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Linden Lab

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  1. We’re excited to announce that production has started on “Made in Second Life,” a new original web series that will debut across our various social media channels later this year. This new series (made in partnership with Draxtor Despres) expands upon the concept of Second Life storytelling that was first introduced with “Love Made in Second Life,” an original limited-run production that showcased stories of Residents who fell in love and married after meeting in Second Life. Check out this sneak preview of the new “Made in Second Life” series below: In each episode, “Made in Second Life” aims to tell a different story about one of the many communities and creators found across our virtual world. You’ll soon see episodes that feature Second Life musicians, machinima makers, bloggers, fashionistas and much, much more. Next up in the series is “Fashion Made in Second Life”, debuting later this year. Logos courtesy of Marianne McCann Do you have an interesting story to share about your Second Life? We’re now casting for episodes including but not limited to the following themes: romance, fashion, music, moviemaking/machinima, roleplaying communities, game making, education, and blogging! We’re also continuing to look for cool and unique Destinations to spotlight for our ongoing “Second Life Destinations” video series. Contact madeinsl@draxtor.com and tell us your story. You might be featured in a future episode of “Made in Second Life.” If you have a destination that you’d like to be considered for “Second Life Destinations,” then reach out to us via this suggestion form. P.S. Even more original video productions are also on the way! You may have noticed that we have already started a refresh of our new user tutorials. Also, stay tuned for news about a new recurring Second Life-themed live streaming program that will debut later this month.
  2. Today (Aug. 1) Tilia, Linden Lab’s wholly-owned subsidiary, assumes responsibility for handling process credit requests and payments made from accounts with a USD-denominated balance in Second Life. Due to this change, as originally announced on July 1, Residents who have a USD balance on their account will be prompted to accept the Tilia Terms of Service when they log in to their account on the web. Residents who request to process credit out of Second Life may also need to supply information for ID verification. Tilia is a registered money services business and fully licensed money transmitter which helps Linden Lab comply with U.S. laws and regulations. You can learn more about Tilia’s work to better protect your privacy and security in this blog post from our Information Security Manager, Soft Linden. We want to be clear that most people should not see any disruptions or changes to their Second Life experience due to the introduction of Tilia. However, for those who maintain a USD balance (usually through the sale of L$ on the LindeX), it is important that you review and accept the Tilia Terms of Service. You’ll see a prompt to do so when you next login to Secondlife.com. If you have a USD balance on August 1 and do not accept the Terms of Service, you will have until October 31, 2019 to do so. If you do not, you will not be able to utilize the USD Balance or request a process credit until you have accepted the TOS and Privacy Policy, after which you will once again be able to use the USD balance and process credit. For those who do not accept the Terms of Service, you will still be able to login to Second Life and use your payment method on file (such as a credit card) to pay for items and services, but you will no longer have the ability to request a process credit transaction, sell L$ on the LindeX, or make payments for Second Life services from your balance. We know that you may have additional questions about Tilia and these changes. We encourage you to visit our Tilia FAQ and/or contact our Support team if you have any specific concerns. We’ve also addressed many community questions at a recent Tilia Town Hall in-world, which can be viewed on YouTube.
  3. Hello Residents of Second Life! Hi, Tommy Linden here, one of your friendly Supervisors from the Support Department. I’m sorry to bring you this news, but we are temporarily unable to offer Region transfers using USD. At the present time all Region transfers between Residents will be required to use L$ for the transaction amount, agreed upon between the buyer and seller. You will, however, still be able to pay any associated fees in USD. Not all is lost! The good news is, I have already spoken with our engineers, and we're working on re-introducing this functionality as quickly as possible. We apologize for any inconvenience this may cause and are moving quickly to make things work as seamlessly as possible again in the near future. Best, Tommy Linden
  4. The voluntary information submission form that was discussed in the Tilia Town Hall is now available. Information on the commerce blog linked above.
  5. As we promised in our town hall meeting about Tilia and its relationship to Second Life last week, we have been working on a way for Residents to voluntarily submit additional information that may be required to process credit prior to the August 1 Tilia launch date. That option is now available on your Second Life account billing information page! For many of you, we may already have all information required to process credit from your USD balance, and you will be able to see that you are good to go from the green check mark. For some of you, we may need to collect some additional information before you can process credit from your USD wallet after August 1. You’ll be able to see that from the red X in the same location. And from there, you can click on ‘additional information’ link to proceed to the information request form if you would like. You are under no obligation to do so at this time. As registered money services businesses, Linden Lab and Tilia are required to comply with applicable U.S. laws and regulations. As part of our ongoing risk management process, we must obtain, verify, and record information about our customers for whom we offer financial-related services. We take your privacy and security seriously, so your personal information will continue to remain protected and will only be used for purposes that are outlined in Linden Lab’s and Tilia’s Privacy Policies. You may learn more about Tilia and its relationship with Second Life and Linden Lab from our FAQ.
  6. One further update - to address many of the questions that were raised about privacy and security with Tilia - Information Security Manager Soft Linden has made a blog post you can read here.
