Vahn Delvalle Posted June 28, 2011 Share Posted June 28, 2011 I am wondering if anyone has had this happen to them. I received a message from LL when I logged into the marketplace saying that someone flagged my new items that I released yesterday as being in the wrong category or not being as advertised. No one bought any of the new items that I have put on the market yet, and my vehicles are in the correct category. It also looks like that live support may no longer be available for linden lab premium members. Is this true?Basically I guess I want to know if anyone has had their items falsely flagged before and if the live chat feature is gone. If this is the case, then I am cancelling my premium membership. Link to comment Share on other sites More sharing options...
Josh Susanto Posted June 28, 2011 Share Posted June 28, 2011 LL has made it pretty clear that, as far as they are concerned, this problem that so many have observed simply does not exist. I'm actually testing their flagging process right this minute. I'll let you know as soon as I get any information. Link to comment Share on other sites More sharing options...
Knowl Paine Posted June 28, 2011 Share Posted June 28, 2011 Hello Vahn, If you believe another Resident or any Resident is falsely flagging your MP items, Report Abuse and file a Ticket with Support explaining the situation. It is a matter taken seriously by LL and any reports will be fully investigated. The Lab knows "who" clicked on that button. Have no worries, everything is on record. I believe Live Chat for Premium Members is still enabled, I haven't heard any news saying otherwise. Live Chat for non-Premium Members is Not available. Link to comment Share on other sites More sharing options...
Vahn Delvalle Posted June 28, 2011 Author Share Posted June 28, 2011 I'm a premium member and i guess with the new look of the site, I can not find it. Where can I find the new link at? Also, I do not know who filed the false report so I can't file an abuse report. That is why I was trying to get a hold of live chat, but I couldn't find the link at all. Link to comment Share on other sites More sharing options...
Vahn Delvalle Posted June 28, 2011 Author Share Posted June 28, 2011 Yeah I am disappointed because I don't think LL verifies flags and just assumes that the person who is flagging is telling the truth. Let me know if you find anything. Link to comment Share on other sites More sharing options...
Peggy Paperdoll Posted June 28, 2011 Share Posted June 28, 2011 To get to Live Chat click on "Help" at the top of this forum page. Look down near the bottom of the help page that opens for a box that has about 4 links (it's on the right hand side). Click the link that says "Contact Support".......you see a dialog box explaining some of the ways to get support. One of the ways is "Live Chat". Click it and you're taken to Live Chat to start your session. Link to comment Share on other sites More sharing options...
Zanara Zenovka Posted June 28, 2011 Share Posted June 28, 2011 It's pointless contacting Live Help - they don't deal with SLM. Just put in a marketplace support ticket. Link to comment Share on other sites More sharing options...
Knowl Paine Posted June 28, 2011 Share Posted June 28, 2011 ty, Peggy I was off reading other threads. I hope you find resolution Vahn, maintaining an environment favorable to honest commerce is a MP goal and always will be. Link to comment Share on other sites More sharing options...
Peggy Paperdoll Posted June 28, 2011 Share Posted June 28, 2011 I forgot to add that you must be logged in with the account that is Premium. You won't get the proper support page if you log in with an alt that is not Premium. Link to comment Share on other sites More sharing options...
Kenbro Utu Posted June 28, 2011 Share Posted June 28, 2011 Vahn Delvalle wrote: "my vehicles are in the correct category." Make sure you have delved into the lowest possible subcategory available for your product. I believe you need to use the browse option to see all possible subcategories instead of search. It is discussed in this post: http://community.secondlife.com/t5/Merchants/2-times-removed-items-for-false-flagging/m-p/941699/message-uid/941699#U941699 If there is a subcategory which fits your product, not being in that category is enough to have it pulled. Link to comment Share on other sites More sharing options...
Lyra Blackthorne Posted June 28, 2011 Share Posted June 28, 2011 Even with Premium Live Chat will not help with Marketplace Actually not sure what live chat can help with...I asked them once and they didnt have a response either lol Link to comment Share on other sites More sharing options...
Rya Nitely Posted June 28, 2011 Share Posted June 28, 2011 Vahn Delvalle wrote: and my vehicles are in the correct category Are they? I had a look at your 2 newest items which are cars. Perhaps putting them under cars and trucks would be better than just under vehicles. Link to comment Share on other sites More sharing options...
Mickey Vandeverre Posted June 28, 2011 Share Posted June 28, 2011 Probably. Give me a ring inworld sometime, and I'll give you some practical tips to reduce aggravation. Link to comment Share on other sites More sharing options...
Josh Susanto Posted June 28, 2011 Share Posted June 28, 2011 Please see my "Reverse Turing Test" discussion in this thread... http://community.secondlife.com/t5/Merchants/A-question-for-Dakota/td-p/943949 Link to comment Share on other sites More sharing options...
Mickey Vandeverre Posted June 29, 2011 Share Posted June 29, 2011 That's very interesting Josh. Link to comment Share on other sites More sharing options...
Josh Susanto Posted June 29, 2011 Share Posted June 29, 2011 Did you see page 5? Get a good look at it before it mysteriously disappears. Link to comment Share on other sites More sharing options...
Mickey Vandeverre Posted June 29, 2011 Share Posted June 29, 2011 yep. I bet our alts would have some fun together. Link to comment Share on other sites More sharing options...
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