Jump to content

Nalates Urriah

Advisor
  • Posts

    8,857
  • Joined

  • Last visited

Everything posted by Nalates Urriah

  1. When you ask a tech question include information about your computer and viewer. If the viewer will at least show the login screen, get the info from the viewer's Help-About... and paste that into your post with your question. Help->About... provides all the version numbers we need. To add your info to an existing question use OPTIONS->EDIT. It’s in the upper right of your post. It is also important to tell us some of your history with SL. Is this a new problem? Is this you first login? Has it ever worked? Is it intermittent? This was a problem common to ATI video cards. If you are using ATI then It is likely the video drivers. Without information all we can do is guess. The problem is caused by the video card failing to properly index the textures it is trying to display. Or other video texture loading failures. Failures can come from a number of problems in the driver or a video card failing... usually over heating. Also the video card may be inadequate for SL. Without knowing if SL ran well previously or has always done this, we can't make that assessment.
  2. When you ask a tech question include information about your computer and viewer. If the viewer will at least show the login screen, get the info from the viewer's Help-About... and paste that into your post with your question. Help->About... provides all the version numbers we need. To add your info to an existing question use OPTIONS->EDIT. It’s in the upper right of your post. Otherwise, on Windows click Start and type DXDIAG, case doesn’t matter. That will open the dxdiag in the panel. It will give you your system specs. We need to now video driver version, OpenGL version, … I'm not sure of what the equivalent is on a Mac... You haven't given us much to go on. Has this this always happened when running SL? Is your video driver up to date?
  3. The new Deformer code is in Cool VL Viewer. Expect to see it in other TPV's soon. Because of the Havok code needed by the viewer for Pathfinding, licensing restricts the viewers using the SL Havok code to the SL grid. So, the command line code was removed.
  4. This is a known problem. There is an old (months) JIRA on the problem. For details see: #SL ADITI Fixed and ADITI Inventory Loss. Since I see others running into the problem and it is not possible for most to post a comment in JIRA SVC-7727 you will need to either file a new BUG Report and reference7727 or email WorkingOnIt Linden or Maestro Linden and provide your detailed information. Be sure to explain that you cannot added to 7727. It is really really important that you reference 7727 if you do file a new JIRA. If you do file a JIRA BUG please add the numbner and discription to the SLUniverse list of bugs. There is a not so quick fix. Change your password again and wait 48 hours. Test your ADITI inventory again. If that fails, repeat until it works. If you read 7727, you'll see that that is the work-around since the JIRA item was classed fixed.
  5. I've recently not been able to open some Mod OK scripts, even some I created. Give it a day and also try with a different viewer. I can't search the JIRA for others having similar problems... so, I'm not sure if it is just me or not. Do you get an error message - can't edit? Or does it just never open?
  6. When you ask a tech question include information about your computer and viewer. Get the info from the viewer's Help-About... and paste that into your post with your question. Help->About... provides all the version numbers we need. To add your info to an existing question use OPTIONS->EDIT. It’s in the upper right of your post. There are a number of reasons your avatar will not render. Consider: Rendering the avatar is a special case. It is a more complex process than rendering in the rest of Second Life. The idea with avatars is to save CPU cycles on users' computers and the SL servers. The idea requires your viewer to download all the textures that make up your avatar and its clothes; a shape, skin, top, pants, hair, and shoes textures. The viewer ‘bakes’ those into a single composite texture. You see your avatar render nice and sharp when that bake completes. Then your viewer uploads that composite texture for all to see. That saves others downloading all the individual textures and baking them. Your avatar goes blurry as it downloads and decompresses the composite texture you just uploaded and it becomes sharp when that process finishes. You are the only one that sees the double blurry for your avatar. If that process hangs or fails there is a problem. Where it fails affects what you or others see. You can try the old standby quick fixes for avatar rez problems: Change your active group or group tag. Press rebake (Ctrl-Alt-R) once a minute for 3 minutes. Change your bald. Change your shape. Move to another region and try 1 to 4 again. When those fail, check your connection as it is the most likely problem: Troubleshoot Your #SL Connection There is a longer explanation of the problem here: #SL Clouds, Grey, and Blurry Avatars. More in depth fixes are here: Avatar Render Problems: Ghost Cloud Smoke Ball Ruth. This whole avatar render process is changing now. It will still be some time before the process is replaced. So, we have to deal with it for now. But see: Second Life Changes Coming
  7. Depending on your Internet Serive Provider (ISP) you may be sharing an IP address with someone else. This is very typical in colleges. But, some ISP's reuse addresses too. This was very common in the days of dialup connections. On Windows you can open a Command Window and type IPCONFIG to find out which IP address you are using. If you get 192.168.???.??? or 10.10.???.??? (where ? = some number) number then your router is using NAT (Network Address Translation). You will need to go online and find a site to tell you what address you are seen as by remote servers. Just Google 'my ip address' to find a site and get your ip address. Include that number in your support ticket.