  7. Some of you know me as Soft Linden. I’m the information security manager at Linden Lab. A large number of you attended the Tilia Town Hall last week. Aside from the many questions you had about how Tilia affects Second Life L$ and monetary activity, privacy was a common concern. Grumpity asked if I would answer a few of the questions about Tilia privacy and security which surfaced in the town hall and in our forums. This has been a busy time for everybody who has worked on Tilia, but I’m glad I can take a few moments to share some information. Where did the Tilia team come from? And why should I trust Tilia with my personal information? The Tilia team is made up of people you previously knew as Linden Lab employees. We’re part of this team because we are passionate about privacy and security. Tilia includes employees who use Second Life alts in our free time. We know many of you as friends and creators in Second Life. So not only are our practices aimed at complying with an ever expanding list of U.S. regulations and laws, but we strive to go above and beyond. We want to protect the best interests of ourselves, our friends, and the countless Residents who support the world we love. We fully believe that Second Life wouldn’t be possible without working to earn your trust. For example, we don’t like the way many other companies resell customer information. Because we disagree with those practices, the information you store with Tilia is never provided to third parties for purposes such as marketing. We want you to feel confident that you can play, experiment, and explore in Second Life without outside strangers learning anything about you which you have not shared under your own initiative. We won’t even provide that information to the US government unless we are compelled to do so through a legal process such as a subpoena or a search warrant. But the privacy and security story goes much, much further. Does Tilia change how my information is secured? Yes! This project began years ago. Quite a bit of the work we do to improve Second Life is "behind the scenes" - things that users cannot directly interact with. Often it's not even possible for users to detect that something has changed. This is one such case. A few years ago, we looked at Second Life, and how information security has evolved in the time since Second Life was created. We asked ourselves how we could better protect our most sensitive customer information. Our engineers created a new “personal information vault” project. This vault uses modern algorithms to encrypt sensitive information in a way that would require both enormous computing power and an enormous amount of memory for an attacker to crack… if they could even get a copy of the encrypted data. These algorithms are specifically tuned to defeat expensive decryption acceleration hardware. And all of this new encryption is wrapped around the encryption we already used - encryption which was the industry standard at the time. These are entire new layers using encryption technologies which didn’t exist when Second Life was new. Even after all of these changes, the old protection remains in place at the bottom of that stack. Figuratively speaking, we locked the old vault inside a bigger, stronger vault. We chose an approach where we didn’t need to decrypt information in order to enhance your protection. There is another key part of this project: Our storage mechanisms for sensitive customer information are now isolated from Second Life. The information isn’t stored at the same physical location anymore, and hasn’t been for a while. But the difference is more than physical. Second Life’s servers do not have direct access to Tilia information that isn’t required for daily Second Life usage. Even developers who have worked at the company for a dozen years - developers who have full access to every last Second Life server - do not have access to the servers that store and protect the most sensitive information. A policy of least privilege means fewer opportunities for mistakes. Even within Tilia, key information is further segmented. This means that compromising one database inside of Tilia is insufficient to decrypt and correlate sensitive data without compromising a different service. We have deployed numerous commercial products which help monitor for access, abuse, or data copying attempts for data that is made available to Tillia employees. This means that even an attacker with all employee access credentials, access to employee multifactor authentication tokens, and all Tilia access permissions would still face some challenges in avoiding early detection. That was a lot to explain. But it is all important, because this is the technical foundation of Tilia. It’s a core piece of the Tilia story, and it is something we have worked on for years. Tilia was created in large part because we saw an opportunity to share these technologies with other businesses. These technologies are in place today for all of the information you entrust Tilia to handle. I am proud of what our engineers have accomplished. These same technologies are only in the planning stages at other companies and institutions. Many of the bigger businesses who already handle sensitive data like credit reports and medical records are working to complete similar projects. But we have it today. It sounds like a lot has changed at once. Aren’t large changes risky? Tilia was designed with security and privacy as its primary considerations. These considerations apply not only to what we create, but how we create it, and how we validate ongoing changes to what we create. For Tillia, we chose a newer security-focused programming language over Python and C++, the older languages which make up much of Second Life. It’s more difficult to make security errors in modern security-focused languages, but it’s not impossible. This is why we have created thousands of automated tests which exercise nearly every aspect of Tilia. Every change to Tilia triggers the execution of these tests, and the change is rejected if it causes nonconformant behavior. The Tillia team also pays a security testing company to attempt to hack Tilila and perform routine vulnerability assessments. Any Tilia service that is exposed to Second Life users is also exposed to outside security testers. These testers evaluate changes in a staging environment before they are ever presented to Second Life users. We enlisted outside specialists to review some of our key privacy and security practices and procedures. We then invited a team from Amazon Web Services to sit in our offices with us and review every aspect of our service deployment and hosting infrastructure. Every step we have taken has been cautious. When it comes to privacy and security, the Tilia engineering team believes that the tortoise wins the race. What does Tilia mean for Second Life privacy and security in the future? We have many plans for Tilia. Additional work is already under way. While we have already moved regulated information out of Second Life and into Tilia, we are actively migrating additional forms of information. Now that we have a new privacy and security foundation, we can extend the amount of information that enjoys this level of protection. If it pertains to your real life identity, we believe in leveraging Tilia protection wherever possible. Tilia will enable future Second Life projects as well. We designed Tilia to support additional business customers, so we are able to justify larger privacy and security projects to benefit new business customers and existing Second Life Residents alike. Aside from ensuring compliance with upcoming privacy and security regulations, our early goals are largely driven by Second Life. These goals include the option for users to select stronger authentication mechanisms, better mechanisms for our team to identify callers who request account help, and additional tools which support our fraud protection team. As to Second Life itself, by relieving the team of many of the heaviest privacy and security burdens, we believe we can help them be even more effective in developing the virtual world we all love. Stay tuned to see what we can do. Soft Linden
  8. Second Life is home to several impressive 3D replicas of places and landmarks in the physical world, so it is no surprise that many in the community have been praising the presence and detail found in Rieri. This contemporary Japanese location is inspired by Tokyo’s Arakawa Lock Gate region and was modeled from Google Maps and real photos of Tokyo neighborhoods. Learn more about Rieri in this week’s Destinations video, which is narrated by Resident pokute Burt (who cites Rieri as one of his favorite spots in Second Life). (Note: If you don’t see the English language captions automatically, be sure to turn them on for the full translation). To get even more insight to the making and magic of Rieri, we recommend that you also check out the official video tour from Rieri project architect/director Eripom Moonwall and her team. Better yet, see Rieri for yourself in Second Life - no plane tickets required! Rieri - Town in Tokyo Visit Rieri-Town, an incredibly realistic town modeled from Google Maps and real photos of Tokyo neighborhoods. Come and visit to feel the atmosphere of this contemporary Japanese location. Visit in Second Life
  9. Thanks again for your patience, feedback and questions over the past couple of weeks. Hopefully, most of your questions and concerns have been addressed in the top post in this forum and/or in our Town Hall - and we'll also soon be updating our official FAQ with these additional answers. We also recommend you check out Inara Pey's blog post for coverage of the Town Hall, which includes a good summary of highlights from the event (including a partial transcript). As we close down this thread, if you are still not sure how this change may or may not impact your specific circumstances, we encourage you to contact our support team.
