My account put on hold.

[HeartyFoxdale]

This account HeartyFoxdale was made so I could enjoy second once more and complain about something. My account ihearvampires Foxdale was put on hold months ago and I just now got an email saying there are no signs of compromise but I have to pay back a chargeback of nearly 170 USD including a fee. I never authorized a chargeback. What do I do? :matte-motes-frown:

[Ansariel Hiller]

Contact LL - LL employees don't read here in the forum.

[Orca Flotta]

WOW, 170 US$!!! Hearty, you must hace accumulated some serious debt in SL. Prolly didn't pay your tier. LL are known for kicking ppl out after a while since they don't support  freeloaders.

[161488303349]

check your payment records. if it show that linden never got their money then is nothing to dispute. don't matter who's fault it was. theirs yours or your payment provider. you will have to pay the $170+fee to get the account restored

if can show that you did pay it. like is not in your account and they say they never got it. then someone else got it. only your payment provider can answer that. so have to take it up with them. get your money back off them and then give to linden

[Ariel Vuissent]

I would assume that you probably stopped paying your tier. That and Premium account fees are pretty much the only things LL charges you for. If you're a Premium member who owns land, and you decide to leave SL or stop being a Premium member, you HAVE to remember to sell your land. Otherwise LL will keep charging and you'll end up owning money like this, and it can definitely build up, especially if you own a lot of land.

If you pay the amount you owe, you may get the account back. Other than that, you're out of luck, I'm afraid. Just like with your electric bill - if you don't pay, it gets shut off, and you don't get it back until you pay.

[HeartyFoxdale]

I was never a Premium member in Second Life.

[Porky Gorky]

Contact billing and ask them exactly how the charge was incurred.

 

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Our Billing team is available 24 hours a day, seven days a week.

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[161488303349]

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HeartyFoxdale wrote:

I was never a Premium member in Second Life.

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that be interesting then. bc 170$ is a quite a lot of L$ to have reversed

can you let us know what happens please?

[Phil Deakins]

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HeartyFoxdale wrote:

This account HeartyFoxdale was made so I could enjoy second once more and complain about something. My account ihearvampires Foxdale was put on hold months ago and I just now got an email saying there are no signs of compromise but I have to pay back a chargeback of nearly 170 USD including a fee. I never authorized a chargeback. What do I do? :matte-motes-frown:

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If you have to "pay back a chargeback", it sounds like you received the $170 from somebody for something, but the buyer didn't receive from you what was piad for, or made a claim to that effect, and initiated a chargeback. That makes it sound like a credit card company or a company like PayPal, because LL doesn't operate a chargeback system. You don't get to authorise a chargeback, as far as i know. So what did you receive the $170 for that is related to a dealing in SL?

[Amethyst Jetaime]

If you got an email about this, I am sure LL explained why you were being charged that amount.  No authorization is required for a chargeback.  No one here can do anything about it.  You will have to pay or lose the account.  When LL finds out you have alts, they will suspend them too until you pay the amount owed.