My account was hacked. My all inventory was cleared out. Is it possible to get an inventory rollback? Please, everything has been deleted there. :-((

[JTravoltas]

I don't know what to do the inventory is completely empty and even the clothes have been removed, as well as the body avatar itself. How do I roll it back? Please help me, :-(

[Madelaine McMasters]

Missing inventory is generally not the result of hacking, but rather of some glitch in the system. Read these for recovery ideas…

https://wiki.secondlife.com/wiki/Inventory_loss

https://wiki.firestormviewer.org/fs_missing_inventory

Since it appears you’ve lost everything (you likely actually lost nothing), inventory cache clearing is probably the solution you’ll want. Both links contain instructions for doing that.

Goodl luck!

Edited May 7, 2022 by Madelaine McMasters

[Rowan Amore]

7 minutes ago, JTravoltas said:

Hi, how do I write to the support?

Did you try clearing inventory cache and relogging?  That almost always fixes the issue with missing inventory.  

As for support...

Support : Linden Lab (freshdesk.com)

[Coffee Pancake]

There are some inventory issues that can only be fixed by a support ticket.

 

[JTravoltas]

1 hour ago, Coffee Pancake said:

There are some inventory issues that can only be fixed by a support ticket.

 

Hi, how do I write to the support?

[Persephone Emerald]

If clearing your cache doesn't work, filing a support ticket might. 

When I had a bunch of inventory missing, LL support was able to reload some of it by having me go to the Aditi beta grid, which still had the older version of my inventory.

How do I get access to the Aditi Beta Test Grid?

[Lindal Kidd]

Wait just a moment.

You say your account was hacked. Do you say this just because of the missing inventory? Or do you know for certain that your account was actually hacked? I mean, somebody got in and changed your password, took all your $L, stuff like that? Or you checked your log in times and found your account was logged in at a time when you were not using it? Or your chat logs showed that your avatar talked to people and did things that you know you did not do?

If it's just the missing inventory, relax. Your account wasn't hacked, and the advice everyone is giving you about recovering inventory is good. (Oh...and also make sure you are looking in the right tab of your inventory (Inventory, nor Recent!), and that you don't have it set to filter almost everything out).

But if you WERE hacked, and whoever got access to your account actually emptied your inventory...you'll need to file a support case, and also call the Fraud Hotline at 800-860-6990. If they took your $L, checking your transaction log could give you a clue as to who it was; follow the money.

[bigmoe Whitfield]

Phished, not hacked.

[Lindal Kidd]

4 hours ago, bigmoe Whitfield said:

Phished, not hacked.

Yes, yes...we had this discussion recently. Not going to argue over semantics (this time!)