MartinRJ Fayray

Hello, please check the order history page: https://marketplace.secondlife.com/orders You can request a redelivery there. If it says the items were delivered, try clearing your cache, and look in your received items folder. Also check if you have the latest viewer installed: https://secondlife.com/support/downloads?lang=en-US As a last option you can contact support at: http://support.secondlife.com/contact-support For more information, click here: http://community.secondlife.com/t5/English-Knowledge-Base/Shopping-in-the-Second-Life-Marketplace/ta-p/700189#Section_.2.2

Hello, please make sure you have the latest version of the viewer from https://secondlife.com/support/downloads?lang=en-US I can't give any specific help without knowing what Operating System you have. Can you please click the Options menu at the top right of the page, click 'Edit' and tell us your OS version. Make sure you have the latest graphics driver version from your graphics adapter's manufacturer. If you're on Windows make sure you have the latest service pack from http://www.microsoftupdate.com/ And make sure your computer meets the minimum specs from this page: http://secondlife.com/support/system-requirements/ You cannot run the viewer on a 10 year old laptop, there are other third-party viewers that support these older hardware-types, try: http://radegast.org/wiki/Radegast_Download Make sure that the viewer and all plugins (SLVoice.exe and SLplugin.exe), and UDP and TCP connection types and ports are whitelisted in your antivirus and firewall software and on your modem/router configuration page. See also here for the exact port numbers ( there are alot! ) : http://community.secondlife.com/t5/Technical/How-can-I-configure-my-hardware-firewall-such-as-a-rout... (or also http://suezannecbaskerville.wordpress.com/second-life-firewalls-routers-ports-udp-tcp/ ) Also check your graphics card software (NVidia Control panel, CCC or something like this) if it's set to using the correct graphics adapter for Second Life. Are you on a public place (library, school...) where specific connection types and applications are being blocked? See also this question and the links to one of the helpers' collection of troubleshooting-tips: http://community.secondlife.com/t5/Second-Life-Viewer/Crash-Logger/td-p/1356059 If that doesn't help, try a complete "clean install" (uninstall and re-install) of the viewer, and restart your computer before you install it again. Here is a step-by-step guide: http://wiki.secondlife.com/wiki/Clean_Install If none of the above helps, please go to http://support.secondlife.com/contact-support and contact support about your issues. Other links and resources: http://community.secondlife.com/t5/English-Knowledge-Base/Login-failure/ta-p/700109 http://blog.nalates.net/2011/10/26/troubleshoot-your-sl-connection/ Here is a nice guide from the Firestorm team: http://wiki.phoenixviewer.com/fs_install_crash

Hello SemeleXx, there are currently problems with accessing regions as reported on the gridstatus page. http://status.secondlifegrid.net/ Please try again in 30 minutes.

Hello, there are currently problems with accessing regions as reported on the gridstatus page. http://status.secondlifegrid.net/ Please try again in 30 minutes.

Hello, please contact billing support: https://support.secondlife.com/billing-support/ We are all only resident helpers here in the Answers forum. Billing issues Note that phone support is for billing issues only. If you're having technical issues, please use technical support. Billing support phone numbers Toll-Free (US/Canada) 800.294.1067 Long-Distance 703.286.6277 Billing team is available 24 hours a day, seven days a week. Local Toll-Free numbers France: 0805.101.490 Germany: 0800.664.5510 Japan: 0066.33.132.830 Brazil: 0800.762.1132 Spain: 800.300.560 UK: 0800.048.4646 Support is in English Only

Hello Anne, do you have the problem with the twitching arms only in a specific region? Try teleporting to a different region, and press CTRL+ALT+D to enable the "Advanced menu", then go to Advanced-> and select 'Release keys'. All animations should stop then. When you then teleport back to the region where you're normally in, does the animation (twitching arms) start again? Then there is probably a script in the region that stored your permissions to animate. You can try to locate it with the Beacons menu. Go to menu World->Show->Beacons and check the 'Scripted', 'Beacons', 'Highlight' checkboxes, and untick all others. This will show you all scripted objects in the region, and you can try to find out which of these is animating you. For the other one, I recommend that you clear your cache manually. Go to menu Me->Preferences->Advanced and look up your cache location. Then go to that folder and remove the entire contents (be sure that you're not keeping any chat log files in the same order, when you purge it). Also it might help to switch the HTTP-Textures option in your viewer. That's in the Develop menu (enable that menu with the shortcut CTRL+ALT+Q). Always try to use a wired LAN to access Second Life. WLAN or any other non-wired internet connection is known for causing problems. Also always rebake your avatar's textures while having the viewer window on your primary montior, if you have a multi-monitor setup. As dual-monitor setups are not supported.

Hello, you can not change it if you did it already at the time of registration. If you're over 18, then go to the Second Life viewer preferences (either via the menu Me-> Preferences or with the keyboard shortcut CTRL+P) and under "General" select from the "I want to access content rated" the maturity rating that you like. Also note, that the Second Life marketplace has a separate maturity setting, you can change that directly through the dropdown next to the search field.

