Caaliope Posted August 17, 2023 Share Posted August 17, 2023 Im trying to change my profile info and photo and still not working even with different attempts or days and today i've trying to do it from the web and i had this message: <!DOCTYPE html> <html> <head> <!-- Google Tag Manager --> <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-NTP4ZDK');</script> <!-- End Google Tag Manager --> <title>We're sorry, but something went wrong (500)</title> <style> body { font-family: Arial,Helvetica,'Liberation Sans',FreeSans,sans-serif; font-size: 13px; line-height: 1.25; color: #707070; background: #fefefe; text-align: center; } .exception_info { width: 500px; margin: 15px auto; } h1 { color: #222222; font-size: 20px; font-weight: normal; line-height: 120%; margin-bottom: 5px; } p { margin: 0 0 1.0em; } a { color: #4c8b76; text-decoration: none; } a:hover { color: #5cb192; text-decoration: none; } </style> </head> <body> <!-- Google Tag Manager (noscript) --> <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-NTP4ZDK" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <!-- End Google Tag Manager (noscript) --> <div class="exception_info"> <h1>We're sorry, but something went wrong</h1> <p> Please try again in a few minutes. If you continue to receive this message please use the options under the viewer's "Help" menu or visit <a href="http://secondlife.com/support">Second Life Support</a>. </p> <p> <a href="https://my.secondlife.com">Go to my.secondlife.com</a> </p> </div> </body> </html> So anyone can help me to figure out how to do it please¡? Thanks in advance <3 Link to comment Share on other sites More sharing options...
MoiraKathleen Posted August 17, 2023 Share Posted August 17, 2023 I'm not sure that the profile picture can be updated through the my.secondlife.com webpage anymore. As far as I know, you should be able to update it from the viewer's profile window (at least this works for me in the LL viewer and the Kokua viewer). When you open up the profile window in the viewer, there is an "Actions" button which when you click it, opens a dropdown menu which includes upload photo, change photo and remove photo options. If I recall correctly, there is not a photo upload fee when you use the profile window -> actions -> upload photo option. Link to comment Share on other sites More sharing options...
Rowan Amore Posted August 17, 2023 Share Posted August 17, 2023 It's an issue... 2 Link to comment Share on other sites More sharing options...
MoiraKathleen Posted August 17, 2023 Share Posted August 17, 2023 9 minutes ago, Rowan Amore said: It's an issue... I don't think it's an "across the board" issue though - I was just able to change my profile pic inworld and have it stick, using the LL viewer and using the Kokua viewer. @Caaliope You didn't specify which viewer you use. I would suggest downloading the current LL viewer (if that's not what you're already using) and try updating your profile photo through the viewer's profile window (Me -> Profile -> Actions -> Upload Photo). If that doesn't work for you, then I would suggest filing a Support ticket with LL about it. 3 Link to comment Share on other sites More sharing options...
Rowan Amore Posted August 17, 2023 Share Posted August 17, 2023 2 minutes ago, MoiraKathleen said: I don't think it's an "across the board" issue though - I was just able to change my profile pic inworld and have it stick, using the LL viewer and using the Kokua viewer. @Caaliope You didn't specify which viewer you use. I would suggest downloading the current LL viewer (if that's not what you're already using) and try updating your profile photo through the viewer's profile window (Me -> Profile -> Actions -> Upload Photo). If that doesn't work for you, then I would suggest filing a Support ticket with LL about it. I changed mine as well but a few days later, I tried again and it wouldn't change. It does seem to be hit or miss 2 Link to comment Share on other sites More sharing options...
Cinnamon Mistwood Posted August 17, 2023 Share Posted August 17, 2023 One of my alts has this problem. I've tried different viewers and editing biographies on the website. Nothing saves. I have one completely empty profile except for creating "Picks". That is the only tab that works. So, if you see an empty profile, check the picks tab 👍 3 Link to comment Share on other sites More sharing options...
Love Zhaoying Posted August 17, 2023 Share Posted August 17, 2023 It would be interesting to find out that this is due to some "automated filtering/moderation" of Profile changes. If that filtering would to be broken / bottlenecked, that could result in changes not showing up. Link to comment Share on other sites More sharing options...
Domitan Redenblack Posted August 17, 2023 Share Posted August 17, 2023 I had this trouble with an alt, and LL replied: Thank you for contacting Second Life support, and for your patience. I'm sorry that you're having these problems updating your profile picture and bio! Unfortunately, this is a known issue. While the developers are aware of it and working on it, there is no current estimate of when the fix will be complete. I have made sure to add your details to the report so that our developers are aware this is impacting you directly. I'm sorry that I'm not able to assist with this directly, but I will be happy to let you know as soon as I hear more about this. Please let me know if you have any questions or concerns in the meantime, and I hope to have news for you soon! Best Wishes, Spots Linden Concierge Support Specialist Linden Lab 1 4 Link to comment Share on other sites More sharing options...
JUSTUS Palianta Posted August 29, 2023 Share Posted August 29, 2023 I have this bug too. ☹️ Link to comment Share on other sites More sharing options...
Cinnamon Mistwood Posted August 30, 2023 Share Posted August 30, 2023 This appears to be fixed now. I received an email on my ticket that a fix was made. I have not logged that particular alt inworld, yet, but I was able to make changes to the biographies on My SecondLife and they saved. I can't test changing the photo from there, though. 1 Link to comment Share on other sites More sharing options...
Always Incognito Posted September 21, 2023 Share Posted September 21, 2023 Sorry this thread is old but I still cant change profile pic on My second life. In the viewer its fine but it doesnt travel over to the website. Is it only me or is it still a bug? 🐞 Link to comment Share on other sites More sharing options...
Rowan Amore Posted September 21, 2023 Share Posted September 21, 2023 (edited) 15 minutes ago, Always Incognito said: Sorry this thread is old but I still cant change profile pic on My second life. In the viewer its fine but it doesnt travel over to the website. Is it only me or is it still a bug? 🐞 It's expected behavior since they implemented the new profiles inworld. The Linden viewer first and then Firestorm both use the new profile. Firestorm 6.6.8: Profiles, Local Mesh and more – Inara Pey: Living in a Modemworld Profiles Viewer reaches RC Status in Second Life – Inara Pey: Living in a Modemworld Edited September 21, 2023 by Rowan Amore 2 Link to comment Share on other sites More sharing options...
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