Tech Robonaught Posted April 5, 2019 Share Posted April 5, 2019 (edited) Are we not able to issue refunds via Marketplace? If for whatever reason I do issue a refund in world I get shafted on the Marketplace fees? Edited April 5, 2019 by Tech Robonaught Link to comment Share on other sites More sharing options...
Wulfie Reanimator Posted April 5, 2019 Share Posted April 5, 2019 As far as I know, you can't give a refund to a customer directly through Marketplace. But if someone is asking for a refund, I think it would be reasonable that you only refund them the money you received after fees. (Though I'd imagine the few lindens you save are not worth the potential ire from the customer for "stealing" or just "not giving a full refund.") 1 Link to comment Share on other sites More sharing options...
Fionalein Posted April 5, 2019 Share Posted April 5, 2019 One Linden wrote something about how to get the MP fee back ... search Forums on how that works... Link to comment Share on other sites More sharing options...
Cindy Evanier Posted April 5, 2019 Share Posted April 5, 2019 Just now, Fionalein said: One Linden wrote something about how to get the MP fee back ... search Forums on how that works... I remember something about that too. Maybe it was around the time gifting was messed up and merchants were having to refund customers Link to comment Share on other sites More sharing options...
Pamela Galli Posted April 5, 2019 Share Posted April 5, 2019 Merchants can file a support ticket for a refund but that may be only for things like failed delivery or some other LL screwup. Otherwise if LL has effectively provided the services of listing and delivering, why should they be responsible? i always eat the commissions, they amount to so little money. 4 Link to comment Share on other sites More sharing options...
Jules Catlyn Posted April 5, 2019 Share Posted April 5, 2019 47 minutes ago, Pamela Galli said: i always eat the commissions, they amount to so little money. I do the same. It just is not worth the headache. 1 Link to comment Share on other sites More sharing options...
Moderators Dakota Linden Posted April 12, 2019 Moderators Share Posted April 12, 2019 Greetings! It is not possible to refund a buyer through the Marketplace system. If a buyer has requested a refund, you may refund them the amount they paid, including commission, and then create a Support Ticket and let us know that you refunded the buyer and we will be happy to refund you the commission. Please include the Marketplace Order Number, the name of the item, the price, and a copy of the Transaction (refund) from your own transaction log. This makes it easier to pull up the order and see how much the seller paid in commission on the sale, and then refund them that amount. 3 Link to comment Share on other sites More sharing options...
JoJo Aurelia Posted May 11, 2019 Share Posted May 11, 2019 I eat the fees but make them rerun my no copy script. Link to comment Share on other sites More sharing options...
Facebook
Instagram
Twitter
YouTube
Flickr
Recommended Posts
Please take a moment to consider if this thread is worth bumping.
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now