Charlotte Bartlett
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Posts posted by Charlotte Bartlett
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On 11/8/2020 at 5:35 PM, Jules Catlyn said:
If you are an owner you can still join the group by filing a ticket and we also have an open-to-join group for notices. You can always IM me inworld for details
Unrelated - I am still awaiting a response from my ticket on 3rd Oct 2020 (no response to me). I raised a second ticket today but will give some leeway in response time after you get the system issues resolved. But would be grateful if you can get back to me when able.
Would you also add me to the group, I have been using the system for years and also cannot join it as it's non public - thanks in advance!
Related - Also for merchants still sorting through this as a heads up- there are still transactions not showing on Caspervend that were valid purchases. I would highly recommend you do a download of your L% Transaction history and do a reconciliation. I have found multiple customer purchases "missing" in the caspervend system but payment was made and present in my L$ Transaction History. It sounds like they still have a way to go to recover all the missing transactions during the outage at this stage. I have manually delivered to those customer, but my hope is Caspervend add to their database what went missing so customers have an ability for redeliveries in the future or to receive product upgrades.
I should add if they can't be recovered - you can do a manual upload of the missing ones directly so there is a workaround too.
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3 hours ago, Paul Hexem said:
This. This is why so many products are foolishly made no modify. Because people spread this fake news.
There is so much poor education around. Some of it is quite understandable as it’s so hard to find the “right” information.
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11 minutes ago, Kimmi Zehetbauer said:
A few things I gotten had the mod/copy enabled. But in the package was a no mod/copy item and the notecard said if you're new in SL, use that one until learn to edit.
That’s a good idea. Albeit perm setting in SL is one of the biggest headaches. For copy items as they can Rez a million. Houses (if they had the land and allowance) I try to encourage customers to have a go on a copy to make mods to learn then just Rez another to reset it if needed.
With firestorm now (for one linked piece) they just need to copy and paste the coordinates to realign the new copy to where the old one was, so no need to even adjust furniture etc.
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32 minutes ago, Ultimo Constantineau said:
I think creators should learn how to manage and deal with new players if that is actually the case or honestly get out of the business of selling things.
Creators (I speak generally) like myself do an inordinate amount of customer support and help on learning SL. Far often to bridge the gap in any onboarding help for new players. New players are growth and the more the merrier!!
If would be amazing if we could see more new user directed tutorials so users can discover the joy of modifying things in SL
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I thought rezzables tend to be mod / copy (bar gacha). I always do mod / copy so people can color or change textures to their hearts delight or reconfigure things. I unwrap things specifically so customers can use any of their own textures to things like floors, walls etc and it will all align perfectly.
What is more noticeable these days is how many users in SL don’t know how to use the basic edit / build menu. One reason (not that I agree with it) some creators may make complex scripted things non mod is to cut down on customers breaking stuff and needing significant support.
I get at least two CSRs a day from customers who accidentally unlink a build so their doors don’t work, or they make a ceiling purple or something in error etc. Now we don’t mostly build in SL it has fast become a lost art on modifying items for users who purely “consume”.
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39 minutes ago, FairreLilette said:
It didn't "win" per se, if per se is the phrase I'm looking for (brain dead due to election madness overkill). Minecraft is just more accessible on a myriad of devices as well as easier for "kids" and it's something to keep the kids occupied so parents can grab some alone time to talk or relax that's why it's more popular or has a higher user base - easier, works on all kinds of devices, keeps parent's happy. SL will have a mobile app soon but I'm sure it's more for talking (messaging) than graphics.
I think they won if the metric used is “profit”.... for Minecraft specifically too....
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37 minutes ago, Marianne Little said:
You are sure that we don't pay VAT when we purchase §L?
I know I pay VAT for tier, I only hope VAT is not tacked on purchase of §L.
We aren't that I am aware of from when I lived in the UK.
Linden Dollars you are not buying from Linden Lab, but another resident.
You should see it for where you purchase services or fees directly from LL (so USD tier, Lindex Fees etc). -
45 minutes ago, Lindal Kidd said:
Thanks, Charlotte. LL needs to update their VAT pages. Besides, I see an inconsistency here. They say they add VAT/GST to "LindEx transaction fees", which would be the $1.49 USD fee (among others)...but I don't see it added in the screenshot the OP posted.
