laptop Acer Aspire E15-522: Urgent Issue - Please Help

[Esmeraldazs]

Hello

    So today I was playing  "Second Life" when my whole Acer Aspire E15-522 laptop just froze up and restarted on me without warning or anything I was no where near my laptop when it happened also I was around no lag issues or anyone at all.

 

Laptop Link - https://www.cnet.com/products/acer-aspire-e5-522-89w6-15-6-a8-7410-4-gb-ram-500-gb-hdd/

 

I have had the same issue happen with another game called "Perfect World International"

 

It has also happened to me while watching something on Netflix which I found very, very strange

 

The issues had seemed to stop for awhile I'm not sure what has changed or what I did to cause the issue again but it is getting really annoying.

 

I have 4.00 GB Memory (3.46 Usable) and here are the specs websites for both games below

 

Second Life - https://secondlife.com/support/system-requirements/

 

Perfect World International - https://pwi.gamepedia.com/System_Requirements

 

Please note that my husband has the same laptop as me only bought 1 year later then mine and he has had no issues that I been having regards to this.

 

Also I have done the battery reset and doing the F2 and F9 I think it was to put everything to defaults and save it.

 

Also another question in this forum are the Memory in this laptop could it be upgraded to a 8.00 GB?? I don't remember if it can or not.

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Copied from my about below

Firestorm 6.3.2 (58052) Sep 28 2019 09:08:31 (32bit) (Firestorm-Release) with Havok support
Release Notes

CPU: AMD A8-7410 APU with AMD Radeon R5 Graphics     (2195.88 MHz)
Memory: 3543 MB
OS Version: Microsoft Windows 8 64-bit (Build 9200)
Graphics Card Vendor: ATI Technologies Inc.
Graphics Card: AMD Radeon(TM) R5 Graphics

Windows Graphics Driver Version: 23.20.808.1536
OpenGL Version: 4.2.13497 Compatibility Profile Context 23.20.808.1536

RestrainedLove API: (disabled)
libcurl Version: libcurl/7.54.1 OpenSSL/1.0.2l zlib/1.2.8 nghttp2/1.25.0
J2C Decoder Version: KDU v7.10.7
Audio Driver Version: FMOD Studio 2.00.03
Dullahan: 1.1.1320 / CEF: 3.3626.1895.g7001d56 / Chromium: 72.0.3626.121
LibVLC Version: 2.2.8
Voice Server Version: Not Connected
Settings mode: Firestorm
Viewer Skin: Firestorm (Grey)
Window size: 1920x1001 px
Font Used: Deja Vu (96 dpi)
Font Size Adjustment: 0 pt
UI Scaling: 1
Draw distance: 64 m
Bandwidth: 550 kbit/s
LOD factor: 2
Render quality: Low (1/7)
Advanced Lighting Model: No
Texture memory: 512 MB (1)
VFS (cache) creation time (UTC): 2019-11-3T4:41:39
Built with MSVC version 1800

Edited November 8, 2019 by Esmeraldazs

[cheesecurd]

Is it overheating? That sounds like you’re hitting a temperature or power limit and it’s shutting down.

Use something like CPU-Z or coretemp to monitor your temperatures when you’re using it.

As for the ram, you have one slot in the laptop, and it has that 4gb stick in there. It supports a maximum of 8gb of ram so you will need a single 8gb stick of compatible ram.

It uses 1600mhz DDR3 low voltage memory. 1.35v and optimally cas latency 11.

Itll be called a PC3-12800, DDR3L-1600 sodimm

theyre cheap on eBay: 

https://www.ebay.com/itm/A-Tech-8GB-PC3-12800-Laptop-SODIMM-DDR3-1600-MHz-204pin-Memory-RAM-PC3L-8G-DDR3L/221892835703?epid=1447226570&_trkparms=ispr%3D1&hash=item33a9d7f977:g:PJYAAOSwTdxc-Vxv

[Mika Rainfall]

5 hours ago, cheesecurd said:

Is it overheating? That sounds like you’re hitting a temperature or power limit and it’s shutting down.

