Flew Voom

Hi, I am the creator of the Punisher HUD. If the original poster really was attacked with my HUD then the attack should have been deleted within an hour at most. Every offensive feature on the the HUD has an active set timer after rezzing to prevent excessive griefing. And to be clear, the offensive features in this 'multi-tool' HUD are intended to be used on combat regions in Second Life.If the SL ToS is violated then you are in your right to report the abuser.

The fee has increased up to 1500%, nice trick .. if you want to call it that. I always suck the things up LL smacks at me and other residents, don't really have a choice. I understand that they need to make a profit as a company, but this is yet an other example of LL alienating the residents and customer base. If they would have increased the fee to a static 2$ USD than it would be somewhat acceptable, even though it's still a fee increase of 100%, but $15 USD? I am not laughing.

The extra speed does not really matter as you could just calculate it before hand how long it would take. It has zero benifit to me... yet I am paying up to 14 USD more for the same transaction. Disgusting business practice that is what it is.

Having to pay 15 USD instead of 1 USD for a simple single transaction to paypal with the prommise that the transaction will be a bit faster is just ludicrous. Payouts should always be a static fee no matter what the transaction amount is. For the transaction is really does not matter if the transaction is 10 dollars or a 1000 dollars, it's just a few extra digital numbers that has zero effect on the transaction procces itself. Has LL a viable axplaination for this somewhere? The knowledge base does not mention this change at all.

1.5% fee (minimum $3.00 USD fee, maximum $15.00 USD fee ) That is what I see. It always was 1 USD fee for a paypal transfer. What is dogs name justifies $3 USD up to 15$ USD? I have never seen such fees from any company for a simple paypal transaction! LL keeps amazing me. The transaction page also does not say bfore hand how much 'fee' they will grab away before you do the transaction. I't like using a slot machine and see what 'fee' you will get. I just did the checkout now and have to pay 9 USD for a single transaction. That is basically steaing. From 1 USD for a transaction to 9 USD for the same single transaction. They already make plenty money from the lindex when I change LS$ to USD. Bad business practice.

Unfortunately it is to hard for LL to add a notice/pop-up on the process page that informs pople about this tax policy and being pro-active about it. People so far have to wonder why the process request stays 'in progress' and have to open the support page to find out what is going on. They rather have people cash out and give them unwarned 1 month before they will ban the account (put it on hold) without properly informing them upfront before they cash out. I am sure the CEO is aware of this policy implementation towards their customers (not).

Okay a few points. First, I was not even aware that there was some kind of quotum for transactions. I have not received an advanced warning that I was reaching a quotum limit. If I would have know I could have chosen to not cash out any Linden Dollars anymore. Second, The privacy policy where support is directing me to has no mention of gathering personal date such as a full ID copy including social security numbers, it mentions some 'personal data' in general. It has no mention of any liability towards LL to keep my ID safe. They speak in terms of 'reasonable measures' to secure personal info. If anything goes wrong with that security (I can sum up a few hypotetical scenarios), I can not hold LL responsible in legal terms. There is no mention at all how the private data is being stored and secured and who has access to it. It does mention that LL is allowed to store this data at any location where LL has an office, so my ID can be stored at mutliple locations. It also does not mention if the stored IDs (not just mine) is in some way connected to a network. The policy also mentions that even if I close all SL accounts then LL is allowed to keep the ID copy on file even though I have no relation anymore with SL or LL. Third, even if I choose to cancel the paypal transaction and say to LL 'never mind', then apparently I will still get banned even though I choose not to use the Lindex anymore (a loyal customer that did nothing wrong nor violated anything). So me a resident in good standing since 2009 is being treated like this where they threaten to terminate my accounts while I was not even aware if this quotum and I have been doing monthly cashouts for years to the same 'verified' paypall account. If I would not have done the last payout then all would have been fine without me handing over a copy of my ID. I have no problem to give some form of identification to LL as I have nothing to hide from LL nor the IRS in my country, but a direct copy of my ID including thus the social security number is a drastic demand, a demand that I refuse to comply to so far from any private commercial company, because according to the goverment in my country I am not obligated to do that. Paypal has a copy of my ID any goverment can check my paypal transactions. My transactions here at SL are linked to that paypal account. If I would want to hide from the IRS or something I couldn't already. I am also aware that LL has to do this and that is not their idea, but the impementation of this new policy and how I am unsuspectedly being confronted with this and even risk being banned (while I have done nothing wrong other then being a long time resident and merchant/creator) I don't consider to be good business standards/practice. If they would have notified me on the Lindex page about this then I could simply not have cashed out. They are putting me in the position now to hand out and ID copy because their lack of warning/notice. Hell, If I would not have looked at the support page a few days ago I would still have been wondering what happend with the paypall cashout... and later why I am banned .. only because I did not see the support ticket. Atm I am undecided yet if I will cooperate as I have strong princibles (as you notice) about handing out ID copies to companies (specially with a lacking privacy policy). I may even quit SL (after I coppied my property and creations to my HD) and move on and fully focus on developing games now... which I already was doing.

