iAJ Adored Posted April 21, 2011 Share Posted April 21, 2011 i am a seller on marketplace and the past 2 days i've had nothing but queued & partially failed deliveries, i'm losing a lot of money and ppl are iming me complaining but all i can tell them to do is wait. i got magic boxes on 2 different sims, i even tried to buy some of my own products and they stayed queued. what's going on? Link to comment Share on other sites More sharing options...
Horatio Clawtooth Posted April 21, 2011 Share Posted April 21, 2011 I also am seeing the same problem. I have not seen any notice about this so I wonder how wide spread it may be. Link to comment Share on other sites More sharing options...
Circe Ishtari Posted April 21, 2011 Share Posted April 21, 2011 Hi ^^ Yes, the same for me, it started April 21, 2011 03:15 am PDTuntil now (April 21, 2011 11:26 am PDT), there are many products not being delivered with the message "Undelivered" /" Not available for redelivery". ~Circe~ Link to comment Share on other sites More sharing options...
Arwen Serpente Posted April 21, 2011 Share Posted April 21, 2011 hmmm, I usually don't look at the status of my transactions unless I hear from a customer, but based on your message here, I went over and looked and low and behold, I too have "queued" and "being delivered" incomplete transactions. I have no idea what's causing it. Not a bad head's up for Merchants to take a look at the status of their transactions and see if anything unusual is going on for them too. Link to comment Share on other sites More sharing options...
iAJ Adored Posted April 21, 2011 Author Share Posted April 21, 2011 mine started yesterday but got worse today i have more failed deliveries than things that were actually delivered. Link to comment Share on other sites More sharing options...
Mitsuki Darkheart Posted April 21, 2011 Share Posted April 21, 2011 Is marketplace down even? Cause Me and my Partner actaully tried buying a couple of times and well it doesnt take our L$ and its just pretty much qued. im afraid to buy anything or try to get anything else now.... so why havent LL noticed? Link to comment Share on other sites More sharing options...
Circe Ishtari Posted April 21, 2011 Share Posted April 21, 2011 Hello Mitsuki, basically paid but non delivered items will be removed after time xxx from the list and your account will be credited back if they arent delivered. With your purchase the merchant has not been paid too, this happens after delivery (Sorry for my english, hope my text makes sense) Link to comment Share on other sites More sharing options...
Mitsuki Darkheart Posted April 21, 2011 Share Posted April 21, 2011 Thing is its not taking my L$ and apparently its happening to some of my friends on SL as well. so Im not the only one its doing it to. Link to comment Share on other sites More sharing options...
Horatio Clawtooth Posted April 21, 2011 Share Posted April 21, 2011 Yes it is not taking the customers money and on the merchant side of it my report shows that the state is undelivered and the payment status is Not Paid. These normally clear themselves out but I have one from yesterday still showing. Link to comment Share on other sites More sharing options...
CassyLark Posted April 21, 2011 Share Posted April 21, 2011 I have bought several items today and have encountered the same problem - $L not taken from my account, items qued for delivery. Not making any more purchases until we can find out what is going on. Link to comment Share on other sites More sharing options...
iAJ Adored Posted April 21, 2011 Author Share Posted April 21, 2011 i can't even get on the marketplace website at the moment Link to comment Share on other sites More sharing options...
Brooke Linden Posted April 21, 2011 Share Posted April 21, 2011 I just wanted to let people know that the Marketplace team is aware of and currently working on this issue. I'll post an update once it is resolved. Brooke Link to comment Share on other sites More sharing options...
Arwen Serpente Posted April 21, 2011 Share Posted April 21, 2011 Thank you! :smileyhappy: Link to comment Share on other sites More sharing options...
Medhue Simoni Posted April 21, 2011 Share Posted April 21, 2011 Good, cause I have like 10 undelivered transactions today. Link to comment Share on other sites More sharing options...
Brooke Linden Posted April 21, 2011 Share Posted April 21, 2011 We have cleared out the items that were waiting to be delivered. If you are still seeing issues, please let us know by contacting customer support or filing a JIRA. Thank you! Brooke Link to comment Share on other sites More sharing options...
Gwylym Loon Posted April 24, 2011 Share Posted April 24, 2011 Anything going on with this? I haven't had anything sell in at least a week. Not even a free tshirt has been delivered that normally has a few deliver each day. ANy ideas what is going on with the marketplace? Having probs getting to some parts of my account too. Link to comment Share on other sites More sharing options...
Darrius Gothly Posted April 24, 2011 Share Posted April 24, 2011 Double-check that your store items are Available, Active, have the proper rating .. and perhaps have a friend or use an alt to make some test purchases. If you still have problems, it would be a good idea to file a Support Ticket. Link to comment Share on other sites More sharing options...
Pamela Galli Posted April 26, 2011 Share Posted April 26, 2011 Support tickets are completely useless. I have lost count of how many items I have had delivery failures on -- and 2/3 of those are not repurchased. Then a slew of things that say were delivered but the customers say were not. Deliveries have been fine for a while and then suddenly they go wacko for days. I have reset, relinked, gone to the Magic Boxes page, put boxes in more than one sim, restarted the sims -- I forget what else to do. Link to comment Share on other sites More sharing options...
Toysoldier Thor Posted April 26, 2011 Share Posted April 26, 2011 Pamela Galli wrote: Support tickets are completely useless. I have lost count of how many items I have had delivery failures on -- and 2/3 of those are not repurchased. Then a slew of things that say were delivered but the customers say were not. Deliveries have been fine for a while and then suddenly they go wacko for days. I have reset, relinked, gone to the Magic Boxes page, put boxes in more than one sim, restarted the sims -- I forget what else to do. I would agree. Its one thing when an SLM item really fails delivery and the order detail shows it failed BUT like Pamela, I have had 3 customers in a week that state purchase they had made from me - that show to me that it was successfully delivered - they did not receive. AND I have been on the buying end of this same issue with SLM's collapsing and completely sales deliveries. I bought I gift last weekend - money was takem - no product was delivered - yet the merchant (thankfully a friend) said it shows it was delivered). This are just getting worse in SLM. Is this a why for the LL Commerce team to make us Merchants beg and demand the new LL DD system? Make the current system progressively worse so that whatever the DD does - we will be thankful that at least the collapsing current SLM sales delivery is behind us? Sorry folks... but things since January have not gotten better - only worse. Link to comment Share on other sites More sharing options...
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