AbbeLake

I began having an issue with constant disconnects last month after installing a new modem. No rhyme or reason to the issue. Everything was working perfectly one minute, and the next I was being disconnected after just a couple of minutes. Here is the thread to that issue if you'd like to read. There could be a correlation I guess between the two issues. For some reason, on Saturday, SL just decided to start working again. There are still a few disconnects, but for the most part I was able to stay connected. I did notice though, that opening Chrome makes SL very unsteady. My numbers will be within normal range (Packet Loss and Ping Sim) but as soon as I open Chrome, the ping goes through the roof. If I close the browser, the number will drop back to normal range, but if I don't close, I will be disconnected. I don't feel it's a memory issue, unless there is something in background eating it up. I have a new gaming laptop, so I should be good to have Firestorm and Chrome open simultaneously. Any ideas? (I"m not sure what information you will need, but I'll start with this) You are at 173.5, 201.8, 22.2 in Alchemy located at sim10729.agni.lindenlab.com (216.82.56.19:13000) SLURL: http://maps.secondlife.com/secondlife/Alchemy/173/202/22 (global coordinates 127,917.0, 362,442.0, 22.2) Second Life Server 2020-02-14T20:17:32.536748 Release Notes CPU: AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx (2295.69 MHz) Memory: 8002 MB OS Version: Microsoft Windows 8 64-bit (Build 9200) Graphics Card Vendor: NVIDIA Corporation Graphics Card: GeForce GTX 1650/PCIe/SSE2 Windows Graphics Driver Version: 26.21.14.3191 OpenGL Version: 4.6.0 NVIDIA 431.91 RestrainedLove API: RLV v3.2.1 / RLVa v2.2.0.58052 libcurl Version: libcurl/7.54.1 OpenSSL/1.0.2l zlib/1.2.8 nghttp2/1.25.0 J2C Decoder Version: KDU v7.10.7 Audio Driver Version: FMOD Studio 2.00.03 Dullahan: 1.1.1320 / CEF: 3.3626.1895.g7001d56 / Chromium: 72.0.3626.121 LibVLC Version: 2.2.8 Voice Server Version: Not Connected Settings mode: Firestorm Viewer Skin: Firestorm (Grey) Window size: 1920x1001 px Font Used: Deja Vu (96 dpi) Font Size Adjustment: 0 pt UI Scaling: 1 Draw distance: 96 m Bandwidth: 100 kbit/s LOD factor: 2 Render quality: Medium-Low (2/7) Advanced Lighting Model: No Texture memory: 512 MB (1) VFS (cache) creation time (UTC): 2020-2-29T21:48:11 Built with MSVC version 1800 Packets Lost: 13/1,014 (1.3%) March 02 2020 07:02:59 SLT

I did not find a work around. I've been battling this issue for the past month. Finally, on Saturday I was able to stay connected for several hours, and again yesterday. I don't know what changed or what happened, but it suddenly is working again. I will have a few random crashes where the ping goes through the roof, but for the most part, I am steady again. I am still at a complete loss as to what has happened here. I hope you get yours figured out!

Thank you! I ran another tracert with these results: C:\Users\*****>tracert 216.82.50.76 Tracing route to sim10354.agni.lindenlab.com [216.82.50.76] over a maximum of 30 hops: 1 24 ms 5 ms 5 ms ***.***.*.*** 2 * 32 ms 32 ms 10.254.254.33 3 36 ms 54 ms 37 ms h29.2.136.40.static.ip.windstream.net [40.136.2.29] 4 36 ms 36 ms 609 ms xe5-0-2-0.agr02.lxtn01-ky.us.windstream.net [40.136.210.84] 5 63 ms 39 ms 36 ms ae5-0.cr02.lxtn01-ky.us.windstream.net [40.138.82.116] 6 67 ms 49 ms 51 ms ae18-0.cr02.atln02-ga.us.windstream.net [40.138.82.120] 7 58 ms 56 ms 56 ms xe-1-2-1.GW2.ATL17.ALTER.NET [152.179.241.29] 8 * * * Request timed out. 9 55 ms 56 ms 56 ms 67.111.23.189.ptr.us.xo.net [67.111.23.189] 10 * * * Request timed out. 11 166 ms 114 ms 105 ms ip67-155-242-74.z242-155-67.customer.algx.net [67.155.242.74] 12 * * * Request timed out. 13 * * * Request timed out. 14 2086 ms 692 ms 2352 ms sim10354.agni.lindenlab.com [216.82.50.76] Trace complete.

No, it isn't a satellite connection. It is an incredibly slow speed DSL connection.

Yes, two separate techs have been out to check all lines, cables and connectors. One even installed new lines inside the house for me, and the issue still persists.

