Tech issues- White Vertical Bars in Firestorm

[Midnightamber Berithos]

A couple of weeks ago white vertical bars appeared on my Firestorm.  I tried all sorts of things and thought initially that it was my computer after various  tests and updates to my computer and graphics card the lines are still there.  I tried uninstalling and doing a clean install but the bars are still there.  I stepped back to the last version but the bars are still  present.   I decided to check the SL viewer and Alchemy viewer but the bars are not showing on those viewers even with the same w/l and graphics settings and can be clearly seen even on the lowest graphic setting and with advanced lighting off.    The bars are visible on all regions and visible with most w/l.  Anyone know if this is a setting issue or an actual   Firestorm  bug?

. 

Firestorm Viewer

 

SL Viewer

 

Alchemy Viewer

 

 

Edited February 2, 2021 by Midnightamber Berithos
change photo

[Gage Wirefly]

18 minutes ago, Midnightamber Berithos said:

A couple of weeks ago white vertical bars appeared on my Firestorm.  I tried all sorts of things and thought initially that it was my computer after various  tests and updates to my computer and graphics card the lines are still there.  I tried uninstalling and doing a clean install but the bars are still there.  I stepped back to the last version but the bars are still  present.   I decided to check the SL viewer and Alchemy viewer but the bars are not showing on those viewers even with the same w/l and graphics settings and can be clearly seen even on the lowest graphic setting and with advanced lighting off.    The bars are visible on all regions and visible with most w/l.  Anyone know if this is a setting issue or an actual   Firestorm  bug?

. 

Firestorm Viewer

 

SL Viewer

 

Alchemy Viewer

 

 

Try posting your hardware configuration, from Help, About Firestorm so if someone comes along perhaps they can better help you. 

[Midnightamber Berithos]

Thank you Gage.

CPU: Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz (2496 MHz)
Memory: 8055 MB
OS Version: Microsoft Windows 10 64-bit (Build 19042.746)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce GTX 1050/PCIe/SSE2
Graphics Card Memory: 4096 MB

Windows Graphics Driver Version: 27.21.14.6140
OpenGL Version: 4.6.0 NVIDIA 461.40

RestrainedLove API: (disabled)
libcurl Version: libcurl/7.54.1 OpenSSL/1.0.2l zlib/1.2.8 nghttp2/1.40.0
J2C Decoder Version: KDU v8.0.6
Audio Driver Version: FMOD Studio 2.01.05
Dullahan: 1.8.0.202007261348
  CEF: 81.3.10+gb223419+chromium-81.0.4044.138
  Chromium: 81.0.4044.138
LibVLC Version: 2.2.8
Voice Server Version: Not Connected
Settings mode: Firestorm
Viewer Skin: Firestorm (Grey)
Window size: 1920x1001 px
Font Used: Deja Vu (96 dpi)
Font Size Adjustment: 0 pt
UI Scaling: 1
Draw distance: 128 m
Bandwidth: 1450 kbit/s
LOD factor: 2
Render quality: High (5/7)
Advanced Lighting Model: No
Texture memory: Dynamic (3072 MB min / 10% Cache / 10% VRAM)
VFS (cache) creation time (UTC): 2021-1-27T21:12:27
Built with MSVC version 1916
Packets Lost: 3/28,522 (0.0%)
February 01 2021 17:08:10 SLT

[Gage Wirefly]

54 minutes ago, Midnightamber Berithos said:

Thank you Gage.

CPU: Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz (2496 MHz)
Memory: 8055 MB
OS Version: Microsoft Windows 10 64-bit (Build 19042.746)
Graphics Card Vendor: NVIDIA Corporation
Graphics Card: GeForce GTX 1050/PCIe/SSE2
Graphics Card Memory: 4096 MB

Windows Graphics Driver Version: 27.21.14.6140
OpenGL Version: 4.6.0 NVIDIA 461.40