  8. I am not sure I undersdtand what you are trying to do. So... I'll ramble a little in the direction I think you are asking about. The UV layout for walls, exterior or interior, can be stacked. If you use UV Unwrap -> Reset, all the polygon's UV polys are stacked on top of each other. Fortunately only the selected polys will have their UV polys reset. A single texture will cover all the polys that have their UV poly on top of it. This is ideal for seamless textures. It is also a good way to provide more pixels to the surface without increasing the download or texture memory use. You can't generally get away with stacking UV polys, if you want to bake ambient or other textures. Their are advanced baking processes that will let you bake more complex Blender-multi-texture mappings with outputs to ambient or other maps. You can select various surface polys and unwrap them to different Blender-UV-textures. You do not need to use all UV polys in each UV-texture. Those that you do not want to bake into or use the texture, place off the UV-texture image. Blender will let you specifiy numerious UV Maps for an object. ----The box... if you mean the box in the image, it looks like an object. If you are having trouble selectnig it, you can try selecting all (A-key) and then manually deselect everything you want to keep. See if you can make it go away that way. Hope this gives you some ideas.
  9. Look in: Invenotry > Libbrary > Textures > Terrain Textures > Terrain Textures - Default Set You should find the default textures you are looking for. If the textures you previously had are not there... whoever had the property ahead of you changed them.
  10. There are two things that happen to inventory. One, is the asset server messing up and actually losing your item. That is rare. Second is Apparently Lost Inventory, which is common. The item is actually not lost from the asset server but it is not showing in your inventory. At one time this was a VERY common problem. Now it is much more rare. The old fixes generally still work. See: SL Inventory Problems – Alert When you ask a tech question include information about your computer and viewer. Get the info from the viewer's Help-About... and paste that into your post with your question. Help->About... provides all the version numbers we need. To add your info to an existing question use OPTIONS->EDIT. It’s in the upper right of your post. Without this information we must guess at how to tell you to do things. One of the first troubleshooting steps for this problem is to check your connection. Don't just assume it is OK because it is fast. Read through: Troubleshoot Your #SL Connection. Make sure it is working well. If it isn't, this problem is nearly impossible to fix. Also, clearing the cache is old out of date advice. Avoid clearing the cache until you know you have a corrupt cache. Otherwise you just aggravate the problem. Inventory should easily handle 30k items. I know people with 90k items in their inventory. However, you can improve inventory performance by doing two things people often don't think of. One is to keep your Calling Cards cleaned out, if you don't use them. Each card requires a status update. Combat regions often advise people to clean out Calling cards to speed things up. Removing them reduces the amount of information that must update. Reduce the number of folders in My Inventory to just the Linden folders and may be a dozen or two you create Each level of folders seems to create a level of requests. If every folder you own is in the root My Inventory folder, then your viewer requests everything you own. It is much more likely to choke. I have a Clothing folder and inside is dozens of folders like dress, shoes, swimsuit's, etc. Inside Dresses are dozens more, short, long, fav, mesh, evening, sexy,etc. Some times when you open the deeper subfolders you will see a LOADING... notice as that folder loads. This suggests to me that inventory can load in stages. Take advantage of it. Especially if you see any lost packets in your network stats.
