Can someone explain how to contact support if you are having password issues and locked out of your account?

[Sugarbaby497]

My SL partner tried to update his password but his password manager didn't save the new crazy long password it created.  So now he locked out of his account.  He has tried the "Forgot password page and gets a blank white page after clicking submit. He has received nothing to his email. He then tried submitting a ticket as a guest because he can't login to the dashboard when he is a premium member.   How long does it take for someone to get back to a premium member when they are locked out.  They did receive the ticket he submitted with details but that was over 6 hours ago.   Why is there no phone number to call if you are not logged in. This is so frustrating.  How can I get him help getting back in.   It was a pure accident. Can anyone suggest what to do?  

[Rolig Loon]

26 minutes ago, Sugarbaby497 said:

They did receive the ticket he submitted with details but that was over 6 hours ago. 

Only six hours? Support isn't an instant service. Be patient. If he has further questions or concerns, he can submit a second ticket, referencing the first one by its number.

[Rolig Loon]

I'm not sure why the OP is upset.  She asked for suggestions of things to do and I offered the most logical suggestion: wait. Support tickets are handled by a triage system. High priority issues are dealt with first, especially if they involve theft, malicious harassment or other serious TOS violations. Lower priority issues, like not being able to log in temporarily, are likely to take longer and will probably not be addressed after normal working hours or -- usually -- on the weekend.  So you wait patiently. If nothing happens in a while, you can submit a new support case, referencing the first one, to try and jog the system.  That's the way things work.

Edited September 12, 2023 by Rolig Loon

[Sugarbaby497]

Thank you for that sweet kind response.  I hope support is little more kind.

[Alwin Alcott]

2 hours ago, Sugarbaby497 said:

 I hope support is little more kind.

i'm glad i didn't respond to that comment first ..

[Sugarbaby497]

From now on I know better then to ask here.

[Kathlen Onyx]

2 hours ago, Sugarbaby497 said:

From now on I know better then to ask here.

Considering this is a resident to resident forum that is probably a good idea. This forum is not for LL support.

[Alwin Alcott]

2 hours ago, Sugarbaby497 said:

From now on I know better then to ask here.

Rolig gave you excellent answers, if you can't see that, this forum is perhaps to harsh for you.
And i can assure you, if you can't handle her, you'd be with many others in a total different level.