HelenaHandcart Posted April 10, 2017 Share Posted April 10, 2017 Ok, so upon login, I can't get past the requesting region capabilities screen.. It goes to 2, 3 then shows an error. It is not a problem with my internet as my other avatar can log in. I've tried logging in at different sims, and still nothing. It has been 1 week - advice anyone? I'm pretty disappointed as this is my main avatar and haven't had this happen before. I've erased firestorm and re-downloaded.. I have no idea where my avatar was last in world - I had a bad crash and haven't been able to log in since. I've also tried logging in from the SL viewer. Any help would be appreciated, thanks so much. Link to comment Share on other sites More sharing options...
Ayesha Askham Posted April 10, 2017 Share Posted April 10, 2017 (edited) Helena, this sounds like a problem with the region you were on when you crashed or possibly your account data got scrambled. If where you crashed was different to your home point try changing your login location to home. If THAT fails, contact LL either via a trouble ticket or if you are Premium, via Live Chat. It was very unlikely to be your viewer, so reinstalling might actually complicate matters, but don't worry that is a minor issue. It is possible that your avatar is "ghosted" on that sim, but LL can sort that for you. Edited April 10, 2017 by Ayesha Askham to make sense Link to comment Share on other sites More sharing options...
HelenaHandcart Posted April 10, 2017 Author Share Posted April 10, 2017 Thanks Ayesha, I have tried logging in at various sims.. to no avail. I have contacted LL and filed a ticket, just more frustrating than anything else. It's just hung up on the region capabilities.. but I've encountered strange SL quirks before (ghosted avi) and this too will pass. I wondered if there was something else I could try that I hadn't done yet, hopefully LL get's ahold of me and helps me figure this out. Link to comment Share on other sites More sharing options...
Whirly Fizzle Posted April 10, 2017 Share Posted April 10, 2017 You said you already tried logging into different regions, which didn't help. The fact that your alts can login without any problem suggests the problem may be caused by the affected accounts inventory or possibly something worn on the affected avatar. If the affected account has a large, flat inventory structure causing the login to time out, then support have a special tool to deflatten your inventory. As a workaround for now, see if you can login if you clear cache. If you can then that pretty much proves the problem is a flat inventory structure. Link to comment Share on other sites More sharing options...
LittleMe Jewell Posted April 10, 2017 Share Posted April 10, 2017 9 minutes ago, Whirly Fizzle said: If you can then that pretty much proves the problem is a flat inventory structure. What is a flat inventory structure? As opposed to what? Link to comment Share on other sites More sharing options...
HelenaHandcart Posted April 10, 2017 Author Share Posted April 10, 2017 How do I clear my cache if I can't log in? Link to comment Share on other sites More sharing options...
LittleMe Jewell Posted April 10, 2017 Share Posted April 10, 2017 (edited) Start the viewer and Edit / Preferences (top left) -- right from the login screen. Then I think it is the Network or Graphics tab. Edited April 10, 2017 by LittleMe Jewell Link to comment Share on other sites More sharing options...
Whirly Fizzle Posted April 10, 2017 Share Posted April 10, 2017 2 minutes ago, HelenaHandcart Resident said: How do I clear my cache if I can't log in? Launch the viewer to the login screen. LL viewer: Top menu bar -> Me -> Preferences -> Advanced -> "Clear cache" button. Firestorm: Top menu bar -> Viewer -> Preferences -> Network & Files -> Directories -> "Clear cache" button. Quit the viewer & relaunch & see if you can login in normal time. Link to comment Share on other sites More sharing options...
HelenaHandcart Posted April 10, 2017 Author Share Posted April 10, 2017 Clearing the cache worked, I logged in.. thanks so much for the help everyone 1 Link to comment Share on other sites More sharing options...
Whirly Fizzle Posted April 10, 2017 Share Posted April 10, 2017 (edited) 1 hour ago, LittleMe Jewell said: What is a flat inventory structure? As opposed to what? A flat inventory is one which has many thousands of items in one or more folders, where an item is a folder or a single asset. Having many thousands of items in a single folder is a "flat" structure. The more sub-foldering you do in your inventory, the better. It's especially evil to have many folders or loose assets in the root inventory folder. Your viewer cache stores the inventory structure. During viewer login, the inventory structure is loaded from the inventory cache on your computer during the "Requesting inventory views" phase. If an inventory is large *and* flat, requesting inventory views can take a very long time. You only have so long to get fully logged in from clicking the login button (~2 mins max). If login takes longer then this (for any reason) it will time out & login will either just hang or you will appear to get logged in but get disconnected shortly after login completes. On a clean cache, creating inventory views is instant because there's no inventory structure to load. @HelenaHandcart Resident You should file a support ticket with LL support at https://support.secondlife.com/create-case/ Tell them that you cannot login one specific avatar unless you clean the viewer cache & that you suspect you need your inventory deflattened & they will check that & get it fixed for you. Edited April 10, 2017 by Whirly Fizzle Typo Link to comment Share on other sites More sharing options...
