Might be proper, but not very caring support...

[Kolby Nissondorf]

Kolby Nissondorf wrote:

One of my co-works, Lovejean Resident passed away this morning after her life was brutally taken. I contacted support regarding the incident asking them to disable her profile or account, and heres what the response was:

 

Note that the last two lines were within 3 seconds of eachother right before the operator ended the chat.

 Not saying the Lindens arent helpful, but is this the proper way to act?

 

-K

 

[leliel Mirihi]

For all LL knows you're a griefer that's trying to get the person's account closed when they're still alive. Let your friend's family (and lawyer) deal with it.

[Kolby Nissondorf]

woah harsh, but im not making stuff up.

they can match her address with the one in the article

[Eve1209 Quintessa]

Oh I am so sorry to hear about your friend.  You and her family have my deepest condolences. 

I am not sure what is the proper procedure for dealing with this type of situation on LL's end of things, if they would need to see a copy of a death certificate or something. I really don't know. But wow, the lack of compassion and sympathy in those responses were astounding.  Those answers appeared to be some sort of canned response, like they were typing directly from a script or something.  The response saying "Thank you for being a valued resident of Second Life" really took the cake though. Doesn't seem they value or care much about their residents.  It wouldn't have been hard for that person to have been a little bit more sympathetic and compassionate.  In any event, I'll keep you all in my prayers.

[Kolby Nissondorf]

Thank you.

Those are the thoughts that I was having also. LL Support really doesnt care about the satisfaction of their customers like they used too.

[leliel Mirihi]

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Kolby Nissondorf wrote:

woah harsh, but im not making stuff up.

they can match her address with the one in the article

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It's not that I don't believe you, it's that LL has no idea who you are. Do you have and legal power to tend to your friends estate? If not then legally speaking this is none of your business.

[Kolby Nissondorf]

Its more out of respect than anything, though.

[Peggy Paperdoll]

I don't think anyone said or implied that you were making stuff up.  I agree with Leleil.  The support person has no way of knowing if you are telling some story to get someone's accounted closed or the truth........pointing to some news article is proof of nothing at all.  It's pretty easy to find an article such as that and use it to get someone's account closed if one were so inclined to do such a thing.  The proper response for LL was pretty much as the support person displayed (though, I think a little more tact might have been in order.....assuming that copy/paste you posted was unaltered.  Sorry, but this is the Internet.......what you see is not always what's real).

 

Let the family take care of this.  It's nice that you are concerned but it's just not your place to do anything.  Perhaps you might contact the family a offer any help they might need in dealing with LL.

[Kolby Nissondorf]

I put up the screen shot for proof its not altered.

Ty for your response Peggy. Ill try my best to contact the family

-K

[Griffin Ceawlin]

Linden Lab can only act on instructions that are part of a legally-recognized document such as a valid will.

(http://wiki.secondlife.com/wiki/Linden_Lab_Official:Death_and_other_worries_outside_Second_Life)

[Peggy Paperdoll]

Neither Leleil nor I said you were lying.  We both said it's too easy for someone (not you) to grief someone with such a tactic.  I, for one, can understand your feelings and desire to help.  Perhaps it's frustration on your part (something I also can understand) but, aside from the lack of tact on the support person's part, the response was proper........you are not the correct person to get this done for your friend.  Sometimes there is just nothing you can do..........and it's such a helpless feeling.

 

Take comfort in that you are trying.

[Kolby Nissondorf]

I dont think that she left anything about her SL account in her will, she was a very young resident, only about 2 months old

[Kolby Nissondorf]

it is a sad feeling that you cant help. kind of gut turning

 

[Griffin Ceawlin]

Well, then it's unlikely that the profile or account will be disabled unless someone else has or gets the password.

I'm sorry for your loss, but why do you feel the need to "erase" her from SL? And so soon?

[Kolby Nissondorf]

Just out of respect. If you passed away, would you want people IMing your account or looking at it and knowing theres no one behind that avatar any longer?

[Marigold Devin]

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Kolby Nissondorf wrote:

One of my co-works, Lovejean Resident passed away this morning after her life was brutally taken. I contacted support regarding the incident asking them to disable her profile or account, and heres what the response was:

 

Note that the last two lines were within 3 seconds of eachother right before the operator ended the chat.

 Not saying the Lindens arent helpful, but is this the proper way to act?

 

-K

 

---

I'm sorry to hear you've lost a valued friend, and you must be feeling quite raw emotionally over this, not least because it seems the Scout you spoke to on Live Chat seemed uncaring. It is up to the next of kin, though, to handle any outstanding affairs, and in their own good time, and the Linden employee was following procedure. As others have said in this thread, unless you are legally in charge of a person's personal affairs, there is nothing you can or should do.