  10. Hello all, Here one more reminder that today's Tilia Town Hall is happening at 1 PM SLT. Details are in the blog post. We will be addressing some of your questions in that meeting, and a recording will be made available later for those who may not be able to attend the live show. Additionally, please note that we've edited our initial response to one of your questions above and made note of this edit in the original post. Specifically: Q: Will EVERYONE who uses Second Life have to agree to the new Tilia TOS and Privacy Policy - or just those who use credit processing in USD? A: Only those who have a USD wallet need to consent to Tilia’s ToS. If you have a USD wallet, these will be presented to you when you log in to your SL account on the web. This answer and others will be discussed in more detail at today's Tilia Town Hall. Also, as a reminder, this Q&A thread is for questions only. Please direct comments and other discussions about Tilia to a community-created thread. As mentioned in the original post as well as follow-up comments, we have and will continue to remove responses that are not in the form of a Tilia-related question on this specific thread. However, we are capturing your feedback from the general forums. As always, all posts are subject to the community guidelines.
  11. Hello all, As we mentioned there is a planned Tilia Town Hall. The date and time are now available, and ll info is in this blog post.
  12. 7/10 Update - For those who can't join us for the inworld event, we will be providing a video and transcript soon after the live event. Want to learn more about Tilia, the wholly-owned subsidiary of Linden Lab? Second Life executives Grumpity Linden (Senior Director of Product) and Patch Linden (Senior Director of Product Operations) will be answering questions about Tilia from the community at a special “Tilia Town Hall” event held inworld this Friday, July 12 at 1 p.m. (SLT/Pacific). As announced on July 1, Tilia will soon be handling certain aspects of the Second Life service that will help us comply with U.S. laws and regulations via enhanced regulatory compliance protocols. We’ve been taking questions about Tilia in our official forum all week, so please join us as we continue to listen and respond. Tilia Town Hall Want to learn more about Tilia, the new subsidiary of Linden Lab?Here's your chance to learn more in this special Town Hall event, held July 12 at 1 p.m. (SLT/Pacific). Visit in Second Life
  13. Hello all, We have added more answers to the main post. Please stay tuned for more information and details on the upcoming Tilia Town Hall, where we will answer more of these questions.
  14. Hi everyone, We’ve added a few more Tilia related questions with answers to the main post above - please take a moment to review that update. We were hoping to have a few more answers ready, however since a lot of these questions involve matters of compliance and privacy, it is taking us a bit longer to finalize all the necessary information to address some of the more complex questions raised. We will resume responding to those on Monday. Why next week? Well, due to the July 4th holiday, we won't have anything new to add to the topic here until after this weekend. We are also planning to hold a "Tilia Town Hall" in the near future and will announce details of when and where that will take place as soon as possible. The details of time and date will most likely be announced early next week - so keep a watch on this thread for that info. In the meantime, please keep this thread to questions only. It will make it much easier for us to address as many of those as possible when we get back. Thanks again for your patience!
  15. Hello everyone, We are still looking into answers for many of your questions. While we had hoped to add another batch today, it looks like we will have to wait until tomorrow to give you more answers. Talk to you then - and we will update the main post here as well as let you know through comments.
  16. Please refresh and review the original post to see the newest updates. There are still a lot of questions we are working on getting answers for, and will update again when we have more responses. QUICK REMINDER: For the sake of keeping this thread clean and easier to read, please use this space to ask your questions specific to the announcement . Off topic commentary may be removed or moved from this thread. We will also try to use the comments merely to update when there are new questions and answers added to the main post. Thank you.
  17. There have been a lot of questions about our recent Tilia announcement , so we've created a new thread as a way for Residents to formally submit their questions. Please use the new thread to ask your questions specific to the announcement and we'll continue to review and respond where we can. For general comments that are not in the form of questions, we recommend that you continue to use this thread, so that the focus of the new Q&A thread stays on direct questions and answers.
