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Linden Lab

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  1. We’re excited to announce that production has started on “Made in Second Life,” a new original web series that will debut across our various social media channels later this year. This new series (made in partnership with Draxtor Despres) expands upon the concept of Second Life storytelling that was first introduced with “Love Made in Second Life,” an original limited-run production that showcased stories of Residents who fell in love and married after meeting in Second Life. Check out this sneak preview of the new “Made in Second Life” series below: In each episode, “Made in Second Life” aims to tell a different story about one of the many communities and creators found across our virtual world. You’ll soon see episodes that feature Second Life musicians, machinima makers, bloggers, fashionistas and much, much more. Next up in the series is “Fashion Made in Second Life”, debuting later this year. Logos courtesy of Marianne McCann Do you have an interesting story to share about your Second Life? We’re now casting for episodes including but not limited to the following themes: romance, fashion, music, moviemaking/machinima, roleplaying communities, game making, education, and blogging! We’re also continuing to look for cool and unique Destinations to spotlight for our ongoing “Second Life Destinations” video series. Contact madeinsl@draxtor.com and tell us your story. You might be featured in a future episode of “Made in Second Life.” If you have a destination that you’d like to be considered for “Second Life Destinations,” then reach out to us via this suggestion form. P.S. Even more original video productions are also on the way! You may have noticed that we have already started a refresh of our new user tutorials. Also, stay tuned for news about a new recurring Second Life-themed live streaming program that will debut later this month.
  2. Today (Aug. 1) Tilia, Linden Lab’s wholly-owned subsidiary, assumes responsibility for handling process credit requests and payments made from accounts with a USD-denominated balance in Second Life. Due to this change, as originally announced on July 1, Residents who have a USD balance on their account will be prompted to accept the Tilia Terms of Service when they log in to their account on the web. Residents who request to process credit out of Second Life may also need to supply information for ID verification. Tilia is a registered money services business and fully licensed money transmitter which helps Linden Lab comply with U.S. laws and regulations. You can learn more about Tilia’s work to better protect your privacy and security in this blog post from our Information Security Manager, Soft Linden. We want to be clear that most people should not see any disruptions or changes to their Second Life experience due to the introduction of Tilia. However, for those who maintain a USD balance (usually through the sale of L$ on the LindeX), it is important that you review and accept the Tilia Terms of Service. You’ll see a prompt to do so when you next login to Secondlife.com. If you have a USD balance on August 1 and do not accept the Terms of Service, you will have until October 31, 2019 to do so. If you do not, you will not be able to utilize the USD Balance or request a process credit until you have accepted the TOS and Privacy Policy, after which you will once again be able to use the USD balance and process credit. For those who do not accept the Terms of Service, you will still be able to login to Second Life and use your payment method on file (such as a credit card) to pay for items and services, but you will no longer have the ability to request a process credit transaction, sell L$ on the LindeX, or make payments for Second Life services from your balance. We know that you may have additional questions about Tilia and these changes. We encourage you to visit our Tilia FAQ and/or contact our Support team if you have any specific concerns. We’ve also addressed many community questions at a recent Tilia Town Hall in-world, which can be viewed on YouTube.
  3. Hello Residents of Second Life! Hi, Tommy Linden here, one of your friendly Supervisors from the Support Department. I’m sorry to bring you this news, but we are temporarily unable to offer Region transfers using USD. At the present time all Region transfers between Residents will be required to use L$ for the transaction amount, agreed upon between the buyer and seller. You will, however, still be able to pay any associated fees in USD. Not all is lost! The good news is, I have already spoken with our engineers, and we're working on re-introducing this functionality as quickly as possible. We apologize for any inconvenience this may cause and are moving quickly to make things work as seamlessly as possible again in the near future. Best, Tommy Linden
  4. The voluntary information submission form that was discussed in the Tilia Town Hall is now available. Information on the commerce blog linked above.
