Long time user struggling

[Molly Banx]

I have been in Second Life using the firestorm viewer for a few years. I am having lag problems to the point of just giving up and logging off within about 15 minutes of log-in. I have an MSI computer that is less than a year old. I am on a new avi/account with very little inventory. I have taken off every hud. I try to walk and it taked 30 seconds before my avi moves. Then when it moves, it moves without walking, just floating. when i log-in, even on my home sim with no other avi's, it takes 10-15 minutes for everything in my low draw range to rez.  Once everything does rez, i am still having trouble moving around normally.

The problem didn't start when i bought my new computer. I have uninstalled firestorm and reinstalled and still not difference. I have checked and tweaked various settings and have had no luck. 

[Alwin Alcott]

13 minutes ago, Molly Banx said:

 I have checked and tweaked various settings and have had no luck. 

copy the info in the Help menu of the viewer "about"   and paste it here, that gives some more info to look at causes.

[Selene Gregoire]

28 minutes ago, Molly Banx said:

I have been in Second Life using the firestorm viewer for a few years. I am having lag problems to the point of just giving up and logging off within about 15 minutes of log-in. I have an MSI computer that is less than a year old. I am on a new avi/account with very little inventory. I have taken off every hud. I try to walk and it taked 30 seconds before my avi moves. Then when it moves, it moves without walking, just floating. when i log-in, even on my home sim with no other avi's, it takes 10-15 minutes for everything in my low draw range to rez.  Once everything does rez, i am still having trouble moving around normally.

The problem didn't start when i bought my new computer. I have uninstalled firestorm and reinstalled and still not difference. I have checked and tweaked various settings and have had no luck. 

Join the inworld support group for help and use the wiki.

The wiki: https://wiki.firestormviewer.org/

Here is the link for troubleshooting lag https://wiki.firestormviewer.org/fs_lag_troubleshooting?s[]=lag

Another link that will help to understand what lag in SL is and what causes it: https://wiki.firestormviewer.org/lag_info

Edited November 14, 2019 by Selene Gregoire

[Lindal Kidd]

Since the problem isn't unique to the computer you use, or the viewer you use, I suspect that the issue is with your internet connection.  See this blog post for things to check: http://blog.nalates.net/2011/10/26/troubleshoot-your-sl-connection/

[Lewis Luminos]

1 hour ago, Molly Banx said:

 it taked 30 seconds before my avi moves. Then when it moves, it moves without walking, just floating. when i log-in, even on my home sim with no other avi's, it takes 10-15 minutes for everything in my low draw range to rez.  Once everything does rez, i am still having trouble moving around normally.

Yep, that definitely sounds like an issue with your internet connection/ISP.   Go to something like speedtest.net to check your download/upload speed and ping time. You may need to call your internet provider for assistance with this.

[Aethelwine]

Firestorm has a support page that suggests some things that might help. I can't link to it from my phone but should be fairly easy to find. I would first check you have nothing else running using your Internet speed or resources. Add an exclusion to your antivirus for the directories your viewer is using as a cache and if that doesn' t work run the free malwarebytes scan to check for any malware. 

Edited November 15, 2019 by Aethelwine

[ItHadToComeToThis]

1. Ensure that firestorm is actually using your dedicated graphics and not the onboard graphics.

2. https://wiki.firestormviewer.org/win10

[Selene Gregoire]

8 hours ago, Aethelwine said:

Firestorm has a support page that suggests some things that might help. I can't link to it from my phone but should be fairly easy to find. I would first check you have nothing else running using your Internet speed or resources. Add an exclusion to your antivirus for the directories your viewer is using as a cache and if that doesn' t work run the free malwarebytes scan to check for any malware. 

 

20 hours ago, Selene Gregoire said:

Join the inworld support group for help and use the wiki.

The wiki: https://wiki.firestormviewer.org/

Here is the link for troubleshooting lag https://wiki.firestormviewer.org/fs_lag_troubleshooting?s[]=lag

Another link that will help to understand what lag in SL is and what causes it: https://wiki.firestormviewer.org/lag_info