  18. There have been a lot of questions about our recent Tilia announcement , so we've created this thread as a way for Residents to formally submit their questions. Below we've summarized our existing responses pulled from another community-created thread so that they are better surfaced. As we respond to more of your questions, we will add those to this top forum post - so please review the answers in this post, to see if your question(s) have already been addressed. You may also want to bookmark or follow this thread for updates. Please use this space to ask your questions specific to the announcement and we'll continue to review and respond where we can. For general comments that are not in the form of questions, we recommend that you continue to use the other forum thread, so that the focus of this thread stays on direct questions and answers. Off topic commentary may be removed or moved from this thread. We'll also be holding a Tilia Town Hall event inworld in Second Life on Friday, July 12 at 1 p.m. (SLT/Pacific). For those who can't make the live event, we'll make available a video and transcript soon thereafter. Here are the questions and answers: Is this an extra fee on top of the recently changed credit processing fee? No. The credit processing fees remain unchanged for you as a Resident. You will not be charged anything extra for a credit processing fee by Tilia. The only other fee which may apply is an inactivity fee. This fee would only apply to those accounts with USD balances which have not accessed their Tilia account in any way (for example, to check balance) or had any credit processing transactions over a period of 12 months or more. How long will it take to process my credit request? Is it going to take longer than usual with Tilia? We anticipate that the usual time to process credit, currently two to three business days, will not change for most Second Life Residents once your identification documentation has been verified. How is this change compliant with GDPR? Tilia is fully compliant with GDPR. For more information, please see the link to our Privacy Policy where it reads: OTHER INFORMATION See our online Privacy Policy to learn more about information collected through our website and how we use and disclose it. That Privacy Policy should be regarded as part of this Privacy Notice. Can you clarify the relationship between Tilia and Linden Lab? Tilia Inc. is a wholly-owned subsidiary of Linden Lab. Can you clarify whether there are ID requirements and fees for basic Linden Dollar purchases? These changes apply to USD credit processing and do not have any impact on the routine purchasing of Linden Dollars. Only Second Life Residents who Process Credit of their USD balance to their payment method (e.g. PayPal) are impacted by the ID verification requirements (which are necessary for compliance with U.S. laws and regulations). The inactivity fee applies only to those accounts with USD balances which have not accessed their Tilia account in any way or had any credit processing transactions over a period of 12 months or more. Will Residents outside the U.S. still need to provide verification or ID for credit processing transactions? Yes, anyone who processes credit will need to present a government-issued ID. I am not a US citizen, I do not drive & have no passport! We also do not have an official photo ID in the UK so how on earth will I qualify? For non-U.S. citizens without a driver’s license or passport, we will need an equivalent government-issued ID to verify your identity for credit processing. If this is an issue, please contact our customer support team or continue to check our FAQ for additional guidance after Aug. 1. Will you expect me to scan my ID? Will you expect me to send a photocopied version over via snail mail? Yes, you would need to scan your ID for Tilia to verify after Aug. 1. We do not expect anyone to use “snail mail” for verification. If I’m only using Linden Dollars, does this impact me at all? No. If you are only using Linden Dollars, and do not have a USD balance, the ID requirements and the inactivity fee has no impact on your ability to continue using Second Life. For example, it doesn’t impact or change your ability to pay for Land Tier or other activities with Linden Dollars. Does this inactivity fee apply to the Lindens I have stored in my account? No. This fee would only apply to those accounts with USD balances which have not accessed their Tilia account in any way (for example, to check balance) or had any credit processing transactions over a period of 12 months or more. Will this impact our Premium stipend? (No more L$300 per month? Will we get a token or is this on top of the L$300?) This will have no impact on the Premium stipend. I do have a cash balance, but I am not an SL content creator. I upload money, which goes towards my Premium payments. So does that mean it will affect me too? This should not affect you if you are only using your money for Premium payments. For those who are carrying a USD balance to pay Premium, you would need to be active on that account at least once in12 months to avoid the inactivity fee. Thus, paying your annual Premium qualifies as activity. Will our information be stored in plain text? No! We treat the security of any personally identifiable information with the utmost care. Your information is encrypted and locked down to only be accessible by specific people who have a business need to access your information. Our practices are compliant with applicable U.S. regulations and laws. Will EVERYONE who uses Second Life have to agree to the new Tilia TOS and Privacy Policy - or just those who use credit processing in USD? *the answer to this question was edited on July 12 to reflect the most up to date information* Only those who have a USD wallet need to consent to Tilia’s ToS. If you have a USD wallet, these will be presented to you when you log in to your SL account on the web. I have already provided my personal info to Linden Lab in the past. Do I need to provide it again? Many of us have already provided such ID information for verification, are we exempt from having to provide it again because the information is already on record? In general, most Residents will not need to resubmit the information if it has been previously provided. However, there may be some instances where Tilia may need to collect and verify the documentation again. Do I REALLY need to provide my social security number? I just want to enjoy Second Life and I’m not comfortable sharing that information. The verification requirement applies only to Second Life Residents who process credit of their USD balance to their payment method (e.g. PayPal). The ID verification requirement is necessary for compliance with U.S. money transmitter laws and regulations, such as the USA PATRIOT Act and the Prepaid Access Rule. For those Residents who are not U.S. persons, they will need to provide a government issued ID. Can Tilia transfer our funds directly to our bank accounts/direct deposit? No, Tilia cannot transfer directly to bank accounts at this time. Will Residents need to use Tilia to buy Linden Dollars? No, Residents can continue to use the payment method on file to buy Linden Dollars. In this case, since there is no Tilia involvement there is no