I did wonder that too - However, as the screenshot is cut off so I couldn't calc to see if they did embed 10% GST.
If the OP @xBaeBeexdoes read this and hopefully she does:
If she goes to her account history page the transaction will show the tax amount so she can confirm there what they charged her.
+ Yes they do need to update their documentation, that's a good catch!. The blog wording as you mention specifies GST (Goods and Services Tax) but then links to a page over VAT (Value Added Tax) for other countries. Terminology makes this tricky globally. If any other Australian's see this posts they may be able to check a recent Linden purchase and check the account history page to clarify for us too. I am not based in Australia so can't check myself.
This page here also needs a bit of a refresh - > http://wiki.secondlife.com/wiki/Linden_Lab_Official:Value_Added_Tax_(VAT)_Frequently_Asked_Questions#Linden_Lab_is_based_in_the_United_States._Why_are_you_charging_VAT_for_Norwegian_and_European_Residents_or_GST_for_Australian_Residents.3F
Plus this link should be removed - > http://www.house.gov/jec/news/news2006/pr109-98.pdf (it doesn't exist) -
2 hours ago, Lindal Kidd said:
Well, hold on there.
The "$99 Premium Fee" has NOTHING to do with Linden Dollars. If you want an annual Premium membership, you pay $99 USD, you do NOT buy $L. If you're wanting a Premium membership, go to the Account section of your Dashboard page, and click the Premium Membership link there.
Your screenshot shows a buy of $L. Any time you buy $L, a transaction fee of $1.49 USD is tacked on. That explains the $100.49. While a lot of European countries charge a Value Added Tax, Australia is not on LL's list of VAT countries. Besides, VAT is not charged for purchases of $L. I suspect the difference between your currency converter number and the number shown by LL is the addition of one or more currency conversion fees. You could call LL Billing at 800-294-1067 and ask.
It was covered in a post here for the GST add on for Australians - >
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Hi
If you purchase a premium membership or own a Region you always pay in USD directly to Linden Lab (so no use of the LINDEX).
If you purchase in world content (e.g. hair, clothes) you need to buy Game Tokens (Linden Dollars) using the LINDEX.
Annual Premium Membership Fee
USD 99 + 10% GST = USD 108.99
USD 108.99 x AUD Bank FX rate 1.45573921 = AUD 158.53
Final Total Cost = AUD 158.53
As FX rates are fluid and not static so on 25 June 2020 when you were charged, the market FX rate for USD/AUD sat in the region of 1.4519. FX rates change real time whilst your bank has it's treasury desks open. Worse case your bank made a 0.42 AUD profit from you as a small spread on the FX rate, or just due to timing of the charge during the day, or due to an International transaction fee (your bank can tell you which it was).
Your screenshot of the Google FX Rate is showing a 1M average FX Rate from yesterday which will never match what your bank is using. Your bank will use a spot rate based on what it's treasury desk's rates are (it's how banks make money trading FX) - FX rates against the USD have moved considerably between 25 June and today.
LINDEX - Buying Game Tokens (Linden Dollars) for use in Second Life to purchase things (e.g. Avatar clothing)
The LINDEX is only used for buying in game tokens - "Linden Dollars" for purchase of items in Second Life (or selling any surplus you have if you need a refund on your game tokens). The math will however follow the same methods as above for those in Australia. However, you will have an additional USD 1.49 added as a fee first for using the LINDEX to purchase game tokens. The fee is larger if you sell Linden Dollars for a refund back into USD.
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1 hour ago, Chic Aeon said:
I uploaded yesterday and just now with no errors. Furniture, not house. Using Firestorm but not the new EEP Beta.
If you are using the Linden viewer, then maybe try another viewer? If you are uploading on Aditi (I was not) then it could be that.
Thanks I could replicate it on both Beta and Main using Firestorm too. I did manage to get uploaded using my own sim eventually. It feels like any file over 1mb chokes slightly. I say feel because I haven't had time to test - albeit I did upload a simple cube without issue with a tiny file size.
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Have had the same all day and yesterday - thought it was just me. Been tearing my hair out for a Fameshed setup - using Firestorm.
Beta grid + regular.
