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I need to know if a message is truly from Linden labs or if it is a scam/fishing expedition


Alianaluz Rivera
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Yes.  See blog entry.

http://community.secondlife.com/t5/Featured-News/Solutions-to-Quickly-Resolve-Your-Billing-Issues/ba-p/903833

--Cinn

Edited to add:  Just as a side note.  By posting the entire legit email from LL on a public forum, you have actually given people a tool to use to create a phishing scam.  Fortunately, there is nothing in the email that links to anything. 

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Yes.  See blog entry.

http://community.secondlife.com/t5/Featured-News/Solutions-to-Quickly-Resolve-Your-Billing-Issues/ba-p/903833

--Cinn

Edited to add:  Just as a side note.  By posting the entire legit email from LL on a public forum, you have actually given people a tool to use to create a phishing scam.  Fortunately, there is nothing in the email that links to anything. 

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Yes that sounds real, a lot of people on the beta testing of the new system have had problems and it is causing their accounts to go into debt through tier payments etc because of failures in the system, so LL are taking them off of the test system for now until it is working properly.

See FJ Lindens blog here: http://community.secondlife.com/t5/Featured-News/Solutions-to-Quickly-Resolve-Your-Billing-Issues/ba-p/903833

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Well the only thing that I can say is that it is wise to NEVER click on a link in an email -- one that takes to to your billing history seems a very big gamble. I would contact the billing department with the live chat feature (I am guessing you are premium since you are getting billed) and ask them what is going on. If you need to update your payment info, then do it from opening the webpage in your browser, NOT from the email. That way you know you are actually at Linden Labs.

 

So, ask someone OFFICIAL and be CAREFUL. Sounds like you are careful and that is a good thing. Good luck.

 

Ah, I see that someone knew the info and that is good. I stand by that never clicking on an email URL though *wink*. Cheers.

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Here's another way to find out. These phone numbers for LL are legitimate.  Call one and ask.

Toll-Free (US/Canada)
800.294.1067
Long-Distance
703.286.6277

LL's Billing team is available 24 hours a day, seven days a week.


Local Toll-Free numbers

* France: 0805.101.490
* Germany: 0800.664.5510
* Japan: 0066.33.132.830
* Portugal: 800.814.450
* Spain: 800.300.560
* UK: 0800.048.4646
* Support is in English Only

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Linden Lab think I am a delinquent too :smileysurprised: I'm hoping I will get away with community hours and not be sent to The Haven.

On a more serious note, yes it's genuine. I received that email yesterday. Your friend should have received another email around the 12th May from Linden Lab about being on the local currency Beta system.

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