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How to get a hold of LL


maddybutts
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I'm a SL resident, so I have no more insight into the inner workings of Linden Lab than you do when it comes to matters like this. However, the TOS (Sect 5.3) makes it clear that

We may terminate your Account if we determine in our discretion that such action is necessary or advisable to comply with legal requirements or protect the rights or interests of Linden Lab, the Service community or any third party.

Service providers like Linden Lab always have the Feds and state authorities looking over their shoulder for suggestions that people are using the service for illegal activities like money laundering.  To protect themselves legally, they need to show that they have ongoing measures in place to block activities that may be illegal or may harm their credibility with the authorities.  I have absolutely no way of knowing what led them to focus on your account, or to decide to terminate it, but I am confident that they are never eager to lose a good customer.  Whatever their reasons, they have used their discretion and made a final decision.

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I don't quite understand this business about your mother opening an account, and then you using your payment info on her account and her logging in to pay you the premium L$.

If your mother didn't want to carry on paying for premium membership, when didn't she simply downgrade her membership?   If she owned the land you were using, she could simply have sold the land to you for L$0 before doing that.   Or you could have created an alt, given it a premium account using your payment details and your mother could have sold the land to the alt.

Anyway, whatever your and her reasoning, as Rolig said, LL are rightly concerned about money laundering and, as a result, do get suspicious of accounts that are never used other than to log in briefly in order to pay money to someone else, unless they are alt accounts all belonging to the same RL individual.  

I suspect LL's fraud prevention software picked up what it considers suspicious behaviour by your mother's account, and then whoever looked more closely at the account noticed that the payment info for the account in question had changed from one individual to another.   Transferring the ownership of  account from one person to another in this way is  certainly against the ToS (4.1).    The whole point of  Payment Info On File/Used is so LL know who the individual behind the account is.   

Anyway, while I'm sure your and your mother's behaviour was perfectly innocent, though ill-judged, I can quite see why LL were very suspicious, not least because they have to comply with a very strict US regulatory regime intended to combat fraud and money laundering (they are in a world of trouble if they don't).     

You and your mother both might write to them/fax them at the address here, explaining that your motives were innocent, and see what happens.   I think they need to hear from your mother as well as you, so they have her side of the story (I think she's really the one who first created the problem, at least in LL's eyes, by allowing you to substitute your payment details for hers on the account that belonged to her).    

It can't do any harm for you both to write, but I am sorry to say I don't hold out much hope for your case at this point.

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I suspect the problems is because you were using your mothers account.  It is illegal for anyone to transfer an account to someone else or someone else to use it without LL's permission.  See Roligs answer too for why this is considered a serious violation.  It may have taken them a while to catch on to what you were doing so that's why you were able to do it so long. 

You should have had your mother sell you the land if she owned it and put your payment info on your account.  

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