Mickey Vandeverre

Couldbe - your instructions made a daunting task very easy, thanks, again. Results: February 07, 2012 Order #1289626161 Order Status: Being delivered Number of items in order: 4 Number of items from your store: 4 Total charged by your store: L$390 Total received by your store before fees: L$355 Customer: Mickey Vandeverre 54360606 Delivered 54360607 Delivered 54360608 Delivered 54360609 Undelivered - Not Paid - Not available for redelivery I am sure it is because I did it wrong or because the sim needs to be restarted or because it is a bad sim or because my computer is faulty or because I did not do the proper delivery dance or because of bad mojo or because of this or that. I'll leave it at that, for now. oooopsy - just one little more teeny tiny tidbit. Now....NOTHING is being delivered. All complete fails.

Thank you, Zanara. I'm not convinced that my magic box is the issue with the entire marketplace and not convinced that is has anything to do with basic communication from the service provider....in fact, the oversight on my part, pretty much indicates a huge communication fail on that part - very, very basic. As I pointed out to you elsewhere - I've got quite a mess to clean up for the rest of the week, and won't be able to test much, and won't have time left for your issues this week. Good luck.

Thank you. appreciate very much.

I'm going to be very specific with you. You have tech skills. I have numbers skills. Those numbers did not appear magically overnight, it was very hard work over a few years. Those numbers were to promote my store and my products. Occasionally, I will use those numbers to support an "issue." By doing so, it is considerable risk. You simply cannot do that repeatedly for one issue after another, and maintain. And you certainly cannot take that risk, if promotion of an issue comes back to bite you in the butt, as it did here. This is not the first time it has bit me in the butt with a mess to clean up and as I said before - I will clean that up now, and do not have time for much else. If you do not understand how those numbers work on the Internet - then too bad. Have attempted many times here, to explain, and am not wasting breathe anymore. There might be an instance some day where that is valuable information you, just as learning tech skills would be a great learning experience for me. Do not preach to me on being grateful, when you insulted me personally, repeatedly, on my personal efforts. And if it is not a personal issue with you, then you need to quit poking your Oprah finger at me personally, and taunting, and then telling me personally to "take a pill" after using those energies for an issue that effects you. Your method of attaching my name to one little magic box effort, then jumping from thread to thread and Jira to Jira to announce victory - Fail. I am not your enemy - I was a supporter, and you benefitted from that. If this is what you do to a supporter - then I would hate to be your enemy. I am going to think long and hard about risking those numbers for a merchant related issue again. Valuable lesson on teamwork - support - time - effort - time sucks - reciprocation - you name it. As I said earlier - thank you very much for that lesson. Done.

I will correct the issue. It will take considerable time, as I do not have tech skills. I gave you the skills I have over the last two weeks. I can do no more - and I will give you no more time - you are on your own now.

I spent an entire week trying to get eyes on that Jira for you, me and others. I will not lie - I needed it to work for me, too. But in that process, when another merchant needs something to work - you have support. Support comes in all forms. We all have different skills to offer. Your issue is solved. If poking continually at a support friend, and embarassing in forum and Jira is how you accomplish your goals, then run with it. My magic box is not the issue for all of the failed miscommunications and glitches in the marketplace this year. At the very least, it demonstrates why very basic communication would be a perk for us. This thread sat here long enough. If you all want to watch, and poke and giggle at someone who comes to forum with a major issue....for a week..... Have Fun. I'm done with teamwork.

I am issuing an apology and acknowledgement in each thread and also on twitter, and will follow up in a blog post as well. If I miss any, please let me know. I see that you are following up as well. Thank you.

Thank you for pointing that out, Zanara. Very much appreciated. My apologies for creating such a fuss. I will certainly eat crow for the next few weeks, and address that publicly. I'm glad that you got your overnight issue solved, that I promoted for you in this thread and daily on twitter. I'm afraid that while eating crow for the next few weeks, that I won't have the time or desire to assist with any more Jira promotions. Thank you.

You have certainly taught me a valuable lesson on cooperation, Zanara. Thank you.

