Consistent Crashing

[AbbeLake]

I recently began experiencing frequent crashing (within 2-10 minutes of login).  The issue began after updating my modem/router from my ISP earlier this week.  Prior, I used a separate modem and router, but now using a modem/router combo.  Could this be causing my issue? 

My connection seems fine otherwise, I just cannot stay connected to SL now.  

I'm not sure what technical information will be needed to help, but I will be happy to look up any info needed.  

[TVTuner]

The address to which you attempted to trace is not in the global routing table.

216.82.5.76

Looks like you omitted a zero in the third octet when copying the simulator host IPv4 address.

216.82.50.76

I know this doesn't solve your problem but it might assist with troubleshooting.

Edited February 14, 2020 by TVTuner

[AbbeLake]

9 minutes ago, Rolig Loon said:

OK, one last guess and I am totally out of ideas. You have an incredibly long ping time.  You aren't by any chance using a satellite-based Internet connection, are you?  If so, there's almost no way to beat the ping time.  Your signal has to bounce off a satellite in orbit, so there's a natural delay.  That wouldn't make any difference at all for watching YouTube videos or web browsing, but SL depends on maintaining real-time synchronicity between your computer and the LL servers.

No, it isn't a satellite connection.  It is an incredibly slow speed DSL connection. 

 

[AbbeLake]

12 minutes ago, TVTuner said:

The address to which you attempted to trace is not in the global routing table.

216.82.5.76

Looks like you omitted a zero in the third octet when copying the simulator host IPv4 address.

216.82.50.76

I know this doesn't solve your problem but it might assist with troubleshooting.

Thank you!  I ran another tracert with these results:   

C:\Users\*****>tracert 216.82.50.76

Tracing route to sim10354.agni.lindenlab.com [216.82.50.76]
over a maximum of 30 hops:

  1    24 ms     5 ms     5 ms  ***.***.*.***
  2     *       32 ms    32 ms  10.254.254.33
  3    36 ms    54 ms    37 ms  h29.2.136.40.static.ip.windstream.net [40.136.2.29]
  4    36 ms    36 ms   609 ms  xe5-0-2-0.agr02.lxtn01-ky.us.windstream.net [40.136.210.84]
  5    63 ms    39 ms    36 ms  ae5-0.cr02.lxtn01-ky.us.windstream.net [40.138.82.116]
  6    67 ms    49 ms    51 ms  ae18-0.cr02.atln02-ga.us.windstream.net [40.138.82.120]
  7    58 ms    56 ms    56 ms  xe-1-2-1.GW2.ATL17.ALTER.NET [152.179.241.29]
  8     *        *        *     Request timed out.
  9    55 ms    56 ms    56 ms  67.111.23.189.ptr.us.xo.net [67.111.23.189]
 10     *        *        *     Request timed out.
 11   166 ms   114 ms   105 ms  ip67-155-242-74.z242-155-67.customer.algx.net [67.155.242.74]
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14  2086 ms   692 ms  2352 ms  sim10354.agni.lindenlab.com [216.82.50.76]

Trace complete.

[Lindal Kidd]

You're still getting timeouts and long ping times at the far end of the route.  I would send this information to your ISP, and also to LL in the form of a support request.  I'm not a net expert, but it looks to me as if your ISP is having problems hooking up with the broader Internet, or perhaps with LL's servers in particular.

[Irish Breen]

So this is exactly whats happening to me as well!!  Did you find a work around,? or will I need to go back to the  lower internet/modem?  

Totally frustrated. 