need to provide ID or SSN. I’m still confused about whether or not I need to provide my social security number! Can you clarify WHO needs to provide this information? What specific laws and regulations are requiring this change? The verification requirement applies only to Second Life Residents who process credit of their USD balance to their payment method (e.g. PayPal). The ID verification requirement is necessary for compliance with U.S. money transmitter laws and regulations, such as the USA PATRIOT Act and the Prepaid Access Rule. For those Residents who are not U.S. persons, they will need to provide a government-issued ID. I never buy Linden Dollars, but I’ve saved them from my stipend to use for purchases. Will I need to verify my ID to continue shopping or paying Land Tier in Second Life? No. If you are only using Linden Dollars, and do not have a USD balance, the ID requirements and the inactivity fee has no impact on your ability to continue using Second Life. For example, it doesn’t impact or change your ability to pay for Land Tier or shopping with Linden Dollars. What if I have “zero” USD balance - will I still get an inactivity fee that causes me to owe money if there is nothing in my account? No. The inactivity fee will not take your balance below zero. Where do we manage our Tilia account? Will it be a different dashboard than what we currently have on Secondlife.com? You will continue to manage your account through the Secondlife.com dashboard. It will be clearly marked which services are provided by Tilia. If I change my Second Life password, does the info associated with the Tilia account also change at the same time - or do I need to manage that account separately? Yes, the info associated with both the Tilia and Second Life accounts will be changed at the same time if you change your password. You do not need to manage your accounts separately. Can we start the verification process now, and if so how can we do that, or do those who need to submit further documents have to all wait until August 2nd? We’re working on making that process available to you in advance so you can process credit with as little disruption as possible. We do not have a date when this will happen but will announce once it’s available. We will make the step-by-step instructions for the Tilia ID verification process public as soon as we can. Will there be greater limits on how much we are allowed to process credit? If not now, is that a possibility on the table in the next few years? Yes, it is possible that process credit limits will be reviewed in the future. However, there are no changes at this time. What happens to the money if an SL user with a USD balance on Tilia dies? The process is unchanged from what it is today. To see our current policy, visit the wiki article. Does this change impact Second Life Residents outside the US? For example, will non-US users who want to process credits still be subject to verifying their ID? How will this affect people who are resident in the US but not citizens? Yes, citizens of countries other than the US will still be subject to these requirements. Those who do not have a social security number will need to submit a copy of their passport. For non-U.S. citizens without a driver’s license or passport, we will need an equivalent government-issued ID to verify your identity for credit processing. For more specifics on what types of IDs might be acceptable if you do not have a government ID, you will need to work with our customer support team or continue to check our FAQ for additional guidance after Aug. 1. Will Tilia in the future be able to work with banks directly (instead of Paypal)? We do not have such a service available at this time but are working towards making it available in the future. Will you make an additional charge to my credit card on file if there is inactivity on my Tilia account? The inactivity fee is only applicable if you have an inactive USD balance and it will only be taken from that balance. It will never result in a new credit card charge. Does this change impact both Premium and Non-Premium accounts? Will Premium members continue to get expedited assistance with Tilia like we do for SL? The service levels for support will not change. Premium account holders will continue to enjoy the same level of service they do today. My bank, credit card company or Paypal has already verified my identity. Why do I need to do this again with Tilia? As a money services business, Tilia is required to comply with the various state and federal laws regarding money transmission, which require us to collect and verify this information regardless of whether you have provided this information to other financial institutions, such as your credit card company or PayPal. What exactly is done with the information used in the verification process? Is it provided to the US government for compliance? Even if you are an outside resident? The information collected and verified will be stored in our encrypted database in compliance with all applicable data protection regulations. The information will not be provided to the US government unless we are compelled to do so through a legal process (such as subpoena or search warrant). How will be notified if we need to verify our ID? Residents who need to verify their ID will be prompted to do so when they first attempt to process USD credits. Residents should see an eform pop-up when they first attempt to process credit. The eform will guide them through the process of submitting identification information. If Tilia has already completed the verification, then the transaction will be processed with no delay. We are also setting up a process by which you can submit this info in advance so your payouts are not delayed, as well as a way to see whether or not you're approved for payouts already. What is a process credit? If you have a U.S. Dollar (USD) balance in your Tilia Account, you may request that some or all of your USD balance be credited to your PayPal or Skrill account. How do we know that our information is safe with Tilia? We treat the security of any personally identifiable information with the utmost care. Your information is encrypted and secured, so it is only accessible by those who have a need to access your information. Our practices are compliant with applicable regulations and laws. What constitutes a need to access my personal information? Tilia’s team must have access to certain personal information as part of the legally-required verification process. Will my data be used for data mining purposes? Tilia is not associated with data mining in any way, and your data will not be used for this purpose or sold to third parties. Tilia is a subsidiary of Linden Lab, and exists to strengthen our processes and better protect your data while allowing Second Life’s commercial backbone to thrive. Can any government access this information - when, how and why? No. This information will not be provided to any government unless we are compelled to do so through a legal process (such as subpoena or search warrant). We are continuing to review and monitor this forum thread and will respond with more answers as we can. Please note that we may not be able to respond immediately to all questions and that your patience is appreciated.