Use something like CPU-Z or coretemp to monitor your temperatures when you’re using it.

As for the ram, you have one slot in the laptop, and it has that 4gb stick in there. It supports a maximum of 8gb of ram so you will need a single 8gb stick of compatible ram.

It uses 1600mhz DDR3 low voltage memory. 1.35v and optimally cas latency 11.

Itll be called a PC3-12800, DDR3L-1600 sodimm

theyre cheap on eBay: 

https://www.ebay.com/itm/A-Tech-8GB-PC3-12800-Laptop-SODIMM-DDR3-1600-MHz-204pin-Memory-RAM-PC3L-8G-DDR3L/221892835703?epid=1447226570&_trkparms=ispr%3D1&hash=item33a9d7f977:g:PJYAAOSwTdxc-Vxv

Nope when I check the side where the air comes out of it and it is not warm or hot at all.

I have it always like this photo below and hocked up to a 37 Inch TV via HDMI.

I have a laptop cooling fan sitting underneath the laptop which has 2 big fans in the laptop cooling fan.

And why would it even overheat while watching something that takes up low memory of Netflix?

What would be a low memory usage program to monitor the temperature while using it?

It hasn't done it in awhile and I'm not sure why it did it, only thing new I installed was iTunes to put music on an iPod that I'm going to get paid for.

Picture below.

Edited November 8, 2019 by Mika Rainfall

[Lillith Hapmouche]

Quote

Nope when I check the side where the air comes out of it and it is not warm or hot at all.

I actually find that pretty critical. The components will produce heat, despite of the fans underneath it. If that heat remains inside the case, that is problematic.

So yes, please do monitor your temps and the internal fans running speeds. There are a lot of monitoring programs... CoreTemp, HWMonitor, Speccy, for example.

Netflix isn't such a light task to run, either, especially for such a pretty dated machine which never was really powerful to begin with.

[Esmeraldazs]

3 minutes ago, Lillith Hapmouche said:

I actually find that pretty critical. The components will produce heat, despite of the fans underneath it. If that heat remains inside the case, that is problematic.

So yes, please do monitor your temps and the internal fans running speeds. There are a lot of monitoring programs... CoreTemp, HWMonitor, Speccy, for example.

Netflix isn't such a light task to run, either, especially for such a pretty dated machine which never was really powerful to begin with.

What would be the best low memory and disk usage of one to run in the background that wouldn't effect how games run or anything else?

[cheesecurd]

39 minutes ago, Mika Rainfall said:

Nope when I check the side where the air comes out of it and it is not warm or hot at all.

Doesn’t mean it’s not toasty, it might still be super hot and just not cooling itself properly.

40 minutes ago, Mika Rainfall said:

And why would it even overheat while watching something that takes up low memory of Netflix?

Memory usage != heat output. Your ram runs at something like half a watt of electricity consumption when under full read/write load. Your cpu/APU however may be getting hot or if it’s not hot, it’s having some kind of power issue. Netflix, video streaming, it’s very cpu intensive and on most average tier mobile hardware it will use all the resources it can to decode and cache video for playback. This is especially true for streamed video rather than locally stored video, which uses different network friendly encoding and as such, more intensive decoding.

42 minutes ago, Mika Rainfall said:

What would be a low memory usage program to monitor the temperature while using it?

Speccy, CPU-z or coretemp as mentioned. Coretemp will put a little temperature monitor in your notifications tray which is useful for seeing it in games like SL which reduce their framerate when not the active window, so you’ll see temps with everything being fully used.

Speccy will give you a graph over time however. CPU-z will give you a lot more details on other aspects of your processor.

And don’t concern yourself with memory on these types of things, Speccy is the most ram intensive of the three and uses like 20mb of ram or something. 
 

If it’s not heat it could still be a power issue. Most often when a program causes a hard crash and restart like that it’s a hardware fault and not software. Software messing up will leave the machine on, it’ll crash out the program or give you an OS error. But forcing the machine off or restarting is something higher than OS level control on the machine telling it to stop.

