log in

[Starlight Zsun]

log in stops at "loading world"   computer keys do not respond  and I need to control alt delet to get out?????

 

[Cindy Evanier]

5 minutes ago, Starlight Zsun said:

log in stops at "loading world"   computer keys do not respond  and I need to control alt delet to get out?????

 

we could do with a bit more information.  How long has this been happening?  have you reset your router?  Are you wireless or wired in?  

This might help 

http://blog.nalates.net/2011/10/26/troubleshoot-your-sl-connection/

 

 

[Starlight Zsun]

im wired .. been this way since 20 oct. have not reset router … I assume it means to do a power off reset?

thank you for responding.... and the link... computer works normally in all other ways so far... 

search and watch you tube and such

 

 

Edited October 22, 2018 by Starlight Zsun
more info

[Rolig Loon]

What Cindy is saying is that you have a connection problem, but we can't tell much more about it without further information.  Most connection issues are in or very close to your own machine, which is why she asked about rebooting your router and modem.  You may have a perfectly good Internet connection for doing simple things like e-mail, web browsing, and watching YouTube videos, but SL demands a very steady two-way connection so that the Linden Lab servers and your computer are completely in sync. If the connection is dropping packets of data or has a slow node somewhere, you will not be able to make or maintain a connection.

EDIT:  Yes, disconnect your modem and router from the power for a minute or so, then reconnect them and restart your computer.  That will clear up many issues.  If it doesn't solve your problem, start looking carefully at the suggestions in Nalates's article at the link Cindy provided.

Edited October 22, 2018 by Rolig Loon

[Starlight Zsun]

ok cool...wonderful folks  here to help...thank you so very much.....

[Ariella72]

  this  has  been  going  on  for  a  lot  of  members I have   had  the  same  problem  have  done  everything  even  called   the   isp  it  comes   back  to  SL   said   as  it happens to  15  of  my  friends   all  having  the  same   problem  all  started  at   08 00   on  10/20/2018   and  they  still  cannot   get  on   SL  said  they  did  have an outage  on   that  day .

 

[LittleMe Jewell]

6 minutes ago, Ariella72 said:

  this  has  been  going  on  for  a  lot  of  members I have   had  the  same  problem  have  done  everything  even  called   the   isp  it  comes   back  to  SL   said   as  it happens to  15  of  my  friends   all  having  the  same   problem  all  started  at   08 00   on  10/20/2018   and  they  still  cannot   get  on   SL  said  they  did  have an outage  on   that  day .

 

Is your problem the EXACT same one as the OP?  i.e. log in stops at "loading world" 

If not, you should probably start a new thread.

When you say you "have done everything", please provide a detailed list of everything that you did. 

And are you saying that you and 15 of your friends have all not been able to log in to SL at all since 10/20/2018?   

[Ariella72]

  this  has  been  going  on  for  a  lot  of  members I have   had  the  same  problem  have  done  everything  even  called   the   isp  it  comes   back  to  SL   said   as  it happens to  15  of  my  friends   all  having  the  same   problem  all  started  at   08 00   on  10/20/2018   and  they  still  cannot   get  on   SL  said  they  did  have an outage  on   that  day .

   did  clean   installs   of   the   sl   viewers,   formated   hard  drive    did  a  clean  install  of  windows  10 ,    reset   the   isp,    called   SL 

 

[Ariella72]

icket Updated - [#1262404]

 

 

Inbox

x

 

 

 

Second Life Support <secondlife-support@lindenlab.com>	Sat, Oct 20, 11:00 PM (2 days ago)
to me

 

 

 

 

 

 

 

Dear MahlikHenderson Resident,

There is a new comment on your ticket. You can view your ticket by visiting https://lindenlab.freshdesk.com/helpdesk/tickets/1262404
 

You can also reply to this email to add your comment.

Ticket comment 
MahlikHenderson Resident –

tryed   clean  in stall   tryed   makeing  a   new   account   same  thing  happens 

 

 

Sincerely,
Second Life Support Team

 

[Ariella72]

Ticket Received - [#1262746]

 

 

Inbox

x

 

 

 

Second Life Support <secondlife-support@lindenlab.com>	Sun, Oct 21, 7:21 PM (23 hours ago)
to me

 

 

 

 

 

 

 

Dear Ariella72 Resident,

We would like to acknowledge that we have received your request and a ticket has been created.
A support representative will be reviewing your request and will send you a personal response. 

To view the status of the ticket or add comments, please visit 
https://lindenlab.freshdesk.com/helpdesk/tickets/1262746

 

Ticket description as follows: 

 

 

will load  to    wold   then  stops  

 

 

Thank you for your patience.

