Zecilia Posted July 21, 2017 Share Posted July 21, 2017 (edited) Hello I Rent a skybox from yesterday over 1000L of rent , the mail box that should invite me to the group then i can rez objects in the place is not working, i send a note card to the owner and explain the problem. He was online and not event send me a message or a gruop invitation nothing. i have breedables and they can not be without food so i will have to rent another skybox, i want that they give my money back, where i can denuce this or what should i do, the support event not answer me or nothing Edited July 21, 2017 by Zecilia Link to comment Share on other sites More sharing options...
Alwin Alcott Posted July 21, 2017 Share Posted July 21, 2017 26 minutes ago, Zecilia said: Hello I Rent a skybox from Balanvi yesterday over 1000L of rent , the mail box that should invite me to the group then i can rez objects in the place is not working, i send a note card to the owner and explain the problem. He was online and not event send me a message or a gruop invitation nothing. i have breedables and they can not be without food so i will have to rent another skybox, i want that they give my money back, where i can denuce this or what should i do, the support event not answer me or nothing you can do nothing else than wait, or try to contact a manager, perhaps you can get a name by asking others that rent there. If nothing helps, move on, because LL will not do anything in this cases, it's a resident to resident issue, and they stay far away from those. Lesson in this : never rent a place unless you spoke to a representative.. don't just go on automated systems. If you see your landlord as being online, it's possible you see the rental bot, and not a real avatar online. btw.. it's not the responsibility of your new landlord if you can or not feed your animals ... Link to comment Share on other sites More sharing options...
Zecilia Posted July 21, 2017 Author Share Posted July 21, 2017 (edited) Thank u for ur reply i spoke with the support person from and send 2 notecard to the owner , but he just ignored me, no is him responsability that i can not feed the pets but is him responsability provide the service that he is offering and if her property stuff is not working fix it and bring a solution to the people that pay for the service. Edited July 21, 2017 by Zecilia Link to comment Share on other sites More sharing options...
Alwin Alcott Posted July 21, 2017 Share Posted July 21, 2017 28 minutes ago, Zecilia said: Thank u for ur reply i spoke with the support person from xxx and send 2 notecard to the owner xxxx Resident, but he just ignored me, no is him responsability that i can not feed the pets but is him responsability provide the service that he is offering and if her property stuff is not working fix it and bring a solution to the people that pay for the service. you have to remove the names from your post, it's not allowed. The only repsonsibility the landowner has is indeed that he needs to have working stuff... but it seems not to do that. All other concequences are for your own .. it's really not anybodies concern or worry that you can't feed your hobby prim pets. It's buyer/renter risk... nobody can step into that for you. The landlord is most likely not ignoring you at all, just not at his keyboard. Some people do have a life outside SL Link to comment Share on other sites More sharing options...
Zecilia Posted July 21, 2017 Author Share Posted July 21, 2017 Thank u for help, the feed or the pets is not important i can feed them well, and is ignore when the people is online and do it nothing to fix the problem, have a great time, and thank u for ur help again:) Link to comment Share on other sites More sharing options...
Alwin Alcott Posted July 21, 2017 Share Posted July 21, 2017 2 minutes ago, Zecilia said: and is ignore when the people is online no it is not. Being online does not mean people are actually at the keyboard... Link to comment Share on other sites More sharing options...
Zecilia Posted July 21, 2017 Author Share Posted July 21, 2017 if u say so ... Link to comment Share on other sites More sharing options...
Alwin Alcott Posted July 21, 2017 Share Posted July 21, 2017 (edited) 6 minutes ago, Zecilia said: if u say so ... nvm .. not woth the typing in this case Edited July 21, 2017 by Alwin Alcott Link to comment Share on other sites More sharing options...
Phil Deakins Posted July 21, 2017 Share Posted July 21, 2017 45 minutes ago, Zecilia said: if u say so ... I can also say so. Until very recently I was online (logged in) many hours of every day, but I was only at the keyboard for a small part of it. Nevertheless, since the person was online, s/he should have seen your messages sooner or later, and done something about it. But that depends on when you first sent the message. If it was yesterday, then it looks like you are being iognored. If it was today, give it time for the person to see the messages. Link to comment Share on other sites More sharing options...
Skell Dagger Posted July 21, 2017 Share Posted July 21, 2017 (edited) I, too can "say so". Until a few years ago, I would often be inworld for many hours - even while I slept in RL - and so any queries that came to me regarding my store had to wait until I was awake and at my desk. I had a note in my picks about it, but since that was before Firestorm and its autoresponse options, that was the best I could do. Nowadays it's good practice for any business owner who may be inworld but not at-keyboard to set up an Autoresponse to let customers know their query will be dealt with as soon as possible, but if the business owner doesn't use a viewer that has autoresponse as an option, that's not possible. ETA: Also, it's a bit unusual to say the least that the support person you spoke to doesn't have enough powers to offer you a group invite themselves. Edited July 21, 2017 by Skell Dagger Link to comment Share on other sites More sharing options...
Zecilia Posted July 21, 2017 Author Share Posted July 21, 2017 i will end the dicusion about this because this not have fundament nomore I sended Yestarday morning a notecard (the MI are not always recived) and i sended another 24 hours later if the rent is 7 days i have to wait 5 days to complian about the problem when the rent is over?????, the owner was online after i send the notecard, the support people was online in this 2 days that i rented the skybox and one of them could even tell me: sorry i can do nothing but i will leave a message to my boss???? all them was away of the computer??? all them was too bussy to come online and go ofline and come again and so and no one could read it???? come on, i found it out other people that complains about the same that happened to me with this person, so i am not the only one that has this problem with the poor person that took my 1050L for a skybox for 7 days of rent that i could not even use 1 time and i had to rent another so end of the problem i will ever again rent or use nothing about this person and is oke not all the person live online but if u have a bussiness u should take care about it and that all goes ok, right? this is what the people with respect for the others do it, in him webpage said that they have 24 hours online support and other greats things about that if u have a problem mail him bla bla bla. thank u all Link to comment Share on other sites More sharing options...
Lillith Hapmouche Posted July 22, 2017 Share Posted July 22, 2017 Well ... let's sum it up like this: you are not the first and certainly won't be the last person ever to have a bad rental experience. But what exactly do you expect other forum readers to do in your case? Get out the pitchforks and torches? Link to comment Share on other sites More sharing options...
Bree Giffen Posted July 22, 2017 Share Posted July 22, 2017 I have experienced a non-response from a landlord once. I had rented for 1 day as I usually do. Lets just say that after 24 hours and no response... I did not rent a second day. 1 Link to comment Share on other sites More sharing options...
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