Silent Mistwalker

Sometimes it's more fun to play the fool than to remain silent and leave everyone wondering. Wait. Wut? 🤭

Thanks for making it clearer! It all depends on the contract between the call center and the client. I've worked customer and tech support for a couple of cellular providers, creative software, bookkeeping software and each one had their own ideas (rightly or wrongly) and policies of how calls should be handled. Most of it is standardized operating procedure (SOP) across the customer/tech support fields. The root of most escalated calls is AHT. Average Handle Time. The rep has to keep the calls within a certain amount of time so they are under a lot of pressure to get off the phone and move on to the next call. Pushing AHT like all call centers do, is detrimental to getting the customer the help they need because the rep isn't focused on the customer, they're focused on the clock. Customer service is a landmine waiting for some poor sod to step on it and blow up in your face. But it is up to the rep to remain in control of the call. That is the secret to it. Whoever is providing the support must remain in control of the call. That doesn't mean bullying the customer. https://www.mojohelpdesk.com/blog/2012/03/how-to-take-control-of-a-customer-service-call/

That's why, when I am the customer, I always try to remember to preface with, "This is not on you, personally" or "Please don't take this personally as it's not meant to be personal" etc. depending on the situation. It can be extremely stressful for both sides.

Ah, that makes sense. I've worked several call centers for some big names. Providing inworld support isn't any different than providing support via text (no, not your phone) or email like a lot of customer/tech support services offer. Sometimes those popups in the bottom right hand corner of my screen can be annoying. 😉

No, you do not have to continue attempting to assist them. If you have never worked in a call center, you shouldn't argue about how they work with someone who has worked at them.

Sorry, I disagree. Even at a call center you have a choice. You are allowed to hang up if they get abusive. You are allowed to escalate calls. There is no wrestling it into submission. All you're doing is making the pig happy in its own wallow, reducing your AHT, and getting dinged heavily on evaluations.

I was not even remotely suggesting anything like a potlaTch (correct spelling) be tried in SL. You completely missed the point of what a potlatch is about and how that relates to people. There are times when it is better to keep your ignorance to yourself rather than advertising it.

As frustrating as it may be, you just have to keep on providing support if you're a member of the support group or escalate the call like what is done at a call center. If you're just one of the people that likes to hang out and help when none of the mods are around all you can do is let the support team handle it. This really isn't a hypothetical situation as I witnessed it occur in the Firestorm support group with more than one individual not understanding it wasn't a viewer issue. What it amounts to is you have to keep a lid on your temper and keep on repeating what you've already said. Maybe word it a bit differently. Other than that, there isn't a damn thing wrong with recommending they use the official or another TPV. Never make customer/tech support personal. It's bad business.

Good but all too brief. Compared to other mammals that have been around for a few million years like giraffes, okapi, Laotian rock rats, red pandas, elephant shrews, solenodons and monotremes to name a few.

I agree with one caveat. We've already made our only home uninhabitable for life as we know it. No one wants to admit it, but we reached the tipping point about 20 years ago.

Except for the struck-out part, you nailed it. There isn't going to be a clear answer to satisfy everyone. I'd like to see some of the answers, clear as mud or unsatisfactory as they may be, because I've yet to see any really.

I would have said it sums up humans pretty well.

First Nations are made up of hundreds of different tribes, all with their own societies that are not like the rest of the country's. And yet, there are those who are trying to de-establish the reservations in Oklahoma and other states. Either I'm not conveying what I mean very well or you're not understanding what I'm getting at. Nothing will change because society isn't on the same page and as long as there is fear of the other because they are different, it can't change.

Looked to me like his character was the only one that died because he was too busy yelling at everyone else. 🤣

Mine, too.

That doesn't answer my question about those who are not part of any socially acceptable (your words) group. We're treated as if we do not exist. Social expectations? Socially I was expected to grow up, get married and have kids just like everyone else. That never happened. I don't think you really want to know just what the consequences of that are, let alone the other social expectations I refused to meet because they were either wrong for me or just wrong. Expecting people to conform to social expectations that are completely wrong for the different groups (First Nations*) within the main group (US*) is a pretty narrow way of looking at things. *for example

I disagree. He didn't speak fast enough. I couldn't understand a word he was screaming anyway. lol

What group? I'm not a part of any group on the forum. I've always stood alone. Are you defining group as all forum members or just those that participate in GD? What happens to those of us who have never been considered socially acceptable by any group? Not looking for answers per se, I'm making a point.

I would have quit within the first 5 seconds.

As one of those who don't voice, if I am playing an actual game, I'm playing the game not socializing. No multitasking and minimal outside (cat)distractions. Not because I have hearing loss (I do) or I'm being antisocial (I'm not). I give what I am doing my full attention and concentration so I make fewer mistakes. I compete with myself, not others. And that goes against what the vast majority believe in.

Yeah right. Hit them back and guess who is the one that gets into trouble if you manage to survive the beating from the bullies. I grew up living with a bully. Not only does it leave you scarred for life, it destroys all trust in other humans.

Oh, that guy. He tucked tail and ran after I got through with him. Apparently, he can't handle women who can think for themselves.

I don't deal with it any better now than I did in grammar school. I'm the kid everyone bullied.

You don't even need to do the Valley Girl part. The airhead is what sends them running every time. 🤭 I'm just glad you didn't gag on a spoon or something cuz that would be so grody.