Hallo Werefox, die einzige Möglichkeit wäre als Premium - User beim Linden Lab Support ein Ticket zu eröffnen, mit dem genauen Zeitpunkt des Löschens (am besten auch des Erwerbs) und dem genauen Namen des gelöschten Inventars. https://support.secondlife.com/create-case/

float fTimer = 10.0; //how long to go the entire distance integer iSteps = 200; //how many steps to go from start to end integer iLinknumber = 2; //link number of the moving prim vector vAxis = <0.0,1.0,0.0>; //axis to move along. <1,0,0> is x-axis, <0,1,0> is y-axis, <0,0,1> is z-axis integer iStep = 0; //control variable, don't change default { state_entry() { //start timer llSetTimerEvent((fTimer/iSteps)); } timer() { //remove un-changeable axis-parameters from scale vector vScale = llGetScale(); if (vAxis.x == 0.0) {vScale.x = 0;} if (vAxis.y == 0.0) {vScale.y = 0;} if (vAxis.z == 0.0) {vScale.z = 0;} if (iStep >= iSteps) { //reset step if last step was reached iStep = 0; } //set local position llSetLinkPrimitiveParamsFast(iLinknumber, [PRIM_POS_LOCAL, (-vScale / 2.0) + (vScale / iSteps)*iStep]); iStep++; //add 1 to step } }

Hello, please make sure you have the latest version of the viewer from https://secondlife.com/support/downloads?lang=en-US I can't give any specific help without knowing what Operating System you have. Can you please click the Options menu at the top right of the page, click 'Edit' and tell us your OS version. Make sure you have the latest graphics driver version from your graphics adapter's manufacturer. If you're on Windows make sure you have the latest service pack from http://www.microsoftupdate.com/ And make sure your computer meets the minimum specs from this page: http://secondlife.com/support/system-requirements/ You cannot run the viewer on a 10 year old laptop, there are other third-party viewers that support these older hardware-types, try: http://radegast.org/wiki/Radegast_Download Make sure that the viewer and all plugins (SLVoice.exe and SLplugin.exe), and UDP and TCP connection types and ports are whitelisted in your antivirus and firewall software and on your modem/router configuration page. See also here for the exact port numbers ( there are alot! ) : http://community.secondlife.com/t5/Technical/How-can-I-configure-my-hardware-firewall-such-as-a-router/qaq-p/696298 (or also http://suezannecbaskerville.wordpress.com/second-life-firewalls-routers-ports-udp-tcp/ ) Also check your graphics card software (NVidia Control panel, CCC or something like this) if it's set to using the correct graphics adapter for Second Life. Are you on a public place (library, school...) where specific connection types and applications are being blocked? See also this question and the links to one of the helpers' collection of troubleshooting-tips: http://community.secondlife.com/t5/Second-Life-Viewer/Crash-Logger/td-p/1356059 If that doesn't help, try a complete "clean install" (uninstall and re-install) of the viewer, and restart your computer before you install it again. Here is a step-by-step guide: http://wiki.secondlife.com/wiki/Clean_Install If none of the above helps, please go to http://support.secondlife.com/contact-support and contact support about your issues. Other links and resources: http://community.secondlife.com/t5/English-Knowledge-Base/Login-failure/ta-p/700109 http://blog.nalates.net/2011/10/26/troubleshoot-your-sl-connection/ Here is a nice guide from the Firestorm team: http://wiki.phoenixviewer.com/fs_install_crash

Hello, first go to this page and (if you not already did) enter your date of birth: https://secondlife.com/my/account/index.php? Then in the Second Life viewer go to preferences (either via the menu Me-> Preferences or with the keyboard shortcut CTRL+P) and under "General" select from the "I want to access content rated" the maturity rating that you like. For the plugins please check if they ('slplugin.exe' and 'SLVoice.exe') are whitelisted in your antivirus and firewall software, and make sure you have Adobe Flash installed (not the browser version in Internet Explorer).

Hello, please see: http://lindenlab.com/careers This is a public forum, no Linden Lab employees will probably be able to answer your questions here!

Hello, first please read http://wiki.secondlife.com/wiki/Second_Life_Marketplace_Direct_Delivery_FAQ and http://community.secondlife.com/t5/English-Knowledge-Base/Selling-in-the-Marketplace/ta-p/700193 If you're having problems with the Merchant Outbox: I had the same problem (see https://jira.secondlife.com/browse/WEB-4600).This is what I did to fix it (apart from creating a support ticket at http://support.secondlife.com/create-case ): Made a clean install (see http://community.secondlife.com/t5/English-Knowledge-Base/How-to-uninstall-and-reinstall-Second-Life... ) of the latest viewer Release (uninstalled all other viewers, also Third-Party-Viewers) and installed it in English (do not use in any other language for this attempt to fix) - download here: http://secondlife.com/support/downloads/ . Then I went to a sim with the main release server ( follow this link for example: http://maps.secondlife.com/secondlife/Chilbo/207/21/95 ) and stayed on ground (not in a skybox), and opened the Received Inventory folder (see http://community.secondlife.com/t5/English-Knowledge-Base/Received-items-Beta-feature/ta-p/1393755 ) and kept it open then I opened the merchant outbox (see http://community.secondlife.com/t5/English-Knowledge-Base/Selling-in-the-Marketplace/ta-p/700193#Sec... ) and uploading worked (while keeping the Received Inventory folder open).

