Mickey Vandeverre

Ki Xaris wrote: I'm surprised by how little comment there is on this topic or have I missed it elsewhere? Having some control over store product listing/display order seems to me to be a pretty fundamental requirement for any retailer hi Ki - I'm not sure why it does not get discussed much - it is crucial. I wrote this thread back in October - not one person jumped in on it. Because we never got to see stats here on page visits, most do not realize this, unless they are using another online marketplace, and can see the page hits in action, when someone jumps on a category listing - it happens often. And some may not feel the need for these features, if they are not offering several different lines of merchandise within the same store. At the moment, seems like the only option to offer different lines, different brands, effectively, is to go get another avatar and open another shop, since we are not allowed to open another shop with the same avatar. Doing that, has a long list of reasons, that make it really stupid.... ...main reason is that you are having to start a new brand name all over again, and that defeats most of the purpose. Recently, I've noticed that in my shop, the "relevance" order seems to have frozen - a popular Christmas item is still on page 2. Not good. That compounds all of the above disadvantages even further. here is Jira for the current search relevancy issue https://jira.secondlife.com/browse/WEB-3883 here is a Jira concerning Best sellers search function not working properly https://jira.secondlife.com/browse/WEB-3140

it gets a bit messier..... so if I were a regular customer, the blue victorian walls would have worked perfectly. (if they were in the box) so then I would order the gold walls.... and then the other colors, perhaps some other styles. and then those styles in other colors. get out the calculator. so then I typed a few choice keywords into the google search. very nice showing for first page for VonG - in fact, he has it covered. this is a result of a few variables. (mainly longevity, hard work, in a nutshell, combined w/ some other important stuff) - - mainly, serious biz. one link leads to the bear on the front page. dead link. one link leads to another store. another link leads to yet another store. people use google to shop. trust me on this. so all those sales are lost. when I went to the one gal's page to see where the review showed up - VonG's blue victorian walls showed up in first spot. First spot is your best seller (combined w/some secret search sauce)..... ....or at least it was at the time the "relevance" search stopped working. as far as I can see - it is not working at all right now - everything appears to be frozen. regardless....it must have been a best seller at one time. The latex outfit? what I received? yes, that is probably the best seller in her store, (unless this is even more messed up)..... so cancel out further sales from seeing the correct pic in spot one in her store. suspect that if someone searches the same keywords in a google image search, and some people shopping for textures surely would - lot easier than searching on marketplace right now..... I'll go see..... on image search....VonG has it covered again #1 - dead link to bear on main page #2 - is ok #3 - is ok #4 - leads to another store. 2 out of 4 not bad? if you're talking top placement on google for certain keywords - yes, that's bad.

yes, just wanted to be clear on how it looks from a shopper's perspective. I already purchase textures from VonGk, so I probably would not read description, just look at pic, price was fine, click to buy. Also, not sure if people are checking the related pics or not, several layers of convolution there.

ok, so I would like to post a pic and a small story of how several layers of stuff are pretty messed up in the marketplace, but was supposedly perma-banned until a few days, and not sure why I can post at all, no notice, just accidentally fell in - - and if you talk about the banning, you get banned again, and then I supposes they ban you inworld, not sure, but I would like to post a sequence of events with a pic or two.... think I will give it a shot - moderator needs to contact me if there is a technical glitch allowing me back in - I do NOT want to get banned inworld - this is real biz. testing, before posting story..... working so far. Was shopping today for textures, and typed in "antique frame" for keywords.... and came across a really pretty crocheted doily texture that has VonGk's store name on it, but it did not match the item description, so I IM'd him to see if he had that, because it would look cool in a room setting. No, he doesn't have it. So then we got to talking - - and I showed him this page....(have to go get it - brb) weird, can't find it as it appeared in the search, but I saw his victorian wall textures, either in search or on his store page, and ended up here: https://marketplace.secondlife.com/p/Sassy-Mega-8-PK-Latex/1415931 so I told him I would buy it to see what happens, and I got the latex outfit package. I don't know how to post pics in this thread - but here is twitpic http://twitpic.com/96ylso he sent me the 180L back - I thought he got paid - and not sure if the creator of the stuff got paid, so sent her 180 in case with a note - - on my transaction page, it does not say who got paid, one would have to go to marketplace account to see, and doubt a shopper is going to do that. while at the account page, wrote a review to see who gets it - the latex creator gets it. then VonGk pointed out to look at the related pics on that product - all his, in her store. then I clicked on one of the related pics, with Vongk's product image, in the latex creator's store..... ....and it takes you to a third store. https://marketplace.secondlife.com/p/Sparklie-Silks-Fleur-blackgrey/1415939 click on a related pic on the third store, and it send you to a fourth store https://marketplace.secondlife.com/p/LB004-Manicure-White-LacedRed06/1415932