I've known of several people who have sadly passed away in real life, and their avatars still remain in SL, and it's rather lovely to have a kind of memorial to them in this form. I take great comfort from being able to re-read the profile of a deceased friend who helped me so much during my early days in SL, and who is greatly missed by their real life family. 

If you know of other friends in Second Life who will also be grieving for your lost friend, you should hold a special ceremony inworld at the Linden Memorial sim in a few week's time. 

[Kolby Nissondorf]

Thank you for your advise Marigold, its very helpful and comforting. Its sad to think just a couple of days ago, she was walking around, talking to people, and now shes gone.

Your right, I should keep her page up. Ty for your time.

-K

[LoveAngeL Lyre]

Hello Kolby. R.I.P. your friend. I am really sorry. About now the attitude of LL's employee, i don't see something wrong or reprehensible. He/she gave you the reply which might to give. The other participants explained why and they covered me. Maybe a good idea is to try to contact someone of her family and ask them if it is possible to find her password and delete her profile.

[Shelby Silverspar]

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Kolby Nissondorf wrote:

Just out of respect. If you passed away, would you want people IMing your account or looking at it and knowing theres no one behind that avatar any longer?

---

 

Well, I can only speak for myself but  when a close friend of mine passed away, I used to get comfort from looking up his profile, reading his words and also seeing the last chat he and I exchanged. I was very sad for me when LL finally did disable his profile.

[Charolotte Caxton]

Kolby, I am very sorry for your loss and horror over the murder of your friend. Everyone here supports you, but you must surely realize that if someone other than yourself were to read that screen shot, it could easily be seen as someone just trying to off their enemy. No one doubts the validity of your story, but what if accounts were to be deleted just because someone was reported dead by anyone? If it helps, if I were to pass away, I hope no one would murder Charolotte also.

[Kylie Jaxxon]

I don't know...I didn't read any victims names in that article and it only gave an apartment complex name and general vicinity.  In all fairness, LL couldn't do anything with this information.  I agree though, that they could have been more sympathetic while dealing with you.  I'm sorry about your friend

ETA:  I'm curious, how do you know she was involved?

[Charolotte Caxton]

Precisely, the article says the Rock Falls Police are still investigating and have not released anyone's name yet. How is Linden Labs supposed to act on that?

[Kolby Nissondorf]

@Charlotte, once they release the names, could Linden labs at least acknowledge that shes not living anylonger, I.E, posting something on her profile?

 

[Charolotte Caxton]

What if she didn't want her RL and SL mixed? What if she never wanted anyone to know she had a SL? What if what she did online she considered an escape from reality? Your heartfelt sorrow is apparent and I feel for you, but I'm trying to think, what if it was me? Your tribute to her real life death would be reasonable and appropriate, but unless you have some legal powers allowing you to dictate what should be done with her virtual self, it is unfair for you to assume that role, regardless of your intentions. You do realize I'm trying to help, right? I'm not criticizing, I'm just trying to help you see it from an outsiders perspective. I understand loss and sorrow and the devastation and mental turmoil it causes. I hope talking about it helps you.

[Cabbage Acanthus]

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Marigold Devin wrote:

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Kolby Nissondorf wrote:

One of my co-works, Lovejean Resident passed away this morning after her life was brutally taken. I contacted support regarding the incident asking them to disable her profile or account, and heres what the response was:

 

Note that the last two lines were within 3 seconds of eachother right before the operator ended the chat.

 Not saying the Lindens arent helpful, but is this the proper way to act?

 

-K

 

---

I'm sorry to hear you've lost a valued friend, and you must be feeling quite raw emotionally over this, not least because it seems the Scout you spoke to on Live Chat seemed uncaring. It is up to the next of kin, though, to handle any outstanding affairs, and in their own good time, and the Linden employee was following procedure. As others have said in this thread, unless you are legally in charge of a person's personal affairs, there is nothing you can or should do.

I've known of several people who have sadly passed away in real life, and their avatars still remain in SL, and it's rather lovely to have a kind of memorial to them in this form. I take great comfort from being able to re-read the profile of a deceased friend who helped me so much during my early days in SL, and who is greatly missed by their real life family. 

If you know of other friends in Second Life who will also be grieving for your lost friend, you should hold a special ceremony inworld at the Linden Memorial sim in a few week's time. 

---

Whether or not LL should do something involving the deceased's account is one issue.  I can see how it would be very easy for someone to grief someone by reporting them dead and then having their account placed in limbo.  But, it would be a relatively simple matter for them to verify the story...  I'm really not sure about that one.

What I am sure about is that the way that this was handled by the customer service rep for LL was completely unforgivable.... "That resident would have to contact support."  ... what the heck?  Talk about a slap in the face....

They wonder why the never really took off like they thought that they would....