If this system is getting toasty it can do that, if it’s not getting enough power (and there are a lot of ways that can happen) it can do that, if you had some random piece of hardware fail on some level it can do that.

[Lillith Hapmouche]

Frankly, if any of the mentioned or similar ones affect your game performance, you won't need any tool to come to the conclusion that your machine isn't running good at all.

[Esmeraldazs]

28 minutes ago, cheesecurd said:

Doesn’t mean it’s not toasty, it might still be super hot and just not cooling itself properly.

Memory usage != heat output. Your ram runs at something like half a watt of electricity consumption when under full read/write load. Your cpu/APU however may be getting hot or if it’s not hot, it’s having some kind of power issue. Netflix, video streaming, it’s very cpu intensive and on most average tier mobile hardware it will use all the resources it can to decode and cache video for playback. This is especially true for streamed video rather than locally stored video, which uses different network friendly encoding and as such, more intensive decoding.

Speccy, CPU-z or coretemp as mentioned. Coretemp will put a little temperature monitor in your notifications tray which is useful for seeing it in games like SL which reduce their framerate when not the active window, so you’ll see temps with everything being fully used.

Speccy will give you a graph over time however. CPU-z will give you a lot more details on other aspects of your processor.

And don’t concern yourself with memory on these types of things, Speccy is the most ram intensive of the three and uses like 20mb of ram or something. 
 

If it’s not heat it could still be a power issue. Most often when a program causes a hard crash and restart like that it’s a hardware fault and not software. Software messing up will leave the machine on, it’ll crash out the program or give you an OS error. But forcing the machine off or restarting is something higher than OS level control on the machine telling it to stop.

If this system is getting toasty it can do that, if it’s not getting enough power (and there are a lot of ways that can happen) it can do that, if you had some random piece of hardware fail on some level it can do that.

Okay I'm going to download CPU-z and core temp and I'll post a picture of what CPU-z tells me about everything so you all can see it.

Edit: I don't see any temp things with CPU-z but here is one screenshots of Coretemp at the very bottom

27 minutes ago, Lillith Hapmouche said:

Frankly, if any of the mentioned or similar ones affect your game performance, you won't need any tool to come to the conclusion that your machine isn't running good at all.

Yeah but then my husband's laptop would be having issues if that was the case too.

He reminded me that mine was bought in December 2017 then we bought his in February of 2018 I just couldn't edit the orginal post to fix that.

Edited November 8, 2019 by Esmeraldazs

[steeljane42]

Unless you're afraid of another shutdown what you should do is to run Core Temp or anything that gives you a temp report while you are trying to use SL, games, netflix or anything else that crashes your laptop. Just launch the SL/game, make sure it's not on background and wait for a while. Keep an eye on tray icon for temp. If you'll see it climbing to 90C, then it's overheating and you'll have to clean your laptop's cooling system. if it'll crash while temp will be relatively low enough, then it's power issue and/or faulty hardware.

Alternatively run a stress test for better/faster results. Prime95 for example. Lauch Core Temp, start Prime95 and look at temperature. If it crashes (it most likely will, since you already have problems and stress tests are meant to show stability issues on systems that appear stable), then you'll know if it's simple overheating or something else as long as you monitor the temperature.

Be warned, though, if it is indeed the hardware failure and it's on the verge of dying already, then applying extra stress to it may finish it off sooner than it would die otherwise. But don't confuse it with software killing your hardware. Only thing it does is trying to use your hardware to its full capabilities, nothing else.

[Esmeraldazs]

17 minutes ago, steeljane42 said:

Unless you're afraid of another shutdown what you should do is to run Core Temp or anything that gives you a temp report while you are trying to use SL, games, netflix or anything else that crashes your laptop. Just launch the SL/game, make sure it's not on background and wait for a while. Keep an eye on tray icon for temp. If you'll see it climbing to 90C, then it's overheating and you'll have to clean your laptop's cooling system. if it'll crash while temp will be relatively low enough, then it's power issue and/or faulty hardware.