2020-11-01T17:59:34Z WARNING #CoreHttp# llcorehttp/_httppolicy.cpp(434) stageAfterCompletion : HTTP request 0x7f92b44d5620 failed after 0 retries. Reason: Linden Catch-All (Http_499)
2020-11-01T17:59:39Z WARNING #Mesh# newview/llmeshrepository.cpp(2803) onCompleted : Upload failed. Reason: Linden Catch-All (Http_499)
2020-11-01T17:59:39Z WARNING #Mesh# newview/llmeshrepository.cpp(764) log_upload_error : Error in stage: upload, Reason: Linden Catch-All (Http_499)
2020-11-01T17:59:39Z WARNING #Mesh# newview/llmeshrepository.cpp(775) log_upload_error : error: {'identifier':'NetworkError','message':'Linden Catch-All'}
2020-11-01T17:59:39Z WARNING #Mesh# newview/llmeshrepository.cpp(776) log_upload_error : mesh upload failed, stage 'upload', error '', message 'Linden Catch-All', id 'NetworkError'
2020-11-01T17:59:39Z WARNING # newview/lltoastalertpanel.cpp(182) LLToastAlertPanel::LLToastAlertPanel : Alert: Phanto9m2 failed to upload: Linden Catch-All -
19 minutes ago, Nalates Urriah said:
Wow... Everyone has an opinion... few facts. The problem here is the majority of those opinions are from those not making any serious money in SL and lack any access to actual information about SL. Only a couple here are making moderate money. There is a lot of chaff to be sorted from the grain... @riverjoy
NWN posted in 2017 that SL users were taking US$60 million per year out of the game. (Ref) There is advice for RL investors that explains the SL economy. See: Second Life Economy. There are a number of articles that deal with protecting Intellectual Property rights in SL, which if you make anything that is successful will become a major concern.
$60,000,000/600,000 users = $100/user... I make about that much per year from the marketplace. Pays for my annual Prime account. I don't want to work that hard in SL. I make way way more per hour in RL. But, a huge number of people pour cash into SL. So some are taking healthy incomes from SL. We have no idea how many. So the idea 100s make big money... that is a guess or opinion with little to no basis.
My per hour rate in SL is pitifully low. I think the only item I have that comes close to paying me a decent RL return is my Model Shape Tool. It has taken years to get there. But, if I made something everyone had to have...
Any business that is going to invest money in a project studies it FIRST. You need to know and understand SL; the tech, the economy, the people... There are a number of things people need to make their SL better or more fun. There are a number of tedious tasks people would like to eliminate. I make stuff I want that helps ME. So, I don't bother with studies or much planning. If you are serious about making a good RL income from SL you WILL need to do your home work. You've gotten some interesting ideas in this thread.
I do the things I find fun. If one of those starts to pay well... I'll do more of it.
I have no doubt that anyone that thinks and works hard can build a RL income based in SL. However a number of fields are fragile and high risk. One of the mesh-head makers just went through a DMCA lawsuit. I suspect that had a huge financial and emotional impact. So, there is a huge amount to consider.
Asking for serious financial advice in the forum, IMO, is a noobs mistake... most in SL don't even understand the Lindex currency exchange. Track down those you suspect are making serous money in SL and talk with them.
Not sure who is the wheat and chaff...
We ran a Lindex education “effort” over on Facebook start of 2020. In a closed group of a few hundred content creators, event organizers, land barons etc we started a push to help maximize returns. It was amazing how many did not know the basics of limit sells, how to time selling, why selling one point off the market was losing them a minimum of 200 dollars per annum and so forth.
There are some materials still around for it that get shared. The essence of this is to run a Second Life business needs a mix of financial skill as well as all the creative ones (if a content creator).
The point of me mentioning this is I offered to LL to give them the materials and to have it up on a blog post they were hoping to have up on Lindex education. Sadly they never got the blog up and running.
With a lack of specific materials (not on some third party blog that new users likely won’t discover initially) where else should they start a conversation? This particular thread was not the right opener but it’s also not the right approach to belittle new joiners to SL (that’s not directed at you, it’s general).
Also please god do not link to Investopedia they still haven’t corrected their misunderstanding on what a virtual convertible currency is and have used appalling sources generally on SL topics. If you follow their info you would end up in hot water with the IRS eventually.
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1 hour ago, Caroline Takeda said:
Forget about jobs in that case.
There is NO job in Second Life which will get you that much.
There is only one way to make that kind of money:
Found a business in SL, which requires skills and an investment.
