SinouxBuild Posted February 20 Share Posted February 20 hello everyone, since friday 16/01/2024 my beta grid has not been working. The error I get when I try to log in is "Login failed. Unable to connect to a simulator" I've uninstalled the viewer, installed it, cleared the cache... and nothing works. I've opened a ticket but I've had no response. Could someone help me with this? Link to comment Share on other sites More sharing options...
Henri Beauchamp Posted February 20 Share Posted February 20 Perhaps are you trying to a simulator which is down in Aditi. Try and log in in Morris: type this sim name in the input line associated with the combo where you select ”My Home”/”My last location”. If this fails, have a look at the viewer log to try and figure out what is going wrong (look for HTTP error messages, warnings, etc). You could also try with a different viewer: sometimes, inventory issues can also cause this sort of failure. The Cool VL Viewer will get you logged in, even with a bad inventory, and once done you can, in the ”Inventory” floater use the ”Consolidate/restore system folders” feature in the ”Folder” menu to repair what is ”broken” (usually a missing system folder or on the contrary duplicate system folders). Then you should be able to log in again with your usual viewer. If all these fail, file a support ticket. Link to comment Share on other sites More sharing options...
Elycia Maven Posted February 21 Share Posted February 21 i am having the exact same issue and i just joined the beta . logged in one time and now its not connecting to the simulator. Link to comment Share on other sites More sharing options...
animats Posted February 21 Share Posted February 21 I was just logged into Morris/Ahern/Dore/Bonifacio on the beta grid. No problems. Link to comment Share on other sites More sharing options...
Lindens Monty Linden Posted February 21 Lindens Share Posted February 21 Ditto. Follow Henri's advice on this one.... Link to comment Share on other sites More sharing options...
XxDeadNoahxX Posted February 23 Share Posted February 23 I have followed all the steps, it has not helped, any other advice? Link to comment Share on other sites More sharing options...
belindacarson Posted February 23 Share Posted February 23 The other work around is to change your password <12 characters, and use the SL viewer to log in. After that change your password to whatever you like. Link to comment Share on other sites More sharing options...
SarahKB7 Koskinen Posted February 23 Share Posted February 23 (edited) In your viewer Preference settings, you should find a "Allow login to other grids" setting. In Firestorm, its found in the Preferences > Advanced. Without that setting enabled, you won't have a visible option on the login screen to select the Beta/Aditi grid when you next attempt a login. Edited February 23 by SarahKB7 Koskinen Link to comment Share on other sites More sharing options...
XxDeadNoahxX Posted February 23 Share Posted February 23 nothing, I have done everything, I have tried 3 different viewers in addition to the official LL one and nothing. Yesterday it worked perfectly for me. They have changed my IP, DNS, I have tried everything it says and absolutely nothing happens. 😭😭 Link to comment Share on other sites More sharing options...
XxDeadNoahxX Posted February 23 Share Posted February 23 If I do that I would have to send a ticket to LL, since when I asked to be able to use the beta grid they told me that if I wanted to change the password I would have to contact them. Link to comment Share on other sites More sharing options...
thebridelucretia Posted February 23 Share Posted February 23 3 hours ago, belindacarson said: The other work around is to change your password <12 characters, and use the SL viewer to log in. After that change your password to whatever you like. Can you use alt keys for a symbol? Im afraid to try for making a new PW for it to make something Idk what is to log in - I use a 12+ letters and kb Shft keys currently but want to know if alt shortcuts will take - Thank you very much if anyone can answer Link to comment Share on other sites More sharing options...
Henri Beauchamp Posted February 24 Share Posted February 24 23 hours ago, belindacarson said: The other work around is to change your password <12 characters The limit for SL passwords is 16 characters, not 12. If you change your password, there will be a delay (up to 24 hours, IIRC) before it gets propagated to the SL beta grid (Aditi), so you won't be able to log in to Aditi with the new password before the change has propagated there... 1 Link to comment Share on other sites More sharing options...
belindacarson Posted February 25 Share Posted February 25 16 hours ago, Henri Beauchamp said: The limit for SL passwords is 16 characters, not 12. If you change your password, there will be a delay (up to 24 hours, IIRC) before it gets propagated to the SL beta grid (Aditi), so you won't be able to log in to Aditi with the new password before the change has propagated there... It's what Support told me to do.......... Link to comment Share on other sites More sharing options...
Henri Beauchamp Posted February 25 Share Posted February 25 2 hours ago, belindacarson said: It's what Support told me to do.......... Well, then they made a mistake... Link to comment Share on other sites More sharing options...
belindacarson Posted March 1 Share Posted March 1 (edited) On 2/25/2024 at 10:11 AM, Henri Beauchamp said: Well, then they made a mistake... No, they didn't.. They said to do this after sync didn't work.... I got into the Beta Grid. Edited March 2 by belindacarson Link to comment Share on other sites More sharing options...
animats Posted March 2 Share Posted March 2 I've noticed that the login server for the beta grid is much slower than the one for the main grid. In my own viewer I often get login timeouts on the beta grid in Sharpview, which currently only has a 5 second timer. If I get a login timeout, the next attempt to log in may succeed but will usually not connect to a region, probably because there's a partially complete login that has to time out. So some beta grid problems may be beta grid login server overload. Link to comment Share on other sites More sharing options...
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