log in

[Starlight Zsun]

log in stops at "loading world"   computer keys do not respond  and I need to control alt delet to get out?????

 

[Lindal Kidd]

Starlight, and others having connection problems:

Try using the free Google public DNS servers, instead of the server addresses provided by your ISP.  See here: https://developers.google.com/speed/public-dns/

[MahlikHenderson]

  i  have  a   hp  750- 624   desktop   with  16  gb  of   ddr 4  ram  ,    1  tb   drive   also  a  120  ssd    drive   , with    windows  10    64  bit   os  ,  Graphics Card: Intel(R) HD Graphics 630 on  bord   with   a   i7 - 7700    4  core     will  this  work  with   sl   or   shold  i   get  a   better  vedio  card   and  if  so  what   one    .  i    am   hard   wired     100  mbps    

 

[Lindal Kidd]

Mahlik, that should run SL, but don't expect terrific performance; yes, your video card could benefit from an upgrade.  I'd recommend one of the Nvidia GeForce cards.  Say a model 970 or better.

[Whirly Fizzle]

4 hours ago, MahlikHenderson said:

  i  have  a   hp  750- 624   desktop   with  16  gb  of   ddr 4  ram  ,    1  tb   drive   also  a  120  ssd    drive   , with    windows  10    64  bit   os  ,  Graphics Card: Intel(R) HD Graphics 630 on  bord   with   a   i7 - 7700    4  core     will  this  work  with   sl   or   shold  i   get  a   better  vedio  card   and  if  so  what   one    .  i    am   hard   wired     100  mbps    

 

@MahlikHenderson
I see  from your other posts you are having the problem filed at BUG-225655 - Viewer freezes while "Loading world..." - Intel HD 620 / Intel HD 630, Windows 10

This problem appears to have started with a recent Windows 10 update & is mostly affecting Windows 10 systems with Intel HD 620 & Intel HD 630 graphics, though there have been a couple of reports from users with Intel HD 530 graphics too.
No-one knows the cause yet.
Unfortunately installing the latest drivers directly off the Intel site does not fix the problem.

It's an odd one.
My laptop has Intel HD 630 graphics & I'm not affected.

 

Edited October 26, 2018 by Whirly Fizzle

[Whirly Fizzle]

@MahlikHenderson

What driver version do you currently have installed?
To find this out, go to Help -> About Second Life (About viewer name if using a TPV).
Click the "Copy to clipboard" button & paste all your system information here.

[Giovannino Limondi]

I've been having the same problem since 3 hours ago. 

My laptop has Intel HD 630 graphics whose version is Ver.24.20.100.6290. 

 

Second Life Release 5.1.9.519298 (64bit)
Release Notes

CPU: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (2808 MHz)
Memory: 8053 MB
OS Version: Microsoft Windows 10 64-bit (Build 17134)
Graphics Card Vendor: Intel
Graphics Card: Intel(R) HD Graphics 630

Windows Graphics Driver Version: 24.20.100.6290
OpenGL Version: 4.2.0 - Build 24.20.100.6290

Window size: 1920x1001
Font Size Adjustment: 96pt
UI Scaling: 1.4
Draw distance: 128m
Bandwidth: 3000kbit/s
LOD factor: 1.125
Render quality: 3
Advanced Lighting Model: Enabled
Texture memory: 512MB
VFS (cache) creation time: October 26 2018 03:11:50

J2C Decoder Version: KDU v7.10.4
Audio Driver Version: FMOD Ex 4.44.64
Dullahan: 1.1.1080 / CEF: 3.3325.1750.gaabe4c4 / Chromium: 65.0.3325.146
LibVLC Version: 2.2.8
Voice Server Version: Not Connected
October 26 2018 03:40:43

 

[LittleMe Jewell]

4 hours ago, Whirly Fizzle said:

This problem appears to have started with a recent Windows 10 update

And this is why I hate the way Windows handles their updates now and why I've overridden quite a few things associated with that stupid auto-update process.

[Starlight Zsun]

ahh … will SL solve this or is it up to us?

thanks for your post...

very helpful

[LittleMe Jewell]

1 hour ago, Starlight Zsun said:

ahh … will SL solve this or is it up to us?

thanks for your post...

very helpful

LL can't solve it until the exact problem is known, and it sounds like that is not the case yet.

Find your current driver version.  Then you could try going to the Intel site and downloading an older driver version than whatever you have and basically downgrade yourself to see if that fixes the problem.  Even if that does fix your problem, I'm pretty sure that Windows 10 will try to update the driver to the latest version again.  Thus you are then in a continuous cycle of having Windows update things and then you downgrading the graphics driver and rinse repeat over and over until the problem is actually solved.  Or you'd have to turn those updates off and that isn't an easy process and has its own disadvantages.  In any case, downgrading the driver version might at least indicate where the problem is and get you logged in.

[Starlight Zsun]

wow.. well im not to skilled on all this  you mentioned... I guess ill wait  to see if LL can come up with a fix..... thankyou so very much miss jewel.. hope I get to meet you in world one day

 

[Giovannino Limondi]

My last windows update date is Oct. 17 according to the windows update history, but I updated the graphics driver to ver. 24.20.100.6290 on 25th on my pc supplier's site. The strange thing is that I was able to use SL as usual until around 5pm 26th.

I tried updating the graphics driver to ver. 25.20.100.6326 on Intel site to no avail. 

I'm going to ask the pc supplier what the version of the driver was so I can roll back the graphics driver to see if that helps.

 

 

[Whirly Fizzle]

Thanks for all this info.

I've added it to the table of affected systems on https://jira.secondlife.com/browse/BUG-225655

[Giovannino Limondi]

So, I rolled it back to ver. 24.20.100.6025 and it works as before for the moment. 

[NachoLibra]

Try logging in with a brand new alt... Worked for me and I'd be interested to know if it works for you. My current theory is this is all to do with your avatar type and clothes.

See https://community.secondlife.com/forums/topic/429050-stuck-logging-into-viewer-oct-21st-2018/

[NachoLibra]

I had the same problem as Ariella but I'm OK now....See https://community.secondlife.com/forums/topic/429050-stuck-logging-into-viewer-oct-21st-2018/