Check out how other SL business owners work.
Look at what branches they operate in, what products they create and evaluate if you are able to compete with them:
Some profitable but highly competitive SL branches:
- Real estate
- Fashion
- Furniture
- MediaWhen you browse through marketplace you will find a couple of merchants being very successful. Have a look at those: Scandalize, Maitreya, Slink, Chung Estates, Dutchie, Rawage and others. This gets you an idea what is required and how to market your business.
Spoiler: It is a lot of work!
Those make even more than 500k a week.
Bear in mind that making money in sl is not the rule but exception for a few skilled and hard working few. From the 600 k monthly active users only about 5000 are cash positive.
Where are you getting your metrics from....:specifically.
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1 hour ago, FairreLilette said:
I got to thinking about this though, Charlotte, as my post said offer a HUD that is an ALL COLORS HUD and use no preset colors. Therefore, there is less product to list, less product that would use up prims in a store as each product would contain ALL colors on the tinter, so fatpacks could easily be below the average 1299 of the fatpacks since less merchandise, less prims like I'm stating above - if you follow what I am saying. It wouldn't really be a "fatpack" like fatpacks are now, but each item would contain all colors - thus less fuss, less work, etc, etc. No need to list individual colors or make demos for each individual color, just lots of less work.
If I had the money and/or the talent, this is what I would do. Also, some clothing makers are already coming down in price as if you read my whole post I said I am looking at two companies now that are offering fatpacks for 999 which has peaked my interest that is for sure as not only do I think the items super cute but saving that extra 300 lindens is a hair or shoes. So, I'm excited. I've only picked out one fatpack so far though at 999. I wasn't crazy about all their colors but I pass on so many items because the colors are not good. On some of the items I am looking at that are 999 the colors are eh just okay I also said in my original post about all this we are discussing. So, in my post, the fatpack is way different with my idea and not a fatpack like it is now. It's an all colors one product item and one demo to make. How much could you save on prims alone?
My numbers were just examples.
I think you have great ideas, getting them out there may mean somebody reads and picks up on it.
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7 hours ago, FairreLilette said:
Well, the world economies are changing Charlotte and not in a good way. If the dollar collapses which it will, import prices for the U.S. will sky-rocket causing American's to have less spending money, so this is a buyer's market unlike any buyer's market before. A buyer's market means the buyers have the upper hand and are sellers willing to make a sale and cut their price or not? It's the way of the world in business.
Also, with a SL business as opposed to a real life business, there is no risk in the utter madness of import price fluctuations in SL as there are going to be in real life.
When times get tough, perhaps even a depression, the tough need to get going and sometimes need to get going on a new business plan altogether. This is not a seller's market coming down the pike; but a buyer's market of unprecedented proportions and a buyer's market where the buyer will have far less to spend. So, consumers will either cut down or search out sales.
I love the idea of being able to have a lot of colors too because I cannot tell you the lost sales for creator's here where I've passed because the colors are awful. I'd prefer to wear color over black or white.
I half don't want to post a response on this as it's now so OT.
But I will mainly, so I can point at @Salt Peppermint chuckling at my post 😂.
I just wanted to respond around the RL economic items cited above, so creators don't think the above is a valid reason to why they must suddenly slash prices by 46% at this moment in time.My own viewpoint on the USD collapse may differ from people like Stephen Roach. Either way, the USD alleged collapse has not yet occurred, so creators don't need to panic price reduce as a result now. Whilst it's good to be aware of specific economic factors, you can judge pricing based on your own customer base, volumes of sale, and whether income targets are met.
There are multifaceted elements of global economies and whilst it is never wrong to prepare for the "worst" that can happen, you must also not devalue too early or be naive in what impacts you may (or may not) have. Personally, I much prefer "make hay whilst the sun shines", then "save for a rainy day" dual approach. If the market will bear 1299 for a fat pack keep it there, once it doesn't bear it you adjust price if needed (or add other value in to maintain price etc).
Lindex is one example where you can track how the rate moved from 260 to 239 in the seller's favor. This should give you an indication of supply/demand between residents. You can see the impact of growth during lock down. Once that slows (it's starting to) and if rates go back up, maybe that's the right time to price adjust. I know I tend to micro adjust if we start to see rates at 261 and above and also tied to the month income goals set for us. Pro creators will measure velocity of purchases combined with other factors such a price point, product reach etc. Conversely prices may actually go "up" if growth goes down as creators are selling to a smaller pool of customers to maintain their income levels, and if those customers will bear the cost, they will price accordingly.