Sincerely,
Second Life Support Team

[Cindy Evanier]

5 minutes ago, Ariella72 said:

icket Updated - [#1262404]

 

 

Inbox

x

 

 

 

Second Life Support <secondlife-support@lindenlab.com>	Sat, Oct 20, 11:00 PM (2 days ago)
to me

 

 

 

 

 

 

 

Dear MahlikHenderson Resident,

There is a new comment on your ticket. You can view your ticket by visiting https://lindenlab.freshdesk.com/helpdesk/tickets/1262404
 

You can also reply to this email to add your comment.

Ticket comment 
MahlikHenderson Resident –

tryed   clean  in stall   tryed   makeing  a   new   account   same  thing  happens 

 

 

Sincerely,
Second Life Support Team

 

That's just a standard email confirming they have your ticket and will get to it.  It doesn't tell us exactly what sort of problems you are having.   Please see LittleMe's questions above.

[Ariella72]

log in stops at "loading world"   computer keys do not respond  and I need to control alt delet to get out?????   cannot   even   move   or   put  on  clothing  when  i  was  able  to  log  in  for  2  min  then   got   black   screen  but   other  frinds  said  they  cold  see  me   

[Cindy Evanier]

6 minutes ago, Ariella72 said:

log in stops at "loading world"   computer keys do not respond  and I need to control alt delet to get out?????   cannot   even   move   or   put  on  clothing  when  i  was  able  to  log  in  for  2  min  then   got   black   screen  but   other  frinds  said  they  cold  see  me   

and this happens to 15 friends also?  

You should probably check your connection to SL.  Using the link in the posts  above for help: http://blog.nalates.net/2011/10/26/troubleshoot-your-sl-connection/

[Ariella72]

 done   every  thing  on  that  page     nothing works  if  i  make a   new  account   it  works for  a  day  then  the  same  thing  happens 

 

[LittleMe Jewell]

6 minutes ago, Ariella72 said:

log in stops at "loading world"   computer keys do not respond  and I need to control alt delet to get out?????   cannot   even   move   or   put  on  clothing  when  i  was  able  to  log  in  for  2  min  then   got   black   screen  but   other  frinds  said  they  cold  see  me   

This is totally typical of some sort of connection issue.

Reboot your router and modem.

Verify your connection speeds.  Go here:  https://www.bandwidthplace.com/ -- click the 3 lines next to 'Auto Select Server' and choose San Jose CA (that is a common LL connection location).  Let us know the Download, Upload and especially Ping values that are returned.

If you can get logged in, immediately hit Help / About -- copy that info and paste it here.  

If you can get logged in, hit Ctrl+Shift+1 to get the stats window up. Near the top, you should see Packet Loss and Ping Sim -- make a note of both values and post them here.

If you cannot log in, try a different sim -- try Pooley.

If you still cannot log in, bring up the viewer but don't try to log in.  Click Help / About - copy everything and paste it here.

 

[Ariella72]

74.24

Mbps

Upload

9.63

Mbps

Ping

82

[Ariella72]

Second Life Release 6.0.0.520636 (64bit)
Release Notes

You are at 121.8, 122.2, 23.7 in London City Gateway located at sim10552.agni.lindenlab.com (216.82.52.58:13004)
SLURL: http://maps.secondlife.com/secondlife/London City Gateway/122/122/24
(global coordinates 150,906.0, 232,314.0, 23.7)
Second Life RC Magnum 18.10.04.520268
Release Notes

CPU: Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz (3599.98 MHz)
Memory: 16283 MB
OS Version: Microsoft Windows 10 64-bit (Build 17134)
Graphics Card Vendor: Intel
Graphics Card: Intel(R) HD Graphics 630

Windows Graphics Driver Version: 24.20.100.6344
OpenGL Version: 4.2.0 - Build 24.20.100.6344

Window size: 1920x1017
Font Size Adjustment: 96pt
UI Scaling: 1
Draw distance: 128m
Bandwidth: 10000kbit/s
LOD factor: 1.125
Render quality: 3
Advanced Lighting Model: Enabled
Texture memory: 512MB
VFS (cache) creation time: October 22 2018 14:55:31

J2C Decoder Version: KDU v7.10.4
Audio Driver Version: FMOD Ex 4.44.64
Dullahan: 1.1.1080 / CEF: 3.3325.1750.gaabe4c4 / Chromium: 65.0.3325.146
LibVLC Version: 2.2.8
Voice Server Version: Vivox 4.9.0002.30313

Packets Lost: 0/5,091 (0.0%)
October 22 2018 16:30:13

 

then   lock  me  back  out 

as   soon  as   i  put  any  thing  on 

[Cindy Evanier]

3 minutes ago, Ariella72 said:

 

then   lock  me  back  out 

as   soon  as   i  put  any  thing  on 

Try logging in to Pooley as LittleMe suggested.  London City is definitely not a good place to start with connection issues.  Just type Pooley in your Log in location on the log in screen

[Ariella72]