Ela Talaj wrote: The Lab can do no right... at least according to some. When it sends emails it is "spam" and when it does not it is "customers neglect". Perhaps if self-styled prosecutors didn't crowd the aisle rushing to the podium to demand conviction every time the Lab does attempt to comunicate it would be doing it more often. some people run a legit business here. some pay for services and ads. for some it is not a small amount. for some, it puts food on the table, and has for quite a few years until recently. we pay for basic service. and we pay for ads. and many, many established that business long before the current team took over. and it was pretty darn consistent, considering the challenges of the venue. as I recall, the Pink Team would have been on this, criticisms and all, handling it. even with "self-styled" prosecutors (none of which I see in this thread).....badgering them. they would have communicated. are all of your service providers working for you today, Ela? your cell phone? your wireless? your electricity? What would your plan be, if perhaps your electricity were out for a few weeks?

pssst....probably just another technical glitch. it will be brief.

Thank you, Couldbe. Keep checking email for that, and glad it finally arrived. Simple things. Simple gestures. Takes what....10 minutes to write that? Click a few buttons, it's off to a zillion people? Cool.

bummer Josh .... is yours a perma ban? not sure why I'm able to post, probably just another technical glitch like all of the others. you really should not have messed with those ladies

oh, how interesting, how interesting indeed! loved your essay earlier

what I gathered was that a piece of their equipment did not work. and that we shall sit there with our figures while we wait for the equipment to get fixed. then perhaps we might get a refund. and this was after we contacted customer support, which is the usual route for a refund request...no? but it's been a while. that's the way I recall it. I could supply an analogy if it helps. I love analogies.

I'm not sure, but a group of us have been looking in the seat cushions for a few months now: https://jira.secondlife.com/browse/WEB-4441

ahhh cool! thanks for not forgetting those of us you met in the basement we'll keep a chair ready for you.

hi Super - that is Super! that you got your bug fixed. I noticed that you removed the Jira 4441 - can you please insert that into your original post again, please? You've got placement in google search on this thread, and I would like to see 4441 addressed. Thanks a bunch.

Josh Susanto wrote: > I suspect someone above them said "We MUST get those magic boxes shut off in two months .. or else!" > Or else... what? "OR ELSE: people will continue to note that the boxes at least work no worse than fully deployed DD, thus making the whole project a huge waste of LL's investment into my personal pet project!" Ding! Ding! Ding! Winner.

I'm sure you're not.

Darrius Gothly wrote: Not sure you noticed this or not Mickey, but I didn't start "talking nice" with them until they started engaging and fixing the stuff they'd broken. They made the first effort, I'm just returning the favor by treating them nice .. as I'd always promised I would. Sure I could carry on being a hard-nose about stuff, but they're working to fix what's broken. Now, if they take a week or so to fix some of these showstopper issues, you'll see me growing in anger and frustration .. and venom. But for right now, they made a good faith effort, they're continuing that good faith effort, so I'm responding with good faith support. It's that "Balance" thing. I'm not sure what to say, except that I hope they are paying you 100k per year, and I wish they would acknowledge you with a Thank You publicly, and often. Even if you're fine without that, it's a gesture that is simply good business And you are apologizing for them again, btw.

Josh Susanto wrote: >I'm more on the side of letting LL know what the problems are, Again, the technical problems are incidental. What's broken is LL's decision process. As a sincere capitalist, I suppose that offering an optional utility downgrade is fine if some users are stupid enough to prefer it. But this downgrade is stated as non-optional. That's the part that's got me personally fired up over this continuing incident. we generally have options to recover. and we generally are aware, that yep, gonna have to pull one of those up again. most of us know that now. totally anticipated that if they could not answer all of the questions prior to Direct Delivery, that it would be fiasco. I don't think you have to have tech background to see that. it was obvious to this non-tech. totally anticipated a time frame in which to watch all that play out, and totally anticipated that it would be gnarly. Super gave them a very important task to complete, asap....it's got 900 views over there, and it's gonna sit on first page of google, perhaps for the remainder. it was one simple task....at the bare minimum, pull up Super's page!!! even after Gavin found it..... they pop in here completely oblivious. Handing them a list of problems? gonna have to make it even easier than that.

and you know what really bites? they do not even say Thank You to you.