Well there is more to learn. If you have objections to handing out a full copy of your ID then they will simply ban you including your access to your own intellectual property. Support: Due to the volume of your process-credit requests in 2014, we are now required to collect certain pieces of customer identification. This is not a request we make capriciously; it is done because we are required to obtain this information. As soon as you meet the above requirements, we will release your process-credit requests. If you do not submit these documents before the 30-day deadline, or choose not to comply with our request, we will place your Second Life account(s) on hold, send you one final payout for all USD on your account(s), and terminate your future access to Second Life. If you do not want to send us the required documentation, please let us know and we can terminate your account(s) immediately and send you a final payment. We would rather have you continue as a customer, but if you refuse to comply with the new requirements, we have no choice but to terminate your accounts. Please let us know how you wish to proceed. Nice huh. So me as a paying customer since 2009 basically gets blackmailed into handing out my ID with a nice response like this... or I will get terminated.

No the request is legit. I got a support ticket where LL asks for this info. Apparently the ticket is already a week old, If I would not have looked at the support page just now I would not even have known about it. Apperently if you cash out a certain amount they will block your paypal transfers till you give them a copy of your ID. According to my goverment I should only hand out my ID to the goverment, employers and financial institutes and not a private company that who knows how they will store my ID and use it for who knows what. LL has not like a clean reputation when it comes to competence and security...

I have received a ticket from LL as well where they ask for a copy of my ID, my social security number etc. I have a verified paypal account, they already have all the info and any goverment can ask paypal for all my transactions. And according to my goverment I am not obligated at all to provide a private company my ID. And specially knowing that LL hires and fires employees on the go I am absolutely not willing to hand out my ID card to LL and risk identity theft, because I have zero insight in who at LL have access to my ID, I don't see any clausule how my ID copy is being stored and protected by LL.

Whats the point of a support ticket, you will get a copy/paste response from a script. You will get the bull that all transfers are manually proccessed... they havent discovered automization yet at LL.

Same here. Waiting for 8 days now to recieve money on my paypal account. This is not the first time that I have to wait like 2 weeks to finally get the money I earned. It is rediculous that a company in 2014 still can't (don't want to) simply transfer money within 24 hours. They are always in time to deduct money from my account though!

It is because SLM is stil beta. it has been for 2 years...

No it takes longer now. My last 2 payouts took 12 days and 9 days (including weekend). According to LL all payouts are being done manually. What LL should be doing is have a system in place that only manually checks first time payouts. If repeated payouts are being done from the same account to the same (verified) paypal account and done from the same computer with the same IP address then there should really be no need to have it checked manually every single time. I think LL is the only company in the world that can take weeks over a simple paypal payout. something that other companies can do almost instantly. So my guess is that there is an other reason behind it to have all payouts done manually. Money intererest would be one reason.

I am missing something in the 'don't like' section of that survey. The fact that LL holds your payout for 2 weeks till they finally transfer it to your bank account/paypal (it used to be 5 days consitently, which was already a long time). It is always the excuse that they handle all transactions manually, but I don't buy that! I am again waiting for over a week to get my money. How the hell do you want to run a business in SL if you have to basically beg for your money in the support channel everytime. There is no company in the world that takes 2 weeks for a simple money transfer, besides LL. And if it is a 'first time' transfer I would understand a manual check, but not transfers from merchants that does payouts every 2 weeks on a verified account for +5 years.