  5. As we promised in our town hall meeting about Tilia and its relationship to Second Life last week, we have been working on a way for Residents to voluntarily submit additional information that may be required to process credit prior to the August 1 Tilia launch date. That option is now available on your Second Life account billing information page! For many of you, we may already have all information required to process credit from your USD balance, and you will be able to see that you are good to go from the green check mark. For some of you, we may need to collect some additional information before you can process credit from your USD wallet after August 1. You’ll be able to see that from the red X in the same location. And from there, you can click on ‘additional information’ link to proceed to the information request form if you would like. You are under no obligation to do so at this time. As registered money services businesses, Linden Lab and Tilia are required to comply with applicable U.S. laws and regulations. As part of our ongoing risk management process, we must obtain, verify, and record information about our customers for whom we offer financial-related services. We take your privacy and security seriously, so your personal information will continue to remain protected and will only be used for purposes that are outlined in Linden Lab’s and Tilia’s Privacy Policies. You may learn more about Tilia and its relationship with Second Life and Linden Lab from our FAQ.
  6. One further update - to address many of the questions that were raised about privacy and security with Tilia - Information Security Manager Soft Linden has made a blog post you can read here.
  7. Some of you know me as Soft Linden. I’m the information security manager at Linden Lab. A large number of you attended the Tilia Town Hall last week. Aside from the many questions you had about how Tilia affects Second Life L$ and monetary activity, privacy was a common concern. Grumpity asked if I would answer a few of the questions about Tilia privacy and security which surfaced in the town hall and in our forums. This has been a busy time for everybody who has worked on Tilia, but I’m glad I can take a few moments to share some information. Where did the Tilia team come from? And why should I trust Tilia with my personal information? The Tilia team is made up of people you previously knew as Linden Lab employees. We’re part of this team because we are passionate about privacy and security. Tilia includes employees who use Second Life alts in our free time. We know many of you as friends and creators in Second Life. So not only are our practices aimed at complying with an ever expanding list of U.S. regulations and laws, but we strive to go above and beyond. We want to protect the best interests of ourselves, our friends, and the countless Residents who support the world we love. We fully believe that Second Life wouldn’t be possible without working to earn your trust. For example, we don’t like the way many other companies resell customer information. Because we disagree with those practices, the information you store with Tilia is never provided to third parties for purposes such as marketing. We want you to feel confident that you can play, experiment, and explore in Second Life without outside strangers learning anything about you which you have not shared under your own initiative. We won’t even provide that information to the US government unless we are compelled to do so through a legal process such as a subpoena or a search warrant. But the privacy and security story goes much, much further. Does Tilia change how my information is secured? Yes! This project began years ago. Quite a bit of the work we do to improve Second Life is "behind the scenes" - things that users cannot directly interact with. Often it's not even possible for users to detect that something has changed. This is one such case. A few years ago, we looked at Second Life, and how information security has evolved in the time since Second Life was created. We asked ourselves how we could better protect our most sensitive customer information. Our engineers created a new “personal information vault” project. This vault uses modern algorithms to encrypt sensitive information in a way that would require both enormous computing power and an enormous amount of memory for an attacker to crack… if they could even get a copy of the encrypted data. These algorithms are specifically tuned to defeat expensive decryption acceleration hardware. And all of this new encryption is wrapped around the encryption we already used - encryption which was the industry standard at the time. These are entire new layers using encryption technologies which didn’t exist when Second Life was new. Even after all of these changes, the old protection remains in place at the bottom of that stack. Figuratively speaking, we locked the old vault inside a bigger, stronger vault. We chose an approach where we didn’t need to decrypt information in order to enhance your protection. There is another key part of this project: Our storage mechanisms for sensitive customer information are now isolated from Second Life. The information isn’t stored at the same physical location anymore, and hasn’t been for a while. But the difference is more than physical. Second Life’s servers do not have direct access to Tilia information that isn’t required for daily Second Life usage. Even developers who have worked at the company for a dozen years - developers who have full access to every last Second Life server - do not have access to the servers that store and protect the most sensitive information. A policy of least privilege means fewer opportunities for mistakes. Even within Tilia, key information is further segmented. This means that compromising one database inside