You certainly have done a fine job of embarassing me on having an old magic box, Zanara. Kudos to you, for that, particulary considering all of the ranting I've done to ask for assistance in the last few weeks. I'm not convinced that is the entire issue, but will certainly adjust that this week. Because of the time required to do that, I won't be able to continue to campaign for any other issues, or even in the very least to ask for assistance and communication. I'll adjust my own magic box, but that will not solve the problem of communicating that information publicly via a forum post or a Jira post or a support ticket notification to all of those people who have experienced the problems over the last few months. If it was a matter of simply communicating in a timely fashion of an update or sending it automatically, or requiring that updated version be used.... ....then the scope of the problem is far larger than a script in a magic box. And pretty scary, considering that money from customers and merchants is involved. Will take full responsibility for my own magic box issue, and thank you for generously pointing that out in each Jira requesting communication from Linden Lab, and thank you for pointing that out personally - certainly will put all of my efforst to a screaching halt for now. (kudos again) But will not take responsibility for correcting it across the marketplace. In which case, it will still effect any other shopping cart delivery. Good luck with that. I'm sorry for drawing attention to this issue, and apologies for being persistent and relentless. Obviously was at fault myself, and will correct that asap.

I've not had any notices from Linden Lab to change magic boxes. If there is an outdated magic box, then it should have been pulled, and required a new version. But we should have had some kind of notice on that. I see you have started a Jira to do that. I think that a lot of people are going to be in a major fix, if they start pulling those without warning. A simple communication from Linden Lab in any forum post or Jira would have been fine on that, but I do not see it. I also see that you have gone into the Jira I started, and posted the info there, while we are asking for Linden Lab to address. You did one sample, and that's great, but to declare the problem fixed with one sampling, I'm not so sure that was wise, particularly from reading some reports that others have done, and the most recent that I read, was a blog post from Darrius on "timing" and how that effects the deliveries in a shopping cart. I'll go back and read that again - and see if he clarifies on whether or not that involves different versions of magic boxes.

Why? Which sentence?

After you figure all that out.....you're going to need to come back here, and ask that your thread get deleted, and be careful not to ask any more important questions in forum again, as the google search will pick up your name tonight, and you'll be back in there again, with this thread. Hopefully, you didn't just combine your google plus name with your SL name and screw all that up, and hopefully this thread will not be long with a ton of hits, that keeps it on that front page forever. If someone wants to find and bother you on the web, from SL....they will. And if someone wants to find and bother you in SL, from the web....they will. You really don't have privacy. This is the Internet. Evidently you've not been reading much about google and privacy lately? You might want to do that.

Moose? may I call you Moose? Good grief, man.....it is February! The International Month of Love. Here's the plan. Give me a ring inworld some evening, about this time, little bit after, maybe - is that convenient for you? Is it evening for you now? or day? Let's go get you a fine looking tux at a really cool mall. One that has a strip joint, maybe - we'll stop in for a cocktail or two, and meet some sweet people. I'm assuming a moose would wear a tux and not a ball gown? either way, we'll get the job done. Then it's off to Frank's place or Sweetheart's and we're going to mingle. yep, I'll cut and paste some really cool pick-up lines you can try out. Some are sure-fire guarantees. You dance for a while, while I sip cocktails at the bar, and I'll scope out the room for some really sweet sounding profiles and start lining them up for you. You don't want to dance more than half an hour with the same woman. Just take her number and get back to her, as you need to try out quite a few. In fact, it's best to start your conversation with the next woman about midway through that first dance. Of course, I realize, it might be a man....that's fine, just let me know which. After you feel like you "own" the dance club - - LM it - come back later in the week. Then we'll go grab some choppers at a friend's place and take a cruise through a random sim. We'll probably run across a club you need to check out. We'll make some friends there. After that, maybe a boat ride around the Costa Rica sim....surfing....snorkeling. Do you have a horse? Let's get you a horse, dude! is it dude? Now, all of this will work out great ..... .....as long as they don't accidentally delete with a billing error, and purge forever, that new girlfriend that you just met at Frank's and fell in love with. .....and as long as we don't load a shopping cart up with 10 different color ties to test with the tux .....and as long as we don't hit major lag and crashes on that bike ride. .....and as long as your new girlfriend isn't a psycho chick and writes some long-winded diatribe about you in the love and relationships forum. Ready?