  11. Thanks Drongle. I appreciate all the tech info you've presented and the research and time you've put into it.
  12. We should see a new MetaReality podcast tomorrow, Friday 9/14. Hopefully Karl will be on the show and we will get an update on the Deformer. We have the new Mesh Deformer Project Viewer out. The changes make all previous uploaded rigged and deformable mesh obsolete. So, those clothes previously uploaded cannot be used for testing the Deformer. They need to be uploaded using the new Project Viewer. The download location for the Second Life Mesh Deformer Project Viewer is here. More information is available at: http://blog.nalates.net/2012/09/08/mesh-deformer-update-36/ If we don't get some test clothes, the Deformer cannot be tested. If the deformer cannot be tested it can't move forward through the testing process. If it doesn’t move forward... we never get it. We need some test clothes.
  13. We have the new Mesh Deformer Project Viewer out. The changes make all previous uploaded rigged and deformable mesh obsolete. So, those clothes previously uploaded cannot be used for testing the Deformer. They need to be uploaded using the new Project Viewer. The download location for the Second Life Mesh Deformer Project Viewer is here. More information is available at: http://blog.nalates.net/2012/09/08/mesh-deformer-update-36/ If we don't get some test clothes, the Deformer cannot be tested, if the deformer cannot be tested it can't move forward, if it foesn't move forward... we never get it. We sould see a new MetaReality podcast tomorrow, Friday. Hopefully Karl will be on the show and we will get an update on the Deformer.
  14. If you are using Skydrive, that may be the problem. Ask this question in the Answers section. You'll get a list of answers for other causes.
  15. One of the first troubleshooting steps is to test the problem in the Linden release viewer. If the problem does not reproduce we know it is a FS/PH viewer. In which case FS/PH support will get you the best answers. This first step tells us whether it is FS/PH or the server. If it is the server, file a BUG report. Use the information from the Linden viewer to file a SL report. If you fid it is only reproducing in FS/PH, file the bug report in the FS/PH JIRA. See their site for a link. SL JIRA: https://jira.secondlife.com/secure/Dashboard.jspa FS JIRA: http://jira.phoenixviewer.com/secure/Dashboard.jspa When you ask a tech question include information about your computer and viewer. Get the info from the viewer's Help-About... and paste that into your post with your question. Help->About... provides all the version numbers we need. To add your info to an existing question use OPTIONS->EDIT. It’s in the upper right of your post.
  16. I have a Core2 w/3.5gb ram and GTX560Ti w/Vista 32. I get 45 FPS with the current Release viewer 3.3.4 (264214). That is with HIGH and no Lighting & Shadows or Ambient Occlusion. Anisotorpic and Anti-Aliasing are both off. I use the nVidia settings for Ani and AA. This is in my house with no avatars around. Texture Compression is OFF. With the 560 card you don't need it. Cards with small amounts of video ram need it. The more floaters I have open the worse the performance. Get System Explorer and GPU-Z, both free. You should be able to see what your computer is doing and possibly find the slow down. My GPU in this viewer runs about 20% load. Check the tempertures. I think around 75C the GPU will start throttling back. Watch the CPU temp too. In my SL home the CPU (Quad core) is running about 36% load once all the textures are loaded. You can use Viewer Statistics to see whether the slow down is on your side or the region server. Packet Loss is a killer. Read through Troubleshoot Your #SL Connection to get an idea of which Viewer Stats you can beleive. It also covers how to tell if it is the server side yours or someone in the middle that's dragging things down. Connection problems are unlikely in your case. But, the server info may give a hint. I have an older tweaking article that may help, if you are not up on all the settings. Graphics Tweaking for Second Life It has lots of links explaining the varous settings with examples. It also gets into the multi-threading settings for SL. It has section heading so you skim for topics. The SL viewer is sensitive to memory speed. CPU-Z, and other free program, will tell you your memory speed. Ideally you want the fastest memory you motherboard can use. Hopefully, this will help you find the problem. The i7 and 560 with a 64 bit OS should give you really good performance. When you ask a tech question include information about your computer and viewer. Get the info from the viewer's Help-About... and paste that into your post with your question. To add your info to an existing question use OPTIONS->EDIT. It’s in the upper right of your post.
  17. There are a couple of possibilities... First... When you ask a tech question include information about your computer and viewer. Get the info from the viewer's Help-About... and paste that into your post with your question. To add your info to an existing question use OPTIONS->EDIT. It’s in the upper right of your post. If you are using a Mac then this is probably a DNS issue. Troubleshoot Your #SL Connection - look for the DNS section. Another is a site certificate issue. Web sites that use secure connection do a dance you normally never see to confirm they are who they say they are. If the certificate retrival and chcek out fails the site will not open. To correct the problem access the seach and profile pages using web browser. Profiles are accessible at my.secondlife.com. Search is accessible at search.secondlife.com. Once the browser gets the certificates, the viewer's built-in browser that brings up those same pages inside the viewer will work.