I have tried wirelessly (which is my typical setup) and I have also tried with a wired connection, hooking the modem straight into laptop, and the problem persists. I have also tried connecting on a desktop and another laptop with same results. My friend and neighbor, who has same service, same speed of service, same modem/router ....it works perfectly at her house.

I did try plugging the old router into the new modem, but the issue persists. My connection is VERY slow. Laughably slow. I am very rural and it is the only service available, but it has worked perfectly for me for years now. I can usually stay logged into SL all through the day with no crashing...no disconnects. The new modem(s) changed that drastically. 10 minutes online is a long time. ISP sent one tech out to check my outside lines, and all checked out. Another tech came out to check inside lines and test the modem, and determined the new modem was bad, and had a new one sent to me. The second new modem renders the same results, disconnecting soon after login. This is my latest info I grabbed right before my last crash, as well as tracert. LOTS of time outs as you can see. How can updating a modem cause this much issue? It was like a switch. It was working perfectly, and then it was not. ***** You are at 176.1, 235.9, 22.2 in Alchemy located at sim10354.agni.lindenlab.com (216.82.50.76:13010) SLURL: http://maps.secondlife.com/secondlife/Alchemy/176/236/22 (global coordinates 127,920.0, 362,476.0, 22.2) Second Life Server 2019-12-04T20:29:26.533447 Release Notes CPU: AMD Ryzen 7 3750H with Radeon Vega Mobile Gfx (2295.69 MHz) Memory: 8002 MB OS Version: Microsoft Windows 10 64-bit (Build 17763.1039) Graphics Card Vendor: NVIDIA Corporation Graphics Card: GeForce GTX 1650/PCIe/SSE2 Windows Graphics Driver Version: 26.21.14.3191 OpenGL Version: 4.6.0 NVIDIA 431.91 RestrainedLove API: RLV v3.2.1 / RLVa v2.2.0.58052 libcurl Version: libcurl/7.54.1 OpenSSL/1.0.2l zlib/1.2.8 nghttp2/1.25.0 J2C Decoder Version: KDU v7.10.7 Audio Driver Version: FMOD Studio 2.00.03 Dullahan: 1.1.1320 / CEF: 3.3626.1895.g7001d56 / Chromium: 72.0.3626.121 LibVLC Version: 2.2.8 Voice Server Version: Not Connected Settings mode: Firestorm Viewer Skin: Firestorm (Grey) Window size: 1920x1001 px Font Used: Deja Vu (96 dpi) Font Size Adjustment: 0 pt UI Scaling: 1.1 Draw distance: 32 m Bandwidth: 500 kbit/s LOD factor: 2 Render quality: Medium (3/7) Advanced Lighting Model: No Texture memory: 2048 MB (1) VFS (cache) creation time (UTC): 2019-12-31T0:13:31 Built with MSVC version 1800 Packets Lost: 26/1,273 (2.0%) February 14 2020 09:15:51 SLT ***** C:\Users\*****>tracert 216.82.5.76 Tracing route to 216.82.5.76 over a maximum of 30 hops 1 214 ms 2 ms 2 ms ***.***.*.*** 2 223 ms 238 ms 234 ms 10.254.254.34 3 219 ms 514 ms 232 ms 172.19.37.4 4 268 ms 239 ms 237 ms h29.2.136.40.static.ip.windstream.net [40.136.2.29] 5 * * * Request timed out. 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. I have added Google DNS, as well as a couple of others, with no luck.

Brand new modem (#2) and the issue persists. I don't get it.

My ISP sent a tech out to check the lines, and everything checked out with no issue. They swear the modem/router is set as it should. Still experiencing the issue after being logged in for a few minutes. 10 minutes online is a long stretch currently. I am out of options here. There is another team of techs working today as they can see frequent drops in my connection, but are finding no reason for the drops.

I have. I do have a slower connection, (very rural area) but have successfully ran SL for years now on my slow connection. I do believe it is in router/modem settings, but I'm lost as to where to begin!

I tried that earlier today. I added a slew of free DNS servers, including Google, but still the same issue.

How do I find the crash log and dump file? I'm tempted to try to bypass the router that's built into modem and try the older router. Things worked perfectly until this switch. ( My old modem was dying...so that's why I had to get new) I am really feeling like there is something in the modem/router settings that is off and needs to be tweaked.

Just a new modem w/ built in router. It is VisionNet equipment.

As I said, prior to the new modem & router, I was having no issues at all. I began experiencing this issue right after installation of the new gear.

Yes, I do believe it is an ISP issue, yet they tell me there are no issues at all. Is there something specific I need to ask them to have a look at? The graphic settings, I have everything turned way down trying to troubleshoot the problem. I do usually have set higher. I have been logging in to watch the Packet Loss and Ping Sim. PL has stayed between 0.8 - 3.3% while PS grows steadily each log in. It starts around 147, and after a few minutes makes a jump to 4,000 ms+. When it jumps to 10,000 ms I am disconnected.