Irish

 

Firestorm 6.3.2 (58052) Sep 27 2019 22:41:52 (64bit) (Firestorm-Releasex64) with Havok support
Release Notes

You are at 189.3, 240.8, 39.2 in Caldbeck located at sim10396.agni.lindenlab.com (216.82.51.46:12035)
SLURL: http://maps.secondlife.com/secondlife/Caldbeck/189/241/39
(global coordinates 263,357.0, 257,777.0, 39.2)
Second Life Server 2020-02-05T22:16:31.536040
Release Notes

CPU: Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz (2904 MHz)
Memory: 8054 MB
OS Version: Microsoft Windows 10 64-bit (Build 17763.973)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce GTX 1660 Ti/PCIe/SSE2

Windows Graphics Driver Version: 26.21.14.4219
OpenGL Version: 4.6.0 NVIDIA 442.19

RestrainedLove API: (disabled)
libcurl Version: libcurl/7.54.1 OpenSSL/1.0.2l zlib/1.2.8 nghttp2/1.25.0
J2C Decoder Version: KDU v7.10.7
Audio Driver Version: FMOD Studio 2.00.03
Dullahan: 1.1.1320 / CEF: 3.3626.1895.g7001d56 / Chromium: 72.0.3626.121
LibVLC Version: 2.2.8
Voice Server Version: Not Connected
Settings mode: Firestorm
Viewer Skin: Firestorm (Grey)
Window size: 1404x866 px
Font Used: Deja Vu (96 dpi)
Font Size Adjustment: 0 pt
UI Scaling: 1.125
Draw distance: 224 m
Bandwidth: 1150 kbit/s
LOD factor: 3.5
Render quality: Medium-High (4/7)
Advanced Lighting Model: No
Texture memory: 2048 MB (1)
VFS (cache) creation time (UTC): unknown
Built with MSVC version 1800
Packets Lost: 94/2,961 (3.2%)
February 18 2020 16:13:38 SLT

Firestorm 6.3.2 (58052) Sep 27 2019 22:41:52 (64bit) (Firestorm-Releasex64) with Havok support
Release Notes

You are at 189.3, 240.8, 39.2 in Caldbeck located at sim10396.agni.lindenlab.com (216.82.51.46:12035)
SLURL: http://maps.secondlife.com/secondlife/Caldbeck/189/241/39
(global coordinates 263,357.0, 257,777.0, 39.2)
Second Life Server 2020-02-05T22:16:31.536040
Release Notes

CPU: Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz (2904 MHz)
Memory: 8054 MB
OS Version: Microsoft Windows 10 64-bit (Build 17763.973)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce GTX 1660 Ti/PCIe/SSE2

Windows Graphics Driver Version: 26.21.14.4219
OpenGL Version: 4.6.0 NVIDIA 442.19

RestrainedLove API: (disabled)
libcurl Version: libcurl/7.54.1 OpenSSL/1.0.2l zlib/1.2.8 nghttp2/1.25.0
J2C Decoder Version: KDU v7.10.7
Audio Driver Version: FMOD Studio 2.00.03
Dullahan: 1.1.1320 / CEF: 3.3626.1895.g7001d56 / Chromium: 72.0.3626.121
LibVLC Version: 2.2.8
Voice Server Version: Not Connected
Settings mode: Firestorm
Viewer Skin: Firestorm (Grey)
Window size: 1404x866 px
Font Used: Deja Vu (96 dpi)
Font Size Adjustment: 0 pt
UI Scaling: 1.125
Draw distance: 224 m
Bandwidth: 1150 kbit/s
LOD factor: 3.5
Render quality: Medium-High (4/7)
Advanced Lighting Model: No
Texture memory: 2048 MB (1)
VFS (cache) creation time (UTC): unknown
Built with MSVC version 1800
Packets Lost: 94/4,562 (2.1%)
February 18 2020 16:14:55 SLT

Firestorm 6.3.2 (58052) Sep 27 2019 22:41:52 (64bit) (Firestorm-Releasex64) with Havok support
Release Notes

CPU: Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz (2904 MHz)
Memory: 8054 MB
OS Version: Microsoft Windows 10 64-bit (Build 17763.973)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce GTX 1660 Ti/PCIe/SSE2

Windows Graphics Driver Version: 26.21.14.4219
OpenGL Version: 4.6.0 NVIDIA 442.19

