Mickey Vandeverre

"intelligent" people as opposed to what? may I ask?

at the time I was working that - a while back - I had to do that all dang day long in physical world. was not about to drag that in here. here, is joy (most days) Do you know how to get to the old, old, old forum archives? Can't find those.

well, yeah, duh....it's an SL fantasy, but generally would not talk about it here, Rya.

hahahaha Josh? is that you, bud?

That position is based on an algorithm that includes item price, # of times sold, and review ratings, and perhaps some other secret sauce mixed in. To get there you need to blog it and tweet it and sell it. A lot. And often.

Important Update: Zanara has pointed out that I am using an older version of the magic box, and that is what is causing all of the delivery failures in the marketplace. My apologies for making such a fuss. I will correct asap, and I'm sure that will solve your issues as well. Thank you, Zanara. I filed a support ticket a few days ago, trying to start collecting on the money that was being lost, due to failed deliveries, which I was sending manually, without being paid. Received a ticket back today, in which I originally requested to be reimbursed for 1185. I thought that I was pretty clear that I was a store owner requesting reimbursement. I requested reimbursement on these particular pieces, since I am spending money on a featured enhancement for them, and that seems to be deducted without any "fails." my original message: 4 failed deliveries from a shopping cart fail. customer name: xxxxx Resident - my name: Mickey Vandeverre - EtCetera Furniture. I gave him the merchandise, and I want to be reimbursed from you. 1185 total. granted, there is not enough space allowed in that box for much more detail than that. But I added the entire transaction list. in addition, there was a store name on each one of the product descriptions that I attached. received this wording: Hello, Mickey Vandeverre Customer Support is unable to issue manual refunds for content purchased through the Marketplace website.We are only able to assist with redelivery of products purchased from other residents through the Second Life Marketplace. All refunds for product purchases are done through the sellers, since the sellers are the ones who are paid for the sale of their products.It will be necessary for you to contact the seller directly inworld for assistance with receiving a refund for your purchase from them. 2 problems (at the least) 1) very clear they did not read that ticket. I'm directing customers to this support center to try to get refunds on failed deliveries, and not very encouraging to see them not read a very simple ticket. 2) "all refunds for product purchases are done through the sellers?" Really? is that what our customers are being told, when they file a ticket for a refund on a non-delivery? You've got to be kidding me.

Keep at it, sister - you will know you've won when he calls you a white trash redneck with a gun rack in your pick-up truck and a hounddog on the river shack porch. I'm wearing a translator if you need that in french, mon ami

"One would hate to think its pure bullying, to keep people from voicing their opinions." That's pretty much what it is, yes.

Keep posting Veronika - he does this in almost every thread.

If it involves running a "campaign", consider it officially started. I'll be knocking doors this evening.

That might be a shopping cart related glitch, and I've started another Jira, specifically for shopping cart load fails. https://jira.secondlife.com/browse/WEB-4457 Mr. Rodvik said he would have the commerce team look into that.

Hi Kayaker - I had asked this question a while back in the old forum, and got a ton of good info and workarounds - it was great thread, discussing every angle, complication, (yes, lots of complications) and suggestions. I did try some of the suggestions, but in the end, it was just too tricky to pull off on daily basis, productively. There is also a huge risk factor, because some of the angles require giving over a LOT of opportunity with your builds to others. I was confident that I had the right people, make sure you do, as well. I'm not sure how to find that thread, but the information was very good. I'll try today, to locate it in the archives.

When tweeting the new Jira, specifically for shopping cart related delivery failures, Mr. Rodvik was kind enough to catch that, and responded that he would have the commerce team look into it. I've dropped some examples from my transaction list here, in this Jira - drop yours there, too. https://jira.secondlife.com/browse/WEB-4457 That's the best I can hope for, now.

I give up.

Just for future reference.... Why did you not say something, when you saw others struggling in that Jira with shopping cart failures? Why did you not say something when you saw me directing shopping cart failures to your Jira and that thread I started here? Why would you not say that is not what you were talking about? Even a brief message inworld or something?

Thank you for advice. I just think whipped at this point. The failures are coming in faster right now then I have time to post them all there! appreciate you being nice about it. But I'm whipped.

Sassy - I just spent two weeks of time trying to get people to that Jira. I wish someone had just stated clearly - get your ass out of my Jira and start your own. I have no idea what the animosity is about here. Can't pinpoint that at all. I guess I'll have to start all over or just make it a practice to hand deliver all day long, I suppose. Judging from the cooperation in this forum, I imagine that Jira attempt will be complete fail as well.

I'm very disappointed, Zanara, yes. Had no idea that helping out would end up this way. Trying to get LL to address something is one thing, but battling merchants who just can't wait to see your business go under is yet another thing. I helped you get watches and votes on that by promoting daily. I raised hell on twitter. (in a subtle type way) And I came in here and raised issue again. You got what you wanted, and you poke fingers now? Those who are having shopping cart failures are SOL? and as a merchant you do not care? Amazing.

