I bought wedding rings from a well known and popular jewellery seller I once thought were the best in SL. I bought them from the store as opposed to on MP. The store purported that the rings would work with Bento if you attached them to the left ring finger and then edited them into the correct position. They do not work and the rings do not move with the finger but remain in mid air. I took their word, being that they are one of the most popular and prominent stores in SL and the notice "Works with Bento!" was plastereed all over the store.
I have written to the head of this Store, both in game and on their "one day reply" Facebook Page. I have written three times without the courtesy of a reply. I attached a copy of the entry in my Linden transactions showing that I did indeed purchase them and I gave at least two weeks for reply each time in case of holiday or illness.
L$2,499 is not a small amount to just write off because a store gave me false assurances and are now refusing to communicate with me. This is not good conduct.
Support Tickets do not seem to cover this kind of complaint. Can anyone please give me some advice as to how to proceed. I am loathe to just forget about it, not just because of the money, but I don't believe people should get away with this kind of behaviour and ignore a customer and keep their money under circumstances like these. I have now bought different rings which fit and work perfectly.
Any advice would be greatly appreciated. Thank you
Question
Tallulah Bilavio
I bought wedding rings from a well known and popular jewellery seller I once thought were the best in SL. I bought them from the store as opposed to on MP. The store purported that the rings would work with Bento if you attached them to the left ring finger and then edited them into the correct position. They do not work and the rings do not move with the finger but remain in mid air. I took their word, being that they are one of the most popular and prominent stores in SL and the notice "Works with Bento!" was plastereed all over the store.
I have written to the head of this Store, both in game and on their "one day reply" Facebook Page. I have written three times without the courtesy of a reply. I attached a copy of the entry in my Linden transactions showing that I did indeed purchase them and I gave at least two weeks for reply each time in case of holiday or illness.
L$2,499 is not a small amount to just write off because a store gave me false assurances and are now refusing to communicate with me. This is not good conduct.
Support Tickets do not seem to cover this kind of complaint. Can anyone please give me some advice as to how to proceed. I am loathe to just forget about it, not just because of the money, but I don't believe people should get away with this kind of behaviour and ignore a customer and keep their money under circumstances like these. I have now bought different rings which fit and work perfectly.
Any advice would be greatly appreciated. Thank you
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