferences > Voice Chat > Device Settings to make sure you are seeing the green bars in the Input Level Log into Region Voice Echo Canyon, see Changing your login location and let your Inventory fully load. There were some Voice issues reported earlier this week on SL Grid Status If you report this to Support at https://support.secondlife.com they can escalate to Engineering if it's a Grid-wide issue. Hope this helps

Great advice also see Linden Lab Official:Safeguarding your account and protecting your password This article discusses the following topics: Why keeping your password safe is important Tips for keeping your password safe Some strategies used for stealing your password Password reset tips What to do if you've been the victim of phishing Linden Lab Official:Someone else has my password; I may have been the victim of fraud.

Hello JS, the official information is here Linden Lab Official:I seem to be having trouble paying. What's going to happen to my account? Will I lose everything? and Linden Lab Official:Delinquency Policy Since every situation is unique, please contact Support if there's anything we can do to expedite getting the payment to us, or if you feel the balance due is in error. I would contact Support as soon as possible because there does seem to be problems with accessing your Inventory if your Account(s) are locked.

Elese, if your have an Acer laptop, please see the replies on this Question Crashing using Vista when I try to upload images, is there a fix? If it's not an Acer, is this problem specific to a particular Region ?

Hello Delenna, I would start by checking with the router manufacturer for any updates to their firmware and for their help and advice. Also see this article in SL Wiki KB Can I use voice from behind a firewall? Hope this helps

Hello Rex, try the Land description in About Land Window General Tab Does it say it's someone's private area or residence? Also use RL conventions, would you explore someone's garden/yard, home, without an invite ? For places to explore try the Destinations Guide from What Next? at the top of this page or look for Blogs like SL Things To Do | Where do you want to TP today? or Not Possible In Real Life I'm sure other Residents will have many suggestions

Hello Faubio, see this article in SL Wiki KB Linkability Rules

The official advice is SL Wiki KB Linden Lab Official:Someone in Second Life who I don't like keeps Instant Messaging me and following me around. What can I do? First, you should let them know their behavior is unwelcome and should stop. If making your intentions clear doesn't work: Note:If you IM with; Pay L$ to; or Give inventory to someone you've muted,they'll be unmuted, and chat history will inform you what's happened. If they continue to track you, check to see if they're on your Friends list: Click the Friends button at the bottom of the screen. If you find their name on the list, select it and click Remove. If trouble continues, file an abuse report by selecting Help > Report Abuse. Include sufficient details about what's going on. It will be investigated and your identity will be kept anonymous.

Hello Kristina, see these articles in SL Wiki KB Something that's attached to me keeps animating me and producing errors. How do I make it stop? and Something happened and now I'm bouncing all over the world like it's a trampoline. What do I do now? Hope this helps

Hello Charlotte, please see Reducing lag and How do I check for packet loss (network lag)? Make sure your computer meets all of the Minimum System Requirements.It's best to exceed them in order to prevent bottlenecks, since theminimum system requirements are the minimum hardware required to runSecond Life at all. A slower processor, older video card, or low memorycan contribute to low framerates. Make sure you have the latest drivers for your video card. Take a look at the graphics settings in the Preferences window if you haven't already. Try moving the Quality and Performance slider to Low. Check to see if your hard drive light is showing a lot ofactivity. If it is, then your system may be running low on memory andusing hard drive swap space instead, which is significantly slower. You might need to turn your bandwidth settings down in the Preferences window if your computer is receiving more network data than it can handle. Make sure your Internet connection meets Second Life's minimum system requirements. If you're using wireless networking, you should trytroubleshooting with a direct wired connection; we allow, but do notsupport the use of wirless network connections. Try opening the Statistics bar and seeing what your Ping Sim and Packet Lossvalues are. The ping values are the time (in milliseconds) it takes toreach the server from your computer. If this number is high, it couldindicate a problem with your network or internet connection. If Packet Loss is a nonzero number, your network or ISP may be having issues. What is packet loss? Packets of data travel across computer networks, including the Internet, home or any corporate network. If one or more of these packets fails to reach its destination, packet loss occurs. These lost or dropped packets can result in performance issues. If your network transport protocol provides for packet recovery, a transmitted packet that is lost will be re-sent. However, it will be re-sent along with every other packet of data that had been sent after it. This causes the overall throughput of the connection to drop. Typical causes of packet loss.High packet loss results in "lag".Connection difficulties can lie in any of the following sources: Your home network Use of a wireless network Your ISP A third-party Internet connection between your ISP and our host. Occasionally with our provider's network. Hope this helps

I would re-contact Support and ask them for an update on your Ticket.

Hello Mel, from Support front page, here's the local Toll-Free numbers, including UK Our Billing team is available 24 hours a day, seven days a week. Local Toll-Free numbers France: 0805.101.490 Germany: 0800.664.5510 Japan: 0066.33.132.830 Portugal: 800.814.450 Spain: 800.300.560 UK: 0800.048.4646 Support is in English Only

For more information see this SL Wiki KB article IM to Email

If the Avatars have one single name then yes, they are sharing one Account and one password, which looking at ToS doesn't seem to be against the rules, but it's quite clearly entirely at their own risk. Personally, I think that if this sharing was mentioned, then any request for LL Support would be rejected.