Evidently - I was in the wrong Jira to address shopping cart failures. I have made a new Jira and I'm not sure if I did it right. https://jira.secondlife.com/browse/SVC-7654

Again, glad you got that worked out. Would have been nice if someone had said in that Jira, that they were not going to address shopping cart failures. I've made a Jira here. I have no idea if I made it correctly. Running out of options. https://jira.secondlife.com/browse/SVC-7654

ok, well glad I could help you out with that, by tweeting it all day long and calling attention for you, after it sat there for months. I guess I'll have to manage the shopping cart failures that happening right now as we speak, alone.

are those shopping cart full related? still failures on my page.

also...... if you're not inworld, and you need to send a product to a customer who is waiting on a failed delivery, and the redeliver function is not available, then you get charged a commission on your own product that you sent to save face with customer, that LL is probably never going to pay you for. Imagine that.

This response is "in general" and not meant to go to Rene - clicked the wrong button. Pardon. This is a request to ask that the delivery failures and delays be looked into. Call it a "rant" if you like, but I gave it plenty of time. The Jira addresses delays in early morning hours. A few folks piggybacked on that, (myself included) and mentioned delays all day long. It probably would have been fail for each of us to start other Jiras. Someone mentioned today, that they tried that, and it did not work. Many delays and failures seem to be related to shopping cart use, as well. I can see the early morning delays now, since monitoring more closely. These seem to be happening during the US day hours now, as well. The activity (or lack thereof, seems to be the same as those described in the early morning hours) I'm not technically able to suggest that all of the above is related. To be fair....if the shopping cart delays and failures are related to a magic box, then there are a LOT of people having that issue. I would not be sure how to determine if it is my store issue, or another store issue involved in that shopping cart load. It is a bit difficult to determine, just by looking at the notations on the transaction list. Even when it says they did n ot get the items - they did. And vice versa. If there are a LOT of people having that issue with a fully loaded shopping cart, then why would a customer service rep not come into a rather desparate sounding comment section of the Jira, and supply us all with a link to remedy. That is basic customer service. If it is specifically related to a LOT of people having shopping cart load related failures, due to their own magic box, then why would another merchant not come into this thread and suggest the remedy or in the least, a link to one. Why would they not do the same in the Jira. At the very least, a customer service representative, can jot down a list of names who are pleading for help, and contact them, with a fix. Very basic customer service. Even if the above is a consideration, there is still an issue with customer service on refunds and customer dissatisfaction with delivery delay times. This is instant gratification platform, here. The refunds were coming in within an hour, usually. Now, the people are not getting refunds all day long. If it is only an issue during the wee early morning hours of US time, that is not fair to merchants and shoppers who use the marketplace from other time zones. It appears that the delivery delays (even on single item purchases) are happening all day long now. Personally, I did not experience this level of difficulty several months ago, which is why I am not convinced it is a magic box problem. I cannot speak for others. Apologies for continuing to present personal glitches, but others will have to report their own glitches.....which they have done in that Jira. When I read those responses, it appears to be a universal problem on several levels. And it appears to have become worse after the holidays. People have presented the shopping cart load problem all over the place. Shoppers and Merchants both. If it is simply one or two people's magic box problems....I just can't buy into that, based on all of the glitches reported. Right now....right this minute....I take issue with the shoppers having to wait more than an hour for a refund, and more than 24 hours is unacceptable. The commerce team acknowledged that they were working on something, then quickly marked that Jira "fixed." I trust those merchants who are reporting "technically" in that Jira with their knowledge, and I suspect that there will not be a "fix" soon. In that case....a company can make up for their difficulties simply by providing exceptional service during that delay time, or in the very least acknowledge that their customers are having major difficulties and address some compromises or compensations on those difficulties and delays. The SL merchants are doing just that. The service provider might want to take some notes on that. What is infuriating is the delay on acknowledgement, the delay in information, the delay in responsible behavior financially to both shopper and merchant (both of those people being the service provider's customers) When that happens.....it just prolongs the frustrations, and yes, that is when some "rants" slip out. But to have to "rant" with another merchant in the process.....gimme a break. That is not necessary.

Hi Voodoo - that's a great way to meet a few new customers and friends and supporters. You might check their blog first and make sure the content is appropriate for you and what you want to represent. You can get an idea on whether or not they are getting traffic to their blog by typing in some keywords and see how they are positioned on a google search. Also, check to see if they are using twitter, facebook, tumblr, flickr......they should have all of those links posted on their blog. If they're using quite a few tools to promote their blog, holy cow....you've probably got some instant sales there, and really good free promotion. Many have outstanding blogs, and they do exdellent presentation for you. All you have to do is click the button - send them the stuff - and they spend the hour or two taking good pics and writing the content - then additional time promoting for you.