Do you have any time frame estimates on these "ongoing issues"...??? some people have to consider whether or not to hold on to a sim or not. It is just a few days from the first of the month. Some people use the marketplace sales to pay for land inworld. I certainly did. time frame as in 48 hours?....one week?.....or 45 days?

CommerceTeam Linden wrote: The Commerce Team is aware of ongoing issues that are affecting the Marketplace web site. Review Counts were temporarily removed from display for search results. Review data is preserved and the review counts are visible on the actual product listing. The Review Counts on search returns will be re-enabled after further optimization is done to improve page load times that are still affecting many users. We are also aware of an issue with some orders stuck in the Being Delivered state and are actively working to verify the cause and resolve the issue. We are also monitoring the Jira system for other issues not included here and will be researching those reports as well. The marketplace shoppers have no clue why the site is slow. Some are trying to adjust their computers. Please address this ON THE SITE PAGE that everyone goes to, so the shoppers understand.

Anaiya Arnold wrote: Darrius Gothly wrote: I can pretty well guarantee that LL is taking this serious though, but from what I can tell, they're up to their necks in trying to make the Marketplace work faster ... so customers aren't scared away from making any purchase at all. A task that would probably be rapidly completed by removing the stupid bear from the marketplace front page and replacing it with a message that informs shoppers the bear will be released and available for a month starting from X date, and advising merchants that the there is a new (extended) phase-in/phase-out period of X time, and recommending that due to processing delays, merchants not hurry to switch over. That problem fixed, then they could address themselves to fixing the bugs before DD is compulsory, rather than spending between now and then trying to undo the performance damage they pretty much single handedly caused by doing everything in their power to manufacture as much urgency and rush on the part of merchants, and as much extra shopping activity (aka free-bear hunting) as they could, even though anyone with any sense in their head would not need to have been warned about this outcome. I'm an IT lay-person, but I could predict that unless they were willing to bring extra resources on board to cope, that marketplace performance would take a hit when DD rolled out, assuming no one offered a "limited time only" free bear, or informed people that for some products they had roughly a month to transition and roughly two months to get all stock swapped over. I'd never have calculated assuming those two later conditions because no one could reasonably predict such utterly unreasonable behaviour. Exactly. They F'd up the system, they need to remove the Taunting Bear asap - it was a mistake unless the freakin' system ran. Arrogance again. If they were confident it was going to work, then by all means shove a freakin' taunting bear in our face, for us to celebrate with! But if it doesn't work, then pull that mother off, and inform all of our customers why it is not working, so that we have at least a bit of help in the very least. Customers do not know - they think their computers are all messed up and trying to revamp their computers!

they just threw you a little bone, with a little bitty bit of meat on it. go get it. probably all you will get today.

Sera Lok wrote: I'll be blunt. You're running around trying to take credit for every issues solved. It's so obvious, it makes me want to barf. If that's your joy in SL so be it, I do understand that it is Darrius' joy. But it is sickening to watch. If you want to peddle it as some kind of customer service propaganda campaign that's fine. It's a wee bit too obvious, though. Sigh. I'm not going to take this personally. It is an unnecessary, nasty jab from an angry, unhappy person. Anyone who has been reading the commerce forums regularly for the last few days can make their own decisions about my motivations, just as you have just done. I speak frankly. not here to make friends. you can ask anyone that. eta: and when I say "here" I mean this enabling commerce forum

Sera Lok wrote: Well.... I'm more on the side of letting LL know what the problems are, for my customers' interests and my own, getting over the fact that it's always an imperfect process, and making sure they know what's wrong so they can FIX it as quickly as possible. I am operating from a progressive, unemotional viewpoint, so maybe that is where we differ. I don't care where the blame lies, I'm way more interested in moving forward, finding the problems, and getting them fixed. and you can operate unemotional (I don't think you are, I think you are hangin' on a thread too)...... but the people I know have hearts. And they get hurt.

I know it is your joy. I know you care about people. And I know you are not doing it to snag a few sales as a "hero" it is hard to watch, Darrius. you give them many hours out of your day. it's your choice and it's your joy. but it's like continuing to serve large platefuls of greasy fried chicken to a 12 year old that weighs 300 pounds, while the whole family stands around and says, "oh mamma Darry, you make the best chicken ever!" something like that, more or less