RestrainedLove API: (disabled)
libcurl Version: libcurl/7.54.1 OpenSSL/1.0.2l zlib/1.2.8 nghttp2/1.40.0
J2C Decoder Version: KDU v8.0.6
Audio Driver Version: FMOD Studio 2.01.05
Dullahan: 1.8.0.202007261348
  CEF: 81.3.10+gb223419+chromium-81.0.4044.138
  Chromium: 81.0.4044.138
LibVLC Version: 2.2.8
Voice Server Version: Not Connected
Settings mode: Firestorm
Viewer Skin: Firestorm (Grey)
Window size: 1920x1001 px
Font Used: Deja Vu (96 dpi)
Font Size Adjustment: 0 pt
UI Scaling: 1
Draw distance: 128 m
Bandwidth: 1450 kbit/s
LOD factor: 2
Render quality: High (5/7)
Advanced Lighting Model: No
Texture memory: Dynamic (3072 MB min / 10% Cache / 10% VRAM)
VFS (cache) creation time (UTC): 2021-1-27T21:12:27
Built with MSVC version 1916
Packets Lost: 3/28,522 (0.0%)
February 01 2021 17:08:10 SLT

I see nothing out of the ordinary here and it's especially odd since the other viewers render normally.  @Whirly Fizzle may be able to help you...Hopefully she sees this!

[Rowan Amore]

The lighting on the firestorm viewer does look different to me.

[Midnightamber Berithos]

I used Midday on each viewer but the bars create a kind of haze over the screen that seem to really impact the color and shading.   I don't see it anywhere but Firestorm. 

[Midnightamber Berithos]

Woohoo!  I think I got it!  I went to a skybox and stood next to a black wall. I noticed the bars actually look like a blurring or almost like an aura so I browsed through the graphics settings and under Rendering I saw something called "Render Glow".  I unchecked it and the bars vanished no matter where I went or which windlights I used it is gone.  So if anyone else runs into that try unchecking Render glow.  I am not sure what the function of that tool is but it definitely messed up my graphics. 

Many thanks to  Gage and Rowan for their comments.  I really appreciate it!

[Solar Legion]

Render Glow should not be causing that unless it was somehow set above the default. Though there could also be other settings that rely on Glow that could cause that.

Edited February 2, 2021 by Solar Legion

[Midnightamber Berithos]

good to know Solar.  Does it need to be checked and set at a low level or whatever the default level is?

[Christhiana]

Check if your not wearing anything on your screen like a fullscreen hud.

[Maryanne Solo]

Window size: 1920x1001 px  🤔
Odd ratio?

1920 x 1080 here.

Edited February 2, 2021 by Maryanne Solo
Added mine.

[Arduenn Schwartzman]

50 minutes ago, Maryanne Solo said:

Window size: 1920x1001 px

I guess that leaves some room for the Windows task bar underneath.

[Solar Legion]

5 hours ago, Midnightamber Berithos said:

good to know Solar.  Does it need to be checked and set at a low level or whatever the default level is?

See if it happens when at the default level (2). Might be a bit but I'll see if I can trace down the other settings that can be affected by/affect Glow.

[Whirly Fizzle]

19 hours ago, Midnightamber Berithos said:

Woohoo!  I think I got it!  I went to a skybox and stood next to a black wall. I noticed the bars actually look like a blurring or almost like an aura so I browsed through the graphics settings and under Rendering I saw something called "Render Glow".  I unchecked it and the bars vanished no matter where I went or which windlights I used it is gone.  So if anyone else runs into that try unchecking Render glow.  I am not sure what the function of that tool is but it definitely messed up my graphics. 

Many thanks to  Gage and Rowan for their comments.  I really appreciate it!

Setting non-default glow settings can cause weird effects like this.
You can enable "Render Glow" again.
Then open Phototools: ALT+P
Go to the DOF/Glow tab.
In the "Glow Settings" section, click the D button next to all the settings to reset them to default & that should fix it   

[Midnightamber Berithos]

Thanks everyone,  my screen size changes depending on what kind of photos I am taking.  Sounds weird I know but it works for me.  I change the screen size for in world image cropping for my photos.  I do nearly no RL editing I try to do it all with SL tools and that means sometimes  changing the screen size to my needs at the moment.  That might be how I got my Render Glow messed up since I was also tweaking other things to see the effect like shadow quality  and w/l transition time.

Whirly I will look at the Render Glow again and see how your suggestions impact my viewer.  Thank you all for the suggestions, I was feeling terribly lost and concerned about possibly having to give up Firestorm.  The upside is that I learn from the comments. 

 

[Midnightamber Berithos]

Quick follow up I logged in and adjusted the settings as you suggested Whirly and it actually added more clarity to my screen.  Now that I think about it I do remember tweaking the glow settings in Phototools to see what effect it would have on the lighting. At the time the changes were not obvious but as I moved around SL I noticed the white bars but didn't connect the issue with the glow setting changes.  Thank you so much I won't be doing that again!  😊