Super String Posted March 24, 2012 Share Posted March 24, 2012 I noticed that since I've updated all my products to the new system on 3/21, all purchases since that moment have been stuck on "undelivered/being delivered" like forever...:matte-motes-confused:what's wrong with it? Link to comment Share on other sites More sharing options...
Super String Posted March 24, 2012 Share Posted March 24, 2012 The test delivery is always ok, but the real delivery never be successful. All purchases in my store from the launch day till now (during 3/21-3/24) have just been undelivered... Undelivery means no payments. Link to comment Share on other sites More sharing options...
Super String Posted March 24, 2012 Share Posted March 24, 2012 Even when I tried to buy something in my own store and indeed get the item inworld, the transition history kept showing it's not delivered..... Even that I've been charged by the marketplace as a customer, I can't get my payment back as a merchant. Because the record shows it's not delivered... :matte-motes-crying::matte-motes-crying::matte-motes-crying: Link to comment Share on other sites More sharing options...
Arwen Serpente Posted March 24, 2012 Share Posted March 24, 2012 Hey Super, you're right - I just ordered one of your items (and it is a DD item) - but no delivery. It's hanging in "being delivered" state. Edited: Just got it. Edited again: I got it, BUT the Order History still says it is "Being Delivered" so something isn't working properly. Please check your transactions and see if it is showing "Being Delivered". This was one of your free items, so no money is lost. If this were one of your revenue items, the customer "me" has received it, but I wonder if "you" the Merchant have been paid. Link to comment Share on other sites More sharing options...
Gavin Hird Posted March 24, 2012 Share Posted March 24, 2012 I have multiple sales orders from the last 2 days in status Being delivered. Also, every time I log on, my Received items are filled with contents of 2 test deliveries. Over and over again.... Looks like major fail! Link to comment Share on other sites More sharing options...
Super String Posted March 24, 2012 Share Posted March 24, 2012 Thank you Arwen, my transiton history is just the same as you said, showing "being delivered". During the past 3 days, I have tried to buy some non-free itmes in my own store and have already been charged by marketplace, but the payment never got received by my store. Neither can I get any payments from other customer's purchases. It seems to be a big problem. Link to comment Share on other sites More sharing options...
Arwen Serpente Posted March 24, 2012 Share Posted March 24, 2012 Yes, this is a problem. I think it requires a JIRA (and probably a support ticket as well). If you do a JIRA, be sure to include screenshots of your transactions (I always blur customer names to protect their privacy). If you post the JIRA link back here, I will certainly add my comments to it. FYI: over an hour after the transaction has been done and item received by me, the order history still shows it as "being delivered", so it isn't updating even if "lag" or slow MP is taken into consideration. Link to comment Share on other sites More sharing options...
Super String Posted March 24, 2012 Share Posted March 24, 2012 Hi Gavin, it looks like a serious problem, hope the problem can be solved very soon...:matte-motes-stress: Link to comment Share on other sites More sharing options...
Gavin Hird Posted March 24, 2012 Share Posted March 24, 2012 Yes, it is a bit of a problem. Either they must release the stale transactions so they run to completion, or they must be rolled back. I guess rollback is safer as the link to what shall be delivered is porbably broken. Will make a support ticket and see if they manage to fix it. Link to comment Share on other sites More sharing options...
Super String Posted March 24, 2012 Share Posted March 24, 2012 Arwen, thanks for your suggestion, I reported the bug -- JIRA here: https://jira.secondlife.com/browse/WEB-4559 Link to comment Share on other sites More sharing options...
Arwen Serpente Posted March 24, 2012 Share Posted March 24, 2012 I went to the JIRA and updated it with a comment regarding my experience. https://jira.secondlife.com/browse/WEB-4559 To other Merchants reading this series of posts, please read through this JIRA and check your own experiences. Thanks. Link to comment Share on other sites More sharing options...
Super String Posted March 24, 2012 Share Posted March 24, 2012 Thank you! :matte-motes-grin: Link to comment Share on other sites More sharing options...
lookinghawk Posted November 12, 2012 Share Posted November 12, 2012 Merchant Outbox does not work with any viewer, I just get the white and red circle indication i canot send or transfer anything to the merchants folder. How is this resolved , will the be a resolve , i see alot of unanswered posts, and no responces from linden labs on these issues, yet many videos on how to use and transfer ones items to the market place converting from magic box to the merchant folder. How can this be accomplished when it appears as if it is built on a house of cards and lacks any responce or solutions from those promoting such a failed system. Link to comment Share on other sites More sharing options...
Darrius Gothly Posted November 13, 2012 Share Posted November 13, 2012 Always make sure you log into the Marketplace Merchant Home Page .. and it's best if you open and view the "Manage Listings" page too. Once you're logged in and have a current page of your Listings displayed .. then try and start your SL Viewer and open the Merchant Outbox. Apparently the Viewer looks to see if you are logged in at the moment before it will open and initialize the Merchant Outbox. If all else fails, log out of everything including the Marketplace website .. and that means actually click the "Log Out" link at the top of the web page .. then close every program you have running and reboot. The after restarting, log into the Marketplace first, open the Manage Listings page .. and then log into your SL Viewer and try opening the Merchant Outbox. There are known issues with specific Viewers on specific operating systems (such as Linux for example) but the above steps seem to be the most frutiful when trying to get the Merchant Outbox to open and initialize. Link to comment Share on other sites More sharing options...
lookinghawk Posted November 16, 2012 Share Posted November 16, 2012 Wow I have tried all these things before this post and to try them all again after your reply. It seem quite obvious and evident that perhaps it may be true that SL merchant folder is build on a house of cards and perhaps all should be leary of entrusting such fragile oe delicate system to the market place..this I dunno Link to comment Share on other sites More sharing options...
tears Anton Posted September 22, 2013 Share Posted September 22, 2013 hello ,,, i need help , im really stuck i cant drag any item to marchent outbox i buy the delivery bear and i have the receive item but still the marchent box is closed and told me that i have to open store , i have already store i uninstall the viewer and i download it manytimes , but still the marchent is not working i did everything and still not working also the magic box is not working , i cant edit any of my item also all my item is not appearing in my store can nyone explain to me everything in details please , i did everything and it is not working :( please help me Link to comment Share on other sites More sharing options...
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