  19. Lots of good questions and comments! For those who missed our first round of follow-up responses on page 5, you can view those here. We’ll continue to monitor this thread actively over the next few days for further questions and comments. Please note that we may not be able to respond immediately to all questions but we are continuing to actively read and review this thread. Here are some more answers to some of your questions: If I’m only using Linden Dollars, does this impact me at all? No. If you are only using Linden Dollars, and do not have a USD balance, the ID requirements and the inactivity fee has no impact on your ability to continue using Second Life. For example, it doesn’t impact or change your ability to pay for Land Tier or other activities with Linden Dollars. Does this inactivity fee apply to the Lindens I have stored in my account? No. This fee would only apply to those accounts with USD balances which have not accessed their Tilia account in any way (for example, to check balance) or had any credit processing transactions over a period of 12 months or more. Will this impact our Premium stipend? (No more L$300 per month? Will we get a token or is this on top of the L$300?) This will have no impact on the Premium stipend. I do have a cash balance, but I am not an SL content creator. I upload money, which goes towards my Premium payments. So does that mean it will affect me too? This should not affect you if you are only using your money for Premium payments. For those who are carrying a USD balance to pay Premium, you would need to be active on that account at least once in12 months to avoid the inactivity fee. Thus, paying your annual Premium qualifies as activity. Will our information be stored in plain text? No! We treat the security of any personally identifiable information with the utmost care. Your information is encrypted and locked down to only be accessible by specific people who have a business need to access your information. Our practices are compliant with applicable U.S. regulations and laws. Will EVERYONE who uses Second Life have to agree to the new Tilia TOS and Privacy Policy - or just those who use credit processing in USD? *Note: the answer to this question was edited on July 12 to reflect the most up to date information* Only those who have a USD wallet need to consent to Tilia’s ToS. If you have a USD wallet, these will be presented to you when you log in to your SL account on the web. I have already provided my personal info to Linden Lab in the past. Do I need to provide it again? Many of us have already provided such ID information for verification, are we exempt from having to provide it again because the information is already on record? In general, most Residents will not need to resubmit the information if it has been previously provided. However, there may be some instances where Tilia may need to collect and verify the documentation again. Do I REALLY need to provide my social security number? I just want to enjoy Second Life and I’m not comfortable sharing that information. The verification requirement applies only to Second Life Residents who process credit of their USD balance to their payment method (e.g. PayPal). The ID verification requirement is necessary for compliance with U.S. money transmitter laws and regulations, such as the USA PATRIOT Act and the Prepaid Access Rule. For those Residents who are not U.S. persons, they will need to provide a government issued ID. Can Tilia transfer our funds directly to our bank accounts/direct deposit? No, Tilia cannot transfer directly to bank accounts at this time. Will Residents need to use Tilia to buy Linden Dollars? No, Residents can continue to use the payment method on file to buy Linden Dollars. In this case, since there is no Tilia involvement there is no need to provide ID or SSN. We also acknowledge that there have been some inquiries asking for more specifics about the Tilia ID verification process, procedures, and timing. Stay tuned for more details in the near future. We’ll be back tomorrow with more responses!
  20. We are still reviewing and addressing some of the other questions that have been posted in this thread. However, here is some additional information on some of the questions we have seen so far. We continue to work on following up on questions that have yet to be addressed and will continue to update and monitor this forum thread over the next few days. Is this an extra fee on top of the recently changed credit processing fee? No. The credit processing fees remain unchanged for you as a Resident. You will not be charged anything extra for a credit processing fee by Tilia. The only other fee which may apply is an inactivity fee. This fee would only apply to those accounts with USD balances which have not accessed their Tilia account in any way (for example, to check balance) or had any credit processing transactions over a period of 12 months or more. How long will it take to process my credit request? Is it going to take longer than usual with Tilia? We anticipate that the usual time to process credit, currently two to three business days, will not change for most Second Life Residents once your identification documentation has been verified. How is this change compliant with GDPR? Tilia is fully compliant with GDPR. For more information, please see the link to our Privacy Policy where it reads: OTHER INFORMATION See our online Privacy Policy to learn more about information collected through our website and how we use and disclose it. That Privacy Policy should be regarded as part of this Privacy Notice. Can you clarify the relationship between Tilia and Linden Lab? Tilia Inc. is a wholly-owned subsidiary of Linden Lab. Can you clarify whether there are ID requirements and fees for basic Linden Dollar purchases? These changes apply to USD credit processing and do not have any impact on the routine purchasing of Linden Dollars. Only Second Life Residents who Process Credit of their USD balance to their payment method (e.g. PayPal) are impacted by the ID verification requirements (which are necessary for compliance with U.S. laws and regulations). The inactivity fee applies only to those accounts with USD balances which have not accessed their Tilia account in any way or had any credit processing transactions over a period of 12 months or more. Will Residents outside the U.S. still need to provide verification or ID for credit processing transactions? Yes, anyone who processes credit will need to present a government-issued ID. I am not a US citizen, I do not drive & have no passport! We also do not have an official photo ID in the UK so how on earth will I qualify? For non-U.S. citizens without a driver’s license or passport, we will need an equivalent government-issued ID to verify your identity for credit processing. If this is an issue, please contact our customer support team or continue to check our FAQ for additional guidance after Aug. 1. Will you expect me to scan my ID? Will you expect me to send a photocopied version over via snail mail? Yes, you would need to scan your ID for Tilia to verify after Aug. 1. We do not expect anyone to use “snail mail” for verification.