There is one final other option, do I dare say it - if you want something very specific in relation to the colors you want, you could always ask that creator to see if they would be open to your ideas on color. I have often have people coming up with ideas for what I make, and actually ask customers what they would like. Then your specific issue is solved, versus having a creator change all their pricing and structure for your one user case. If they find many user cases, they can adjust as needed.
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14 minutes ago, FairreLilette said:
It's scary to consider starting a business right now with the world economies so fragile, a possible collapse of the dollar, a shift to silver and gold.
As far as making big money in SL, I think a clothing maker with super cute, super sexy, great fitting clothes that allows the customer to pick their own color instead of having any preset colors could be a big winner. I say this because I am constantly NOT buying many clothes because the colors are awful, just awful. I have to settle for white or black, sometimes a brown or camel and I am disappointed in just white or black as my options. But, also I think the clothes should be more affordable than say 1299 linden per fatpack. I am looking at two companies right now for clothing that I actually like very much and their colors are so-so blah but passable and their fatpacks are under one thousand per fatpack. So for a SL business... great colors and/or ALL colors with a tinter instead of a preset tinter and a lower price I think could be a huge hit, especially fatpacks around 699. These items just copy, the lower the price, the more would sell, I think.
To the OP I would say, find the talent to make the clothes, back them, but then one has to wait for "pay day". I've heard it takes about two years in RL to start making a profit from a new business. It may or may not be the same here 'if' it's a superb product and price. But, still, it's approximately 2 years of running a business in RL before profit. Most of the money needs to be put back into the business for the first two years.
I hope we don’t see more race to bottom on prices. 699 for a fat pack is fine for a sale, but under priced for a “regular” level of sales of an item imho. I like your Idea on colors though.
RL businesses can vary if you have little start up costs you can be in profit quickly. Many start up businesses that require significant investment can take years as you mention.
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I can’t speak for adult services, but from my experience the only way you will hit that number is be in the top tier of content creation preferably women’s fashion. Or churn a serious volume in home and garden with at least 3 releases a month and have a cracking PR approach and brand “style” and run it as your own business.
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On 10/15/2020 at 4:59 PM, jalardonis Darkwatch said:
not sure what the legality is here, but i just received an email from some company I've never heard of called docusign, claiming i owe taxes on revenue gained in Second Life, guess im going to ignore it and assume its a scam as it did not come directly from linden labs or any official government email address... actually came from a .net email address which screams fraud to me. i basically run my sim as a non-profit. most of the money i make in SL goes straight back into the ungodly amount of money LL charges for land, and sim upgrades to keep my visitors happy, if im going to start getting taxed on money that's not even going into my pocket, i think I'm done with second life and linden labs for good.
What document did they ask you to complete, was it a W9?
If it was a valid link you only have 30 days to complete or they can/will put your account on hold.
Rather than assume it’s not valid I personally would be protecting my account and raising a support ticket asking them to validate the from email address and document being requested as valid urgently.
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On 10/16/2020 at 1:32 AM, jalardonis Darkwatch said:
yeah, i hope you're right. in my experience if the US government is going to tax income, they're going to tax everything they can obtain records of, otherwise a lot of people could use it as a loophole for tax evasion, but i also think there is a limit of like 10K USD before you have to start reporting for taxes and i know I've never pulled nearly that much out. im no tax expert by any means, but its definitely concerning for someone in my position who's sales barely cover the rent to begin with. hopefully, as LittleMe Jewell said, the email i got was just a scam... if it wasn't, LL should seriously reconsider their system for distributing such notices.
There is no limit in the US before you have to start reporting for taxes, even if your income is zero and your tax payment is zero - you still need to submit your tax return.
10,000 USD is a misnomer and I think you are confusing allowances and/or reportable transactions. LL also report transactions as a Money Service Business that fall within certain parameters.
For any amount you covert into USD you report that is income.
For any land payment or LL Fees you pay in USD you can report that as a deductible.
