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My account is on hold and Im getting frustrated
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Question
Aneesa McAndrews
5 days ago I tried to long inworld to my sl account where I got this message stating I cant login from this computer. So I submit a ticket.. I get a response withim 15 min stating my ticket was going to the proper dept for it to be processed. Well 2 days later I try to login on the sl website and now it says to contact supprt on the website , and if m having problems changing my password to call them. I call to explain the issue and im told my account is on hold but there isnt a reason showing for them. Yesterday I resubmit a ticket and in a few minutes I get a response saying " Hi Jody.. please submit an goverment issued form of ID and please give us a list of your alts " .... so FIRST... my name isnt Jody.. why they said that I have no clue lol.... but I went with it anyways and I scanned my Drivers License and attached it to the ticket reply along with the names of my alts, I also faxed them the same information. I havent heard anything back. Maybe this problem seems small, but Its been 5 days. I havent done anything wrong to get my account placed on hold unless theyre doing some random investigation on people accounts. Im irritated mostly because tech service doesnt reply to any comments you add to your tickets.. so you feel as if your forgotten. Maybe if they would reply to my comments and tell me to please be patient theyre trying to solve the issue , or tell me if I did do something wrong that im not aware of , id be more patient. But like so many of us, I do have land .... If i dont pay my tier on its due date then I lose it and theres a possibility of someone purchasing that land before I get back. Are we as SL citizens that " meaningless " that we dont deserve beter tech support when issues like this arise? I understand that tech deals with so many issues daily... but seriously does it take this long to resolve an account issue? Has anyone had a smiliar situation?
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