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Why do I pay for premium?


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For two days now the following premium linden sandboxes have been griefned by the user"floressasilkstream resident":

Sandbox Decorus, Sandbox Lautus, Sandbox Mirus and Sandbox Peritus

 

I submitted one report yesterday at 5:14SLT and then another today, nothing. I contacted live support three times telling of the issue to see if they'd have someone look at it - It's a linden labs owned sandbox. Today on live support, what do I get? Nothing?

 

Can someone please tell me why i pay for premium if I can't even use it for the one thing I use it for - empty sandboxes. I mean, really? Has anyone actually seen the abuse reports do anything at all lately?

 

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LunaticRaven wrote:

For two days now the following premium linden sandboxes have been griefned by the user"floressasilkstream resident":

Sandbox Decorus, Sandbox Lautus, Sandbox Mirus and Sandbox Peritus

 

I submitted one report yesterday at 5:14SLT and then another today, nothing. I contacted live support three times telling of the issue to see if they'd have someone look at it - It's a linden labs owned sandbox. Today on live support, what do I get? Nothing?

 

Can someone please tell me why i pay for premium if I can't even use it for the one thing I use it for - empty sandboxes. I mean, really? Has anyone actually seen the abuse reports do anything at all lately?

 

I have sent in Abuse Reports too, for those same sandboxes. It has an autoreturn of 4 hours, but this griefer just comes back and rezzes the crap over and over again. All we, residents, can do is AR it, I've done it for a week now, every day and will keep doing so. It's the only thing one can do.

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Multiple people reporting the same items on the same sandboxes with scripts which recreate the center object. Over a day on their own sim so I mean really. Staff cuts, TLE changes, nonexistent customer support - seems like a waste of cash at this point in time.

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To be fair to the Lindens, this has been going on for some time, now. I don't mean the griefing, but their ability to be inworld and sort stuff out vis a vis their client base ( I am loathe to call us customers, as LL clearly have no concept of such a strange phenomena he he).

Only you can decide whether it is worth paying such a company a premium?

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Hoshi Kenin wrote:

To be fair to the Lindens, this has been going on for some time, now. I don't mean the griefing, but their ability to be inworld and sort stuff out vis a vis their client base ( I am loathe to call us customers, as LL clearly have no concept of such a strange phenomena he he).

Only you can decide whether it is worth paying such a company a premium?

It is another day with the same issue. The same griefer has the same objects rezzed on the same four sandboxes. If LL can't even manage something over the time span of three days now? There is no point in paying them for the services they offer but can not maintain. The company has been on a rapid decline with poor decision after poor decision. It's just sad to say they've reached this level of incompetence.

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Watch I get banned for reporting them. I wouldn't put it past them. I'll just count the days, see how long it takes compared to how long I pay a month of premium for. How long I can't use a service or actually have linden labs follow up with a service they're supposed to provide.

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Phil Deakins wrote:

No, ARing Governor Linden is the normal way to do it in some cases. In fact it's recommended when it's applicable. It does have the tendency to draw more attention to the problem from the AR team.

Incidentally, Governor Linden isn't a person.

Governor Linden may be reclusive, but she has been seen out and about on the Grid.

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LunaticRaven wrote:

Day 4 and it was finally cleared up! \o/

I'll take a note to RA Gov Linden if it happens again. Just still find it amusing it took so long.

It took over a week. Also, these sandboxes have an autoreturn of 4 hours, so every 4 hours the crap was gone, till the griefer placed it back. It is possible LL took a look, or maybe two!, while it was gone - I have seen the places all empty a few times and thought it was solved.

But hey, it's so much more fun to keep complaining and assuming the negative sides!

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