  21. Hello everyone, We understand that there are a lot of questions in relation to this recent update. Please understand that we are actively monitoring this forum and looking in to providing even further information where applicable. While we look into addressing some of the misunderstandings, please be sure to read through the existing Knowledge Base article, if you have not already done so. We'll be answering many of the questions posted here in a post shortly, so please stay tuned.
  22. 7/2 Update: In response to this announcement, we're answering questions from the community about Tilia in our forum. 7/10 Update: As mentioned in a follow-up blog post, we'll be discussing this announcement in more detail at our official Tilia Town Hall held in Second Life on Friday, July 12 at 1 p.m. (SLT/Pacific). For those who can't join us inworld, a video and transcript will be provided soon after the live event. We’re making some important changes to Second Life that will help us comply with U.S. laws and regulations. To do this, Linden Lab formed a new subsidiary, Tilia, to offer certain financial services to the Second Life community. While Tilia might not be a name that is familiar to many in the Second Life community, it was created to efficiently handle the ever-growing and complex needs of our operations. Beginning on August 1, 2019, Tilia will take over certain aspects of the Second Life service. Tilia enables Linden Lab to continue the Second Life service in its current form through enhanced regulatory compliance protocols. To achieve this, Tilia will assume responsibility for managing your USD denominated account, which will be referred to as your "Tilia Account." After August 1, Tilia will handle process credit requests and payments made from your Tilia Account. What’s changing? Effective August 1, in order to continue using Second Life you will have to agree to Tilia’s Terms of Service and Privacy Policy. A Tilia Account associated with your Second Life Account will automatically be created for you and you will not need a separate username or password to access your Tilia Account. In order to stay in compliance with regulatory requirements, if you wish to process a credit, we will need certain personal information to verify your identity, including your name, address, date of birth, and social security number (or government-issued identification if you are not a U.S. Citizen). You may be required to provide additional information to complete the transaction. Tilia will securely store this information so that you should only need to provide it once. Additionally, please note that customers under 18 years of age will not be able to process credit after August 1, 2019 until they reach the age of 18. As always, Second Life remains free to access and enjoy! However, if your Tilia Account is inactive for a period of 12 months we will charge your Tilia Account a fee to the extent permitted by applicable law. If you have questions about the inactivity fee, please see Tilia’s Terms of Service. Why am I required to provide personal information to Tilia and what will you do with it? As registered money services businesses, Linden Lab and Tilia are required to comply with applicable U.S. laws and regulations. As part of our ongoing risk management process, we must obtain, verify, and record information about our customers for whom we offer financial-related services. We take your privacy and security seriously, so your personal information will continue to remain protected and will only be used for purposes that are outlined in Linden Lab’s and Tilia’s Privacy Policies. Please refer to the FAQ for more details regarding this information request. Where can I find out more information about these changes? We understand that there may be some questions and concerns about these new procedures, but these changes are required in order for Linden Lab to continue offering Second Life services without disruption to its economy. We relish and respect the countless contributions of Second Life Residents to the virtual world, so these changes will enable us to maintain a robust virtual economy for many years to come. For more information and context on these changes and how it may impact you, please see our FAQ.
  23. This week’s Destinations video turns the spotlight on the many motorcycle clubs and biker communities in Second Life. Whether you are a casual or dedicated enthusiast, these communities and clubs serve as important social spaces where Residents can simply hang out, listen to music and/or take a ride on one of the many gravity-defying roads of Second Life. Many of these clubs, such as the Legions of Vets, also have military veterans as members and hold events to raise money for nonprofits such as The Wounded Warriors and Homes For Our Troops. Also featured in the clip are Cobra MC World, Vipers MC and 4 Horsemen. To get you started, we’ve created a new Motorcycles & Biker Clubs Destination Guide category dedicated to motorcycle and biker culture in Second Life. Are we missing any of your favorites? If so, submit your suggestions to the Destination Guide using our submission form or email us at editor@lindenlab.com.
  24. Per this forum update post from Patch Linden - some news on the release process for Linden Homes. "I have an update to our release process I want to share with everyone. As I alluded to here, we are going to try and change our release strategy for a little while to see if a particular process works better for everyone involved, including many of you who have been very patiently waiting for one of the new Linden Homes. Many of you have already been witness to the new process unfolding in front of you whether you knew it or not. Those regions that have been called out in various places such as New Hamsterdam down to SSPE136 (soon to be officially named). We did this for multiple reasons, mostly in an effort to show all of you some of the process we go through in real-time to make these beautiful new regions come to life, and give a glimpse into the timeline involved. Starting today, we’re going to try to release a region’s worth of new Linden Homes on a regular cadence. We’re aiming to try for a region per every other day, but as we can not control all the factors involved in the lengthy process, we may have some gaps which could last anywhere between a day to several days and especially on the weekends. This will also mean that I will not update this post with each region release, but keep it for larger release updates, announcements, news, information, etc. This will be followed by the future initial release of the new Campers & Trailers theme that has also now been revealed here at SL16B. This release will be large-scale like other releases we have done in the past, and then also potentially follow the release process I’ve outlined above. Next up, is an area that is going to be our first community events space called the Bellisseria Fairgrounds! Our vision for this space is to grant communal access to an area that is clear and ready for set-up of an event. We are going to supply the outlying basic infrastructure which includes water taxi access to the main continent, an airstrip and landing pad. We will have a scheduling calendar and process in place where the space can be reserved in advance. The first events already in line for use of this space will be around the 4th of July holiday coming up. More information to come about how the reservation process will work in the near future."