  18. Try logging out of SL and using a web browser log out of the Market Place. Restart the browser and login on the Market Place. Then login with the viewer. That trick has worked for a number of users. If your lucky...
  19. Pickup the free programs SpeedFans and GPU-Z. You can watch the GPU and its temperature. You will be able to see which settings do the most to reduce temperature.
  20. http://www.squidoo.com/which-graphics-card-is-best-for-second-life That page has a comparison chart. It is a bit old. But, if your looking for a used card, it will work. Tom's is down right now but they did have a new review page out as of August 2012.
  21. There is a wiki page that explains most of the Viewer Statisitics metrics. It is not as complete as it could be. Spare time comes in as a rather odd metric. I'm not sure even the Lindens know exactly how it is calculated. But, it has mostly to do with how busy the server is. The SIM FPS and PHYSICS FPS are now locked together. The Script Engine is asynchronous. If you look in TIME (ms) you will find Script Time and Spare Time. As Script Time goes up Spare Time goes down. It is not an absolute lock step. As the physics load increases and PFPS/SIMFPS decrease frame time increases and Spare Time can look odd. Dropping from 44 FPS to 40 FPS give the region another 2 ms to get this done. It can actually do a lot in 2 ms. There is a new section coming: Pathfinding. With AI Step Time, Skipped Silhouette Steps, and Characters Updated. This feature will use up limited amounts of spare time. The new Region Idle frees up time and we can't see or know when that is helping our region. My point is a number of things you cannot see in the region are affecting Spare Time. So, while you can run out of spare time, you may not see a performance hit in the viewer. You may be able to move, walking, jumping, and flying just fine. Your HUD's and Scripted objects will be sluggish. Something in another region but in the same server/SIM may be rezzng prims like crazy and throw a heavy load on the physics engine and server communication channels. These tasks will burn up CPU cycles and Net Time. With out anything in your region changing the Spare Time may change as the simuator tries to keep up with a heavy load. There is more going on at anyone time than we can generally see or get metrics on. So, if the numbers seem inconcistant, just remember: something is happening in the server that you are unaware of. You must further to find out what is happening.
  22. I think you are looking for what is called cloth simulation. Take a look at this and see: #SL Cloth Simulation Clothes
  23. I've been in three meetings with various Lindens today. The 1 PM meeting with Oz and Alexa Linden is the only one where much of anything about the change came from Lindens. Oskar knew something about it, but was surprised when the meeting's JIRA Helper failed. The other Lindens were scratching their heads and wondering as much as we are. I suspect there is a management group dealing with the web, market place, adult content, JIRA, and whatever that are on the HIDE form RESIDENTS TEAM. They don't deal with us and don't answer to us... if they supply upper management good numbers and reasonable sounding plans, they are golden. There is little real information in this thread. So, check out my article on the problem. Oh CRAP! JIRA Change. I am already trying out the new process and I'm not happy. I filed BUG-9, which you can't see. It is about a problem in the Beta and Dev viewers. Maestro responded to it within hour. He couldn't repro the problem and decided it must be the door script I am using... well there is no easy way to reply to his comment. In general, the problem happens with every door I've seen. But, getting that information back to him is a problem. While I mentioned that Firestorm has seen this problem too, that was ignored... so this new JIRA process is not going to be a fun process.
  24. You are not providing much information for us to answer on. I am guessing it is your anti-virus that is giving a false positive on the SLplugin.exe. Try turing your AV off while you download and install. You may have to white list the file to get SL to run.
  25. When you ask a technical question you need to give lots of detail. Typically when a TP fails you get a message saying why. What message are you seeing? It is also possible that your home region is down. Tuesday and Wednesday regions are restarting to allow software upgrades. You should always look at Second Life Grid Status Reports to see if a grid wide problem has come up. It can take a couple of hours for a problem to appear there. So, keep checking while you try to resolve the problem. They preannounce roll outs. This week we will have a roll to the release candidate channels on Thursday morning.
×
×
  • Create New...