LittleMe Jewell Posted April 10, 2017 Share Posted April 10, 2017 Thanks. I'm ***** about organizing, so I have tons of sub-folders within sub-folders, with only about 2-2.5 dozen folders (including the system folders) directly under the root. 1 Link to comment Share on other sites More sharing options...
Marianne McCann Posted April 11, 2017 Share Posted April 11, 2017 (edited) 13 hours ago, LittleMe Jewell said: What is a flat inventory structure? As opposed to what? https://mariannemccann.wordpress.com/2016/10/21/flatlining/ @Whirly Fizzle helped me immensely in regards this, I should add! Edited April 11, 2017 by Marianne McCann credit where credit is due 2 Link to comment Share on other sites More sharing options...
loicthemodele Posted January 24, 2018 Share Posted January 24, 2018 Hello I ve got the same problem since 5 days Requesting region capabilities 1, 2, 3 and then log out ... sadly i ve no answer of LL ...I ve only one avi :((( if anyone hve a clue for me .... Thanks for all Lucie Link to comment Share on other sites More sharing options...
Cindy Evanier Posted January 24, 2018 Share Posted January 24, 2018 2 minutes ago, loicthemodele said: Hello I ve got the same problem since 5 days Requesting region capabilities 1, 2, 3 and then log out ... sadly i ve no answer of LL ...I ve only one avi :((( if anyone hve a clue for me .... Thanks for all Lucie Have you tried all the suggestions in the posts above? Firstly trying a different region to log in to Link to comment Share on other sites More sharing options...
loicthemodele Posted January 24, 2018 Share Posted January 24, 2018 hello Cindy tanks for your answer ..but yes indeed I ve tried to log after having clearing the cache (several time) I ve cheched my connection 350mbits I ve no other avi so i cant try with another one I ve let a message on the LL 4 days ago suggesting to them it could be a problem of my inventory but no news ...... That's why i ve tied again here ... Link to comment Share on other sites More sharing options...
loicthemodele Posted January 24, 2018 Share Posted January 24, 2018 5 minutes ago, Cindy Evanier said: Have you tried all the suggestions in the posts above? Firstly trying a different region to log in to hello Cindy tanks for your answer ..but yes indeed I ve tried to log after having clearing the cache (several time) I ve cheched my connection 350mbits I ve no other avi so i cant try with another one I ve let a message on the LL 4 days ago suggesting to them it could be a problem of my inventory but no news ...... That's why i ve tied again here ... Link to comment Share on other sites More sharing options...
Cindy Evanier Posted January 24, 2018 Share Posted January 24, 2018 5 minutes ago, loicthemodele said: hello Cindy tanks for your answer ..but yes indeed I ve tried to log after having clearing the cache (several time) I ve cheched my connection 350mbits I ve no other avi so i cant try with another one I ve let a message on the LL 4 days ago suggesting to them it could be a problem of my inventory but no news ...... That's why i ve tied again here ... Some more suggestions for help here http://blog.nalates.net/2011/10/26/troubleshoot-your-sl-connection/ Link to comment Share on other sites More sharing options...
loicthemodele Posted January 24, 2018 Share Posted January 24, 2018 7 minutes ago, Cindy Evanier said: Some more suggestions for help here http://blog.nalates.net/2011/10/26/troubleshoot-your-sl-connection/ thanks gain Cindy but saddly i ve already seen this blog and tried it Link to comment Share on other sites More sharing options...
Cindy Evanier Posted January 24, 2018 Share Posted January 24, 2018 Maybe someone will be along to add suggestions or LL will get to your support ticket soon Link to comment Share on other sites More sharing options...
LittleMe Jewell Posted January 24, 2018 Share Posted January 24, 2018 1 hour ago, loicthemodele said: I ve no other avi so i cant try with another one Creating an alt is a very simple and fast process. I'd go do that as a quick check to see if it is account specific or computer/network specific. Link to comment Share on other sites More sharing options...
loicthemodele Posted January 24, 2018 Share Posted January 24, 2018 Just now, LittleMe Jewell said: Creating an alt is a very simple and fast process. I'd go do that as a quick check to see if it is account specific or computer/network specific. yes sure I haven't thought about that !!! thanks Link to comment Share on other sites More sharing options...
Surinamese Posted August 2, 2018 Share Posted August 2, 2018 Was there a solution to this issue because i am having the same issue and i have spent money on this game and i would hate to uninstall. Link to comment Share on other sites More sharing options...
Cindy Evanier Posted August 2, 2018 Share Posted August 2, 2018 13 minutes ago, Surinamese said: Was there a solution to this issue because i am having the same issue and i have spent money on this game and i would hate to uninstall. Have you tried any of the suggestions above? Link to comment Share on other sites More sharing options...
Surinamese Posted August 2, 2018 Share Posted August 2, 2018 6 minutes ago, Cindy Evanier said: Have you tried any of the suggestions above? Yes i have tried everything. Link to comment Share on other sites More sharing options...
LittleMe Jewell Posted August 2, 2018 Share Posted August 2, 2018 51 minutes ago, Surinamese said: Yes i have tried everything. Confirming -- You tried logging in to a different region? You tried a different viewer? You tried an alt account? You double checked your connection? 1 1 Link to comment Share on other sites More sharing options...
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