  25. Second Life’s 16th Birthday celebrations continue this week with more fun and events, including an opportunity to meet the people behind Second Life. Here’s your chance to learn more about future plans for Second Life and other behind-the-scenes information via a series of special Town Hall Q&A events at SL16B. It all begins today at 2 p.m. with an opportunity to meet Senior Director of Product Operations Patch Linden. ABOUT PATCH LINDEN Senior Director, Product Operations A Resident since 2004, Patch was born into Second Life in September of 2007. In his current duties, Patch works to bring the best of product and support based decisions on a daily operational basis to the virtual world platform for Second Life, while maintaining oversight on how all of the various teams within Linden Lab can best work together for the highest good of the Residents and the business. Meet the Lindens - Patch Linden Meet Linden Lab Senior Director of Product Operations Patch Linden at this special event, held June 24 at 2 p.m. (Pacific). Patch works to bring the best of product and support based decisions on a daily operational basis to the virtual world platform for Second Life, while maintaining oversight on how all of the various teams within Linden Lab can best work together for the highest good of the Residents and the business. Visit in Second Life On Tuesday, don’t miss a Q&A with Senior Director of SL Engineering Oz Linden and System Engineering Manager April Linden. ABOUT OZ LINDEN Senior Director, Second Life Engineering Prior to joining Second Life, Oz spent many years developing all sorts of networking code -- eventually including contributions to the development of HTTP and from there to open source SIP (voice over IP). Internet Telephony turned into something of a corporate nightmare, so he looked around for something more fun. A friend who was working at the Lab recruited Oz to help with the open source program. Since he had already played a little with Second Life, he thought that it certainly met the "fun" criteria but he had no idea just how much fun. Nine years later, Oz is responsible for Second Life Engineering and having the time of his life. He is proud to be working on a product that means so much to so many people. ABOUT APRIL LINDEN Systems Engineering Manager, Operations Before joining the dark side and going into management, April was an operations engineer herself for over 20 years. It’s the operations team that handles the care and feeding of the computers that power Second Life. April has been a Resident of Second Life since 2006, and a Linden since 2013. She adores Second Life and the power that it has to change lives by providing people a safe place to explore themselves, and giving them the courage to change their lives in positive ways. Meet the Lindens - Oz & April Linden Meet Senior Director of SL Engineering Oz Linden and System Engineering Manager April Linden at this special event, held June 25 at 2 p.m. (Pacific). Oz is responsible for Second Life Engineering and is proud to be working on a product that means so much to so many people. April adores Second Life and the power that it has to change lives by providing people a safe place to explore themselves, and giving them the courage to change their lives in positive ways. Visit in Second Life On Wednesday, you won’t want to miss your chance to hear directly from Linden Lab CEO Ebbe Linden about progress on improvements to Second Life and other developments in the works. ABOUT EBBE LINDEN CEO, Linden Lab Ebbe Altberg came to Linden Lab with more than 25 years of experience leading teams and creating software used by hundreds of millions of users. After graduating from Middlebury College he went on to work at Microsoft, where he spent most of his 12 years leading teams that created the world’s most popular productivity products such as Word, Excel, PowerPoint, and Office. Meet the Lindens - Ebbe Linden Meet Linden Lab CEO Ebbe Linden on June 26 at 2 p.m. (Pacific). Ebbe has more than 25 years of experience leading teams and creating software used by hundreds of millions of users. Learn about his vision for Second Life at this special event. Visit in Second Life It’s all about the community on Thursday as Lead Community Manager Xiola Linden and Marketing Content Specialist Strawberry Linden take the stage. ABOUT XIOLA LINDEN Lead Community Manager Xiola Linden currently handles all things social media and community related for Second Life. A Resident since 2006, and a Linden since 2011, Xiola has seen how both the communities and the product have grown over the years. She truly believes in the unique talent and creativity of the Second Life community. Prior to coming to work at Linden Lab, she worked at a social gaming company heading up community and customer support teams. Working on Second Life has been a dream job come true. ABOUT STRAWBERRY LINDEN Marketing Specialist Bringing her experience as a Second Life Resident and blogger for over a decade, Strawberry Linden joined Linden Lab as a Marketing Content Specialist in April of 2019. Her role solely focuses on Second Life, and she strives to create tutorials and imagery that will resonate with not only new Residents, but also the current community. Meet the Lindens - Xiola & Strawberry Linden Meet Lead Community Manager Xiola Linden and Marketing Content Specialist Strawberry Linden at this special event, held June 27 at 2 p.m. (Pacific). Xiola currently handles all things social media and community related for Second Life, while Strawberry strives to create tutorials and imagery that will resonate with not only new Residents, but also the current community. Visit in Second Life A playlist is available of these talks shortly after they happen, on our YouTube channel. On Friday, you can meet the Moles who build, script and create content for the Linden Department of Public Works. Meet the Moles The Moles are builders, scripters, and content creators employed by Linden Lab to work in the Linden Department of Public Works. Meet Naughty, Abnor, Squeaky and other Moles on Friday, June 28th at 2pm SLT at a special Town Hall Q&A session at the SL16B auditorium. Visit in Second Life These events are among the many happenings this week on the SL16B regions. Check out the Destination Guide and our full events calendar on our SL16B landing page to see what else is happening!
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