of Tilia is insufficient to decrypt and correlate sensitive data without compromising a different service. We have deployed numerous commercial products which help monitor for access, abuse, or data copying attempts for data that is made available to Tillia employees. This means that even an attacker with all employee access credentials, access to employee multifactor authentication tokens, and all Tilia access permissions would still face some challenges in avoiding early detection. That was a lot to explain. But it is all important, because this is the technical foundation of Tilia. It’s a core piece of the Tilia story, and it is something we have worked on for years. Tilia was created in large part because we saw an opportunity to share these technologies with other businesses. These technologies are in place today for all of the information you entrust Tilia to handle. I am proud of what our engineers have accomplished. These same technologies are only in the planning stages at other companies and institutions. Many of the bigger businesses who already handle sensitive data like credit reports and medical records are working to complete similar projects. But we have it today. It sounds like a lot has changed at once. Aren’t large changes risky? Tilia was designed with security and privacy as its primary considerations. These considerations apply not only to what we create, but how we create it, and how we validate ongoing changes to what we create. For Tillia, we chose a newer security-focused programming language over Python and C++, the older languages which make up much of Second Life. It’s more difficult to make security errors in modern security-focused languages, but it’s not impossible. This is why we have created thousands of automated tests which exercise nearly every aspect of Tilia. Every change to Tilia triggers the execution of these tests, and the change is rejected if it causes nonconformant behavior. The Tillia team also pays a security testing company to attempt to hack Tilila and perform routine vulnerability assessments. Any Tilia service that is exposed to Second Life users is also exposed to outside security testers. These testers evaluate changes in a staging environment before they are ever presented to Second Life users. We enlisted outside specialists to review some of our key privacy and security practices and procedures. We then invited a team from Amazon Web Services to sit in our offices with us and review every aspect of our service deployment and hosting infrastructure. Every step we have taken has been cautious. When it comes to privacy and security, the Tilia engineering team believes that the tortoise wins the race. What does Tilia mean for Second Life privacy and security in the future? We have many plans for Tilia. Additional work is already under way. While we have already moved regulated information out of Second Life and into Tilia, we are actively migrating additional forms of information. Now that we have a new privacy and security foundation, we can extend the amount of information that enjoys this level of protection. If it pertains to your real life identity, we believe in leveraging Tilia protection wherever possible. Tilia will enable future Second Life projects as well. We designed Tilia to support additional business customers, so we are able to justify larger privacy and security projects to benefit new business customers and existing Second Life Residents alike. Aside from ensuring compliance with upcoming privacy and security regulations, our early goals are largely driven by Second Life. These goals include the option for users to select stronger authentication mechanisms, better mechanisms for our team to identify callers who request account help, and additional tools which support our fraud protection team. As to Second Life itself, by relieving the team of many of the heaviest privacy and security burdens, we believe we can help them be even more effective in developing the virtual world we all love. Stay tuned to see what we can do. Soft Linden
  8. Second Life is home to several impressive 3D replicas of places and landmarks in the physical world, so it is no surprise that many in the community have been praising the presence and detail found in Rieri. This contemporary Japanese location is inspired by Tokyo’s Arakawa Lock Gate region and was modeled from Google Maps and real photos of Tokyo neighborhoods. Learn more about Rieri in this week’s Destinations video, which is narrated by Resident pokute Burt (who cites Rieri as one of his favorite spots in Second Life). (Note: If you don’t see the English language captions automatically, be sure to turn them on for the full translation). To get even more insight to the making and magic of Rieri, we recommend that you also check out the official video tour from Rieri project architect/director Eripom Moonwall and her team. Better yet, see Rieri for yourself in Second Life - no plane tickets required! Rieri - Town in Tokyo Visit Rieri-Town, an incredibly realistic town modeled from Google Maps and real photos of Tokyo neighborhoods. Come and visit to feel the atmosphere of this contemporary Japanese location. Visit in Second Life
  9. Thanks again for your patience, feedback and questions over the past couple of weeks. Hopefully, most of your questions and concerns have been addressed in the top post in this forum and/or in our Town Hall - and we'll also soon be updating our official FAQ with these additional answers. We also recommend you check out Inara Pey's blog post for coverage of the Town Hall, which includes a good summary of highlights from the event (including a partial transcript). As we close down this thread, if you are still not sure how this change may or may not impact your specific circumstances, we encourage you to contact our support team.
