How can I make sure that a abuse report I filed on a company is read and being worked on?

[Gaultry Blackburn]

Sent an abuse report on the issue of false advertising based on CA law at FUNSIES and therefore the breaking of TOS, but as there was limited space in the form I couldn't include all the important information. How can I make sure that someone is working on the report. I know that there is a tracker for support online, is there any such info on abuse reports submitted?

Thanks

[Alwin Alcott]

normally abuse reports aren't open for review by the sender. Next to that if you are no party in the issue it's very unlikely LL will respond to other requests in the matter. When it's against TOS they will decide themself if there and what, action will be taken.

[Marigold Devin]

There used to be an incidents report/police blotter type of page, which showed acknowledgement of an abuse report being acted upon, but this has not been available for several years now. So the answer to your question is no, there isn't a way of tracking if anyone is working on any reports submitted to Linden Lab.

And so, as the abuse report forms are very limited, you have to be precise and pithy, and leave the investigating and acting upon to Linden Lab.  You have alerted them to a breach in ToS, so have acted as their eyes and ears.

If, however, you feel there is something that should have been acted upon that wasn't, you can always back it up with a snail mail to their head office.

[KarenMichelle Lane]

Gaultry,

Besides the initial auto-reply email telling your that your report has been received, you won't know what actions the Governance Board takes in regard to your Abuse Report.

In rare cases you may be contacted by the Governance Board if they feel the need to ask you further questions.

Linden Research will act on Abuse Reports and on violations as covered in their Terms of Service document at their discretion.

Note: If your Abuse Report was about a copyright violation then nothing will be done. You have no standing to bring a complaint.

The valid owner of the copyright will have to file a DCMA Take Down request on their own with Linden Research in order to protect their Intellectual Property rights.

[Amethyst Jetaime]

LL will do nothing about it because the terms of service make clear that transactions between residents are between them and LL will not play referee.  All commerce is 'buyer beware'.  Resident to Resident disputes must be settled between the parties or by RL law authorities.

If you want to have someone prosecuted under RL law, then you report it to the authorities in RL having legal jurisdiction.  California laws are applicable in your dealing with LL or the SL service itself.  But not necessarily in a resident to resident dispute.  You should consult an attorney to determine which laws apply.

BTW You yourself are breaking the rules of this forum by naming the business.  Please remove it from your post before you get in trouble.   Name and shame never is allowed because we only have your side of the story and the accused isn't here to defend themselves.

 

[Rolig Loon]

Once you have submitted an AR, the only thing you will ever hear is an e-mail acknowledgement that Linden Lab received it.  It's out of your hands at that point.  Linden Lab investigates and decides whether there is a good basis for action, and what action is appropriate. You will never hear how they have handled it.  If you want to supply additional information, you may submit a second report making specific reference to the original, but again, you will only get acknowledgement of receipt.