It comes with the viewer, it's called 'webkit' (QtWebKit), see https://wiki.secondlife.com/wiki/QtWebKit I'm sorry if the viewer doesn't come with it, you cannot add it manually, it is integrated into and part of the viewer. You could choose from a variety of other viewers that have the web kit built in: https://wiki.secondlife.com/wiki/Third_Party_Viewer_Directory ETA: You will need to have either Quicktime/Flash (not the IE plugin version)/gstreamer installed depending on your Operating System (e.g. as a plugin in your webbrowser) in order for the webkit to work.

Hello, the viewer needs a special plugin in order to show web content in-world. Not all viewers have that plugin.

Have you also tried to log in at a different location? If the simulator you've set as your home or last location is offline, this could prevent you from logging in. Can you login with an ALT (with a different account)? Are you running the viewer in compatibility mode? If so, try without compatibility mode. Look in your firewall and antivirus whitelists, often antivirus software like the following are the cause: F-Secure remove option "scan and remove viruses from internet traffic" for the viewer directory/application (.exe file) as the option to "scan and remove viruses from internet traffic" will effectively prevent login. Avast -> Realtime shields -> file system shield -> Expert settings -> exclusions -> add -> browse to the viewer's install folder and add it. Is it possible that your operating system's (Windows Vista for example) security settings are blocking the viewer? If all that does not help, try downgrading your graphics driver to the previous version. Try changing over to using Google Public DNS. Instructions on how to do this are here: http://code.google.com/speed/public-dns/ Check that you have not had your computer infected by a DNS changer malware. There have been a few cases of this lately. See http://www.dcwg.org/ for instructions. Another option: a DNS flush. Instructions on how to do this are here: http://forums.eukhost.com/f15/how-clear-flush-dns-cache-windows-linux-mac-machines-6337/

Hello, did you try to start from a different location? Type 'Goguen' in the "start at" field on the login screen of the viewer: To answer you can either write a comment, or use the menu at the top right of this page where it says 'Options' pick 'Edit'. Also you can contact support at: http://support.secondlife.com/contact-support or file a ticket directly at: http://support.secondlife.com/create-case

Hello, you would have a loop through all 4x4m squares on the sim, check if it's part of the parcel that you want to check, then check if that 16m² piece is located at either 0m or 255m. If you can't find any piece that's on the region border, it's not in a corner. If you do, you check for every piece, if two dimensions (x and y) of it are either located at 0m or 255m. If one of the pieces match, the parcel is in the corner of the sim.

Hello, please follow this link, and click on the link on that page to request a redelivery: https://marketplace.secondlife.com/orders For more information look here: http://community.secondlife.com/t5/English-Knowledge-Base/Shopping-in-the-Second-Life-Marketplace/ta-p/700189#Section_.2.2

Hello, you can't sell Lindendollars on LindeX before your avatar is older than 1 month.

Hello, always make sure that you use the primary monitor with Second Life, in case you have a dual-monitor setup.

Hello, when you open Help-> About Secondlife in the viewer, do you see your graphics card (Radeon HD 4870) listed there? If not, check your graphics software (CCC - Control Center), if it is using the correct graphics adapter for Second Life. Make sure you use the latest version of the viewer: https://secondlife.com/support/downloads?lang=en-US And if that doesn't help, try to rollback to the previous graphics driver version.

Hello, you can't do much more than what you already attempted to. Concact billing support: https://support.secondlife.com/billing-support/ Billing Support Phone Numbers Note that phone support is for billing issues only. If you're having technical issues, please use technical support. Billing support phone numbers Toll-Free (US/Canada) 800.294.1067 Long-Distance 703.286.6277 The Linden Lab Billing team is available 24 hours a day, seven days a week. Local Toll-Free numbers France: 0805.101.490 Germany: 0800.664.5510 Japan: 0066.33.132.830 Brazil: 0800.762.1132 Spain: 800.300.560 UK: 0800.048.4646 Support is in English Only

Hello, please read this document: http://community.secondlife.com/t5/English-Knowledge-Base/Login-failure/ta-p/700109 If you still repeatedly fail to login, please contact support at http://support.secondlife.com/contact-support

Hello, the sea level around a private island should automatically become the sea level of the sim. Just relog to see the effect (probably it doesn't change instantly). If it does not change to the water level of the sim after relogging (make sure you've tested with the official viewer from https://secondlife.com/support/downloads?lang=en-US), please file a bug-report at jira.secondlife.com. Thank you.