What is the longest it has taken for a process credit for you?

[MMB Jameson]

I sent in to process credit and it is going on 3 weeks, it is still in progress. I have never had a process credit take this long, have any of you? The credit I requested before this one took 5 business days. Should I contact LL and ask about it or does it sometimes take this long and not to worry? 

Edited April 10, 2019 by MMB Jameson

[Chic Aeon]

In case you cash out a fair amount of money they might have asked for personal information (a US tax thing) and you might have missed the email (I never received mine long ago). So check your TICKET STATUS.   If they have asked for you to prove who you are and you don't comply you may lose your money.    I cashed out on the 24th and got the money transferred within a week (not sure exactly) so there is no GENERAL issue. 

Also you can chat up support if you are premium or otherwise send in a ticket. 

[MMB Jameson]

I'm not sure what a ticket status is, I have not put in a support ticket yet, are they the same thing? I did just thoroughly go through my email and I do not have anything from LL. I am not a premium member, maybe I should send in an email to ask. Thank you for your help

[Lindal Kidd]

No, not an email.  LL doesn't respond to that.  You could either file a Support Case (Help/Support/Create Case from your Dashboard page) or you could call Billing at 800-294-1067 or 703-286-6277

[MMB Jameson]

I created a support ticket. They told me they sent an email the day after I requested the process credit that said I need to answer some questions, I searched my email thoroughly and there is no email from them. I even checked inside of other emails to be sure that it wasn't thrown in with another email. I responded and asked them to please resend the email. They just responded back that they have sent my issue to a specialist. Now I am worried I am not going to get my money. I don't understand this, I have processed credit numerous times and have ever had an issue. This last time is the most I have asked to process so maybe that is the reason, I don't know.

[Rolig Loon]

Check your spam filter, and double check to be sure that the e-mail address you gave Linden Lab is correct.

As Chic says, Linden Lab has to be very careful not to run afoul of the feds or state tax authorities.  Governments are justifiably suspicious of on-line environments that can be used for money laundering or simply to avoid paying income taxes. They look closely at businesses like Linden Lab to be sure that they have proper safeguards in place.  Linden Lab, therefore, needs to ask residents questions whenever they are doing anything that seems unusual, like buying and selling large amounts of money, or making many transactions in a short time.

[Ethan Paslong]

7 hours ago, MMB Jameson said:

 I responded and asked them to please resend the email.

unless LL changed things, that email is also as open issue in your support page. Thats most likely the reason they don't resend it.
In that ticket is also a time you have to respond, and what info to send.

[MMB Jameson]

27 minutes ago, Ethan Paslong said:

unless LL changed things, that email is also as open issue in your support page. Thats most likely the reason they don't resend it.
In that ticket is also a time you have to respond, and what info to send.

I have checked, there are no open tickets besides the one I sent in. The specialist responded to me earlier today and said they resent the email and I have not received that email either. I checked every folder I have in Gmail and nothing, I triple checked everything. This email doesn't exist. I am starting to get really worried, especially after the specialist told me they resent it. I am afraid they are going to think I am a scammer or something and take my money away because I am not receiving these emails and they may think I am someone trying to pry for information or something, idk. What could be causing me to not be receiving these emails? Should I try to call support and see if that helps? I am hoping the next time they respond they can ask me whatever questions they need in the response and fix this issue. I am  having so much anxiety about this right now, this is a good amount of money on the line.

[Cindy Evanier]

29 minutes ago, MMB Jameson said:

I have checked, there are no open tickets besides the one I sent in. The specialist responded to me earlier today and said they resent the email and I have not received that email either. I checked every folder I have in Gmail and nothing, I triple checked everything. This email doesn't exist. I am starting to get really worried, especially after the specialist told me they resent it. I am afraid they are going to think I am a scammer or something and take my money away because I am not receiving these emails and they may think I am someone trying to pry for information or something, idk. What could be causing me to not be receiving these emails? Should I try to call support and see if that helps? I am hoping the next time they respond they can ask me whatever questions they need in the response and fix this issue. I am  having so much anxiety about this right now, this is a good amount of money on the line.

Log into your dashboard at https://secondlife.com    

Go to Account -  Change email settings   (don't change anything)   Check its the same email address you are expecting it to be and the one LL are sending your emails to.

[MMB Jameson]

3 minutes ago, Cindy Evanier said:

Log into your dashboard at https://secondlife.com    

Go to Account -  Change email settings   (don't change anything)   Check its the same email address you are expecting it to be and the one LL are sending your emails to.

It is the same email.

[Cindy Evanier]

2 minutes ago, MMB Jameson said:

It is the same email.

Is the little tick there to say its verified?  Do you receive offlines from SL to that email without problems?  Try adding LL to a Gmail whitelist.   (google tells me like this}:

1. Mouse over the Settings menu icon and select Settings.
2. Click Filters and then Add.
3. Enter a Filter Name.
4. Either. enter the domain of the email you want to whitelist in the Sender field, or. ...
5. Select Inbox as the folder to deliver the email to.
6. Click Save and then click Save again

[MMB Jameson]

10 hours ago, Cindy Evanier said:

Is the little tick there to say its verified?  Do you receive offlines from SL to that email without problems?  Try adding LL to a Gmail whitelist.   (google tells me like this}:

1. Mouse over the Settings menu icon and select Settings.
2. Click Filters and then Add.
3. Enter a Filter Name.
4. Either. enter the domain of the email you want to whitelist in the Sender field, or. ...
5. Select Inbox as the folder to deliver the email to.
6. Click Save and then click Save again

Yes my email is verified. I do receive emails from Second Life and Linden Lab just fine usually. I will wait until Monday and see if I hear back and what happens from there. Hopefully this can be solved.

[MMB Jameson]

I want to update. LL responded to me yesterday and told me I can just send them a copy of my ID to them in the ticket system since I am not receiving the emails. I never did figure out why I wasn't receiving the emails. I sent that in and they let me know I will be getting my credit shortly. I received the money not long ago so all is well. I am so happy this was solved, and it was a pretty easy solution. Anxiety finally relieved.