Alternatively run a stress test for better/faster results. Prime95 for example. Lauch Core Temp, start Prime95 and look at temperature. If it crashes (it most likely will, since you already have problems and stress tests are meant to show stability issues on systems that appear stable), then you'll know if it's simple overheating or something else as long as you monitor the temperature.

Be warned, though, if it is indeed the hardware failure and it's on the verge of dying already, then applying extra stress to it may finish it off sooner than it would die otherwise. But don't confuse it with software killing your hardware. Only thing it does is trying to use your hardware to its full capabilities, nothing else.

I am running Core Temp right now and this is the highest I have seen it get while running Second Life for 3 hours so far below.

63 highest for or CPU Temp where the 39 C is

83 highest of Memory Usage 

73 highest of Processer Load but most times this sits around 40 - 50 range

Edited November 9, 2019 by Esmeraldazs

[Lillith Hapmouche]

OK, 63° C isn't really critical for a laptop CPU. In theory.

However, I still find it interesting that you barely notice any hot air being blown out. Especially after 3 hours under heavy load, it is simply bound to happen. So the lack of it still screams "thermal problem!" at me. Do you observe exactly the same on your husband's laptop?

Now looking at the 73% as highest CPU load, my guess is that it actually throttles to avoid overheating.

[Esmeraldazs]

9 hours ago, Lillith Hapmouche said:

OK, 63° C isn't really critical for a laptop CPU. In theory.

However, I still find it interesting that you barely notice any hot air being blown out. Especially after 3 hours under heavy load, it is simply bound to happen. So the lack of it still screams "thermal problem!" at me. Do you observe exactly the same on your husband's laptop?

Now looking at the 73% as highest CPU load, my guess is that it actually throttles to avoid overheating.

73 was from the Process Load 

And no i wouldn't feel any hot air being blown out when my laptop sits stationary maybe 3 - 5 feet from where I sit at all times I have it hooked up to a TV to use as a Monitor and a Wireless Keyboard and mouse.

When I clicked the options it was somewhere that I could keep an eye on processer load and memory usage with CoreTemp.

As far as my husband's laptop not sure I haven't been anywhere near him since June 2018 of in person.

And he hasn't been on Second Life since May cause slow internet speeds of where he lives currently.

I uninstalled Acer Quick Access to see if that might fix things as I think this all started again when I installed it rough guess but doesn't hurt to try.

Edited November 9, 2019 by Esmeraldazs

[Lyssa Greymoon]

Try the official viewer for a while and see if it crashes too. Also try the 64 bit versions. Check for Windows updates, and video drivers. As soon as you’re done with the iPod, uninstall all the Apple software.

“OS Version: Microsoft Windows 8 64-bit (Build 9200)” that’s not accurate, is it? Not on a computer bought in 2017 I hope.

[Esmeraldazs]

4 hours ago, Lyssa Greymoon said:

Try the official viewer for a while and see if it crashes too. Also try the 64 bit versions. Check for Windows updates, and video drivers. As soon as you’re done with the iPod, uninstall all the Apple software.

“OS Version: Microsoft Windows 8 64-bit (Build 9200)” that’s not accurate, is it? Not on a computer bought in 2017 I hope.

I had issues with the 64 bit version on this laptop before don't ask me what the problem was as I don't remember what the issue was to be honest.

Okay this is a Two Screenshot's one taken from Under Windows Update of OS Build and the other taken from right clicking properties of my "This PC" on my Desktop

So I have no idea why its saying my OS Version is Windows 8 when you can see otherwise below.

Also its not crashing it is like my entire laptop freezes then restarts on its own with me no where near it

 

Edited November 9, 2019 by Esmeraldazs

[Esmeraldazs]

Well I have talked to at least 2 different people with the same laptop and they told me to uninstall Melwarebytes that was the issue for them no matter what they tried it concluded it was that.

Another person told me he had the same issue with a tower computer that Melwarebytes was restarting his tower.

Since I uninstalled Melwarebytes I noticed a huge difference in how my laptop restarted so quick and images in games loaded up even more quicker

Core Temps have dropped even while playing my games or doing anything

The highest all of them range now is up to 60 - 65 but usually always within that 60 range