For ease it's best to (in line with the tax reporting calendar) ensure you bring any surplus Linden Dollars to zero and into USD on the final day so you have a "clean" reporting period for income and don't accidentally fall into the whole argument over "property/assets" / "what is a virtual convertible currency".If you are paying for your land in Linden Dollars to another resident and netting to zero in-world (i.e. total sales are equal to, or are less than, your land rental payment in Linden Dollars) - you wouldn't have any USD income to report....how you do your tax return in that scenario is up for discussion still
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4 minutes ago, Doc Carling said:
Charlotte, what you quoted was my reply to Chic.
Well, I guess you know that. As for my language. Forgive me that I use a common language. I'm not an economist.
And mine was a reply to you so correctly quoted. No forgiveness needed your opinions are always welcome and I enjoy the conversation on how we all see things differently. Its one of the things that make SL great in my own humble opinion. Have a lovely evening.
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9 minutes ago, Doc Carling said:
I spend as much as you and everyone to make our world in the almost 14 years which I'm a resident, be assured.
And if I think Premium for all is the answer? Anyway, I see that Linden has to face new wishes and expectations each day and from all sides, but when it comes to pay, they get to hear, oh, sorry, not me. lol
Yeah sorry you have lost me apologies. These people whom you speak of I have never encountered so I have not had that same experience as you.
Also I spend little... just one sim payment. But I generate fees that I pay to Linden Lab across my sales, cash outs, Lindex fees etc based on Tier 2 business level cash outs. Again a revenue generator not a “spender”....
It has been fun to discuss this, all opinions are interesting and let’s hope LL continues to make the right decisions financially and that non premium accounts remain and contribute to the healthy economy that exists today.
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12 minutes ago, Doc Carling said:
I think we have a misunderstanding here. My statement wasn't adressed to you. Yes, one can't express in exact numbers what's the support or contributions of volunteering residents is worth in cash money. Actually one can only guess the value. And as long one hasn't hard facts one guess is as good as the other in my opinion. If the term "thorn in their eyes" is disturbing your, replace it with "they are a financial loss." And please, I'm talking about common business rules. People which don't buy ARE a financial loss for a profit oriented services selling company. That is a matter of fact and not my assumption. If you think I'm totally wrong, that's fully ok for me. But please don't take my reply as my personal opinion about free accounts.
Sorry you quoted me hence it appeared you were addressing my comments
If you didn’t mean to perhaps a fresh post would have worked without the quote.
As I think I said the assumption that people who aren’t premium don’t “buy” is the wrong assumption if that helps.
The art of making profit across traditional channels combined with intrinsic value add behavior is a balancing act. I don’t feel like I need to keep repeating this, but this is an economy with a virtual world attached. Free accounts is a misnomer often misunderstood by those without an economics background / and who do not understand the specific fee structure and cash flow you would attribute to something like Second Life. You think it’s a financial loss, but in reality it’s quite the opposite (again due to the fee based economy that exists).
I don’t think my explanations will help you, but where you think financial loss, I see growth opportunity and fee generating consumer bases.
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44 minutes ago, animats said:
Ruth 2 comes fairly close. New users can get Ruth 2 at a new tutorial at New Resident Island. (Creators can get Ruth 2, as a Blender file, from Github.) Ruth 2 is mesh, and fits most mesh and fitmesh clothing created for classic avatars. Plus it's Bakes On Mesh compatible.
This simplifies the problems of new users. If you just buy fitmesh clothes intended for classic avatars, it pretty much works. Plus Ruth 2 can wear texture clothes, so you can mix a mesh jacket with a texture T-shirt. The tutorial at NRI is set up that way, showing users how simple it is to use Ruth 2 if you stick to the easy cases. Dealing with non-fitmesh, other avatars, and related problems can be left for later.
Roth 2, the male version of Ruth, needs some work to be as useful with existing clothing. I've been saying more on that in another forum.
You know when you say you learn something new everyday - just reading through that post again I noted Ruth 2. I had no idea (shame on me). Thanks for the heads up and education, I am going to take a look! Appreciate it
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Casper is Down
in Merchants
Posted · Edited by Charlotte Bartlett
It was for another missing transaction before the outage so not intricate. I will add more to my tickets. But from memory caspervend struggles with missing transactions when they occur in normal operation too. Quite a few merchants have had that issue (discussed in our closed merchant Facebook group). We now don’t rely on the history in caspervend for that reason and do manual reconciliations monthly.
I will pop the group add request to the outstanding tickets, thanks so much!