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Deltango Vale

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    Linden Lab

    Posted

    2006: "Your World, Your Imagination" (rapid growth)

    2007: "Your World, Our Imagination" (slowing growth)

    2008: "Our World, Our Imagination" (stagnation)

    2009: "Our Disneyland, No Imagination" (stagnation)

    2010: "Our Facebook, No Imagination" (stagnation)

    2011: "Our Mess, Hire Someone with Imagination" (stagnation)

    2012: "Your World, Your Imagination." (renewed growth)

    Five wasted years. Sigh. We live in hope.

    Vogt Linden

    Posted

    As there is no 'website feedback' thread, I am posting this here and in the forum feedback thread.

    I have two suggestions:

    1. Create a Website Feedback thread in Community Feedback for issues universal to this software (such as this post).

    2. Move the Community Guidelines link (top right, between My Settings and Sign Out) to top left (above the Second Life icon). The Community Guidelines link is quite wide/long and, In its current position, takes up a lot of valuable real estate and is easily clicked by mistake. One might want to visit Community Guidelines once or twice a year, yet the link occupies the most clickable section of the screen. Much better to move it out of the way to a more appropriate location (above the Second Life icon, top left).

    Edit: I see point 1 has been solved :) Now for point 2: I'll raise it in Community Feedback.

    Vogt Linden

    Posted

    @ Amanda

    Manual quote:

    "Hey all, I wanted to address the "General Discussion" Forum question that has come up. Our goal with the Forums is to keep them as focused and constructive as possible. Although General Discussion no longer exists, we're always happy to create new Forums when the need comes up. That's where the Forum Feedback section is critical. We'll be watching it closely and adding new topic-specific Forums over time."

    Reply:

    The General Discussion forum acted as a focal point for the community, like a clubhouse. By removing the clubhouse, the community is fragmented into a wide variety of sub-fora. There is no center, no heart. Admittedly, there were two problems with the old GD Forum:

    1) AR-griefing, such that everyone had the power to AR-Veto anyone else.

    2) Overzealous moderation by Linden Lab.

    These problems can easily be overcome by eliminating the AR button and hiring experienced forum moderators. As for the kooks, preachers, sore thumbs and tin hats, the community tends to 'self-moderate' them through peer pressure. I therefore suggest Linden Lab take this opportunity to create a functional GD Forum.

    Amanda Linden

    Posted

    Amanda,

    Thank you for this post. Things need to change dramatically at Linden Research Inc. - and they need to change soon. Communicating with the residents (your customers) is the first step in this process.

    Regarding inworld group meetings, they are, in my opinion, poor methods of communication. Far better are the blogs and fora (especially if redesigned with professional software).

    Regarding Facebook, the whole point of being in Second Life is to get away from RL. I wish one day, Linden Lab could understand this.

    BK Linden

    Linden Lab's New CEO

    in Featured News

    A group blog by Secondlife in General

    Posted

    While Shockwave and I do not necessarily agree on every detail, I believe that he and Ceera and many others are converging on a general theme, which I believe can be expressed in a comprehensive article:

    http://deltango.wordpress.com/2010/06/24/a-strategic-assessment-of-second-life-part-2/

    Apologies to those who have already seen the link, but, at 485 posts, it is perhaps not unreasonable to provide it again for those who have not read through the entire thread.

    Jack.Linden

    A Farewell From Jack

    in Inworld

    A group blog by Secondlife in General

    Posted

    Never have I seen such vitriol in a Linden departure announcement, not even for M. While many of the replies here are indeed rude beyond measure, I believe the negative tone of this thread captures a genuine feeling of anger and frustration among residents toward Linden Lab - especially those deemed responsible for the failed policies of the past three years.

    A more comprehensive analysis can be found here:

    http://deltango.wordpress.com/2010/06/24/a-strategic-assessment-of-second-life-part-2/

    Jack.Linden

    A Farewell From Jack

    in Inworld

    A group blog by Secondlife in General

    Posted

    Linden Lab made a serious error in the pricing of Openspace sims. Firstly, by decoupling Openspace sims from existing Estate sims and  increasing the prim count to 3750, Linden Lab created a new product. Whereas Openspace sims had been decorative additions to existing  Estates, they became low-cost substitutes for Estates (at 1/4 prims, 1/4 setup fee and 1/4 monthly tier fee). Yet an Openspace sim remained the same physical size as an Estate (65536m2), not 1/4 the size, which created a price advantage to owning an Openspace sim over an Estate sim. In other words, the size bonus of the Openspace sim was not factored into the price. Needless to say, Estate owners made a perfectly rational decision to acquire Openspace sims instead of more Estate sims.

    http://deltango.wordpress.com/2010/10/25/a-history-of-private-island-pricing/

    Over the past three years, Linden Lab has made many such errors. Cumulatively, they constitute incompetence and/or negligence.

    BK Linden

    Linden Lab's New CEO

    in Featured News

    A group blog by Secondlife in General

    Posted 

    My wish  list for SL includes a revival of customer service and support. The  level of response has gotten so low that it is really disconcerting. If  something serious goes wrong I am afraid I will not be able to get any  help with it. I have been waiting for more than a month for a botched  region order to be straighted out. The mix-up is blocking progress on a  time critical project.

    Yes, customer support has essentially collapsed. Worse, paying customers are being ignored as Linden Lab runs around cleaning up the mess of free, unlimited, unrestricted, anonymous, griefer accounts.

    BK Linden

    Linden Lab's New CEO

    in Featured News

    A group blog by Secondlife in General

    Posted

    Rod,

    Ceera Murakami's article above is spot-on. Linden Lab's key problem has been a failure to understand the core nature of its own product.