  10. Hello all, Here one more reminder that today's Tilia Town Hall is happening at 1 PM SLT. Details are in the blog post. We will be addressing some of your questions in that meeting, and a recording will be made available later for those who may not be able to attend the live show. Additionally, please note that we've edited our initial response to one of your questions above and made note of this edit in the original post. Specifically: Q: Will EVERYONE who uses Second Life have to agree to the new Tilia TOS and Privacy Policy - or just those who use credit processing in USD? A: Only those who have a USD wallet need to consent to Tilia’s ToS. If you have a USD wallet, these will be presented to you when you log in to your SL account on the web. This answer and others will be discussed in more detail at today's Tilia Town Hall. Also, as a reminder, this Q&A thread is for questions only. Please direct comments and other discussions about Tilia to a community-created thread. As mentioned in the original post as well as follow-up comments, we have and will continue to remove responses that are not in the form of a Tilia-related question on this specific thread. However, we are capturing your feedback from the general forums. As always, all posts are subject to the community guidelines.
  11. Hello all, As we mentioned there is a planned Tilia Town Hall. The date and time are now available, and ll info is in this blog post.
  12. 7/10 Update - For those who can't join us for the inworld event, we will be providing a video and transcript soon after the live event. Want to learn more about Tilia, the wholly-owned subsidiary of Linden Lab? Second Life executives Grumpity Linden (Senior Director of Product) and Patch Linden (Senior Director of Product Operations) will be answering questions about Tilia from the community at a special “Tilia Town Hall” event held inworld this Friday, July 12 at 1 p.m. (SLT/Pacific). As announced on July 1, Tilia will soon be handling certain aspects of the Second Life service that will help us comply with U.S. laws and regulations via enhanced regulatory compliance protocols. We’ve been taking questions about Tilia in our official forum all week, so please join us as we continue to listen and respond. Tilia Town Hall Want to learn more about Tilia, the new subsidiary of Linden Lab?Here's your chance to learn more in this special Town Hall event, held July 12 at 1 p.m. (SLT/Pacific). Visit in Second Life
  13. Hello all, We have added more answers to the main post. Please stay tuned for more information and details on the upcoming Tilia Town Hall, where we will answer more of these questions.
  14. Hi everyone, We’ve added a few more Tilia related questions with answers to the main post above - please take a moment to review that update. We were hoping to have a few more answers ready, however since a lot of these questions involve matters of compliance and privacy, it is taking us a bit longer to finalize all the necessary information to address some of the more complex questions raised. We will resume responding to those on Monday. Why next week? Well, due to the July 4th holiday, we won't have anything new to add to the topic here until after this weekend. We are also planning to hold a "Tilia Town Hall" in the near future and will announce details of when and where that will take place as soon as possible. The details of time and date will most likely be announced early next week - so keep a watch on this thread for that info. In the meantime, please keep this thread to questions only. It will make it much easier for us to address as many of those as possible when we get back. Thanks again for your patience!
  15. Hello everyone, We are still looking into answers for many of your questions. While we had hoped to add another batch today, it looks like we will have to wait until tomorrow to give you more answers. Talk to you then - and we will update the main post here as well as let you know through comments.
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