Second Life Release 6.0.0.520636 (64bit)
Release Notes

You are at 128.0, 128.0, 11.0 in Pooley located at sim10540.agni.lindenlab.com (216.82.52.46:13017)
SLURL: http://maps.secondlife.com/secondlife/Pooley/128/128/11
(global coordinates 262,272.0, 257,664.0, 11.0)
Second Life Server 18.09.20.519894
Release Notes

CPU: Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz (3600 MHz)
Memory: 16283 MB
OS Version: Microsoft Windows 10 64-bit (Build 17134)
Graphics Card Vendor: Intel
Graphics Card: Intel(R) HD Graphics 630

Windows Graphics Driver Version: 24.20.100.6344
OpenGL Version: 4.2.0 - Build 24.20.100.6344

Window size: 1920x1017
Font Size Adjustment: 96pt
UI Scaling: 1
Draw distance: 128m
Bandwidth: 10000kbit/s
LOD factor: 1.125
Render quality: 3
Advanced Lighting Model: Enabled
Texture memory: 512MB
VFS (cache) creation time: October 22 2018 14:55:31

J2C Decoder Version: KDU v7.10.4
Audio Driver Version: FMOD Ex 4.44.64
Dullahan: 1.1.1080 / CEF: 3.3325.1750.gaabe4c4 / Chromium: 65.0.3325.146
LibVLC Version: 2.2.8
Voice Server Version: Vivox 4.9.0002.30313

Packets Lost: 0/715 (0.0%)
October 22 2018 16:39:24

same   thing  lock  up  after   1.30 min

[LittleMe Jewell]

Also, before logging in, pull up your preferences --- Me / Preferences -- and try reducing your bandwidth from 10000 down to around 1000-1500:

 

and until you get things resolved, you may want to disable the Advanced Lighting and Shaders -- uncheck the hilited boxes:

 

[Ariella72]

Second Life Release 6.0.0.520636 (64bit)
Release Notes

You are at 128.0, 128.0, 11.0 in Pooley located at sim10540.agni.lindenlab.com (216.82.52.46:13017)
SLURL: http://maps.secondlife.com/secondlife/Pooley/128/128/11
(global coordinates 262,272.0, 257,664.0, 11.0)
Second Life Server 18.09.20.519894
Release Notes

CPU: Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz (3600 MHz)
Memory: 16283 MB
OS Version: Microsoft Windows 10 64-bit (Build 17134)
Graphics Card Vendor: Intel
Graphics Card: Intel(R) HD Graphics 630

Windows Graphics Driver Version: 24.20.100.6344
OpenGL Version: 4.2.0 - Build 24.20.100.6344

Window size: 1920x1017
Font Size Adjustment: 96pt
UI Scaling: 1
Draw distance: 128m
Bandwidth: 1000kbit/s
LOD factor: 1.125
Render quality: 3
Advanced Lighting Model: Enabled
Texture memory: 512MB
VFS (cache) creation time: October 22 2018 14:55:31

J2C Decoder Version: KDU v7.10.4
Audio Driver Version: FMOD Ex 4.44.64
Dullahan: 1.1.1080 / CEF: 3.3325.1750.gaabe4c4 / Chromium: 65.0.3325.146
LibVLC Version: 2.2.8
Voice Server Version: Vivox 4.9.0002.30313

Packets Lost: 0/281 (0.0%)
October 22 2018 16:48:53

steel   same   problem

[MahlikHenderson]

 can  i get   help   i  haveing  the  same  problem   as  the others   here  i  did  get  a  reply  form   sl   and   did   what  they   ask    by    updateing  drivers  and  did  a  clean    install   and   its  steel   doing  it   any   ideal  what  to  do  now 

 

[Cindy Evanier]

6 minutes ago, MahlikHenderson said:

 can  i get   help   i  haveing  the  same  problem   as  the others   here  i  did  get  a  reply  form   sl   and   did   what  they   ask    by    updateing  drivers  and  did  a  clean    install   and   its  steel   doing  it   any   ideal  what  to  do  now 

 

Did you follow all the advice given on this thread?  Including the points in this  http://blog.nalates.net/2011/10/26/troubleshoot-your-sl-connection/

 

[MahlikHenderson]

yes    Ma'am   even   what   SL   tec   had  me  to  do  and   steel   not   working 

 

[Cindy Evanier]

Just now, MahlikHenderson said:

yes    Ma'am   even   what   SL   tec   had  me  to  do  and   steel   not   working 

 

Then you should probably get back to them.  You have supplied us with no information about your set up.  Help - About from the log in screen and paste all the information here. 

[Starlight Zsun]

hi..i was asking the same question yesterday... I did a power off reset on my modem,  I am hard wired to it, I did do a clean install of the latest version of sl... I got this message...…" "ERROR …       "ERR_NAME_NOT_RESOLVED"     "code 105"   ......  any advice?