    • while Second Life is a place to have fun, it is not a game
    • while Second Life is a great place to meet people, it is not a chatroom
    • while Second Life is useful for education, it is not a school
    • while Second Life is universal, it is not a charity

    Second Life is an immersive, pluralistic, international, New World virtual country. As such, it is 10 years ahead of the market. Think Windows 3.0 or Netscape Navigator or even cellphones. All were considered niche products when they first came out.

    Because Linden Lab cannot grasp this concept, the company has been trying to convert Second Life into a 3D Facebook, a virtual Disneyland, a corporate conferencing system, a virtual schoolroom and now a teen chatroom. All attempts to turn an apple into an orange have failed. The apple is now starting to rot.

    As CEO, your job is hands-on, heads-down, day-to-day management, but raise your eyes to the horizon and see the first glimmers of a new dawn in the ongoing Information Revolution. Be one of those cool people who saw the future and grabbed it with both hands.

    Again (and for those who missed it), a more comprehensive analysis can be found here:

    http://deltango.wordpress.com/2010/06/24/a-strategic-assessment-of-second-life-part-2/

    BK Linden

    Linden Lab's New CEO

    in Featured News

    A group blog by Secondlife in General

    Posted 

    Yay..a fellow Brit!

    We must be cautious, Rene. A fellow Brit who works for Waitrose of Amazon.co.uk is vastly different from one who works for British Airports Authority or British Gas. Let's just say that good managers are a rare exception in the UK. Also, as you know, 'entrepreneurship' and 'enthusiasm' are still dirty words over here.

    Esbee Linden

    Viewer 2.4 Released!

    in Tools and Technology

    A group blog by Secondlife in General

    Posted

    Y'know, it's astonishing. A hundred billion people have hated that sidebar from day one. It blocks HUDS and maps on screen, it's a pain to fiddle with (detach/attach) and awkward to use (click, click, click, click, click, click, IM). It stands out like a sore thumb as a major design failure - and Linden Lab just sits there with the headphones turned up, eating a bag of peanuts.

    I sometimes wonder if Linden Lab is a giant Turing Test run by gnomes in the basement of the Pentagon:

    "Yes, colonel, the residents truly believe there are humans working at Linden Lab."

    "Well done, Torley."

    Jack.Linden

    A Farewell From Jack

    in Inworld

    A group blog by Secondlife in General

    Posted

    Jack,

    In my opinion, you are largely responsible for failing to formulate a coherent mainland management strategy in the autumn of 2006. As a result, mainland supply has been:

    • erratic (massive undersupply 2006, oversupply 2007, massive oversupply 2008-2010)
    • sloppy (extending the patchwork of Mature and PG sims to the newly created continents)

    The high volatility of mainland prices from 2007-2010 and the recent collapse have done considerable harm to the vast majority of residents during Second Life's growth phase. Linden Lab's primary product is virtual land. It was pure negligence to destroy customer confidence in that primary product.

    The patchwork of Mature and PG sims has become a serious problem in light of Linden Lab's policy reversal on underage players in Second Life. I also believe you are partly responsible for the Opensim/Homestead fiasco and Linden Homes (contributing to the current glut with little value added for those who joined the program). All of this misery could have easily been avoided with proper planning.

    I believe your departure is long overdue.

    Nelson Linden

    Posted

    My campaigns were supposed to begin 6 December. Several days late, my ad appeared briefly in the wrong slot. I got a response from customer services within four hours saying the problem was fixed, but my ad has never appeared since. I shall contact customer services again. So far, US$50 (two overlapping campaigns in the same slot) has bought me ZERO exposure.

    Nelson Linden

    Posted

    Yes, I agree with you. The whole thing should have been integrated with SL from day one. It confused me greatly at first that it wasn't. I kept trying to log in with my SL account. Finally, I created a new account. I have no idea what will happen when the accounts are reconciled at some point. Seems messy to me.

    Nelson Linden

    Posted

    Rene, I grabbed the opportunity with both hands. The current discount  price of a campaign is ample compensation for testing the system. I think I spent a measly 50 bucks so far, but if this system works, I will gladly up it to hundreds.

    The SL economy is in serious trouble - serious trouble. In four years, I have never seen things so bad. I  question my sanity for not pulling out while there is still time. I guess I am a silly romantic living on hope and a miracle. You saw Desmond's analysis in another blog. The fear is spreading to the big players now.

    http://blogs.secondlife.com/community/features/blog/2010/10/28/the-second-life-economy-in-q3-2010#comment-791557

    Confidence in Linden Lab is at an all-time low. The company has made terrible mistakes over the past three years that have undermined investor's faith in the whole enterprise. Linden Lab is in trouble and it knows it. The VCs see it all slipping away and they don't know what to do. Ergo Philip's panic secondment and the drive to create a workable SLM and SLA.

    I will be very frank. Without SLM and SLA, I would be dead in the water. I would have had to bail out of SL with huge losses. I hang on by a thread only because of SLM and SLA - two projects that finally add value to SL instead of the litany of failures (VAT, OS, AU, V2, mainland supply, AC,  Zindra, Teens) that have been gnawing like termites at the entire political-economic infrastructure for the past three years.

    For once, I agree with crazy Prok. Linden Lab has got to wake up from its acid trip and turn professional. Otherwise, Second Life is going to crawl to its 10th birthday as the 'CompuServe' of the virtual universe.

    Therefore, I am bloody impressed with SLM and SLA. They are the only good thing to happen to SL since Windlight. They might possibly save my business and the businesses of thousands of other SMEs. Finally, something to be happy about in SL.

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