RestrainedLove API: (disabled)
libcurl Version: libcurl/7.54.1 OpenSSL/1.0.2l zlib/1.2.8 nghttp2/1.25.0
J2C Decoder Version: KDU v7.10.7
Audio Driver Version: FMOD Studio 2.00.03
Dullahan: 1.1.1320 / CEF: 3.3626.1895.g7001d56 / Chromium: 72.0.3626.121
LibVLC Version: 2.2.8
Voice Server Version: Not Connected
Settings mode: Firestorm
Viewer Skin: Firestorm (Grey)
Window size: 1404x866 px
Font Used: Deja Vu (96 dpi)
Font Size Adjustment: 0 pt
UI Scaling: 1.125
Draw distance: 224 m
Bandwidth: 1150 kbit/s
LOD factor: 3.5
Render quality: Medium-High (4/7)
Advanced Lighting Model: No
Texture memory: 2048 MB (1)
VFS (cache) creation time (UTC): unknown
Built with MSVC version 1800
Packets Lost: 147/5,218 (2.8%)
February 18 2020 16:29:50 SLT

[Mollymews]

On 2/15/2020 at 6:53 AM, AbbeLake said:

My friend and neighbor, who has same service, same speed of service, same modem/router ....it works perfectly at her house.  

ask your neighbour friend if you can bring your computer to her house.  Plug it in and login to SL

if SL times out at your friends house then is something wrong with SL

if SL does not time out then the modem you have is broken.  I realise that you got sent a new replacement modem, but you could have won the really unlucky prize by getting two broken modems

 

[Ardy Lay]

Better still:  Have your neighbor join Second Life!  I know.  I am not helping.

Edited February 19, 2020 by Ardy Lay

[AbbeLake]

On 2/18/2020 at 8:56 PM, Irish Breen said:

So this is exactly whats happening to me as well!!  Did you find a work around,? or will I need to go back to the  lower internet/modem?  

Totally frustrated. 

Irish

 

Firestorm 6.3.2 (58052) Sep 27 2019 22:41:52 (64bit) (Firestorm-Releasex64) with Havok support
Release Notes

You are at 189.3, 240.8, 39.2 in Caldbeck located at sim10396.agni.lindenlab.com (216.82.51.46:12035)
SLURL: http://maps.secondlife.com/secondlife/Caldbeck/189/241/39
(global coordinates 263,357.0, 257,777.0, 39.2)
Second Life Server 2020-02-05T22:16:31.536040
Release Notes

CPU: Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz (2904 MHz)
Memory: 8054 MB
OS Version: Microsoft Windows 10 64-bit (Build 17763.973)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce GTX 1660 Ti/PCIe/SSE2

Windows Graphics Driver Version: 26.21.14.4219
OpenGL Version: 4.6.0 NVIDIA 442.19

RestrainedLove API: (disabled)
libcurl Version: libcurl/7.54.1 OpenSSL/1.0.2l zlib/1.2.8 nghttp2/1.25.0
J2C Decoder Version: KDU v7.10.7
Audio Driver Version: FMOD Studio 2.00.03
Dullahan: 1.1.1320 / CEF: 3.3626.1895.g7001d56 / Chromium: 72.0.3626.121
LibVLC Version: 2.2.8
Voice Server Version: Not Connected
Settings mode: Firestorm
Viewer Skin: Firestorm (Grey)
Window size: 1404x866 px
Font Used: Deja Vu (96 dpi)
Font Size Adjustment: 0 pt
UI Scaling: 1.125
Draw distance: 224 m
Bandwidth: 1150 kbit/s
LOD factor: 3.5
Render quality: Medium-High (4/7)
Advanced Lighting Model: No
Texture memory: 2048 MB (1)
VFS (cache) creation time (UTC): unknown
Built with MSVC version 1800
Packets Lost: 94/2,961 (3.2%)
February 18 2020 16:13:38 SLT

Firestorm 6.3.2 (58052) Sep 27 2019 22:41:52 (64bit) (Firestorm-Releasex64) with Havok support
Release Notes

You are at 189.3, 240.8, 39.2 in Caldbeck located at sim10396.agni.lindenlab.com (216.82.51.46:12035)
SLURL: http://maps.secondlife.com/secondlife/Caldbeck/189/241/39
(global coordinates 263,357.0, 257,777.0, 39.2)
Second Life Server 2020-02-05T22:16:31.536040
Release Notes