yikes. you might want to read up on how the age of "children" in real life is a concern? not sure what you mean by "real people?" aren't most operating keyboard....technically "real?"

you should be flattered - she has studied - and is using your tactics.

hi Ali - if you've got tier and staff covered, sounds like you're good to go. just contact every furniture maker you can find, and ask if they have the right stuff, or would be willing to make it for you. having it sit in your place is great advertising for them, so they should be happy to supply it to you, on the house. I would offer, but doubt I have the right stuff for that. curious though - how many months do you have tier covered? if I were going to custom make stuff (and I can't, now - someone else might be able to) - - they might want to know that it will sit there for a while. you know, like more than 2 or 3 weeks.

lol - you're learning! take a pill? hmmm, sounds familiar. I'm persistent and relentless. Don't really care to take a pill for that right now. It works.

hi Zillana - You will probably need to check with each of those customers to see if they received items from your store or not. Some of those items that failed, might be from another store. Here is a Jira on the shopping cart load failed delivery problem https://jira.secondlife.com/browse/WEB-4457 I'm not sure how many transaction list copies they need to have plugged in there, but if you can copy and paste yours, go right ahead. I remove the customers name when doing so.

Keep in mind, that even though you may not be experiencing these shopping cart failures personally, many others are, and you can see those comments littered throughout forums and jiras over the last few months. A significant amount of customers are experiencing these failures each day, and that effects the shopping experience on marketplace across the board. If it is a problem directly related to a handful or two dozen merchants magic boxes, I've not seen a response from Linden Lab on how we can attempt to correct that. But even if that is the issue, those continued failed deliveries for a dozen stores, will have an impact on whether or not those customers will choose to use marketplace again, which can meander out to your own store. If it is something we have to wait on until Direct Delivery starts, well I am not sure exactly what the time frame is on that, but we've been waiting a year on that. Another month of failed deliveries will have an impact. Or will it be two months? Also, the delay in response time for an issue with a failed delivery and refund in the marketplace will have an impact on a customer and will stick with them, possibly reducing their confidence level in marketplace shopping, which they will tell friends about.

Important Update: Zanara has informed me that I am not using an updated version of the magic box, and this is the problem with all of the shopping cart delays in marketplace. I will update asap and correct this. My apologies for creating such a fuss over what is evidently a problem which I caused myself. Please disregard the information and Jira that I started. Thank you, Zanara. Check your transaction list on any Failed Deliveries, and if they have 2 or more items in the shopping cart, here is a Jira that specifically addresses the shopping cart load failures. https://jira.secondlife.com/browse/WEB-4457 There will be a notation on your transaction list that says "Delivery Partially Failed" It is not always clear whether they got the item or not. For maximum customer service, you might want to check each one of those. What is printed on that transaction page is not god's word. Several here, in this forum, are saying that everyone is getting a refund on those failed deliveries. That is not what I am hearing from customers. Also, appears that if they send in a support ticket addressed to "failed delivery" category, probably looking at a 3 to 4 day wait, based on the tickets I have sitting there. Keep that in mind on how that effects your own customer service reputation/shopping experience.

Hi Tari - quite a few people I've talked to are not getting refunds, as you said. Same here. That just started last week. Will also confirm, that what shows on the transaction page is not always what happened inworld. If your failed deliveries involve a shopping cart, here's a Jira, you can submit an example of one of yours, or several, not sure how many examples they need, and yes, a Linden did catch that Jira. https://jira.secondlife.com/browse/WEB-4457

Would "intelligence" include figuring out the following? 1) a correlation between dates of "activity" and a response? 2) a correlation between a spirit of cooperation and a response? 3) insight into collaboration and cooperation? 4) setting aside personal issues for a goal? 5) doing the math? on numbers achieved after a certain date? 6) seeing the whole picture? outside of your forum circle?

So do you contact Dakota via IM, email, or what? support ticket?

Not necessarily. Last week, they might get a refund within an hour, then it started taking all day, maybe, if they got one at all. If they have to wait more than hour, then I deliver the product. No way am I going to make them wait longer than that. That ticket took 2 or 3 days. I will no longer send them to file a support ticket. Darn sure way to lose a new customer, or an old customer.