Sorry for the late reply, don't check the forums regularly anymore. You are spot on with your comment. I would like to comment back in detail about the state of SL and LL, but this an LL forum so I think it would not be wise to leave uncensored criticism here. I will say this though, If LL and SL want's to survive they have to do big realitycheck on how they run their business, their services, their pricings, policies and so on. A business mostly made possible through user made content. Personally I have moved my focus away from SL (for the moment) and only still login to keep my main products up to date and to provide customer support. I have moved on to creating indie games and game mods (and hopefully for sale on Steam in the future) instead of being dependent and at the mercy of LL, their support where you can only ask for support in twitter format and where you get scripted anwsers that does not help you in return. And not even mentioning how lousy our IP is being protected in SL (as everyone can sell anything) and the other numerous ongoing issues on SLM and inworld.

Dartagan Shepherd wrote: Same here with the cashing out delays. If they double the payout timeframe they effectively double their cash flow or cash on hand, which gets invested in new products. Pretty desperate times then for SL if they have to fall back to this tactic. Anyway, just got somone at livechat finally that gave me standard responses as expected. He said he will 'escalate' it to the billing team, will see how many more days that will take, no doubt I will be placed on the bottom of the pile of 'escalations'. And ofcourse I got the response in the end 'thank you for being a valued secondlife member' . So great to have support that just copy paste pieces of scripts into the chat window. Probably some callcenter dude in India.

It's not just SLM that has issues. I am waiting for 10 days to get my cash-out to my paypal account. And it's not like 3 dollars I am waiting for to appear on my paypal account. So after 8 days I filed a ticket and no response, check for live chat support and it is offline 24/7. And now I entered day 10 waiting for my earned money to appear... I need to like pay bills and stuff, but LL is sitting on my money without any form of help so far.

Lol you are talking about the survey on the login screen? I can not even do the survey, because when I click it nothing happens. And the character cap (which seems LL's latest pest to use on their customers) is just plane ridiculous. The frickin character cap is popping up everywhere. Even merchants are bothered with it on the marketplace where they had to shorten all their listings... They can't even inform and advertise their product as they like anymore.

"Some of our changes will be apparent to you, like the look and feel of the new case and live chat systems and our coming self-service tools." That seems what is all about indeed. Everything Lindenlab calls 'improvement' is nothing more then changing the looks of things. I absolutely do not like the new look and I hate the software that is being used to run the the support and the blog/forum. First of all you can not even write your issue down in detail because of a character cap. If you have a problem and want to write a ticket you have to do it in a dumbed down twitter format. After 3 or 4 sentences you have reached the character cap... besides that you have to wait months to get some kind of an awnser... no matter if your premium or not. Secondly, This software you LL are running this site on including this blog and the support channel is a piece of crap. Half the time sections in pages wont load or whole pages wont load at all. Viewing case history in IE is impossible, the page just keeps on loading forever. I just tried to comment here using IE. Pressing the 'add comment' button gave me an unexpected error... I have to open an other browser just to be able to respond here. Drop down menu's on the website fails regularly and on IE permanently. Account page 'friends online" is saying that I don't have any friends... while I have a couple hundred in the list. Need I go on? Every single improvement in the last +1 year seems all to be about shiny's/ changing the look. Replacing perfectly good functioning things Like the old viewer, the old Xstreet, the old SL website with an inferior lag fest half baked barely functioning 'software'... all for the sake of a new look. I love Secondlife, it is my passion. The changes and the way things are getting messed up by the coders is getting me mad like hell. And don't get me started about the new marketplace website. LL should be ashamed about how they release the new ecommerce site and closing xstreet at the same time while not even search is working. Tons of needed merchant features have been erased, uneffective advertising options. Basically the marketplace is inferior in every single way... but hey, it does have a shopping cart and a new look!! I do not want hear one more word about so called improvements....