CPU: Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz (2904 MHz)
Memory: 8054 MB
OS Version: Microsoft Windows 10 64-bit (Build 17763.973)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce GTX 1660 Ti/PCIe/SSE2

Windows Graphics Driver Version: 26.21.14.4219
OpenGL Version: 4.6.0 NVIDIA 442.19

RestrainedLove API: (disabled)
libcurl Version: libcurl/7.54.1 OpenSSL/1.0.2l zlib/1.2.8 nghttp2/1.25.0
J2C Decoder Version: KDU v7.10.7
Audio Driver Version: FMOD Studio 2.00.03
Dullahan: 1.1.1320 / CEF: 3.3626.1895.g7001d56 / Chromium: 72.0.3626.121
LibVLC Version: 2.2.8
Voice Server Version: Not Connected
Settings mode: Firestorm
Viewer Skin: Firestorm (Grey)
Window size: 1404x866 px
Font Used: Deja Vu (96 dpi)
Font Size Adjustment: 0 pt
UI Scaling: 1.125
Draw distance: 224 m
Bandwidth: 1150 kbit/s
LOD factor: 3.5
Render quality: Medium-High (4/7)
Advanced Lighting Model: No
Texture memory: 2048 MB (1)
VFS (cache) creation time (UTC): unknown
Built with MSVC version 1800
Packets Lost: 94/4,562 (2.1%)
February 18 2020 16:14:55 SLT

Firestorm 6.3.2 (58052) Sep 27 2019 22:41:52 (64bit) (Firestorm-Releasex64) with Havok support
Release Notes

CPU: Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz (2904 MHz)
Memory: 8054 MB
OS Version: Microsoft Windows 10 64-bit (Build 17763.973)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce GTX 1660 Ti/PCIe/SSE2

Windows Graphics Driver Version: 26.21.14.4219
OpenGL Version: 4.6.0 NVIDIA 442.19

RestrainedLove API: (disabled)
libcurl Version: libcurl/7.54.1 OpenSSL/1.0.2l zlib/1.2.8 nghttp2/1.25.0
J2C Decoder Version: KDU v7.10.7
Audio Driver Version: FMOD Studio 2.00.03
Dullahan: 1.1.1320 / CEF: 3.3626.1895.g7001d56 / Chromium: 72.0.3626.121
LibVLC Version: 2.2.8
Voice Server Version: Not Connected
Settings mode: Firestorm
Viewer Skin: Firestorm (Grey)
Window size: 1404x866 px
Font Used: Deja Vu (96 dpi)
Font Size Adjustment: 0 pt
UI Scaling: 1.125
Draw distance: 224 m
Bandwidth: 1150 kbit/s
LOD factor: 3.5
Render quality: Medium-High (4/7)
Advanced Lighting Model: No
Texture memory: 2048 MB (1)
VFS (cache) creation time (UTC): unknown
Built with MSVC version 1800
Packets Lost: 147/5,218 (2.8%)
February 18 2020 16:29:50 SLT

I did not find a work around.  

I've been battling this issue for the past month.  Finally, on Saturday I was able to stay connected for several hours, and again yesterday.  I don't know what changed or what happened, but it suddenly is working again.  I will have a few random crashes where the ping goes through the roof, but for the most part, I am steady again.  I am still at a complete loss as to what has happened here.  

I hope you get yours figured out! 

[Irish Breen]

I was able to do something finally.. I had the cable people come out and rewire it all. 

😛  and upped the bandwidth. seems that 120  wasn't enough for my house of 6 people.  Go figure.  Thank you for answering. !

[Alwin Alcott]

On 2/19/2020 at 2:56 AM, Irish Breen said:

Draw distance: 224 m
Packets Lost: 94/2,961 (3.2%)

Draw distance: 224 m
Packets Lost: 94/4,562 (2.1%)

Draw distance: 224 m
Packets Lost: 147/5,218 (2.8%)
 

the problem is clearly in your connection .. that packet loss is húge .. even far under 1% already can give trouble with SL

Also don't really understand why you want to see multiple regions the same time, lower that draw distance at least with half.